LABORATORY SERVICES for IN-PATIENTS

CITIZEN’S CHARTER

STEP CLIENT ACTIVITY LABORATORY ACTIVITY DURATION OF ACTIVITY PERSON -IN- CHARGE FORMS NEEDED

1  Received and Check laboratory request entered 5 MINUTES Laboratory Staff Laboratory Request

 Print laboratory request

 Collect blood specimen 5 minutes Laboratory Staff Laboratory Request

2  Submission of Specimen at Laboratory  Check laboratory request entered 10 minutes Laboratory Staff Laboratory Request
Receiving Window
 Receive specimen/check acceptability of specimen
 Label specimen

3  Wait for Performance of Test  Perform Test 1-2 Hours Medical Technologist Laboratory Request

*Within normal circumstances

4  Received laboratory result  Released result 5 minutes Laboratory Staff Laboratory Results

*Releasing time for Clinical Chemistry Nurse

Result at 11am

End of Transaction TOTAL TIME: 1 hour & 25 mins - 4 hours & 25 mins