REGISTRATION FOR THE FIRST TIME

If you do not have your mobile number registered with your bank account, then you can do the same either by visiting the home
branch or an SBI ATM.

Here's how you can register your mobile number by visiting an SBI ATM:

1. Swipe your card and from the menu choose the 'Registration' option.

2. Enter your ATM PIN.

3. Select mobile number registration option.

4. Enter the mobile number you want to register. Select 'correct' option if you have entered correct number.

5. Re-enter your mobile number and select 'correct' option. Once you do this, this message will appear on the ATM screen: "Thank
you for registering your mobile number with us". Within three days, you will receive a call from the contact centre.

6. A reference number will be sent to your mobile number via SMS.

As per SBI call centre, within three days you will receive a call from the contact centre. For the sake of safety, ask the call centre
person to quote the reference number. Continue with the call only if it matches the reference number you received by you via SMS.

Once this is done, you will have to verify your personal details, and then your mobile number will be registered in your bank
account. You will receive an SMS from the bank confirming the same.

UPDATION/CHANGE OF MOBILE NUMBER

There are three ways to update your mobile number in your savings account without visiting branch: a) Internet banking, b) SBI
ATM and c) Phone banking. To use these options, it is mandatory to have a debit card.

Through Contact Centre

You can use this option if you do not have your old mobile number or if you do not want to visit an SBI ATM. Up on selecting this
option:
a) An SMS with a reference number to change/update your mobile number will be sent to the new mobile number.
b) Within the next three days, you will get a call from your bank on your new mobile number. Before sharing any personal details,
ask the contact centre person to confirm the reference number to you. Only if it matches should you give out your personal details.

Up on successful verification, the new mobile number will be updated in the bank's records. A confirmation message will be sent on
your new mobile number.

Via SBI ATM

To change your mobile number by visiting an SBI ATM, follow these steps:
a) Visit your nearby SBI ATM and swipe your card
b) Select the 'Registration' option from the menu
c) Enter your ATM PIN and select 'Update your mobile number'
d) Enter your old mobile number and confirm it. Now, enter the new mobile number and confirm it.
e) OTPs will be sent on both, the old and new mobile numbers.

As per the SBI call centre, if you possess your old and new numbers, then you will have to send the OTP and reference numbers
from both numbers to 567676 within four hours.

If you do not have your old mobile number, then just send the SMS from your new mobile number. Within the next three days, you
will receive a call from the contact centre. Confirm and verify the reference number before sharing any personal details with the
contact centre. On successful verification of your personal details, your mobile number will be updated.

Via Phone Banking

To change your mobile number through phone banking, one must be a registered phone banking user. If you are already a
registered phone banking registered user, you will be required to call the SBI contact centre (1800-11-22-11 or 1800-425-3800) and
follow the steps. Keep your ATM card details, PIN and bank account details handy before making the call.