Professional Documents
Culture Documents
BRPL Citizen
BRPL Citizen
Toll Free 24 x 7 Helpline No. 1800 11 4424 • www.bijlidost.org. standard to Right • not to go near any electrical installations during
(Cell for Consumer Education & Advocacy Society) 5
Don't approach any wet wire & be extra careful
staff and users of BRPL as a joint initiative of BRPL & CCEA Society quality service to Right •
This charter has been jointly prepared by the officials, 5
Don't provide for a fuse on a neutral circuit.
information to Right •
without a matching plug pin
Nehru Place, New Delhi-110019 education to Right • 5
Don't insert wires directly into the plug socket,
BSES Bhawan, Behind Nehru Place Bus Terminal, be heard to Right • phone during an electric storm
BSES Rajdhani Power Limited, Customer Care, redressel to Right • 5
Don't use electrical appliance or talk on the
Mailing Address:
Choice to Right • hanging wet clothes
safety to Right • 5
Don't use metallic wires, near electric cables, for
Corruption
theft/ immediately
are 5Don't use broken electrical fittings replace them
Bills Power Cell
Report
rights and they with their 5
Don't touch switches / plugs with wet hands
Duplicate Consumer
7 6 Key/Govt. customers around substations
5 empowering the 5
Never climb utility poles or play near fencing
believes in strongly board is placed
5
Don't go near any place where 'Danger'/ Caution
BRPL
9 0
8
Don'ts
7
6
1 5 and fill up a simple form cables and do not touch broken wires
4 3 2
website www.bsesdelhi.com 3
Keep away from overhead electricity lines and
BSES interactive 24 x 7 damp & hot surfaces and from flammable goods
3
Electrical appliances should be kept away from
A joint venture with Govt. of NCT, Delhi Door Step Service “DSS” option or simply visit the
Supply Service 011-39999707 and select the 3-pin plugs
Power Door Step 3
For all electrical appliances use properly earthed
www.bsesdelhi.com Shock Meter
1 4 Easy, just call BRPL IVRS based Call Centre mandated for > 5 kw.
SoS Fire/ Bill or
BSES Rajdhani Power Limited Breaker (ELCB) to prevent electrical shocks
2 3
appliances and install an Earth Leakage Circuit
Electricity problems?
3
Provide effective Earthing for all electrical
and press guishers. Do not use water
3999 9707 responsible citizenship and profitable growth. sand, carbon dioxide or dry powder extin-
of operational and financial excellence, off the power supply and extinguish it using
performance and governance, through the pursuit 3
In case of an electrical fire, immediately switch
dial
BRPL Consumers
• To set new benchmarks in: standards of corporate switching off the power supply
for For all your electricity related problems 3
Carry out all electricity related work, only after
creating superior value for all the stake holders.
international standards of customer care-thereby
A joint venture with Govt. of NCT, Delhi services to all customers at competitive cost, with
• To deliver reliable and quality products and
9 0
8
BRPL
Don'ts
7
6
1 5 and fill up a simple form cables and do not touch broken wires
4 3 2
website www.bsesdelhi.com 3
Keep away from overhead electricity lines and
BSES interactive 24 x 7 damp & hot surfaces and from flammable goods
3
Electrical appliances should be kept away from
A joint venture with Govt. of NCT, Delhi Door Step Service “DSS” option or simply visit the
Supply Service 011-39999707 and select the 3-pin plugs
Power Door Step 3
For all electrical appliances use properly earthed
www.bsesdelhi.com Shock Meter Easy, just call BRPL IVRS based Call Centre
1 4 mandated for > 5 kw.
SoS Fire/ Bill or
BSES Rajdhani Power Limited
2 3 Electricity problems? Breaker (ELCB) to prevent electrical shocks
appliances and install an Earth Leakage Circuit
3
Provide effective Earthing for all electrical
and press guishers. Do not use water
Do's
• To deliver reliable and quality products and
www.bsesdelhi.com
trusted integrated utility companies in the world.
BSES Rajdhani Power Limited • To be amongst the most admired and most
OCTOBER, 2010
Vision HEALTH and SAFETY...
