HUMAN BEHAVIOR AND CRISIS MANAGEMENT

EASY – BLACK QUESTIONS

1. According to Frederick Hacker, these are terrorists who are using
terrorism to change society.
A. Crusaders B. Crazies
C. Criminals D. Mercenaries
2. According to psychoanalysis, this refers to the conscience of man.
A. Ego B. Id
C. super ego D. spirit
3. An individual with strongly self-centered pattern of emotion, fantasy
and thought.
A. Delusion B. Extrovert
C. Hallucination D. Introvert
4. An irrational fear which is fixed, intense, uncontrollable and often has
no reasonable foundation.
A. Phobia B. Delusions
C. Regression D. Anxiety
5. A person jumps out of the window to his death because he believes he can
fly is _______.
A. Psychotic B. Mental retardate
C. Neurotic D. Pyromanic
6. A very important factor in effective negotiation is:
A. Containment of the area
B. Knowing where the hostages are located
C. Efficient communication
D. Letting the hostage taker know that he can’t win
7. Controlling situation and area and area by people involved.
A. Containment B. Crowd control
C. Crime control D. Traffic control
8. Which of the following refers to the fear of robbers…
A. Anthophobia B. Bibliophobia
C. Cardiophobia D. Harpaophobia
9. Focuses on external activities that can be observed and measured.
A. Behavioral B. Cognitive
C. Humanistic D. Neurological
10. When girls see her mother as rival for her father’s attention this
complex is termed as…
A. Oedipus Complex B. Electra Complex
C. Penis Envy D. Athena Complex
11. It is a means to describe the form of criminal behavior
A. Sociology B. Typology
C. Psychology D. Psychiatric
12. It is an act or manner of running or handling decisive materials.
A. Police management B. Negotiation
C. Crisis management D. Negotiator
13. It is an irresistible impulse to steal in the absence of economic
motive.
A. Pedophilia B. Kleptomania
C. Neurotic D. Satyriasis
14. It is the last option to be considered in a hostage situation.
A. Negotiation B. Denial to demands
C. Assault D. Give in to demands
15. It is the study of social interactions of people.
A. Transactional analysis B. Response analysis
C. Adjustment concept D. Social analysis
16. It means to arrange by conferring or discussing.
A. Validate B. Vindicate
C. Negotiate D. Extricate

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17. It refers to all types of internal forces which may prevent a person
from committing a crime.
A. Contact with reality B. Internal Inhibition
C. Need frustration D. Situational crime potential
18. This is refers to the conscience of man.
A. ego B. id
C. super ego D. spirit
19. Is the result or product of interplay of biology, psychology, and
culture, just is as normal personality.
A. Schizophrenia B. psychoses
C. neurosis D. split mind
20. Is the voluntary or involuntary attitude a person adopts in order to
fit society idea of right or wrong.
A. Attitude B. Behavior
C. Behavioral D. Human behavior
21. Maria killed Jose while she was asleep. What abnormality was
manifested?
A. Delirium B. Hypnotism
C. Semisomnolence D. Somnambulism
22. Moral aspect of personality that judges our personality and is also
known as the conscience.
A. Id B. Ego
C. Super ego D. All of the foregoing
23. People who take hostages during a period of prolonged frustration,
despair and problems.
A. Common criminals B. Psychotics
C. Political terrorists D. Person in crisis
24. People who take hostages for personal, rather than ideological reasons.
A. Person in crisis B. Political terrorists
C. Common criminals D. Psychotics
25. Reacting to events with alertness and vigilance and a feeling of
persecution.
A. dementia praecox B. frustration
C. paranoia D. aggression
26. Sexual gratification and excitement by wearing clothes and acting the
rule of opposite sex.
A. Incest B. Lesbianism
C. Fetishism D. Transvestism
27. Scientific approach based upon mental processes and characteristics.
A. psychogenic determinism B. emotional determinism
C. biological determinism D. criminological determinism
28. The first step in a hostage situation.
A. Assault B. Control
C. crowd control D. negotiation
29. The following are characteristics common to terrorists except one
A. operate openly B. highly mobile
C. promote fear D. possess limited resources
30. The following are qualities which must be possessed by a police
negotiator except one:
A. Flexible B. Irrational
C. Patient D. knows psychology
31. The two-factor theory was known as the best formulation of explaining
the existence of emotion. It is comprised of cognitive factor and ______.
A. physiological changes B. physiological arousal
C. physiological factor D. physiological response
32. Is a condition of psychological arousal an expression or display of
distinctive somatic and autonomic responses.
A. Emotion B. Emotional Response

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C. Psychological Response D. Conditional Response

