April 2016

SAP Mobile Strategy

Aaron Ambrose
Presales Associate | Mobility and Cloud Technology

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 1

Legal disclaimer

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© 2016 SAP AG or an SAP affiliate company. All rights reserved. 2

Table of Contents

• SAP Mobile Strategy

• SAP Mobile Platforms
• SAP Mobile Platform (SMP3.0)
• SAP HANA Cloud Platform Mobile Services (HCPms)
• SAP Mobile Applications
• Build your own Mobile Application using SAP WebIDE
• Questions

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 3

SAP Mobility Strategy
SAP MOBILE
THE INDUSTRY’S MOST COMPREHENSIVE PORTFOLIO

Mobile Applications
Mobile-First Experience

Applications Analytics Mobile Security

SAP HANA Platform

Mobile App Platform
SAP Mobile Strategy

SAP Afaria – On-premise

SAP Mobile Secure - Cloud
Mobile
SAP Mobile Platform 3.0
Devices
HANA Cloud Platform
Mobile Services
SMP SDK
SAP Delivered applications
Apps Content
• SAP Work Manager
• Fiori applications

SAP Mobile Documents

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 6

SAP Mobile Strategy

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 7

SAP Mobile Strategy

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 8

SAP Mobile Platform & Pre-delivered Applications

Create mobile applications with a mobile platform Utilize existing SAP Mobile Applications

HANA Cloud
Platform
Mobile
SAP Mobile Services*
Platform 3.0
*Agentry services not currently
available in HCPms

SAP Mobile Platform SDK Consumer Application Stores

Create applications with specific use cases for Make use of SAP applications existing within
the business and extend pre-delivered SAP consumer application stores, such as:
applications, with a single SDK between our
• SAP Work Manager
on-premise and Cloud Mobile Platform
offerings. • Fiori Client
© 2016 SAP AG or an SAP affiliate company. All rights reserved. 9
SAP Mobile Platforms
Overview
 September
Time
2014
Agentry
Syclo
EAM Applications

SMP 2.3

Sybase Sybase Unwired

Platform

MobiLink
MobiLink Technology
Integration

SMP 3.0 SMP 3.0

Sybase 365 mCommerce
Server Server
Mobiliser services
SP03 SP04

OData web services /

Integration Gateway
SAP
NetWeaver Gateway

Convergence
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 11
Simplify & Consolidate Cloud and On-Premise Mobility
On premise

Mobiliser
Syclo
SUP SAP Mobile Platform 3
Engineering Code

Sybase Mobiliser
Code base
bases

Syclo Agentry
Code base
Mobile Services
Code base
Sybase Unwired Platform
Code base
Cloud

HANA Cloud Platform Mobile Services

2013 2014 2015 …  and  beyond

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 12

 SAP MOBILE PLATFORM 3.0

Best-in-Class, Full-Spectrum Mobile Platform

• B2E, B2B and B2C on one platform
• Native, Hybrid, MDD and Mobile Web Apps on popular
device operating systems

Open and Easy HTML Metadata

Native Hybrid
SMS
• Any back-end, open development tools, 3rd party Driven
SDK and industry standards support
SAP Mobile Platform
Secure
• Strong authentication, data encryption
SAP Non-SAP
Flexible and Scalable
• Start small and grow

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 13

SAP Mobile App Development Choices
The right tool for the job

Hybrid Apps/Fiori UX
• Unmodified Apache Cordova
• SAP Web IDE
• SAP SDK plug ins
…
Native Apps Mobile Web Apps
• OS Vendor IDE • OpenUI5 / SAPUI5
• SAP SDK • Bring your own frameworks
• SAP Gateway for Microsoft

Meta-Data Driven Apps

• Codeless modifications
• Non-developer use
© 2016 SAP AG or an SAP affiliate company. All rights reserved. 14
 Not required if
OData Channel is
SAP Back End used
MBO
NetWeaver
Gateway
Runtime MBO Services
NetWeaver
Server Hybrid
(OData
OData web Container
Channel services)
Clients
(IW_BEP)

OData
Agentry Channel Mobiliser
Connection Apps
SAP
Framework Native
Foundation
Clients
SMP
OData web Server
OData
Services
Services
Web Services (incl HANA & ASE)

Agentry
SOAP Integration
Gateway
(MDD)
Clients
REST

Java-based connections; JPA Push Notifications

databases (Java)

Third Party
SQL Databases JDBC Clients

Enterprise
Identity
Provider / SSO

© 2014 SAP AG or an SAP affiliate company. All rights reserved. 15

SMP Server – Supports Distinct Client Architectures

True Native – native development UI Frameworks and Development tooling

• Best Possible Performance
• Uncompromising native User Experience

Agentry Metadata Driven Player – cross platform EAM applications

• Time-tested UI optimized for EAM applications
• Use SAP’s Agentry EAM applications as starting point: Work Manager, Inventory Manager, …

Hybrid Container – write once, run many application development

• HTML5 Hybrid Container – Apache Cordova plus SMP-specific plugins
• Leverage SAP Fiori applications as your starting point

Client APIs – REST APIs supporting third party client access (authentication, services access, etc.)

