QUESTIONNAIRE FOR CUSTOMER RELATIONSHIP MANAGEMENT IN

RETAIL SECTOR (BIG BAZAAR)

Names of Responses 40 RESPONSES(SUMMARY)

Lovepreet Singh
Jagjit Singh
Harpreet Singh
Aman Verma
Jatinder singh
Nikhil Mehta
Gurnam singh
Harsimran singh
Shubham sharma
Rajesh
Gurjeet singh
Sikandar ali
Sarvjeet singh
Satinder singh
Simran puri
Navneet kaur
Ravi kant
Jagjeet singh
Harish kalsi
Manish sharma
Nitin manchanda
Suresh kumar
Chaman Kashyap
Chaman Kashyap
Manisha verma
Sakshi chahal
Onkar singh
Manpreet kaur
Deepak sharma
Saleem khan
Gurnoor
Priyanka
Urmila
Deeksha
Harjot
Navneet
Tanvir
Sapna
Mankirat singh
Rajjo Khan
QUESTION: 1

Responses Count Percentage

YES 27 67.5%
NO 7 17.5%
Can’t Say 6 15%
TOTAL 40

Result:

From the above table it is clear that customers are satisfied with the
services of Big Bazaar because out of 40 customers 27 has given the
positive answer in favor of Big Bazaar.
QUESTION: 2

Responses Count Percentage

Helping 25 62.5%
Not Helping 9 22.5%
Rude 6 15%
TOTAL 40

Result:

From the above table it is clear that customer are satisfied with the

attitude of the shopper’s .Out of 40 customer all 25 customer are satisfied.

QUESTION: 3

Responses Count Percentage

5 10 25%
4 19 47.5%
3 10 25%
2 1 2.5%
1 0 -
TOTAL 40

Result:

Out of 40 customer,10customer have given the 5 marks to shopper .

Assistant behavior while 19 has given 4 marks , 10 has given 3 marks

and 1 has given 2 marks.

QUESTION:4

Responses Count Percentage

YES 24 60%
NO 14 35%
Can’t Say 2 5%
TOTAL 40

Result:

Out of 40 customers ,24 have told that they like the layout of Big Bazaar

while 14 told that they do not like very much.

QUESTION:5

Responses Count Percentage

CREDIT FACILITY 9 22.5%
TRANSPORTATION FACILITY 10 25%
DELIVERY SERVICES 21 52.5%
TOTAL 40

Result:

Out of 40 Customer, 21 customers like delivery services of Big Bazaar while

9 customers like the credit facility & 10 customers like transportation
facilities. So it is clear that customer wants delivery services most.
QUESTION:6

Responses Count Percentage

ALWAYS 23 57.5%
SOMETIMES 12 30%
NEVER 05 12.5%
TOTAL 40

Result:

Out of 40 Customers ,23 customers said that Big Bazaar always provide
better services &it exceed their expectation.
QUESTION:7

Responses Count Percentage

YES 29 72.5%
NO 11 27.5%
CAN’T SAY - -
TOTAL 40

Result:

Out of 40 customer,29 customers have told that Big Bazaar following the
ethical marketing practices.
QUESTION:8

Responses Count Percentage

YES 26 65%
NO 14 35%
TOTAL 40

Result:

Customer said that when they think about Big Bazaar they think about
price. out of 40 customer 26 customer have told this while 14 customer
said that they think about quality.
QUESTION:9

Responses Count Percentage

EXCELLENT 11 28.2%
GOOD 23 59%
SO-SO 05 12.8%
BAD 00 -
WROST 00 -
TOTAL 40

Result:

Out of 40 customers, 11 customers said that Food Bazaar theme is excellent

while 23 customers said that it is good &3 customers said that it is ok.