INDUSTRIAL EXPOSURE TRAINING

REPORT

NAME: M. Louis Raj

INSTITUTE: SRM Institute of Hotel Management
YEAR: 2nd Year
BATCH: Winter Batch
PERIOD OF TRAINING: 60 Days
ACKNOWLEDGEMENT
The period of industrial training at THE GATEWAY
HOTEL was wonderful experience to me however it would be
possible without the kind support and help of organization. I
would like to extend my sincere thanks to all of them.
I am highly indebted to SRM INSTITUTE OF HOTEL
MANAGEMENT CHENNAI for their guidance and constant
supervision.
I express my hearty thanks to the principal, SRM
IHM, MR. ANTONY ASHOK KUMAR for extending his support.
My deep sense of gratitude to MR. AROKIYAM,
Training Coordinator, SRM IHM for his support and guidance
throughout the training period.
My sincere thanks to MR. GANESH MOORTHY, HOD
(MU), SRM Institute of Hotel Management, for his guidance
and supervision for the entire period of training.
I would also like to thanks the training manager,
THE GATEWAY HOTEL, MR. PREM KUMAR without whom this
industrial training would have been a distant reality. I also
extend my heartfelt thanks to my family and well-wishers.
My heartiest thanks and appreciation to the staff
and colleagues at THE GATEWAY HOTEL for their sincere
support and encouragement during my training without
whom my training would have been incomplete.
TABLE OF CONTENT

1. About TAJ company

2. TAJ Hotel Division
3. THE GATEWAY HOTEL
3.1. Overview
3.2. Facilities and Services
4. My Learning Experience
4.1. Introduction
4.2. Department wise training
4.2.1. Banquets
4.2.2. Food and Beverage Services
4.2.3. Front Office
4.2.4. House keeping
4.2.5. SPA
5. Conclusion
ABOUT TAJ COMPANY

Indian Hotels Company Limited (IHCL), branded as Taj

Group, is a chain of hotels and resorts headquartered at
Oxford House in Mumbai, which was incorporated by the
founder of the Tata group, Jamsetji Tata, in the year 1903.
This company is a part of the Tata group, one of India's
largest business conglomerates. As of 2015, Taj Group
operates 108 hotels across India and 17 hotels in the UK,
USA, Africa, Maldives, Malaysia, Bhutan, Sri Lanka and the
Middle East, and employed over 13000 people in the year
2010. Taj Group also owns a few private islands.
History

Jamsetji Nusserwanji Tata (1839 – 1904)

Jamsetji Nusserwanji Tata, founder of the Tata
Group, opened the Taj Mahal Palace, a hotel in Mumbai
(formerly called Bombay) overlooking the Arabian Sea, on 16
December 1903. It was the first Taj property and the first Taj
hotel. There are several anecdotal stories about why Tata
opened the Taj hotel. According to a story he decided to
open the hotel after an incident involving racial
discrimination at the Watson's Hotel in Mumbai, where he
was refused entry as the hotel permitted only
Europeans. Hotels which accepted only European guests
were very common across British India then but it seems far
too petty a reason to fire a man of the calibre of Jamsetji
Tata. According to another story he opened the hotel when
one of his friends expressed his disgust about the hotels
which were present in Bombay then. But a more plausible
reason was advanced by Lovat Fraser, a close friend of the
Tata and one of the early directors of the IHCL group, that
the idea had long been in his mind and that he had made a
study on the subject. He did not have any desire to own a
hotel but he wanted to attract people to India and to
improve Bombay. It is said that Jamsetji Tata had travelled to
places like London, Paris, Berlin and Düsseldorf to arrange for
materials and pieces of art, furniture and interior artefacts
for his hotel. The Taj group has since then developed and
flourished, under the Tata Group.

The Taj Mahal Palace in Mumbai is the first hotel of Taj,

opened in the year 1903. In 1974, the group opened India's
first international five star deluxe beach resorts, the Fort
Aguada Beach Resort in Goa. In 1970s, the Taj Group also
began its business in metropolitan hotels, opening the five-
star deluxe hotel, Taj Coromandel in Chennai, in 1974,
acquiring an equity interest and operating contract for the
Taj President (now Vivanta by Taj - President), a business
hotel in Mumbai, in 1977, and also opening the Taj Mahal
Hotel in Delhi in 1978.