AND GREETINGS TO THE CITIZENS OF DELHI
WARM WELCOME TO THE TOURISTS Our We are concerned about your
9 0
8
BRPL
Don'ts
7
6
1 5 and fill up a simple form cables and do not touch broken wires
4 3 2
website www.bsesdelhi.com 3
Keep away from overhead electricity lines and
BSES interactive 24 x 7 damp & hot surfaces and from flammable goods
3
Electrical appliances should be kept away from
A joint venture with Govt. of NCT, Delhi Door Step Service “DSS” option or simply visit the
Supply Service 011-39999707 and select the 3-pin plugs
Power Door Step 3
For all electrical appliances use properly earthed
www.bsesdelhi.com Shock Meter Easy, just call BRPL IVRS based Call Centre
1 4 mandated for > 5 kw.
SoS Fire/ Bill or
BSES Rajdhani Power Limited
2 3 Electricity problems? Breaker (ELCB) to prevent electrical shocks
appliances and install an Earth Leakage Circuit
3
Provide effective Earthing for all electrical
and press guishers. Do not use water
Do's
• To deliver reliable and quality products and
www.bsesdelhi.com
trusted integrated utility companies in the world.
BSES Rajdhani Power Limited • To be amongst the most admired and most
OCTOBER, 2010
Vision HEALTH and SAFETY...
AND GREETINGS TO THE CITIZENS OF DELHI
WARM WELCOME TO THE TOURISTS Our We are concerned about your
9 0
8
BRPL
Don'ts
7
6
1 5 and fill up a simple form cables and do not touch broken wires
4 3 2
website www.bsesdelhi.com 3
Keep away from overhead electricity lines and
BSES interactive 24 x 7 damp & hot surfaces and from flammable goods
3
Electrical appliances should be kept away from
A joint venture with Govt. of NCT, Delhi Door Step Service “DSS” option or simply visit the
Supply Service 011-39999707 and select the 3-pin plugs
Power Door Step 3
For all electrical appliances use properly earthed
www.bsesdelhi.com Shock Meter Easy, just call BRPL IVRS based Call Centre
1 4 mandated for > 5 kw.
SoS Fire/ Bill or
BSES Rajdhani Power Limited
2 3 Electricity problems? Breaker (ELCB) to prevent electrical shocks
appliances and install an Earth Leakage Circuit
3
Provide effective Earthing for all electrical
and press guishers. Do not use water
Do's
• To deliver reliable and quality products and
www.bsesdelhi.com
trusted integrated utility companies in the world.
BSES Rajdhani Power Limited • To be amongst the most admired and most
OCTOBER, 2010
Vision HEALTH and SAFETY...
AND GREETINGS TO THE CITIZENS OF DELHI
WARM WELCOME TO THE TOURISTS Our We are concerned about your
Impostors
No. Requests (Days) (Days)
Beware of 1 New Connection Demand Note after Application Received 7 7
2 Temp. Connection -Energization after payment 7 7
BRPL urges its consumers to guard against cards & look for the following to ascertain its
3 Load Reduction sanction (effect from next billing cycle) 10 10
unscrupulous elements - out to make a quick genuineness:
buck in a clandestine manner & tarnish the 4 Testing of Meter after payment 15 15
BSES logo, BSES hologram, Date of issue, validity,
company's image. Do not get intimidated by their 5 Replacement of Burnt Meter 3 3
photograph, signature of authorized signatory,
threats or false assurances. Do not give them any
Signature of employee, Employee Number, ID Card 6 Final Bill (Disconnection request) 5 5
money. Remember, all Enforcement fines,
Number, Name /Logo/Address of the Contractor,
penalties and other Commercial payments are to 7 Reconection after payment (Normal/Dormant) 2 2
Lamination. In case you have any doubt or notice
be made ONLY at designated BRPL offices.
anything suspicious, please immediately alert the 8 Bill Not Received 1 1
Customers are advised to ascertain & verify the
nearest BRPL office or call 011-399 99 707 and
identity of persons, claiming to be from BRPL, 9 Correction of Security Deposit 7 7
inform the local Police on # 100 or 1090.
who visits their premises. Please ask for their ID 10 Shifting of Meter/Amalgamation of Meter 15 15
6. In case a consumer has doubts regarding the accuracy laboratory. In case a consumer wants to know more
Consumer Education and Awareness on Modern Technology is our mission of their meter, they can have the same tested by paying about meters, he/she can visit the meter lab with a
1. According to the Central Electrical Authority (CEA), Machine etc). BRPL, from time-to-time, has been a nominal fee. They can also contact the Public prior appointment by calling 32544722.
