FREEDOM DONEIL R. JONES M.S.

1795 Sylvan Ave, Sanford, 32771 ∙ (321) 370-9915 ∙ freeworldofthemind@gmail.com

25 years of customer service experience

19 years of teaching, training and coaching
16 years of management experience
12 years human resources and retail management

EDUCATION & LICENSURE

Resident Health & Life Annuities & Variable Contracts 0215 Agent License 2018

Masters of Science, Clinical Psychology 2010 - 2014

Mental Health Counseling, Child and Adolescent Developmental Psychology
Capella University, Minneapolis, MN

Bachelors of Science, Industrial Organizational Psychology 2007-2010

American Intercontinental University, Hoffman Estates, IL

Associates of Business Administration

American Intercontinental University, Hoffman Estates, IL

EMPLOYMENT HISTORY

Futurity First Nov 2018 – April 2019

Life Insurance Sales – Servicing & Field Agent
Conducted life insurance policy reviews with clients
Negotiated benefits for clients and families for enrollment into various insurance programs such as
Final Expense, Cancer Coverage and Income Protection plans.
Met with clients in their homes to enroll them the benefits they qualified for after members
submitted requests online or manually

American Income Life August - November 2018

Life Insurance Sales – Benefits Representative

Negotiated benefits for clients and families for enrollment into various insurance programs such as
Final Expense, Cancer Coverage and Income Protection plans .
Met with clients in their homes to enroll them the benefits they qualified for after members
submitted requests online or manually

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Psychiatric Assistant 2016-2018
La Amistad – Maitland, FL

Prepares intake summaries, treatment plans, and case summaries and maintains ongoing
confidential records. Charts patient’s treatment and progress in accord with state and NCQA
regulations and in keeping with accepted community standards. Collaborates with physicians in
screening and evaluating patients for psychotropic medications, within the scope of practice.
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining
information in written or electronic/magnetic form
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative
working relationships with others, and maintaining them over time
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best
solution and solve problems

Financial Consultant, Account Manager, Coach, Trainer 2007-2016

JP Morgan Chase - Orlando, FL

Successfully managed personal and business portfolios that ranged from between $10,000 to $80,000.
Conducted group and individual call calibrations with advisors to help coach and identify performance
improvement opportunities.
Coached, developed and motivated team members to exceed all customer expectations and provide world class
customer experiences that promoted customer loyalty, brand recognition and generated revenue.
Analyzed daily performance activities, utilizing multiple reporting systems while providing on going
performance feedback.
Provided strategic account management best practices to employees teaching them how to achieve market
and client driven financial objectives.
•Assessed clients’ inquiries by being interviewing, asking probing question and providing
active listening.
•Provided coaching of appropriate courses of action after conducting in depth analysis of clients’ individual
circumstances.
•Created action plans that includes step-by-step instructions for resolving common and unique client issues
•Facilitated employee training workshops.

Assistant Store Manager, Human Resources Manager 2005-2007

Wal-Mart Super Center - Apopka, FL

•Successfully managed 11 out of 20 departments within a super store

Accurately budgeted, forecasted and assessed economic trends based on history and demographic
information
• Hosted and conducted motivational meetings daily to encourage team engagement
• Recruited, interviewed, hired, trained and provided coaching for over 100 employees for numerous
departments
• Demonstrated effective problem solving and analytical skills

Unit Concierge of Medical Surgery Unit 2003-2005

Assistant Supervisor Environmental Services
Orlando Regional Medical Center - Orlando, FL

Delivering world-class customer service by providing positive interactions with patients and their families.
Fulfilling guest inquiries by utilizing in-depth knowledge of the hospital and its services
Identifying patient concerns, anticipating their needs and expectations, by asking
them exploratory questions, investigating issues, and neutralizing complaints.
Resolving sensitive guest situations on an individual basis through phone calls, letters,
or personal interactions.
Other duties as assigned such as keeping our kitchen stocked, preparing
and serving refreshments to patients, guests and team members, coordinating with
 the dietary team to fulfill patient nutritional needs, and served as an ambassador
of goodwill for our unit and hospital overall.
• Set and maintained highest patient care standards by providing mentoring and encouragement for various
team members to uphold quality assurance in cleanliness, hygiene and sanitation
• Implemented performance improving initiatives and incentives to ensure service excellence
• Facilitated interdepartmental communication in order to assess patient needs and recommended
appropriate patient care
• Conducted timely follow-up through patient and family interviews to assess satisfaction and preferred care
requirements

Behavior Management Tech 2001-2003

The Grove Counseling Center Inc. GOALS Program – Sanford, FL

Provided client centered care by facilitating, participating and monitoring the treatment activities of at-risk
adolescents with substance and psychiatric disorders.
Prepared and coordinated all required documentation and reports in an accurate, thorough, and timely
manner.
Monitored, documented and reported youth’s behavioral progress.
Assisted with and participated in adolescent recreational activities.
Dispensed medications consistent with medication administration guidelines.
Provided physical and non-physical crisis interventions.

Assistant Director Guidance and Arts department 1995-2003

The Boys and Girls Clubs of New York - Queens, NY

• Administered individual and group therapy sessions, conflict mediation, and character building workshops
• Managed departmental budget and projected monthly profits and losses
• Developed and implemented age and demographic appropriate programs
• Supervised and educated on leadership, arts, and educational programs for various youth groups