All supported concurrently in one server

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 16
SAP HANA Cloud Platform Use Cases

Increase business speed and agility

by extending SAP value to hybrid landscapes
NEW SOLUTION CLOUD EXTENSION ON-PREMISE EXTENSION

Cloud Cloud
Solution Solution Cloud
Cloud On-
Extension
Data Data Extension premise
Solution
Data

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 17

Everything You Need to Build Enterprise Apps in the Cloud

Integration User Experience Analytics

Dev & Ops Collaboration Security

More details:
hcp.sap.com
Business Data & Storage Mobile

Internet of Things
© 2016 SAP AG or an SAP affiliate company. All rights reserved. 18
Build and Run Mobile Apps with HCP Mobile Sevices

HCPms

SDK Platform Services

Back-end Lifecycle Analytics &

B2E Android Online App Services Security
Native Agnostic Management Reporting
B2B iOS or
Hybrid
B2C Windows Offline

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 19

One SDK – decoupled from server

SMP SDK

One common SDK to span across

different deployment platforms and versions

SMP 2.3 SMP Cloud

SMP 3

“Rapid Innovation without Disruption”

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SAP Mobile Platform SDK SAP Mobile Platform SDK
New Architecture for Hybrid Web Apps End-To-End Trace
Barcode Scanner
Cache Manager
• Set of SAP specific plugins for Application Preferences
Apache Cordova. Offline OData
Calendar
• Includes Fiori Client
Attachments / Printing

• Fits cleanly within existing Apache Cordova HTML5 AppUpdate

development environments and processes AuthProxy
EncryptedStorage
• Integration with SAP Web IDE (SAP HAT)
JavaScript Interface Logger
Logon
Platform
Push
Libraries
Settings
Device APIs ………

Device OS

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 21

Mobile Platform services
Integration
Admin
Reporting
SMP Server: What is Integration Gateway?

Integration Gateway
§ Seamless integration of data from SAP,
non-SAP, on-premise, and on-demand systems Target API OData

§ Design-time tools for modeling and defining new OData

services based on different APIs and systems.
§ Runtime environment for: Integration Gateway
Design Run
§ Running newly defined OData services against the associated
backend systems
ODC REST SOAP JDBC JPA
§ Performing monitoring and other administrative tasks

Integration Gateway is part of the SMP Server

deployed on-premise* Source APIs Non-SAP

*HANA Cloud Platform has a separate integration technology – SAP Cloud Connector and/or HANA Cloud
Integration (HCI)

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 23

Integration Gateway – design-time tools

Eclipse-based OData modeling and service

implementation
§ Interactive UI facilitates OData modeling with ease
§ OData service implementation allows attributes to be
mapped between source and target for both request
and response messages.

§ Deployment of OData service

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 24

Integration Gateway – runtime tools

Gateway Management Cockpit

enables you to:

§ Configure backend destinations

§ Register, activate, and deactivate
OData services
§ Assign destinations to provisioned
services

§ Access the OData service documents

and the server log files

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 25

Platform Services: Integration
SAP HANA Cloud Connector

The SAP HANA Cloud Connector allows a secure integration with on-premise systems. This enables easy
integration of the on-premise data with the SAP HANA Cloud Platform.

Customer
Key capabilities
Ÿ On-premise agent establishes secure SSL VPN HTTPS Internet
connection between the SAP HANA Cloud Platform and

Cloud Platform
on-premise systems Applications on
SAP HANA

Customer SAP HANA

Ÿ Supports pre-configured “Destination API” and Cloud Platform
certificate inspection to safeguard against forgeries Firewall
Ÿ Supports multiple protocols (HTTP, RFC, JDBC), high SSL Tunnel
Internet
availability and principal propagation Firewall
SAP HANA
Benefits Cloud Connector
Ÿ Complementary to SAP Gateway, HANA Cloud
Integration and 3rd party integration suites both on-
premise and in the cloud ECC CRM HCM
On-Premise Network
Read more: SAP HANA Cloud Connector
© 2016 SAP AG or an SAP affiliate company. All rights reserved. 26
Mobile Platform Services
What it offers for you
Manage apps: Simplified admin UI