The group has been converting royal palaces in India into

luxury hotels since the 1970s. The first palace to be
converted into a Taj luxury hotel was the Lake
Palace in Udaipur, in 1971. Other examples include the
Rambagh Palace in Jaipur, Umaid Bhawan
Palace in Jodhpur, Falaknuma Palace in Hyderabad and
Nadesar Palace in Varanasi.
A part of the Umaid Bhawan Palace in Jodhpur is a Taj luxury
hotel and it is a member of the Leading Hotels of the World

In 1980, the Taj group opened its first hotel outside India,
the Taj Sheba Hotel in Sana'a, in Yemen and in the late 1980s,
acquired interests in the St. James' Court Hotel (now
comprising Taj 51 Buckingham Gate Suites and Residences
and St. James' Court, A Taj Hotel) in London. In 1984, the Taj
group acquired, under a license agreement, each of the Taj
West End in Bangalore, Taj Connemara (now Vivanta by Taj -
Connemara) in Chennai and Savoy Hotel in Ooty. With the
opening of the Taj West End in Bangalore, the Taj Group
made its foray into Bangalore. The five star deluxe hotel, Taj
Bengal in Kolkata, was opened in the year 1989, and with this
the Taj group became the only hotel chain in India with a
presence in the six major metropolitan cities of India, namely
Mumbai, Delhi, Kolkata, Bangalore, Hyderabad and Chennai.

Concurrently with the expansion of its luxury hotel chain in

the major metropolitan cities, the Taj Group also expanded
its business hotels division in the major metropolitan and
large secondary cities in India. During the 1990s, the Taj
Group continued to expand its geographic and market
coverage in India. It developed specialized operations (such
as wildlife lodges) and consolidated its position in established
markets through the upgrading of existing properties and
development of new properties. Taj also set up the Taj Kerala
Hotels and Resorts Limited in the early 1990s along with
the Kerala Tourism Development Corporation.

Twelve hotels of the Taj group are members of the Leading

Hotels of the World. Two hotels of the Taj group, namely
Rambagh Palace in Jaipur and the Taj Mahal Palace in
Mumbai, were ranked in 2013 by Condè Nast Traveler among
the Top 100 Hotels and Resorts in the World. In late 2013,
the Indian Traveller magazine ranked Taj Lake Palace in
Udaipur and Taj Exotica Resort & Spa in Maldives on ranks 34
and 98, respectively, in the list of 100 Best Hotels &
Resorts. Condè Nast Traveler also ranked the Taj Mahal
Palace in Mumbai on number 13 in the list of Gold Standard
Hotels, in 2014.
Hospitality brands

Logo of the Gateway Hotels and Resorts.

Logo of Vivanta by Taj

Logo of the Ginger Hotels

Since the late 2000s, the Taj hotels' group started organizing
its hotels into different brands, in a market segmentation
strategy.

Taj/Taj luxury - The luxury brand is the erstwhile generic

brand of the Taj Hotels Resorts and Palaces. These hotels
cover business destinations, landmarks, palaces, resorts and
forest destinations. Most of Taj's oldest and most prestigious
hotels have been retained under this brand

Taj Exotica - It is the resort and spa brand of Taj Hotels

Taj Safaris - The wildlife lodges amidst the Indian national

parks and national parks come under this brand label. The
brand has modelled on the concept of sustainable eco-
tourism.

Vivanta by Taj - Vivanta is a contemporary-luxury hotel

brand. The brand caters to an upscale market and is
positioned a step below the flagship Taj brand. Vivanta
Hotels are found business and vacation destinations as well.

