Service Bulletin

Service Bulletin Number* Issue Date 2004/07/12

CRT04-010 Requested by(R&D) Keisuke Shibuya
Approved by(QE) Shinichi Miyahara
Subject*
Countermeasure for Raster noise

Affected Model(s)
Destination Model Name Rev. Number
Serial Number Range
Range
North America FE2111SB(A) ALL UNITS
FE2111SB-BK(A) ALL UNITS
FE2141SB-BK(A) ALL UNITS
DP2070SB-BK(A) ALL UNITS
Europe FE2111SB(B) ALL UNITS
DPLUS230SB(B) ALL UNITS
DPLUS230SB-BK(B) ALL UNITS
DP2070SB(B) ALL UNITS
DP2070SB-NL ALL UNITS
China FE2111SB(C) ALL UNITS
DPLUS230SB(C) ALL UNITS
Australia FE2141SB-BK(R) ALL UNITS
DP2070SB-BK(R) ALL UNITS

Symptom
1) Screen noise (jitter) appears.
2) This symptom appears very rare and irregular.
3) This symptom does not improve by changing IC601.

Applied to
Applied Date ( check one) Applied units ( check ) Applied Condition ( check one)
When ECN is issued Brand New Unit in stock All units within range
When the part is available. Refurbished Unit in stock Only this Symptom
From a Date of ( ) Returned Unit. Complain this symptom.
Other ( ) Other ( ) Other ( )

How to Identify after Service Bulletin Implementation

Update the Rev. Number Input ( ) Dot
Other ( No need )

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Part(s) Information:

No need

Disposition of Removed Parts:

Scrap Return to Vendor
Other ( No need )
*Notes (Shipping Address)

Description:

1.Service policy
This countermeasure should be applied to returned units
by the symptom of raster noise (jitter)
from the customers.

2.Cause & Countermeasure

A solder crack occurs at the heatsink of Q550.
>>Please refer to the attached photo about a solder crack.

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3.Service method
Add the solder to the solder screws of the heatsink of Q550.
(3 points. Please refer to the attached photo.)

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