33. The following are symptoms of depression, except:
A. suicide attempts B. have trouble on making decision
C. using illegal drugs D. feeling of guilt
34. The traits that were shared by people with the same culture were the
common traits but, if it just superficial and less enduring it is termed as
the:
A. Common B. Secondary
C. Central D. Cardinal
35. All of the following are not the causes of depression, except:
A. narcotics use B. party
C. fair D. speech
36. Which of the following is considered as the most difficult to resolve?
A. approach-approach conflict
B. approach-avoidance conflict
C. avoidance-avoidance conflict
D. multiple approach-avoidance conflict
37. A threat or actual use of force or violence for political or other
purpose, to foster fear, insecurity, distrust, and unrest among a specific
group or the general population.
A. Terrorism B. Bombing
C. Hostage Taking D. Terroristic Attack
38. Stress is the consequence of the failure of a person to respond in any
physical threats. The word was coined by Hans Hugo Bruno Selye in:
A. 1933 B. 1930
C. 1932 D. 1935
39. Presenting a sophisticated topic in front of your classmate will fall
on what specific type of stress.
A. brief naturalistic stress B. acute time
C. short term stress D. long term stress
40. A type of depression that takes a long time but with less depressive
symptoms.
A. major depressive disorder B. psychotic disorder
C. SAD D. dysthymia
41. It is not common as major depression or even dysthymia and sometimes
being referred to as an illness which is manic-depressive in nature.
A. Bipolar disorder B. psychotic depression
C. endogenous depression D. reactive depression
42. As to the types of long term stress, this may have a long-lasting
effects on the emotional and mental health of the person.
A. Distant stress B. distant stressor
C. chronic stress D. stressful event sequence
43. This refers to a significant loss of contact with reality.
A. Schizophrenia B. psychosis
C. neurosis D. split mind
44. Which behavior is characterized by the attempts of committing suicide.
A. Maladaptive behavior B. psychosis
C. somatoform disorder D. dissociative disorder
45. Taking the licensure examination for criminologists. The statement best
describes:
A. brief naturalistic stress B. acute time
C. short term stress D. long term stress
46. Which of the following is true about personal distress?
A. inability to reach goals
B. disruption to social group functioning
C. anxious
D. all of these
47. All but one, are the different types of mental disorder.

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A. personality disorder B. neurosis

C. psychosis D. gender identity disorder
48. Unfaithful boyfriend suspects his girlfriend to have other “LOVER”. The
statement best describes;
A. sublimation B. displacement
C. suppression D. projection
49. It is considered as behavior that is noticeable departure from the
accepted norm.
A. Deviation of norm B. Abnormal behavior
C. Deviated behavior D. Standard behavior
50. These people are just simply confused and that they could experience
hallucination or delusion, these people falls on the category of bizarre
behavior. What do hallucination means?
A. Bizarre behavior B. impaired functioning
C. Disruptive behavior D. false perception