The Gateway Hotels & Resorts - Gateway is a mid-market

brand, positioned below the Vivanta. It contains properties in
business and vacation destinations like Vivanta does. The
Gateway Hotel brand was created by Taj in its earlier market
segmentation effort and has been retained and expanded in
the current wave of brand-segmentation.
Other ventures

Institute of Hotel Management, Aurangabad - IHCL has been

operating the Institute of Hotel Management at Aurangabad
since 1993. The institute offers a four-year degree, designed
with the help of faculty from the hospitality background with
an affiliation to the University of Huddersfield in the United
Kingdom

Jiva Spa - It is the spa brand of the IHCL group and consists of
the spas at selected hotels of the IHCL group

Taj Air - IHCL operates Taj Air, an air charter company

Taj Khazana - It is a chain of luxury lifestyle stores located

across India, in cities such as Mumbai, Delhi, Kolkata,
Bangalore, Hyderabad, Chennai, and Goa, in select Taj Hotels.
It is a boutique which showcases and stocks artefacts,
collectibles, apparels, garments and accessories created by
Indian craftsmen and designers. It has been reviving of the
traditional works of Indian artisans since its inception

Taj SATS - Taj SATS Air Catering Ltd is the largest airline
catering service in South Asia, as a joint venture of IHCL
with SATS

Taj Yachts - The IHCL group also operates Taj Yachts and has
two three bedroom luxury yachts
TAJ Hotel Division
Twelve hotels of the Taj group are members of
the Leading Hotels of the World. The following table is a list
of those twelve hotels:

Continent Country Town/ City/ Hotel Name

Location

Africa South Africa Cape Town Taj Cape Town

Africa Zambia Lusaka Taj Pamodzi

Bangalore The Taj West

End
Gwalior Usha Kiran
Palace
Hyderabad Taj Falaknuma
Palace
Asia India Jaipur Rambagh Palace

Jodhpur Umaid Bhawan

Palace
Kolkata Taj Bengal

Mumbai The Taj Mahal

Palace

New Delhi The Taj Mahal

Hotel
 Chandigarh The Taj
Chandigarh

Chennai The Taj

Coromondal,
The Taj
Connemara

Udaipur Taj Lake Palace

Maldives Male Atoll Taj Exotica

(South) Resort & Spa

Boston Taj Boston

North America USA

New York The Pierre

Francisco Taj Campton

Place
THE GATEWAY HOTEL
The Gateway Hotels & Resorts is an upscale, full
service and mid-market hotel & resort chain in South Asia.
The Gateway Hotels is owned by The Indian Hotels Company
Limited and is a part of the Tata Group.

HISTORY
In 1903, the Tata Group established its first hotel the
Taj Mahal Palace Hotel in Mumbai, India under the brand
name Taj Hotels Resorts and Palaces. From 1903 to early 21st
century, The Taj Group started several hotels in India and
abroad. On 12th Oct 006, the Taj Group amalgamated Indian
Resorts Hotel Limited. In 2008, Taj Hotels Resorts and Palaces
launched a new brand “The Gateway Hotel”. Several existing
properties were migrated to this new brand and several
others were added to the portfolio.

HOTELS
As of Nov 2015, The Gateway Hotels & Resorts
comprises 8 peaceful cities in South Asia. Including the non-
operational heterogeneous hotels (Signed-up and yet to
launch), The Gateway Hotels has 40 properties.
Country State City Keys Property Name