Ÿ Administrative Console
Ÿ Context sensitive help
Ÿ Responsive Design

Context sensitive
help

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 28

Import / Export for Landscape Management

Administrator can export and import application configuration data and thus easily move an
application from Development to QA and production

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 29

Usage Statistics

Usage reporting by
Ÿ User
Ÿ Device type
Ÿ Application
Ÿ Application Vendor
Ÿ Version
Ÿ Timeframe

Usage Statistics
Ÿ Registration counts
Ÿ Response time: Backend, SMP, devices

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 30

Monitoring and Troubleshooting with SAP Solution Manager

SMP3 will integrate with Solution Manager for Workload and Change analysis as well as
technical monitoring and for End-to-end tracing

SMP Server

SAP NetWeaver
Gateway

SAP Business Suite

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 31

Creating a mobile application
With the use of HCPms and SAP WebIDE
Demo Agenda

• Log into the HANA Cloud Platform cockpit

• Briefly explore database, destinations and services and subscriptions pages
• Start SAP WebIDE and create a mobile-ready application
• Select template to customize
• Connect to a back-end data source to create and application
• Deploy to HANA Cloud Platform as a ‘productive’ application
• Configure HTML5 application to be mobile-ready

• Next steps (explanation)

• SAP Hybrid Application Toolkit to export the HTML application
• Using Cordova with SAP Kapsel Plug-Ins, to containerize the application and create installable client

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 33

SAP Mobile Applications
SAP Work Manager 6.3

Master data integration

Create, update, display equipment and
functional locations unrelated to work orders and notifications
Install and uninstall of equipment

SAP for Utilities (Meter Management) enhancements

Periodic meter readings
Disconnection and reconnection

ESRI ArcGIS integration enhancements

Offline support, feature layer & multi-geometry support

View service and work orders

Ability to view both service orders (CS) and work orders (PM)
together (post-deployment of SAP ERP CS component)

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SAP Visual Enterprise

Master data integration

Create, update, display equipment and
functional locations unrelated to work orders and notifications
Install and uninstall of equipment

SAP for Utilities (Meter Management) enhancements

Periodic meter readings
Disconnection and reconnection

ESRI ArcGIS integration enhancements

Offline support, feature layer & multi-geometry support

View service and work orders

Ability to view both service orders (CS) and work orders (PM)
together (post-deployment of SAP ERP CS component)

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2016SAP
SAPSE
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SAP Augmented Reality – Warehouse Picking

§ Solution Overview: Warehouse picking Warehouse Picking

application running on smart glasses, enables (Vision Video)

hands-free operation and is connected to
SAP Extended Warehouse Management.

§ Customer Value: Faster picking process

through hands-free working à Replaces
handheld scanners

http://www.youtube.com/watch?v=9Wv9k_ssLcI

Future Version
of

SAP AR Warehouse Picker

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SAP Augmented Reality – Service Technician

§ Solution Overview: Smart Glass application for Service & Maintenance

service & maintenance workers. Needs (Vision Video)
connection to SAP Work Manager in order to
show 3D work instructions for the corresponding
equipment of the work order. Video Call with a
remote expert possible.
§ Customer Value: Service technicians can
perform their tasks hands-free and let a remote
expert see what they are doing.

http://www.youtube.com/watch?v=UlpGDrSmg38

Future Version
of

SAP AR Service Technician

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Summary

20%
User Interface /
SAP Mobile Platform Value
User Experience
Ÿ Authentication
Ÿ Business application integration
Ÿ Security – devices, data, communications
Ÿ Disconnected access and synchronization
Ÿ Push notifications
Ÿ Multi-platform support
Ÿ Application versioning and lifecycle management
Ÿ Web Services
Ÿ Usage reporting and analytics

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 39

References
Mekorot: Fortifying Its Mobile Platform to
Enhance Field Crew Productivity

Company The company’s top objectives

Mekorot Ÿ Provide mobile access to back-end plant maintenance functionality
Ÿ Establish a mobile platform as a base for upcoming applications
6 months
Headquarters through an effort know as Project Maslul To complete rollout to 400
Ÿ Manage and secure mobile devices devices
Tel Aviv