Metering Guidelines 2006, all electricity meters conducting training programs for electricians. A detailed Grievance (PG) Cell, in case they want the same to be 11. Electricity theft is a crime against society. The loss
installed will necessarily have to be electronic. list of trained electricians is uploaded on the company tested by a 3rd party independent test agency. due to theft has to be shared by all consumers. In
2. The state-of-the-art electronic meters installed at your web site www.bsesdelhi.com. 7. BRPL regularly conducts meeting to educate consumers case you come across an incidence of power theft,
premises are Intelligent Digital meters and they check 4. Under Section 61 A of the Indian Electricity Rules, 1956, it about way to reduce energy consumption and in the inform your discom about the same. This can be
both phases and the neutral current. Any mismatch is is mandatory for all consumers, having an electricity load process their electricity bill. Consumers can contact our done by leaving an anonymous message by calling
indicated by glowing of the EL LED. This mismatch of 5 kW and above, to have an Earth Leakage Protective Customer Care Centers to know more about the same. our helpline 399 99707.
normally occurs due to inter-mixing of internal wiring Device (ELCB) installed at their premises. In case of an 8. A broken meter seal does not necessarily tantamount to 12. The requirement and availability of electricity varies
between two premises or due to Earth Leakage. In earth leakage, this small, but useful device reduces inci- a tampered meter. In case you find your meter seals are according to the time of the day and with seasons.
such a scenario, please have the internal wiring of dences of fire and shock. Consumers with lower electricity broken, please give an application for its resealing or At times, due to constraints in availability of
your house checked by a trained and a certified loads are also advised to have an ELCB installed. call us at 3999 9707. electricity, we are forced to undertake load-
electrician. 9. In case a consumer has tempered his meter; he/she shedding. BRPL is looking for volunteers who are
5. All BRPL consumers have a choice to buy their “own
can approach the division head and voluntarily declare ready to switch off non essential load during such
3. Consumers should get their internal house wiring choice meters”. For details, consumers can contact our
the tampering. Penalty in such cases will be much lower. constraints. If you want to be a volunteer, contact
checked periodically, especially whenever they buy single-digit helpline number 3999 9707 or log-on to
10. BRPL has a National Accreditation Board for Testing and the Demand Side Management (DSM) cell of BRPL
heavy load appliances (eg AC, Refrigerators, Washing www.bsesdelhi.com
Calibration Laboratories (NABL) approved meter testing at 3999 9473.
We are committed towards Some important guidelines on
Earth Leakage Protective Device
We always Honour our Regulator
Corporate Social and are accountable towards the customers
Earth leakage, may turn simple everyday appliances
Responsibility (CSR) into objects of dread - giving electric shocks and Though the Regulatory Authority, Delhi Electricity Regulatory Commission (DERC) has laid down the
and causing serious bodily injury, which sometimes can be stipulated timeframe within which the various services have to be rendered, BRPL have been
continuously striving to even better these. Here's a primer:
Energy Conservation fatal. These shocks and mishaps can be avoided by
installing an Earth Leakage Protective Device (ELCB). BRPL is constantly striving to make the timeline better.
This simple device detects even small “current to earth”
BRPL not only champions the cause of energy (earth leakage) in one's premises, automatically S. Commercial / Metering Complaints / DERC Timeline BRPL Timeline
conservation but lives it, practices it. These tripping and disconnecting the electricity supply to the No. Requests (Days) (Days)
include the popularization of CFLs, the Bijli Gyan premises/equipment, thus preventing serious mishaps.