India Andhra Vijayawada 108 The Gateway

Pradesh Hotel M G
Road
Andhra Visakhapatna 89 The Gateway
Pradesh m Hotel Beach
Road
Chhattisgarh Raipur 109 The Gateway
Hotel GE Road
Gujarat Ahmedabad 91 The Gateway
Hotel Ummed
Junagadh 28 The Gateway
Hotel Gir
Forest
Surat 204 The Gateway
Hotel
Athwalines
Vadodara 86 The Gateway
Hotel Akota
Gardens
Haryana Gurgaon 78 The Gateway
Resort
Damdama Lake
Karnataka Bangalore 94 The Gateway
Hotel
Residency
Road
Chikmagalur 29 The Gateway
Hotel KM Road
Hubli 92 The Gateway
 Hotel Lakeside
Mangalore 93 The Gateway
Hotel old Port
Road
Kerala Calicut 70 The Gateway
Hotel Beach
Road
Ernakulam 108 The Gateway
Hotel Marine
Drive
Varkala 30 The Gateway
Hotel
Janardhanapur
am
Maharashtra Gondia 34 The Gateway
Hotel Balaghat
Road
Nashik 148 The Gateway
Hotel Ambad
Pune 150 The Gateway
Hotel
Hinjawadi
Rajasthan Jaipur 14 The Gateway
Hotel Ramgarh
Lodge
Jaisalmer 42 The Gateway
Hotel Rawalkot
Jodhpur 88 The Gateway
Hotel Jodhpur
Tamil Nadu Chennai 200 The Gateway
Hotel IT
 Expressway
Coonoor 32 The Gateway
Hotel Church
Road
Madurai 63 The Gateway
Hotel
Pasumalai
Uttar Pradesh Agra 100 The Gateway
Hotel
Fatehabad
Varanasi 130 The Gateway
Hotel Ganges
West Bengal Kolkata 197 The Gateway
Hotel EM
Bypass
Sri Lanka Colombo Colombo 100 The Gateway
Hotel Airport
Garden
Overview

The Gateway Hotel, Pasumalai, Madurai

Chennai may be the capital of Tamil Nadu but
Madurai claims its soul. And The Gateway Hotel, Madurai is
located right at the heart of it. A short distance from
Madurai’s IT corridor, The Gateway Hotel sits at the top of
the Pasumalai hill, surrounded by 62 acres of scenic gardens.
Serving as a perfect vantage point to take in the picturesque
views of the temple town and the Kodai hills.
Facilities and Services
WORK AND UNWIND

 24 Hours Business Centre

 Workstations
 Copier/facsimile facilities
 Internet/email facilities
 Laptop computers on hire
 Portable printers on hire
 Babysitting
 Book & Souvenir Shop during season
SERVICES AND AMENITIES

 Table Tennis
 Indoor activities
 Nature Trail
 Palmist
 Car hire service
 Currency exchange
 Doctor-on-call
 Florist
 Laundry service/valet
 Travel assistance
 24-hour room service
 Facilities for the physically challenged
WELLNESS AMENITIES

 Ayurveda centre offering rejuvenation

programmes & intensive treatments
 Fitness Centre
 Badminton
 Tennis
 Swimming pool
My Learning Experience
Introduction
I went to start my IET training in The Gateway
Hotel, Pasumalai Madurai. It was a wonderful experience for
me to be there and learn more related my education. I got
trained and worked in the Food and Beverages Department
for merely two months.

Department wise training

Banquets

Vaigai Hall, the Gateway Hotel

 The Gateway Hotel, Madurai impresses
guests with its old-world charm and contemporary efficiency.
Over the years we have hosted a number of events. Be it a
business function, a wedding ceremony or a social event.
With its panoramic view of the temple city of Madurai and
the Kodai hills, The Gateway Hotel makes for a perfect event
venue.

MEETINGS & CONFERENCES

Whether you want to conduct a small meeting
or hold a large conference, at The Gateway Hotel, Madurai
we have all your business needs covered. We have thoughtful
spaces equipped with a suite of office supplies and smart
technologies that enhance the productivity of your meeting.
Connect, communicate and collaborate with your business
associates while we take care of everything you need.
Food and Beverage Services

GAD (Gateway All Day):

Whether you want to try local delicacies or
healthy super-foods or indulge in some international cuisines,
The Gateway Hotel Madurai has it all.

ACTIVE FOODS:
At The Gateway Hotel, Madurai, We ensure
that your health never takes a backseat. Our active studio
puts a new spin on healthy meals that are impossible to
resist. From fibre-rich breakfasts to protein-rich meals to
snacks with low-glycemic index; we have a wide variety of
recipes that pack in more energy with every bite
REGIONAL HOME STYLE FOOD:
Madurai has a wide variety of local lip-smacking
delicacies to offer. But look no further to indulge in some
delightful regional home-styled food. Cooked to perfection
with a local touch, our regional cuisine gives you the
opportunity to discover local flavours, even from the
comforts of your room.

