Leadership & Employee Engagement

D
eveloping and nurturing trust within your organization
will lead to more efficiency, improved teamwork and
a better work environment. This program is anchored The Ritz-Carlton Leadership
to The Ritz-Carlton’s Employee Promise whereby all the Center speakers have led training
Ladies and Gentlemen at The Ritz-Carlton are promised a sessions, spoken at conferences,
work environment of trust, honesty, respect, integrity and and given keynotes to audiences
commitment. You will be motivated to assess and refine your around the world. Their
leadership skills to further engage your employees who will presentations are practical and
further engage your customers. memorable because they share
stories that exemplify how to apply
the principles of The Ritz-Carlton
to your organization.
Program Highlights
This course will emphasize the role of all leaders and will Length of Presentation
underscore how: Presentations can be three hours
or up to two consecutive hours
• Creating a written employee promise fosters trust and
engagement Who Should Attend?
• Developing authentic, caring and accountable leaders Senior Leaders and Managers
stimulates employee motivation
• Cultivating trust by respecting and valuing employees will Optional Debrief
lead to a workforce that is more invested in helping your A One-Hour Debrief may be added
organization improve and grow on to select presentations for an
additional cost.
• Committing to continuous improvement is the gateway to
innovation

www.ritzcarltonleadershipcenter.com leadershipcenter@ritzcarlton.com (301) 547-4806

Program Outline
This course focuses on 12 leadership principles of The Ritz-Carlton
that will help you enhance your communication, recognition and
engagement with your staff by cultivating your innate abilities.
Topics include:
“ This course showed us how
Mystique to effectively implement
• Energize your Culture Everyday strategies to improve
• Celebrate Innovation and Risk-Taking
leadership, employee
• Be Positive and Enthusiastic
engagement and customer
Emotional Engagement experience. The course was
• Recognize, Recognize, Recognize a perfect pace of discussion,
• Paint the Picture
theory and easy to apply
• Communicate and Engage
• Grow Talent Including Your Own tricks. I was so energized
• Be Humble and Recognize the Power of Team after the course that I
• Foster Environment of Low Fear and High Trust
worked out some changes
Functional on the plane ride home and
• Be Authentic, Accountable, and Caring implemented immediately
• Create Systems Behind the Smiles when I returned. Within
• Ethics are Everything
a week, I could already see
Additional Topics meaningful change.”
• Great leaders do not have the luxury of having a bad day —CLIENT TESTIMONIAL
• Aim to be your employees’ trusted advisor

www.ritzcarltonleadershipcenter.com leadershipcenter@ritzcarlton.com (301) 547-4806