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Operations Management Concepts and Strategy (Operations Management I

Volume 1)

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SAGE LIBRARY IN BUSINESS & MANAGEMENT

Operations Management I

VOLUME 1
Operations Management Concepts and Strategy

Edited by
David Bennett

@SAGE Publications
London Thousand Oaks New Delhi
Introduction and editorial arrangement O David Bennett 2006

First published 2006

Apart from any fair dealing for the purposes of research or private
study, or criticism or review, as permitted under the Copyright,
Designs and Patents Act, 1988, this publication may be reproduced,
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SAGE Publications Ltd

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British Library Cataloguing in Publication data

A catalogue record for this hook is available from the British Library

ISBN - 10 1-4129-1890-1 ISBN - 13 978-1-4129-1890-9 (set of three volumes)'

Library of Congress Control Number: 2005938063

Typeset by The Document Factory, Mumbai

Printed on paper from sustainable resources
Printed and hound in Great Britain by TJ International Ltd, Padstow, Cornwall
Contents
Appendix of Sources
Editor's Introduction

VOLUME 1
OPERATIONS MANAGEMENT CONCEPTS AND STRATEGY

Nature of Operations

1. On Theory in Operations Management Roger W. Schmenner

and Morgan L. Swink

Operations Management Research

2. Building Operations Management Theory through Case and

Field Research Jack Meredith

Operations Strategy

3. Competing through Manufacturing and the New Manufacturing

Paradigm: Is Manufacturing Strategy PassC? Kim B. Clark
4. Manufacturing Strategy: At the Intersection of Two Paradigm Shifts
Robert H. Hayes and Ga7y P. Pisano

Operations Logistics Structures

5. Emerging Logstics Strategies: Blueprints for the Next Century

BernardJ. La Londe and James M. Masters

Investment Decisions

6. Exploring the Linkage between Investment in Manufacturing and

Environmental Technologies Robert D. Klass.cn

Resource-based View

7. Resource-based Competition and the New Operations Strategy

St6phane Gagnon

Service Operations

8. Service Operations Management: Return to Roots Robert Johnston

vi contents

Performance Measurement

9. The Balanced Scorecard -Measures that Drive Performance

Robert S. KapIan and David P. Norton 149

Productivity

10. Manufacturing in the 1990s - Productivity, Flexibility and

Innovation P.T. Bolwijn and T. Kumpe 160

Time-based Competition

11. Time Pacing: Competing in Markets that Won't Stand Still

Kathleen M . Eisenbardt and Sbona L. Brown 181

Mass Customization

12. Mass Customization: Implementing the Emerging Paradigm for

Competitive Advantage Suresb Kotba 195

Critical Issues in Operations

13. The Evolution of Production Models: Is a New Paradigm

Emerging? Emilio Bartezzaghi 222

Order Qualifiers and Winners

14. Aligning Marketing and Manufacturing Strategies with

the Market William L. Berry, Terry3. Hill and 3ay E. Klompmaker 242

Focused Factories

15. The Focused Factory Wickbam Skinner 261

16. Focused Factories? Physician-owned Specialty
Facilities Lawrence P. Casallno, Kelly 3. Deven and Linda R. Brmster 272

Strategic Trade-offs

17. Performance Trade-offs in Manufacturing Plants

3obn Mapes, Colin New and Marek Szwqaewski

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