Abhiyan with school children, Tree Plantation, 1 Name Change 2 Billing Cycles 15
Another useful benefit of installing an ELCB is that it
Environment march with school children, Nukkad also detects faulty and intermixing of internal wiring. 2 Billing Complaints 15 7
Nataks and the Earth Hour. BRPL always reaches
Under Section 61 A of the Indian Electricity Rules, 3 Final Bill (Vacating Premises) 23 3
out to its customers, telling them how efforts of
1956, it is mandatory for all consumers, having an
each one of them will not only go a long way in 4 Special Reading 7 3
electricity load of 5 kW and above, to have an ELCB
helping Delhi save electricity, save money for installed at their premises. Delhi Electricity Regulatory 5 Refund of Security Deposit 60 7
themselves and overall save the planet for the Commission (DERC) in a recent order has directed the
next generation. 6 Name Correction/Address Correction 60 15
Delhi discoms to ensure strict adherence to Section 61
Not only did we engage the media to propagate A of the Indian Electricity Rules, 1956 and make the 7 New Connection-Energisation after payment of 12 7
the benefits of adopting CFLs, but even signed up installation of an ELCB mandatory and a pre-requisite Demand Note (Electrified)
with a couple of CFL manufacturers to ensure for providing a new connection with immediate effect.
8 New Connection-Energisation after payment of 180 60
that consumers can buy the energy efficient CFLs Demand Note (Un-Electrified)
at an attractive price. The schemes saw over 600 Seek a copy of our detailed Citizen's 9 Load Enhancement - Energization after payment of 12 7
thousand CFLs being sold; reducing CO 2
emissions by around 200 thousand tonnes/year Charter to know more about us and our demand note
as well as reducing electricity consumption by various initiatives including our appeal to our 10 Replacement of Faulty Meter (stop, slow, fast, glass broken) 30 15
around 35 MW in BRPL designated area. valued customers on how to conserve energy. 11 Delay of Meter Energisation after Security Deposit 15 7
Impostors
No. Requests (Days) (Days)
Beware of 1 New Connection Demand Note after Application Received 7 7
2 Temp. Connection – Energization after payment 7 7
BRPL urges its consumers to guard against cards & look for the following to ascertain its
3 Load Reduction sanction (effect from next billing cycle) 10 10
unscrupulous elements - out to make a quick genuineness:
buck in a clandestine manner & tarnish the 4 Testing of Meter after payment 15 15
BSES logo, BSES hologram, Date of issue, validity,
company's image. Do not get intimidated by their 5 Replacement of Burnt Meter 3 3
photograph, signature of authorized signatory,
threats or false assurances. Do not give them any
Signature of employee, Employee Number, ID Card 6 Final Bill (Disconnection request) 5 5
money. Remember, all Enforcement fines,
Number, Name /Logo/Address of the Contractor,
penalties and other Commercial payments are to 7 Reconnection after payment (Normal/Dormant) 2 2
Lamination. In case you have any doubt or notice
be made ONLY at designated BRPL offices.
anything suspicious, please immediately alert the 8 Bill Not Received 1 1
Customers are advised to ascertain & verify the
nearest BRPL office or call 011-399 99 707 and
identity of persons, claiming to be from BRPL, 9 Correction of Security Deposit 7 7
inform the local Police on # 100 or 1090.
who visits their premises. Please ask for their ID 10 Shifting of Meter/Amalgamation of Meter 15 15
6. In case a consumer has doubts regarding the accuracy laboratory. In case a consumer wants to know more
Consumer Education and Awareness on Modern Technology is our mission of their meter, they can have the same tested by paying about meters, he/she can visit the meter lab with a
1. According to the Central Electrical Authority (CEA), Machine etc). BRPL, from time-to-time, has been a nominal fee. They can also contact the Public prior appointment by calling 32544722.
