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  • Flow Process of Complaint Handling

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    Aris Suparmanto
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    The document outlines the process for handling customer complaints at an IPNET Support Center. A customer calls an engineer about an IT problem, who then creates an open ticket. The ticket is assigned to a lead engineer who validates it and either approves it or sends it back for corrections. If approved, an engineer is assigned to check and solve the problem. Once solved, the engineer confirms with the customer and closes the ticket if the problem is resolved.

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    The document outlines the process for handling customer complaints at an IPNET Support Center. A customer calls an engineer about an IT problem, who then creates an open ticket. The ticket is assigned to a lead engineer who validates it and either approves it or sends it back for corrections. If approved, an engineer is assigned to check and solve the problem. Once solved, the engineer confirms with the customer and closes the ticket if the problem is resolved.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    831 views1 page

    Flow Process of Complaint Handling

    Uploaded by

    Aris Suparmanto
    The document outlines the process for handling customer complaints at an IPNET Support Center. A customer calls an engineer about an IT problem, who then creates an open ticket. The ticket is assigned to a lead engineer who validates it and either approves it or sends it back for corrections. If approved, an engineer is assigned to check and solve the problem. Once solved, the engineer confirms with the customer and closes the ticket if the problem is resolved.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    of 1

    FLOW PROCESS OF CUSTOMER COMPLAINT HANDLING

    IPNET SUPPORT CENTER

    CUSTOMER ENGINEER STANDBY LEAD ENGINEER ENGINEER


    IT Problems

    Call Create Open Open


    Engineer Ticket Ticket
    Standby

    Validate
    Conti ticket
    Finish
    nue?

    No Yes
    Correct Approv
    ed ? Open
    The ticket
    Ticket

    Check and
    solve the
    problems

    Solved
    Ticket

    Checking Confirm to
    problem customer

    No
    Problem
    solved ?

    Yes

    Finish

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