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Comptroller Stringer Audit Finds NYCHA Wasted Millions On Roof Repairs and Mishandled Roof Maintenance, Putting Residents' Health at Risk
Comptroller Stringer Audit Finds NYCHA Wasted Millions On Roof Repairs and Mishandled Roof Maintenance, Putting Residents' Health at Risk
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VITO MUSTACIUOLO
GENERAL MANAGER
Thi s leuc r is in response to your July 2m1lcller which 1m)\'idcd the dra rt Audit Report on the New York
City I lous ing /\ uthorit:"s Pre\'l..'ntati\ e tvlaintcnancc and Repair on the Roors Under Warran ty -
H SE I 8-059A.
NYC ! It\ is co lllmitted Lo prm·iding sak. ckan. and c1m11ected communities for c\·er: one " ·ho li, es in
public housi ng.
\\ "hilc NYC l Ii \ agrees with most ol"t he audi t rccomlllendat ions. it s hould be noted that rI
en harn.:e111cnts. 11C\\ project management system and electronic docurm:nt storage wen.: initiati,·es that
were already underway. and NYC I 11\ manage ment was a\\·are orsome gaps in on:rsight.
We have inc luded the l\YC I l. response on the follo\\'ing pages. "hich 1mwides our responses to each
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rec<'mmendat ion.
Proper!~ i'v lanagemenl staff \\'i ll inspect and clear rnor drains on a 1110111hly basis anti after alt rainlsm1\\
falls or 1110re than 1 inch or precipi1a1ion. Staff\\ ill \\Ork to sc hedule Pre\ entati,·e lvlaintenam:e \\'01'~
orders. Stn ff''
iII complete Correcti ,.e f'vlai n1enance ,,·ork orders 10 repair rools i11 a 1i mcly manner ( 12
months).
A udi t lkcommcndati on No . 3
lnn:s1iga11: prolonged ponding cond itions obsen'l.:d by the audiwrs on 1-t building roo rs to dc:tcnnine
\\'hether the roof in:-;ulation has hc.:en compr~:s sc.:d from 1he \\eight of the.: membrane and standing \\atc.:r.
\\'hethcr the roor insulation has become saturated from kaks and hns degraded. \\ hcthcr roor drains ar\.'
clogged. and \\'hcther there arc.: inadequate fh)\\s to rooi"clrains. NYC ! I/\ should cnnsidc.:r usi ng
ach·anccd mnisture-assc.:ssmcnl techn iques such as thermal scanning 10 dctcnn i1 ll' the extc.: 111or111ois1ure
accu111 utal ion.
f\YC ll A R es p onse:
I I" the prnlo nged ponding tkscrihed in ~} did ll\ll du tl<tmagl' Ill the rnoi"s. then thl.'rc \\il l he no need Ill
tak1.· an: <tt:t inn lo co1-recl inadequatl.' llo'' 111 the 1\101· drain u11kss it is a chiggc.:d rmir drain .
:\\"Cl IA Rc:-ponsc:
:\ YCI I.\ ·s Jlrnpcn~ \la11ag1.·m1.·11t -;1aff '' ill c1111dt11.·t scmi-;11111ual i1i-.111.T ti1111s 11 1 nior 1.·t1nditio11:- b:
qua lilid ind i' idttab ( 12 n111n1ils).
ADDENDUM
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NYCH A R espon se :
NYC H/\ ·s Constni1.: tion. Sarety and Qua lity Department (CSQ) or Capi tal Proje1.:ts Division (C PD) has
inspcc tcd nine (9) ne\\'ly insta llcd roo ls : TildL:n Houses (!31<lgs. :15 thru 11 8) on .lunc 24. 2019 and
Campos Plaza II (Bui lding #3) on .lune 27. 20 19. and found no issues or ponding. CSQ wil l continue to
randomly inspect completed roof installations as the: become a\·ailahk.
( ·pl) r1.·\ iL'\\cd the l·i\L'- Year Plan and dctL'rmincd that thc pla111h.·d r11111' r1.·placcnh.'l1t prnjcch du nnt
h:l\c 1.'\is ti11g. \\arr:intic-...
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ADDENDUM
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NY CI IA Res pon se :
NY CI IA ·s Capital Projects Di,·ision and Oth:rations Di' ision "ill collabnrnte '' ith stakeholders to
update the Standard Procedure.
In addition . lhl' (i uarnnty and \\ ' arra nt~ sys ll'lll 111anag1.·d by CPD is being linked'' ith t\·la:'\imu to
prn,·id...: acc1.·ss (11· inrormati on l\l the dc,·elt1pn1en1 prnject 111anagcrs.