Metering Guidelines 2006, all electricity meters conducting training programs for electricians. A detailed Grievance (PG) Cell, in case they want the same to be 11. Electricity theft is a crime against society. The loss
installed will necessarily have to be electronic. list of trained electricians is uploaded on the company tested by a 3rd party independent test agency. due to theft has to be shared by all consumers. In
2. The state-of-the-art electronic meters installed at your web site www.bsesdelhi.com. 7. BRPL regularly conducts meeting to educate consumers case you come across an incidence of power theft,
premises are Intelligent Digital meters and they check 4. Under Section 61 A of the Indian Electricity Rules, 1956, it about way to reduce energy consumption and in the inform your discom about the same. This can be
both phases and the neutral current. Any mismatch is is mandatory for all consumers, having an electricity load process their electricity bill. Consumers can contact our done by leaving an anonymous message by calling
indicated by glowing of the EL LED. This mismatch of 5 kW and above, to have an Earth Leakage Protective Customer Care Centers to know more about the same. our helpline 399 99707.
normally occurs due to inter-mixing of internal wiring Device (ELCB) installed at their premises. In case of an 8. A broken meter seal does not necessarily tantamount to 12. The requirement and availability of electricity varies
between two premises or due to Earth Leakage. In earth leakage, this small, but useful device reduces inci- a tampered meter. In case you find your meter seals are according to the time of the day and with seasons.
such a scenario, please have the internal wiring of dences of fire and shock. Consumers with lower electricity broken, please give an application for its resealing or At times, due to constraints in availability of
your house checked by a trained and a certified loads are also advised to have an ELCB installed. call us at 3999 9707. electricity, we are forced to undertake load-
electrician. 9. In case a consumer has tempered his meter; he/she shedding. BRPL is looking for volunteers who are
5. All BRPL consumers have a choice to buy their “own
can approach the division head and voluntarily declare ready to switch off non essential load during such
3. Consumers should get their internal house wiring choice meters”. For details, consumers can contact our
the tampering. Penalty in such cases will be much lower. constraints. If you want to be a volunteer, contact
checked periodically, especially whenever they buy single-digit helpline number 3999 9707 or log-on to
10. BRPL has a National Accreditation Board for Testing and the Demand Side Management (DSM) cell of BRPL
heavy load appliances (eg AC, Refrigerators, Washing www.bsesdelhi.com
Calibration Laboratories (NABL) approved meter testing at 3999 9473.
We are committed towards Some important guidelines on
Earth Leakage Protective Device
We always Honour our Regulator
Corporate Social and are accountable towards the customers
Earth leakage, may turn simple everyday appliances
Responsibility (CSR) into objects of dread - giving electric shocks and Though the Regulatory Authority, Delhi Electricity Regulatory Commission (DERC) has laid down the
and causing serious bodily injury, which sometimes can be stipulated timeframe within which the various services have to be rendered, BRPL have been
continuously striving to even better these. Here's a primer:
Energy Conservation fatal. These shocks and mishaps can be avoided by
installing an Earth Leakage Protective Device (ELCB). BRPL is constantly striving to make the timeline better.
This simple device detects even small “current to earth”
BRPL not only champions the cause of energy (earth leakage) in one's premises, automatically S. Commercial / Metering Complaints / DERC Timeline BRPL Timeline
conservation but lives it, practices it. These tripping and disconnecting the electricity supply to the No. Requests (Days) (Days)
include the popularization of CFLs, the Bijli Gyan premises/equipment, thus preventing serious mishaps.
Abhiyan with school children, Tree Plantation, 1 Name Change 2 Billing Cycles 15
Another useful benefit of installing an ELCB is that it
Environment march with school children, Nukkad also detects faulty and intermixing of internal wiring. 2 Billing Complaints 15 7
Nataks and the Earth Hour. BRPL always reaches
Under Section 61 A of the Indian Electricity Rules, 3 Final Bill (Vacating Premises) 23 3
out to its customers, telling them how efforts of
1956, it is mandatory for all consumers, having an
each one of them will not only go a long way in 4 Special Reading 7 3
electricity load of 5 kW and above, to have an ELCB
helping Delhi save electricity, save money for installed at their premises. Delhi Electricity Regulatory 5 Refund of Security Deposit 60 7
themselves and overall save the planet for the Commission (DERC) in a recent order has directed the
next generation. 6 Name Correction/Address Correction 60 15
Delhi discoms to ensure strict adherence to Section 61
Not only did we engage the media to propagate A of the Indian Electricity Rules, 1956 and make the 7 New Connection-Energisation after payment of 12 7
the benefits of adopting CFLs, but even signed up installation of an ELCB mandatory and a pre-requisite Demand Note (Electrified)
with a couple of CFL manufacturers to ensure for providing a new connection with immediate effect.
