CUSTOMER LOYALTY JADI

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .776

Approx. Chi-Square 159.429

Bartlett's Test of Sphericity df 10

Sig. .000

Anti-image Matrices

Y1.1 Y1.2 Y1.3 Y1.4 Y1.5

Y1.1 .686 -.070 -.129 -.156 .041

Y1.2 -.070 .556 -.195 -.003 -.146

Anti-image Covariance Y1.3 -.129 -.195 .609 -.062 -.027

Y1.4 -.156 -.003 -.062 .374 -.233

Y1.5 .041 -.146 -.027 -.233 .382
Y1.1 .829a -.113 -.200 -.309 .080

Y1.2 -.113 .823a -.336 -.007 -.318

Anti-image Correlation Y1.3 -.200 -.336 .847a -.130 -.056

Y1.4 -.309 -.007 -.130 .727a -.617

Y1.5 .080 -.318 -.056 -.617 .720a

a. Measures of Sampling Adequacy(MSA)

Communalities

Initial Extraction

Y1.1 1.000 .458

Y1.2 1.000 .608
Y1.3 1.000 .565
Y1.4 1.000 .719
Y1.5 1.000 .692

Extraction Method: Principal

Component Analysis.

Dari hasil diatas dapat diatas dapat dijelaskan bahwa data yang didapatkan data tersebut VALID
dengan Kaiser-Meyer-Olkin (KMO) Measure of Sampling Adequacy sebesar 0,776.
CUSTOMER SATISFACTION JADI

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .778

Approx. Chi-Square 135.392

Bartlett's Test of Sphericity df 10

Sig. .000

Anti-image Matrices

Y1.1 Y1.2 Y1.3 Y1.4 Y1.5

Y1.1 .753 -.113 -.136 -.031 .014

Y1.2 -.113 .555 -.207 -.011 -.109

Anti-image Covariance Y1.3 -.136 -.207 .440 -.186 -.003

Y1.4 -.031 -.011 -.186 .485 -.242

Y1.5 .014 -.109 -.003 -.242 .622

Y1.1 .863a -.175 -.236 -.052 .020

Y1.2 -.175 .802a -.418 -.021 -.186

Anti-image Correlation Y1.3 -.236 -.418 .752a -.402 -.006

Y1.4 -.052 -.021 -.402 .749a -.441

Y1.5 .020 -.186 -.006 -.441 .772a

a. Measures of Sampling Adequacy(MSA)

Communalities

Initial Extraction

Y1.1 1.000 .387

Y1.2 1.000 .618
Y1.3 1.000 .720
Y1.4 1.000 .657
Y1.5 1.000 .500

Extraction Method: Principal

Component Analysis.

Dari hasil diatas dapat diatas dapat dijelaskan bahwa data yang didapatkan data tersebut VALID
dengan Kaiser-Meyer-Olkin (KMO) Measure of Sampling Adequacy sebesar 0,778
SERVICE QUALITY JADI

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .687

Approx. Chi-Square 93.865

Bartlett's Test of Sphericity df 10

Sig. .000

Anti-image Matrices

X1.1 X1.2 X1.3 X1.4 X1.5

X1.1 .731 -.313 .047 -.080 .080

X1.2 -.313 .634 -.132 -.126 .010

Anti-image Covariance X1.3 .047 -.132 .632 -.156 -.222

X1.4 -.080 -.126 -.156 .608 -.215

X1.5 .080 .010 -.222 -.215 .648

X1.1 .560a -.461 .069 -.119 .116

X1.2 -.461 .656a -.209 -.203 .015

Anti-image Correlation X1.3 .069 -.209 .732a -.252 -.347

X1.4 -.119 -.203 -.252 .750a -.342

X1.5 .116 .015 -.347 -.342 .684a

a. Measures of Sampling Adequacy(MSA)

Communalities

Initial Extraction

X1.1 1.000 .802

X1.2 1.000 .734
X1.3 1.000 .674
X1.4 1.000 .665
X1.5 1.000 .729

Extraction Method: Principal

Component Analysis.

Dari hasil diatas dapat diatas dapat dijelaskan bahwa data yang didapatkan data tersebut VALID
dengan Kaiser-Meyer-Olkin (KMO) Measure of Sampling Adequacy sebesar 0,687
SWITCHING COST JADI

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .739

Approx. Chi-Square 140.080

Bartlett's Test of Sphericity df 10

Sig. .000

Anti-image Matrices

Y2.1 Y2.2 Y2.3 Y2.4 Y2.5

Y2.1 .834 -.146 .156 -.156 -.073

Y2.2 -.146 .532 -.212 -.040 -.020

Anti-image Covariance Y2.3 .156 -.212 .379 -.184 -.109

Y2.4 -.156 -.040 -.184 .444 -.146

Y2.5 -.073 -.020 -.109 -.146 .622

Y2.1 .490a -.219 .277 -.257 -.101

Y2.2 -.219 .774a -.471 -.083 -.035

Anti-image Correlation Y2.3 .277 -.471 .681a -.449 -.225

Y2.4 -.257 -.083 -.449 .766a -.278

Y2.5 -.101 -.035 -.225 -.278 .858a

a. Measures of Sampling Adequacy(MSA)

Communalities

Initial Extraction

Y2.1 1.000 .135

Y2.2 1.000 .628
Y2.3 1.000 .724
Y2.4 1.000 .733
Y2.5 1.000 .575

Extraction Method: Principal

Component Analysis.

Dari hasil diatas dapat diatas dapat dijelaskan bahwa data yang didapatkan data tersebut VALID
dengan Kaiser-Meyer-Olkin (KMO) Measure of Sampling Adequacy sebesar 0,739