Running Head: Assignment: 2 Conflict Due to Communication Styles 1

Conflict Due to Communication Styles

Momena Javed 29757

Usama Abbasi

Hamza abbasi

Yousaf Raza

Iqra University Islamabad

Submitted to: Dr Sadaf Kashif

Assignment: 2 Conflict Due to Communication Styles 2

Part-1

Scenario of conflict:

Conflict I encountered short while ago was of domain clash between IT department and

marketing department, the person who is handling sub domain of marketing as in lower rank was

unable to understand that presentations don’t come under IT department. On the other hand, I

was unable to make him understand that IT department here is only providing digital and

technical services. Being in higher position after few attempts, I in the end reacted very

aggressive towards him to deal with the issue at that time. Which later on result in further

disagreements between us with in the organization.

Assignment: 2 Conflict Due to Communication Styles 3

Part-2

How I Would have Dealt with The Conflict:

After knowing different traits of personalities in previous class I realized, that my direct and

aggressive communication style results in creating more conflicts, and he on the other hand, lies

under spirited communication style. Subsequently analyzing this situation, I should have

encouraged him instead of ordering, I could have told him that he is capable of doing it on his

own and he can do it as it comes under his JD, even if he doesn’t know how it’s done, I could

have given him task to learn it from Youtube or make him understand that if he doesn’t learn

today it will later on affect his carrier. Dealing this way could have result in better professional

relation between us.