MODERATE - BLUE QUESTIONS

1. A false belief based on an incorrect inference about external reality
and firmly sustained despite clear evidence to the contrary, and which is
not related to cultural or religious beliefs
A. False alarm B. Wrong perception
C. Incoherence D. Delusion
2. Feeling that is private and subjective, condition of psychological
arousal an expression or display of distinctive somatic and automatic
responses.
A. Emotion B. Stimuli
C. Feelings D. Attitude
3. Form of violent crime where there is the killing of several victims in
three or more separate incidents over a week, a month, a year.
A. Spree Murder B. Serial Murder
C. Mass Murder D. Murder
4. He developed the study of body build and criminal behavior or Somatotype
School, which held that manifest distinct physiques that makes them
susceptible to particular types of delinquent behavior.
A. Charles Goring B. William Sheldon
C. Charles Darwin D. Edwin Sutherland
5. It is a method whereby an organized group or party seeks to achieve its
avowed aims chiefly through the systematic use of violence.
A. conventional warfare B. insurrection
C. terrorism D. insurgency
6. The calculated use of violence or threat of violence to attain
political, religious or ideological goals by instilling fear or using
intimidation or coercion.
A. Crisis B. Strike
C. Crime D. Terrorism
7. The one who makes complete estimate of the crisis situation and plans
his courses of actions upon arrival at the incident area while negotiation
is in progress is the
A. Chief Negotiaton B. Tactical Commander
C. Fire fighting team D. Support Unit Commander
8. The reaction to facts of relationship between the individual and his
environment. Mainly influence by both genes and environment.
A. Behavior B. Attitude
C. Human behavior D. Actions
9. They believes threatened/ persecuted they are highly suspicious of
persons. Acts with anti-value set to relieve stress or vindicate himself
and impulsive.
A. Socio path B. Paranoid hostage taker
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C. Terrorists D. Neurotic
10. This is the inexcusable reverential awe of a specific situation when
there is no existing evil that are totally out of dimensions.
A. Phobias B. Obsessive-compulsive
C. Anxiety neurosis D. Exposure
11. What do you call the phenomenon where a hostage begins to identify his
captor and give his sympathy to his own hostage taker?
A. Stockholm syndrome B. Lima syndrome
C. London syndrome D. none of these
12. What is known to be the oldest but commonly used terrorist tactic where
target are often police, military officials or political features?
A. Hijacking B. Assassination
C. Ambush D. Kidnap for Ransom
13. What is the elite group of policemen tasked to respond to difficult
situations that calls for exceptional skills in using firearms and
expertise in police tactics?
A. SWAT B. Negotiating team
C. SOCO D. NBI
14. When an individual experience tension and anxiety increases making
him/her helpless, thus he experience negative feelings called ________.
A. Crisis B. Frustration
C. Conflict D. Hallucination
15. In crisis management, the teams under the support unit are under the
control of the ground commander. Which is responsible for the collection
and processing of all information needed by the on – scene commander?
A. Security element B. Support unit
C. Negotiation unit D. Intelligence team
16. To explain human behavior, social learning theorists place
great emphasis on cognitive variables. Social learning reflects
the theory’s strong assumption that we learn primarily by observing and
listening to people around us…
A. the social environment
B. the stimulus that elicit response
C. the reinforcements for behavior
D. the mental state and brain-mediation processes
17. A 27 years old man having a mental capacity of a 4 years old child is
considered as mentally retarded that falls of what particular category?
A. moron B. idiot
C. imbecile D. dull-minded
18. If an assault is necessary in a hostage situation, it should be
initiated by:
A. The negotiator as the first option
B. A sizeable group of regular PNP
C. By one or two specially trained teams
D. By anybody after giving due warning to hostage taker
19. During the negotiation, it is preferable that the negotiator should be
in civilian attire because:
A. Civilian uniform is neat
B. Hostage takers are afraid of the military or uniformed personnel
C. Civilian is perceived by the terrorist to be broadminded than
military persons
D. A civilian attire advances the neutral image and blocks aversion of
terrorist to militant personnel
20. In dealing with the media during hostage situation, one must always
remember that:
A. Media people are nuisance and may get in the way of operation
people

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B. Media has a right and responsibility to report events during an

incident
C. Conflict between management and the media is always bound to happen
in a hostage situation
D. Control over media people should be aimed to restrict their
movement within the inner perimeter
21. Reason why not commander as a negotiator.
A. As a cardinal rule, commander doesn’t negotiate, negotiator doesn’t
command.
B. He may make impossible demand
C. He will have a sense of importance
D. All of these
22. The following are guidelines for police negotiators, except one.
A. Don’t raise the aspirations or expectations of the hostage
takers
B. Give in to all of the terrorists’ demands
C. Conserve your concession
D. Make sure you get something in return for a concession
23. The highest ranking field commander should not also be the chief
negotiator because
A. hostage takers will be afraid
B. he is not authorized to grant concessions
C. of conflict of interest as mediator and decision maker
D. hostage takers will not trust him
24. The three classifications of criminals according to Cesare Lombroso
are:
A. The born, insane and criminaloids
B. The free men, rationalist and hedonist
C. The homicidal, murderer and suicidal
D. Individual, influenced and behaviorist
25. What is likely to happen if you play for time during a hostage drama?
A. Allow the intelligence efforts to effect decisions to be made
B. Increase the number of negotiators to enter the process
C. More likely help the hostage takers attain their demands
D. Weak down the hostage-taker who would eventually accept what the
negotiators offer
26. Which of the following does not apply to the principle of hostage
negotiation and recovery?
A. Hostage situation, not to go violent, is to the interest of the
hostage taker, as to the authorities.
B. Recovery of properties should be done at all cost.
C. The hostage has no value to the hostage taker
D. To successfully negotiate, there must be a need to live on the part
of Hostage Taker.
27. This refers to the facts of relationship between the individual and his
environment. It is mainly influenced by both genes and environment and it
is the manner of conducting oneself which considerably involves action of a
person in response to stimuli and vice verza.
A. Behavioral Genetics B. Behavior
C. Human behavior D. Humanity
28. What is that field of research in psychology, that aims to determine
heritability and to determine how much of the behavior is accounted for by
genetic factors, furthermore this field of research began in England?
A. Heredity B. Psychological Approach
C. Behavioral Genetics D. Psycho-physiological Research
29. Refers to a period of disorganization, period of upset during which
people attempts at arriving at solution of problems. It is a crucial or
decisive point or situation; a turning point; an unstable condition, as in