8 New Connection-Energisation after payment of 180 60
that consumers can buy the energy efficient CFLs Demand Note (Un-Electrified)
at an attractive price. The schemes saw over 600 Seek a copy of our detailed Citizen's 9 Load Enhancement - Energization after payment of 12 7
thousand CFLs being sold; reducing CO 2
emissions by around 200 thousand tonnes/year Charter to know more about us and our demand note
as well as reducing electricity consumption by various initiatives including our appeal to our 10 Replacement of Faulty Meter (stop, slow, fast, glass broken) 30 15
around 35 MW in BRPL designated area. valued customers on how to conserve energy. 11 Delay of Meter Energisation after Security Deposit 15 7
Impostors
No. Requests (Days) (Days)
Beware of 1 New Connection Demand Note after Application Received 7 7
2 Temp. Connection – Energization after payment 7 7
BRPL urges its consumers to guard against cards & look for the following to ascertain its
3 Load Reduction sanction (effect from next billing cycle) 10 10
unscrupulous elements - out to make a quick genuineness:
buck in a clandestine manner & tarnish the 4 Testing of Meter after payment 15 15
BSES logo, BSES hologram, Date of issue, validity,
company's image. Do not get intimidated by their 5 Replacement of Burnt Meter 3 3
photograph, signature of authorized signatory,
threats or false assurances. Do not give them any
Signature of employee, Employee Number, ID Card 6 Final Bill (Disconnection request) 5 5
money. Remember, all Enforcement fines,
Number, Name /Logo/Address of the Contractor,
penalties and other Commercial payments are to 7 Reconnection after payment (Normal/Dormant) 2 2
Lamination. In case you have any doubt or notice
be made ONLY at designated BRPL offices.
anything suspicious, please immediately alert the 8 Bill Not Received 1 1
Customers are advised to ascertain & verify the
nearest BRPL office or call 011-399 99 707 and
identity of persons, claiming to be from BRPL, 9 Correction of Security Deposit 7 7
inform the local Police on # 100 or 1090.
who visits their premises. Please ask for their ID 10 Shifting of Meter/Amalgamation of Meter 15 15
6. In case a consumer has doubts regarding the accuracy laboratory. In case a consumer wants to know more
Consumer Education and Awareness on Modern Technology is our mission of their meter, they can have the same tested by paying about meters, he/she can visit the meter lab with a
1. According to the Central Electrical Authority (CEA), Machine etc). BRPL, from time-to-time, has been a nominal fee. They can also contact the Public prior appointment by calling 32544722.
Metering Guidelines 2006, all electricity meters conducting training programs for electricians. A detailed Grievance (PG) Cell, in case they want the same to be 11. Electricity theft is a crime against society. The loss
installed will necessarily have to be electronic. list of trained electricians is uploaded on the company tested by a 3rd party independent test agency. due to theft has to be shared by all consumers. In
2. The state-of-the-art electronic meters installed at your web site www.bsesdelhi.com. 7. BRPL regularly conducts meeting to educate consumers case you come across an incidence of power theft,
premises are Intelligent Digital meters and they check 4. Under Section 61 A of the Indian Electricity Rules, 1956, it about way to reduce energy consumption and in the inform your discom about the same. This can be
both phases and the neutral current. Any mismatch is is mandatory for all consumers, having an electricity load process their electricity bill. Consumers can contact our done by leaving an anonymous message by calling
indicated by glowing of the EL LED. This mismatch of 5 kW and above, to have an Earth Leakage Protective Customer Care Centers to know more about the same. our helpline 399 99707.
normally occurs due to inter-mixing of internal wiring Device (ELCB) installed at their premises. In case of an 8. A broken meter seal does not necessarily tantamount to 12. The requirement and availability of electricity varies
between two premises or due to Earth Leakage. In earth leakage, this small, but useful device reduces inci- a tampered meter. In case you find your meter seals are according to the time of the day and with seasons.
