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    Magoosh Toefl

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    BOB JAHANABAD
    The bank uses surveys to collect primary customer satisfaction data directly from customers. This allows the bank to understand customer needs and preferences directly from the source. Secondary data like complaints and feedback help the bank analyze root causes of issues and identify areas for improvement. Together, primary and secondary data help the bank enhance customer service.

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    Magoosh Toefl

    Uploaded by

    BOB JAHANABAD
    20 views1 page
    The bank uses surveys to collect primary customer satisfaction data directly from customers. This allows the bank to understand customer needs and preferences directly from the source. Secondary data like complaints and feedback help the bank analyze root causes of issues and identify areas for improvement. Together, primary and secondary data help the bank enhance customer service.

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    Magoosh TOEFL reading

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    Magoosh toefl

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    The bank uses surveys to collect primary customer satisfaction data directly from customers. This allows the bank to understand customer needs and preferences directly from the source. Secondary data like complaints and feedback help the bank analyze root causes of issues and identify areas for improvement. Together, primary and secondary data help the bank enhance customer service.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    20 views1 page

    Magoosh Toefl

    Uploaded by

    BOB JAHANABAD
    The bank uses surveys to collect primary customer satisfaction data directly from customers. This allows the bank to understand customer needs and preferences directly from the source. Secondary data like complaints and feedback help the bank analyze root causes of issues and identify areas for improvement. Together, primary and secondary data help the bank enhance customer service.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Question 1:

    Discuss the different methods of sourcing primary and


    secondary data and briefly explain which method is used in
    your bank to know your customer satisfaction.

    Answer-

    Question 2:
    Explain the four steps involved in developing customer service.

    Answer-

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