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Here's What You Can Do If A Restaurant Overcharges Even After The GST Rate Cut
Here's What You Can Do If A Restaurant Overcharges Even After The GST Rate Cut
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The government may have slashed Goods and Services Tax (GST) rates of 178 products
last week, but entities are finding some dubious ways of not passing on this benefit to you,
the consumer. Have a look at what restaurants are doing after GST rates were slashed. It
has come to light that some restaurants, including some big names, have increased their
prices post the reduction in rates thereby not passing on the benefits to customers. The
likes of McDonald's and Starbucks have got queries from tax officials seeking details
about menu prices before and after the latest reduction in prices.
So, other than having a failed argument with the management, is there something you can
do if you notice that the restaurant that you have eaten at is overcharging you in the name
of GST? Before we tell you what you can do, here is what the new rates are for Ever since the GST regime has come into force,
restaurants: establishments have been trying to find ways to trick
the system.
When you scroll down you will come across the CBEC Mitra Helpdesk
There select the option, Raise Web Ticket
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11/27/2017 Here's what you can do if a restaurant overcharges even after the GST rate cut - The Economic Times
You will be taken to different window, where on the left-hand side you will have to choose Tax Fraud/Avoidance
You will be taken to a page where you will have to enter details like your full name, email address, and report. In the report box, mention
details of the restaurant like its name, address, and the nature of the complaint.
Once you do this, a representative will first contact the restaurant to check the details with them and then email you the information.
2) Email:
CBEC: You can email your grievance at cbecmitra.helpdesk@icegate.gov.in. In the email, mention your name, phone number, name of
the restaurant, its location, and the nature of the complaint. Although you don't have to attach the pre and post GST bills along with the
mail, do keep the pre-GST bill handy. According to the CBEC helpline number, they will first contact the restaurant to check the details
with them and then email you the information.
Department of Consumer Affairs: Here, too, you need to keep the post-GST bill with you, you will need it the complaint gets
escalated. In the email, mention your name, contact details, city, and your complaint where provide details like restaurant name, their
contact details, address, and email. The consumer forum will contact the restaurant and once they get a response, they will email it to
you. The helpline desk representative told us that you can also send an email to the restaurant marking the consumer helpline email ID.
If (in both cases) the restaurant does not respond within seven days or if you are not satisfied with the response, then you will have to
approach a consumer court and register a complaint. This the only route you can use if you are going through the Department, the toll
free number, 1800114000, will only give you advise on what you can do.
3) Toll free number of CBEC
You can call the toll free number of CBEC at 18001200232 and where you will be connected to the Fraud department.
4) Twitter
You can also flag your grievances on the official Twitter handles of GST (askGST_Goi) and the Finance Ministry (@FinMinIndia).
those who did not have GSTN were charging customers GST, and some were found to be charging GST over and above the maximum
retail price (MRP), which is illegal. Just today, it was reported that after restaurants, now the government is going after fast-moving
consumer goods (FMCG) companies for not passing on the benefits of lower rates to consumers. The government has said companies
not passing on benefits could attract anti-profiteering action. The cabinet last week approved the creation of the National Anti-
profiteering Authority, which will be tasked with ensuring that the benefits of GST, where applicable, are passed on to consumers. While
the government is doing its part to stop unscrupulous entities, you should also do your part.
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Copyright © 2017 Bennett, Coleman & Co. Ltd. All rights reserved. For reprint rights: Times Syndication Service
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