Industry
Utilities
The resolution
Ÿ SAP ® Mobile Platform enables the creation of mobile applications and 35k records
the secure exchange of data Held by each device
Products and Services Ÿ The SAP ® Afaria ® mobile device management solution supports the
Water supply desalination, secure and remote management of mobile devices
reclamtion, and engineering
and development of water The key benefits
projects Ÿ Access by 400 field crews to back-end functionality via mobile devices
Ÿ Built-in features that allow for offline work
Employees Ÿ Strong security features and flexible design
2,150 Ÿ Ability to integrate data and processes with the SAP ERP application
and synchronize data for offline use
Ÿ Ability for field crews to perform processes such as work-order
Web Site
management, work progress reporting, equipment management, and
www.mekorot.co.il notifications
Ÿ Real-time access to all work orders

“The most important benefit of the Maslul project is that it has

enhanced our ability to make the best use of scarce water
resources, improve water quality, and reliably and cost-effectively
deliver water to Israel’s citizens, farmers, and industries.”
Zvika Gleichman, CIO, Mekorot

© 2016 SAP AG or an SAP affiliate company. All rights reserved.

RQ xxxx (YY/MM) 41
Publiacqua Taps the Source of Fast and Efficient
with SAP® Work Manager

Company The company’s top objectives

Publiacqua S.p.A.

Headquarters
Ÿ Automate paper-based processes with electronic records that can be
created, accessed, and maintained via mobile device
Ÿ Eliminate duplicate data entry
60%
Faster delivery of price-for-
Florence, Italy Ÿ Increase control over resources available in the field
service quotes for
Ÿ Improve employee and customer satisfaction by increasing field new projects
Industry capacity
Utilities

Products and Services

Collection, treatment,
conveyance, and distribution of
drinking water; collection and
The resolution
Ÿ Deployed the SAP ® Work Manager mobile app and the SAP Workforce
Scheduling and Optimization application by ClickSoftware
2x
More efficient service
Ÿ Integrated with the existing SAP ERP application, allowing technicians repair process in the
to manage maintenance and service orders on the back end case of failure

79%
purification of waste water
The key benefits
Employees Ÿ Faster dispatching and execution of operations by allowing work orders
to be handled remotely in the field, rather than back at the office on a
647 Less overtime required
PC
of dispatched
Ÿ Schedules that are optimized throughout the day by adjusting job and
Revenue technicians
resource allocation according to technician location, availability, and
€160 million skills
Ÿ Assistance alert functionality for safer working conditions in the field
Web Site Ÿ Better customer service, faster response time and service restoration
www.publiacqua.it
“Publiacqua is the first Italian company to adopt SAP Workforce
Scheduling and Optimization. Using advanced mobile technology
has enhanced the professionalism of our technicians in the field.
This has improved Publiacqua’s operating processes and service
to citizens while also saving time and costs..”
Luciano Caroti, IT Manager, Publiacqua S.p.A. and Ingegnerie Toscane Srl

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 42

TMVW: Running Better Water Service to Customer logo here

Municipalities with SAP® Work Manager

Company The company’s top objectives

TMVW

Headquarters
Ÿ Deliver more comprehensive information to the back office and
management to improve insight and meet key performance indicators
Ÿ Streamline work-order planning and reduce administrative tasks
6 weeks
From completing the blueprint
Gent, Belgium Ÿ Provide a mobile tool that works remotely, both online and offline
to going live with the SAP
Mobile Platform
Industry The resolution
Utilities Ÿ Implemented the SAP ® Work Manager mobile app and the SAP

80%
Mobile Platform to support an enterprise mobility strategy and deliver
Products and Services on business demands
Drinking water Ÿ Provided system data for underground assets, such as pipelines, to
mobile devices, improving work efficiency Automation of back office
Employees Ÿ Enabled real-time data synchronization to deliver accurate and up-to- processes due to phased
date stocking information to mobile devices implementation of SAP
750 solutions with built-in best
The key benefits practices
Revenue
Ÿ Friendly user interface that meets the needs of employees in the field
€300 million

Web Site(s)
www.tmvw.be
Implementation Partner
Capgemini (Belgium)
www.be.capgemini.com
1 month
Ÿ Automated work-order updates via mobile app, resulting in a faster
order-to-cash closing cycle
Ÿ Real-time tracking of parts using mobile devices, ensuring vans are
restocked with the right materials for every job Faster billing cycle for home
Ÿ Better customer service, thanks to streamlined processes and faster installations
access to order information
“With the SAP Mobile Platform, we can handle more work orders
than before and make sure that all planned maintenance is
finished on time.”
Inge Opreel, Head of IT, TMVW

© 2016 SAP AG or an SAP affiliate company. All rights reserved.

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Questions?
March 2016

Thank you.

Aaron Ambrose
aaron.ambrose@sap.com
Presales Associate | Mobility and Cloud Technology

© 2016 SAP AG or an SAP affiliate company. All rights reserved. 45