PROGRAM OUTCOMES PERFORMANCE INDICATORS

Graduates of Bachelor of Science in Tourism Management are expected to:

1. Develop local knowledge

1.1 Identify and access sources for
PO1. Plan, develop and information on the local area, correctly
evaluate tourism 1.2 Identify and obtain information to assist
sites and attractions queries on local/national tourism industry,
correctly
1.3 Store and update information according to
enterprise procedures
1.4 Share information with colleagues

2. Update local knowledge

2.1 Use information and/formal research to
update local knowledge
2.2 Share updated knowledge with customers
and colleagues, as appropriate.
2.3 Incorporate the sharing of local knowledge
into day to day working activities
3. Maintain contact with local communities
3.1 Provide accurate local tourism information in
response to queries
3.2 Use local knowledge to promote tourism
products and services to encourage usage
and purchase
3.3 Make customers aware of possible extras,
add-ons and further benefits
3.4 Report queries and results to designated
person within enterprise for follow-up
purposes

4. Source current information on tourism industry

4.1 Identify sources for
information on issues of economic, political
and social significance, and obtain such
information
4.2 Identify sources of information on tourism
industry statistics and trends and obtain such
information
4.3 Identify sources of information on the
relationship between the tourism industry and
the role of the local community/ies, and obtain
such information
4.4 Identify sources of information on tourism
markets and their relevance to market
segments, and obtain such information
4.5 Identify sources of information on the nature
of the relationship between tourism and other
industries, and obtain such information
 4.6 Identify sources of information on different
tourism industry sectors, their inter-
relationships, the services available, and
obtain such information
4.7 Identify sources of information on major
tourism industry bodies, and obtain such
information
4.8 Identify sources of information on specific
features of the local/regional tourism industry,
and obtain such information
4.9 Identify sources of information environmental
issues, and obtain such information
4.10 Identify sources of information on career
opportunities with the tourism industry and
the allied roles and responsibilities of staff,
and obtain such information
4.11 Identify sources of information on work
organization and time management in the
tourism industry, and obtain such information
4.12 Identify sources of information on quality
assurance in the tourism industry, and obtain
such information
4.13 Identify sources of information on current
and emerging tourism industry technology,
and obtain such information

5. Source information on compliance and related

issues which impact on the tourism industry
5.1 Identify sources of information on legal
issues, and obtain such information
5.2 Identify sources of information on ethical
issues, and obtain such information
5.3 Identify sources of information on industrial
and workplace relations issues, and obtain
such information
5.4 Identify sources of information on current
issues of concern for the industry, and obtain
such information

6. Use sourced tourism industry information

6.1 Share information with colleagues and
customers
6.2 Conduct activities in accordance with legal
requirements and ethical standards
6.3 Apply industry knowledge and information to
the day-to-day operation of the tourism
business
7. Seek information on the hospitality industry
7.1 Identify and access sources of information on
the hotel and travel industries, appropriately
and correctly
7.2 Obtain information on the hotel and travel
industries to assist effective work
performance within the industries
7.3 Access and update specific information on
relevant sector(s) of work
 7.4 Use knowledge of the hotel and travel
industries in the correct context to enhance
quality of work performance
7.5 Obtain information on other industries to
enhance quality of work performance

8. Source and apply information on legal and ethical

issues for the hospitality industry
8.1 Obtain information on legal issues and ethical
issues to assist effective work performance
8.2 Conduct day-to-day hospitality industry
activities in accordance with legal obligations
and ethical industry practices
9. Update hospitality industry knowledge
9.1 Identify and use a range of opportunities to
update general knowledge of the hotel and
travel industries
9.2 Monitor current issues of concern to the
industries
9.3 Share updated knowledge with customers
and colleagues as appropriate and
incorporate
PO2. Articulate and discuss  Engage in trainings, workshops, seminars, fora on
the latest business and industry trends
developments in the  Initiate activities promoting Information and
specific field of Communication Technology (ICT)
practice.
PO3. Effectively  Conduct interviews with successful entrepreneurs
communicate orally and industry practitioners
and in writing using  Organize and conduct school activities
both English and  Prepare technical papers on related business fields
Filipino.  Present business proposals
PO4.Work effectively and  Join professional organizations related to the field
independently in  Join local, national and international competitions
multi-disciplinary and
multi-cultural teams.
PO5. Act in recognition of  Participate in community outreach programs with
professional, social, People’s organizations, NGOs and private sectors
and ethical  Conduct information, education and communication
responsibility. campaigns on environmental conservation
PO6. Preserve and promote  Participate in historical and cultural activities
“Filipino historical and conducted by the government
cultural heritage”  Organize and conduct school activities to promote
awareness on history and cultural heritage