Vicente V. Ardenio Jr.

, LPT
Brgy. Minoyan, Murcia, Negros Occidental
vincentardenio@gmail.com
Contact No. 09274909502

OBJECTIVE

To teach, nurture and mold the learners to be more competent and to bring out their
full potential.

EDUCATION

MASTER OF ARTS IN TEACHING MAJOR IN TLE

Carlos Hilado Memorial State College
Talisay City
Present

INTEL EASY STEPS

Philippine Career Online Institute
Bacolod City
October 2017

COMPUTER SYSTEM SERVICES NC II

Negros School of Entrepreneurship and Technology
October 2017

ORGANIC AGRICULTURE PRODUCTION NC II

RMD Agri Farm
Bago City
September 2017

CONTACT CENTER SERVICES NC II

First Academy of Skills and Technology
Bacolod City
August 2017

FOOD PROCESSING SERVICES NCII

First Academy of Skills and Technology
Bacolod City
July 2017

FOOD AND BEVERAGE SERVICES NCII

First Academy of Skills and Technology
Bacolod City
November 2016

TEACHER CERTIFICATE PROGRAM

Carlos Hilado Memorial State College
Talisay City
June 2015- March 2016

BACHELOR OF SCIENCE IN ACCOUNTING TECHNOLOGY

Carlos Hilado Memorial State College-Fortune Town Campus
Bacolod City
SY 2013-2014
SKILLS/ABILITIES
Licensed in Teaching.
Extremely productive in a high volume, high stress, environment.
Proficient in the use of MS application.
Self-starter with a can do attitude
Can work under pressure with minimal supervision.
Excellent in writing and verbal communication skills.
Knowledgeable in classroom management.
Knows how to determine individual differences and multiple intelligence.

WORK EXPERIENCE

DEPARTMENT OF EDUCATION
Lopez Jaena National High School
Junior High School Teacher
March 2018-Present

COLLEGE OF ARTS OF ASIA AND THE PACIFIC

SENIOR HIGH SCHOOL TEACHER
December-February

INSTITUTE FOR EDUCATION OF SKILLS AND TRAINING

(Full Time Instructor)
August 2017-December

Responsibilities:

Ensure that at the end of the lesson students should be able to understand the subject
matter.
Making sure students to be competent, comply with the report ’s deadline.
Direct report to Principal for any direct concern with students.

FIRST ACADEMY OF SKILLS AND TECHNOLOGY

(Part Time Senior High School Subject Teacher )
June 2017-December

Responsibilities:

Ensure that at the end of the lesson students should be able to understand the subject
matter.
Submission of Rating report , comply with the report’s deadline.
Act as a second parent of the students
Direct report to Principal for any direct concern with students.

TRANSCOM WORLDWIDE PHILIPPINES

(Customer Service Representative-Retention)
February 2016- Present

Responsibilities:
Resolve customer complaints via phone
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Take payment information and other pertinent information such as addresses and phone
numbers
Place or cancel orders
Attempt to persuade customer to reconsider cancellation
Work with customer service manager to ensure proper customer service is being delivered
TRANSCOM WORLDWIDE PHILIPPINES
(Customer Service Representative-CSG Billing)
January 2016

Responsibilities:
Resolve customer complaints via phone
Assist with placement of orders, refunds, or exchanges
Take payment information and other pertinent information such as addresses and phone
numbers
Upgrade customer’s services/upsell
Assist customers with their billing concerns

TRANSCOM WORLDWIDE PHILIPPINES

(Customer Service Representative-DST Enterprise)
May 2014- January 2016

Responsibilities:
Resolve customer complaints via phone
Assist with placement of orders, refunds, or exchanges
Take payment information and other pertinent information such as addresses and phone
numbers
Upgrade customer’s services/upsell
Assist customers with their billing concerns
Troubleshoot customer’s cable service

TELETECH BACOLOD
(Customer Service Representative- Billing)
February- July 2013

Responsibilities:
Resolve customer complaints via phone
Assist with placement of orders, refunds, or exchanges
Take payment information and other pertinent information such as addresses and phone
numbers
Upgrade customer’s services/upsell
Assist customers with their billing concerns