Kailas R.

Khedekar
Phone: +91 9920022471 E Mail: Kailas.khedekar86@gmail.com

Highly self-motivated and goal oriented professional with commitment to pursue a long-term career in
SERVICE INDUSTRY. A position in your esteemed organization with challenging avenues where my potential
matches the vision and growth of the organization.

AREAS OF EXPOSURE/EXPERTISE
Operational Management
- Overseeing backend and MIS Operations & Analysis, teams production, quality & to make sure a team
meet the required parameter & surplus clients expectations.
- Monitoring the overall functioning of process, identifying improvement areas and implementing
adequate measures to maximize quality reporting and minimizing risk.

Client Relationship Management

- Managing Total inventory which contains different queue & ensuring TAT under control as per client
requirement.
- Building and maintaining healthy business relations with clients and providing advisory services for the
matters relating to inventory.

Team Management
- Training and developing team members to ensure operational efficiency.
- Leading, training & monitoring the performance of team to ensure process efficiency and meeting of
individual & group targets.
- Creating and sustaining a dynamic environment that fosters development opportunities and motivates
high performance amongst team members.

EXPERIENCE DETAILS

Wipro BPS Ltd (UHG – United Health Group)

Since June, 11 – Till Date
Senior Associate MIS/WFM

KEY RESPONSIBILITIES:

• Data Analysis – Analyzing data short term long term trends, report generation, graphical representation,
and management reports.
• Send daily/monthly/weekly monitoring reports and highlight deviations/exceptions.
• Build claim reports for interest bearing/interest paid cases for various offices.
• Maintain claim trend reports for each LOB as per client’s MBOs.
• Working with other vendor sites on various client joint initiatives and ensuring effective support.
• Understanding abnormalities in client reports and registering tickets with the client technical groups.
• Effectively manage client SharePoint reports for overtimes/training statuses.
• Computing overtime or headcount requirements in co-ordination with Wipro internal business leaders.
• Thorough understanding of client TAT/KMI and effectively driving the same on the floor.
• Understating the volume arrival patterns in specific queues and forecasting roster needs.
• Performing random audits on cases loaded as completed/resolved in client SharePoint’s.
• Weekly trend reports on inventory/production across all vendors partners.
• Coordinating with Wipro tech and client UNCC team on persistent system/tool issues.

Key Achievement:

➢ Certificate is awarded for successfully closing Lean Project “increase in Process Revenue” as Team
Member.

EDUCATION

- 2009 Commerce B.com Graduate from Mumbai University.

COMPUTER PROFICIENCY

Well versed with Windows, MS-Office (Word, Excel) and Internet.

PERSONAL DETAILS

Date of Birth : 15​th​ May 1986

Languages known : English, Hindi & Marathi
Marital status : Married
Address :102, Tulsi Mangalam, Sec-5A,
Plot 53, Karanjade, Panvel,
Navi Mumbai - 410206

Kailas Khedekar