Ambrin.

M Contact: (+91) 9066806020

Bangalore Email: amreentsn2011@gmail.com

PROFESSIONAL OBJECTIVE
To actively contribute to the development and growth of the organization where my analytical,
technical skills and practical experience could be utilized to the fullest extent and in the process, gaining more
knowledge and experience to achieve my career objective of being in a responsible position and taking
challenging job.

Professional Summary :

 Around 4.5 years of total experience.

 Around 3.00 years of Relevant experience in SAP RBP/100, Easyprocure tool, Service snow , Citrix & WM
module with Production support & 3I Implementation.
 1.5 years of work experience as CSE
 Involved in Client’s interactions with new Project
 Excellent capability to explore, learn and understand newer business domains and technology.
 Good understanding of business process in VMC,VMN,VMU,and VMB
 Good Analytical, Logical and Communication skills

Professional Experience :1

 Company Name : Aegis Private Ltd

 Designation : Customer Support Executive
 Duration : July 2013 to January 2015
 Project type : Business Process outsourcing

Key Responsibilities:

 Handling Inbound and outbound customer queries.

 Handling Customer inquiries both over the phone and by the email
 Cross trained in Audit team and Escalation Team.
 Answer calls and Respond to emails
 Provide Customers with product and service information
 Identify and Escalate priority issues to supervisors
 Management and resolve customer complaints
 Route calls to appropriate resources
 Resolving Customer Complaints using applicable software
 Sell Products and place customer orders in the computer system
 Document all call information according to standard operating procedures
 Complete call logs and reports
 Monitoring new joiner
 Handling Networking
Professional Experience :2

 Company Name : Siemens Technology and Services Private Limited

 Designation : Junior Specialist
 Duration : April 2015 to May 2017
 Project type : Procurement ( SAP invoice Processing )

Responsibilities:
 Handling incoming invoices from AP, Invoice entry, GR entry, Credit note, Purchase order
 Resolving invoice discrepancy Errors
 Handling Currency changes issues invoices direct and indirect procurement
 Supporting Requestor in GR booking with Ware house
 Following Escalation Matrix
 Handling Weekly and Monthly calls with customer
 Production Support to the client and Enhancements activity.
 Automation of process related to Transfer order, transfer requirement, warehouse monitoring activities, Senior
buyers, Supply Manager
 Taking ownership of productivity tracker,and sending pending status reports to the customer
 Handling Invoices related to Quantity, Clarify GR,Enter account,Price and Fill out high risk
 Taking initiative for maintaining Dashboard, Reports, Process data template,lean board, New update
 Crossed trained in RCA
 Handling of Price Senior Buyer Description Invoice.
 Providing weekly updates and SOP ( Standard Operating procedures)

Professional Experience :3

 Company Name : Capgemini Technology and Services

 Designation : Senior Associate
 Project type : Procurement ( EP admin)

Responsibilities:

 Worked as Easy procure tool admin for indirect procurement for rectifying errors and providing access for EP tool
for new users
 Following Escalation matrix and SOP
 Supporting requestor through Email, call and Skype
 Handing technical and Non-technical issue related to tool of EP tool
 Understand client requirements, provide solutions, on the tool
 Handling weekly calls from the customer and also part of P2P training every week
 Uploading Asset number,Cost center number, Order number,Vendor number in EP,SAP as per the company codes
 Preparing AVL ( Approved Vendor list ) Report for EAME region and APAC
 Preparing User report, Shopping cart report,GR report in EP tool.
 Resolving PO errors, GR errors, shopping errors.
 Maintaining Access tracker, Mapping tracker
 Handling AVL mapping, GL mapping request as per the vendor number,GL number, plant code,material code,and
company code details
  Handling PO closures, Creating Manual tickets
 Handling Service snow tool request FT,FR, Incident and catalog tickets,
 Handling GMB request, MDM request, Service desk request, Direct procurement, AP team
 Providing PO copies PDF , re-open po request
 Crossed trained in PO transmission
 Crossed trained in VMC,VMN,VMB, and VMU

EDUCATIONAL CREDENTIALS

UNIVERSITY/BOARD COURSE INSTITUTE

Bangalore University B.Com GFGC college
Pre-University 12th V.V institute
Intermediate 10th T.M.E.S

Technical Skills :
 Excellent in MS office 2010(MS word, MS excel, MS power point).
 SAP – RBP/100 and AP0
 Service snow tool
 Easy procure tool
 Citrix

Quality Analyst :
 Good Communication Skills
 Ability to work in a team
 Hard working

Personal Information :
 Gender : Female
 Marital Status : Single
 Address : Magadi Road , Bangalore-560023

Place : Bangalore Ambrin.M

Date :