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political, social, or economic. It is a state provokes when a person faces

obstacles or hazards to an important life goal.
A. Crises B. Crises Management
C. Crises Negotiation D. Crisis
30. A child who was frustrated in this particular stage will tend to become
optimistic.
A. anal stage B. oral stage
C. latency stage D. genital stage
31. The supposed target for assassination in the England incident which
became the landmark of sanity test?
A. Daniel McNaughton B. Elizabeth I
C. Robert Peel D. Durham
32. These person according to the categories of abnormal behavior, is
apparently uncontrollable and impulsive which is characterized by severe
psychological disorder.
A. bizarre behavior B. impaired functioning
C. Disruptive behavior D. none of these
33. It is the absence of thought disorder and usually there will be a
misled in thinking and the perceiving of objects.
A. Hallucination B. Delusion
C. Psychoses D. Neurosis
34. It develops itself from the pleasure and pain level and from the
discovery that the behavior of the seat of psychic energy can have boring
results.
A. ID B. Ego
C. Superego D. Awareness
35. Criminal behavior refers to an action that maybe punished by the law
according to the prohibition imposed by the state is a notion about the
definition of criminal behavior according to:
A. legality B. morality
C. nature of criminality D. social definition
36. Individual crisis refers to the feeling that arises when a person faces
unpleasant situation such as frustrations and conflicts. This includes
except:
A. Physical Crisis B. Economics Crisis
C. Emotional Crisis D. Mortal Crisis
37. The following is the definition of psychosis except one:
A. disorientation of time
B. appropriate emotion responses
C. loss of contact to the reality
D. abnormal condition of the mind
38. The type of killer that run on a certain group of person as their
target that they believe to unworthy people, the statement is referring to
a mission oriented killers but how about for excitement?
A. mission oriented B. lust killer
C. thrill oriented D. visionary motive type
39. What will be the right term for a person having symptoms like
disorientation of time?
A. Psychosis B. psychotic
C. Neurosis D. neurotic
40. One of the following is not included in the five factor theory
according to Lewis Goldberg except:
A. Introversion B. cardinal traits
C. neuroticism D. cognitive approach

DIFFICULT – RED QUESTIONS

1. Which of the following is not an answer to the demands of the hostage
takers?
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A. Confirm that his demand will be granted immediately.

B. Don’t give concession at once, subject to interpretation that you
could get easily.
C. Delay, impress hostage taker even simple demand are hard to get;
that you need to talk with commander or other people etc.
D. Get something in return for every concession granted, like aged,
sick and youngster hostages.
2. Arnold is now 35 years old, a highly successful salesman in one of the
leading retail stores in Manila. He was handsome, friendly, and outgoing
individual. His personal relationship with his co-workers and employees,
however, show that he was very fond of wasting time and often promised
everything but delivered nothing. On one occasion, after he had been
criticized for his sloppiness, he was directed to straighten out his
“mess.” However, he did not comply and actually left the store open with
the lights on; thus he was fired. What personality disorder did he exhibit?
A. Antisocial personality B. Avoidant personality
C. Paranoid personality D. Passive-Aggressive personality
3. Marian submits herself to humiliation, beatings, and other forms of
physical abuse, for sexual excitement. What type of paraphilia does she
possess?
A. Sadomasochism B. Masochism
C. Sadism D. Battered woman syndrome
4. Handsome Boy intended to end his life after failing to get the desired
“YES” from Ms. Beautiful Girl. The statement best describes:
A. sublimation B. displacement
C. self-harming D. projection
5. A volleyball team captain keeps the game on even if it is a 25-20 and
there losing at the fourth set of game. The situation is referring to:
A. acting out B. dissociation
C. avoidance D. denial
6. Killian was accused of killing 1 family inside their own house while
they were having a party, As defense, his family claimed that Mr. Killian
was insane. In this case who will be the one to ascertain if the accused
and his family were telling the truth?
A. Durham rule B. McNaughton Rule
C. Psychologist D. Psychiatrist
7. Dully was noted to be dull and could not keep one mood at a time; some
of the time he could not keep a normal conversation. As the result of the
test shows, Dully was recently abusing a substance and dependent to it.
According to the statement above Dully was dependent on what type of drug?
A. Organic Mental Disorder B. Mood Disorder
C. Mood altering drug D. anxiety disorder
8. Desio assumes that he is having a contagious disease and that other
people should not be close to him for they might be contaminated by his
illness. Desio is having:
A. anxiety disorder B. psychosis
C. somatoform disorder D. dissociative disorder
9. Mr. Cide had witness a homicide scene and volunteered to testify in
court on what he has perceived on that day. In the Topographical model
according to Freud, on what level of awareness Mr. Cide will get his
testimony.
A. Conscious B. Unconscious
C. Sub-conscious D. Pre-conscious
10. All police officers should conduct themselves in an upright manner at
all times because:
A. Misconduct encourages other to misbehave
B. Misconduct causes personal embarrassment
C. Any misconduct will prejudice his career

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D. Individual actions are reflective of the police office

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