such a scenario, please have the internal wiring of dences of fire and shock. Consumers with lower electricity broken, please give an application for its resealing or At times, due to constraints in availability of
your house checked by a trained and a certified loads are also advised to have an ELCB installed. call us at 3999 9707. electricity, we are forced to undertake load-
electrician. 9. In case a consumer has tempered his meter; he/she shedding. BRPL is looking for volunteers who are
5. All BRPL consumers have a choice to buy their “own
can approach the division head and voluntarily declare ready to switch off non essential load during such
3. Consumers should get their internal house wiring choice meters”. For details, consumers can contact our
the tampering. Penalty in such cases will be much lower. constraints. If you want to be a volunteer, contact
checked periodically, especially whenever they buy single-digit helpline number 3999 9707 or log-on to
10. BRPL has a National Accreditation Board for Testing and the Demand Side Management (DSM) cell of BRPL
heavy load appliances (eg AC, Refrigerators, Washing www.bsesdelhi.com
Calibration Laboratories (NABL) approved meter testing at 3999 9473.
It will be revised and updated annually. monsoon days.
Toll Free 24 x 7 Helpline No. 1800 11 4424 • www.bijlidost.org. standard to Right • not to go near any electrical installations during
(Cell for Consumer Education & Advocacy Society) 5
Don't approach any wet wire & be extra careful
staff and users of BRPL as a joint initiative of BRPL & CCEA Society quality service to Right •
This charter has been jointly prepared by the officials, 5
Don't provide for a fuse on a neutral circuit.
information to Right •
without a matching plug pin
Nehru Place, New Delhi-110019 education to Right • 5
Don't insert wires directly into the plug socket,
BSES Bhawan, Behind Nehru Place Bus Terminal, be heard to Right • phone during an electric storm
BSES Rajdhani Power Limited, Customer Care, redressel to Right • 5
Don't use electrical appliance or talk on the
Mailing Address:
Choice to Right • hanging wet clothes
safety to Right • 5
Don't use metallic wires, near electric cables, for
Corruption
theft/ immediately
are 5Don't use broken electrical fittings replace them
Bills Power Cell
Report
rights and they with their 5
Don't touch switches / plugs with wet hands
Duplicate Consumer
7 6 Key/Govt. customers around substations
5 empowering the 5
Never climb utility poles or play near fencing
believes in strongly board is placed
5
Don't go near any place where 'Danger'/ Caution
BRPL
9 0
8
Don'ts
7
6
1 5 and fill up a simple form cables and do not touch broken wires
4 3 2
website www.bsesdelhi.com 3
Keep away from overhead electricity lines and
BSES interactive 24 x 7 damp & hot surfaces and from flammable goods
3
Electrical appliances should be kept away from
A joint venture with Govt. of NCT, Delhi Door Step Service “DSS” option or simply visit the
Supply Service 011-39999707 and select the 3-pin plugs
Power Door Step 3
For all electrical appliances use properly earthed
www.bsesdelhi.com Shock Meter
1 4 Easy, just call BRPL IVRS based Call Centre mandated for > 5 kw.
SoS Fire/ Bill or
BSES Rajdhani Power Limited Breaker (ELCB) to prevent electrical shocks
2 3
appliances and install an Earth Leakage Circuit
Electricity problems?
3
Provide effective Earthing for all electrical
and press guishers. Do not use water
3999 9707 responsible citizenship and profitable growth. sand, carbon dioxide or dry powder extin-
of operational and financial excellence, off the power supply and extinguish it using
performance and governance, through the pursuit 3
In case of an electrical fire, immediately switch
dial
BRPL Consumers
• To set new benchmarks in: standards of corporate switching off the power supply
for For all your electricity related problems 3
Carry out all electricity related work, only after
creating superior value for all the stake holders.
international standards of customer care-thereby
A joint venture with Govt. of NCT, Delhi services to all customers at competitive cost, with
• To deliver reliable and quality products and