Nicholas Hall - The Rise of Digital Tourism New Technologies in Destination Branding 0

You might also like

Download as pdf or txt
Download as pdf or txt
You are on page 1of 35

MODERN TRENDS OF

BRANDING IN TOURISM
THE RISE OF DIGITAL TOURISM: NEW
TECHNOLOGIES IN DESTINATION BRANDING

21st March 2016


President Hotel, Moscow, Russia
#1 Global Tribes
MILLENNIALS

Multi Touchpoint Enabled


Tech-Savvy Connected
Informed Influential
Experiential Social
MILLENNIAL TRAVEL
4 KEY TRENDS
inspired
real-time engagement
immersive brand experiences
omni stage-channel-format-device
experience generation
technology in service design

@think_tourism
visitor centric
lead with user experience
build and protect digital trust
people at the core of your marketing
real stories told by real people
authentic and immersive
connected
create connections
collaborate & innovate
understand consumer behaviour
empower content creators
think about digital transformation
data driven
use consumer intelligence
real time decision making
data driven implementation
tap into the power of personalisation
long-term strategies
CONNECTIVITY

CONSUMER BEHAVIOUR

E-COMMERCE

MOBILE DEVICES

SOCIAL NETWORING
CONNECTIVITY TRIBES

CONSUMER BEHAVIOUR TRENDS

E-COMMERCE CONTENT

MOBILE DEVICES TOUCHPOINTS

SOCIAL NETWORING COMMUNITIES


#2 Content Perspectives
CONTENT
PERSPECTIVES
HIGH BUDGET. POWERFUL. CRAFTED

MID-BUDGET. POWERFUL. AUTHENTIC

LOW BUDGET. POWERFUL. REAL-TIME


di
#3 Micro Moments
#4 Transformation
DESIGN
OVERCROWDING VISITOR DISPERSION

MILLENNIAL PRODUCT APPEAL DIGITAL VISITOR EXPERIENCE

STAKEHOLDER VALUE PERSONALISED PRODUCT OFFER

SUPPLY AND DEMAND PRODUCT PRICING ELASTICITY

INFORMATION SERVICE SMART DATA INTEGRATION


VAN GOGH
BIKE PATH
EINDHOVEN
ICELANDAIR
NORTHERN
LIGHTS
ICELANDAIR
NORTHERN
LIGHTS
LEADERSHIP
MANAGING DIRECTORS VISIONARY LEADERS

INFORMATION PROVIDERS CONVERSATION FACILITATORS

QUALITY GRADING REPUTATION BUILDING

SKILLS TRAINING COLLABORATION CO-CREATION


AWARENESS
BRAND DEVELOPMENT INFLUENCERS & COMMUNITY

TARGET GROUPS SOCIAL GRAPH & TRAVEL TRIBES

MARKETING CAMPAIGNS REAL TIME & FULLY IMMERSIVE

BROADER BRAND VISION MOBILE, SOCIAL, DIGITAL FIRST


JOANNA SERIALISED
LUMLEY CONTENT
thanks for your attention

You might also like