QUICK FILLS:
Quick Fills is an innovative 24*7 dining concept
that exemplifies our core promise of flexibility and efficiency.
Backed by the Gateway Service Guarantee, Quick Fills
features an innovative ala carte menu always served within
15 minutes from the time of order. Developed by Chef Nat
and his passionate team. Quick fills is a true delight for our
discerning corporate
HARVEY’S LOUNGE BAR:

Play a game of billiards or imply relax with

a book; the old world charm of the bar is perfect to just relax
and rewind. With a careful selection of imported beverages,
the Harvey lounge bar is perfect to sip your drink and lounge
out.
HOUSE KEEPING:

At the gateway hotel, Madurai each room

offers a unique panoramic view of the Pasumalai hills while
maintaining consistent quality in service with a touch of
modern amenities. We understand that a warm welcome
sets the tone for a comfortable stay. However it is our quick
and hassle-free service that your stay truly comfortable.

STANDARD ROOMS:
These thoughtfully designed rooms exude a
colonial charm, perfect for those looking for comfortable
hotel rooms in Madurai.
SUPERIOR ROOMS:
Equipped with the best amenities, these
newly designed, spacious rooms with bay windows offer
soothing views of the hotel swimming pool and the city
beyond.

EXECUTIVE ROOMS:
Enjoy 400sq. Ft of space, equipped with the
best amenities in Madurai. These rooms feature bay
windows, which offer panoramic views of the city meenakshi
temple towers and the Kodai hills.

SIR WILLIAM HARVEY SUITE:

Charming colonial decor with a touch of
modern, these suites are arguably, the finest in Madurai,
with separate living, sleeping, dressing and bathing spaces.
Well-appointed entrance verandahs with beautifully carved
entrance doorway and warm cozy outdoor lounges offers
guest an open air sit out with a splendid view of the
magnificent peacocks that abound in plenty across the
stately gardens .A large recliner bed which doubles up as an
additional sleep zone with an occasional table for a leisurely
sundowner at the sit out area in Sir William Harvey Suite
offers the patron the luxury of enjoying colonial grandeur in
style.
SIR JAMES DOAK SUITE:
Charming colonial decor with a touch of
modern, these suites are arguably, the finest in Madurai,
with separate living, sleeping, dressing and bathing spaces.
The inspiration behind the design of the fabrics used in these
suites have been drawn from the great textile heritage that
blends in a fine weave of the British colonial yarn with
streaks of indigenous strands. The swing in the outdoor
balcony is an added attraction for the guest who wants to
spend a lazy indulgent afternoon in the colonial luxury of the
Sir James Doak Suite.

SPA:

The Gateway Hotel, Madurai has a thoughtfully

designed spa that helps you relax, rejuvenate and restore
your inner harmony.

SERVICES

Body Therapies
Body Scrubs & Wraps
Beauty
Express Services
SPA FACILITIES

The Gateway Hotel, Madurai has a thoughtfully designed spa

that helps you relax, rejuvenate and restore your inner
harmony. From massage to exclusive treatments, we have a
wide selection of therapies to choose from. A blend of Indian
techniques along with other holistic approaches, you can rely
on our trained therapists to recommend the best for you.
Our special Ayurvedic detoxification program (Srothosudhi)
provides deep cell nourishment and relieves joint pain with
special roasted Ayurvedic herbs. It is a sought-after massage
among most business travellers. On the other hand for a
more holistic approach, you can try the full-body massage
(Sukharogya) which relieves tension and improves
circulation. A perfect therapy to refresh travellers on a
holiday.
CONCLUSION

Needless to say that this experience was highly enriching &

educative one as
I went from one department to another and met and got the
opportunity to
Train under senor professionals. i learnt that everyone has
unique to offer
I learnt that every job has its nuances and its value and that
no job is superior
To the other.

I cannot thank all the people who have helped me in several

ways that will go
Along in fascinating the commencement of wonderful
journey.

.
YOURS RESPECTEDLY:
 M. LOUIS