NYC I IA S Operations () i,·ision \\'ill Cl>lH.IUt:l a rull business proc\.!SS n:,·ie\\ and impl('lllClll changes from
that re,·ie\\'.
NYCI IA Response:
CPI)\\ il l begin lo require roof 1rn11Htl(11:1urer's n.:presc..:n lativc(s) to allc..:nd projet:l closl.!out rnect ings 10
discuss admi ni ste ring and enforcing the roof \\arranties "ith Propl.!rty i'vlanagerncn t in September 20 19.
This requirement "ill be1:01rn: part ol'the closeout thc..:ck list in d3uil<kr 1.
>! YC 11 :\ · s Ope mt ions I)i\'ision "i II pn)\'idc De\ elnpment Superi 111e11de111s \\it h the appropriate training.
,·/Jutl.la ,, u ,/1111 l-ht1''"' 111·111•'< t t111tll1t~•'lll<'IJ/ ",//11111'<' 11,,.,J /11 1111111<11!,<' 11111/ /n11 /.. tit<' I'' r/11r11i.llll <' u/ ,, 11r11gr11111 ,,,. !""''"' t
111wt/ult11 < /'/ J />1'11, 11r,·1l thn '' ''"111 /111//tlllll.\!.<' t/\ 1111rt/11/111 /r11111 tit<' il/l fl<tlt1111 11! tit<' /ll't1/l'<'l lltro11,'.:,h ti' ,·/1>\l'flilf /l\tnl!, a
't'l'I•'' 11/ 1111r/..;!"11' ( '/'/ J 111i/i::<'' '•'''<'1\tl 11111,/11!"' ti/////'/'"'"''"' /11 111,111Ut:.<'' ;,, 1•11r!/11ltn (t'\'<1111/•lt', "''· ,,·h,.. ltde. /.11<~1!,<'I
' • •11111/t/111' JI/ \ lt1111-.:• ,,.J..,· RI 1 ·'"'l.l!.11 I <'\'It'll I fh<' ,, '"'/// II t'I// /11. Iii I /,11, It _'11 /•J ,1111/ /\ '/ll'l<'Jlflt Ill tit.· ''""''""" 1•ft.,,,
ADDENDUM
Page 6 of 8
N\'C HA Response:
i'\YC J-1,\' s Operations Di\'ision \\il l build these recommendations into the re,·ised standard procedure.
The cktnil s or\\'Ork i11 l(1rmatio11 <.:all he stor1.:d in 1\-laximo.
111 addi tion. NYC I11\· s (';1pital Projects l)i,·ision \\'ill maintain w;1rrn11t i1.:s i11 cl3 uilde r and pro\·ide copi es
to Dl'\'clopn11.:n1 sta ir al thc project's <.:lnseout meet ing. Thi.' Jk,·ell1p1111.:nt staff\\ ill alsu Jia,·e direct
access to \\'arrnn tics 1lmn1td1 :Vlaximo.
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ADDENDUM
Page 7 of 8
NYC HA R es ponse :
NYC 111\ has a new s~ stem and '' i11 cnsun.: that al I warranty information is maintai ncd and reconkd
a<.:c urntc ly. co mplctcl y. and promptly. In addit ion. CPD is uploading copies o f' the \\'arrantics into
cnuilclcr.
1\ s prc,· i o u sl ~ statl.!d in 1 YC I I;\ Rl.!sponsc Lo /\ud it Rcrnmmcndation No. I. i\·laxi mo will automatically
gcncralc roof'lop inspccti ons (both monthl y and se mi-annual) fo r all roofs unlh.: r ,,·arranty. For a n~
dcliciencics round. l'vlax imo \\'ill gl.!ncrall.! thl.! apprnpriall.! corrcctivl.! maintenance wo rk order.
.Y YC I IA Res ponse:
\JYCI I:\ agreL'" \\ith 1hc 1\'.commendminn ;rnd \\ill implement.
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ADDENDUM
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NYCHA Response:
NYC! lt\· s Capital Planning Department maintains conditi on rating as an indit:atiun of roorpcrfonnancc
as part or lhe Physical Needs Assessment 1\.'cords.
\\'e look rorward 10 our conlinucd collaboration \\'ilh all our stakeho lders to impro,·e euslomer se1Yice
and obtain thi.: fund ing req uired.
Ir you ha,·c an: questi ons. please contact 11~ at: inth .leners. ;\cling ,1\udit Director. nl 2 12-306-8 055.
Sincerch'. ~ n
Vi wM~
Cicnern I :vi a11ag1:r