Course Title: CONFLICT RESOLUTION & MANAGEMENT

L T P/ SW/F TOTAL
Credit Units: 1 S W CREDIT
UNITS
Course Code: BS602 1 - - - 1

Course Level: PG

Course Objectives:
To develop an understanding the concept of stress its causes, symptoms and consequences.
To develop an understanding the consequences of the stress on one’s wellness, health, and work performance.
Enhancing personal effectiveness and performance through effective interpersonal communication
Enhancing their conflict management and negotiation skills

Pre-requisites: BS - 1

Course Contents/Syllabus: Weightage (%)

Module I: Conflict Management

Descriptors/Topics
Meaning and nature of conflicts
Types of Conflict 20
Styles and Techniques of conflict management
Conflict management and interpersonal communication

Module II: Behavioural & Interpersonal Communication

Descriptors/Topics
Importance of Interpersonal Communication
Rapport Building – NLP, Communication mode 20
 Steps to improve interpersonal communication
Meaning and Nature of Behavioural Communication
Relevance of Behavioural Communication

Module III: Relationship Management for Personal and professional Development

Descriptors/Topics
Importance of relationships
Maintaining healthy relationships 20
Communication Styles
Types of Interpersonal Relationships

Module IV: Stress Management

Descriptors/Topics
Understanding of Stress & GAS Model 20
Symptoms of Stress
Individual and Organizational consequences with special focus on health
Healthy and Unhealthy strategies for stress management
Social support for stress management and well being
Stress free, Successful and Happy Life

Module V: Conflict Resolution & Management

Descriptors/Topics

Conflict Resolution Strategies

Ways of Managing Conflict (Healthy & Unhealthy)
20
Impact of Conflict Resolution & Management

Student Learning Outcomes:

On completion of the course the student:

recognize and manage Conflict

apply effective communication in Conflict Management
manage their stress in healthy way
Pedagogy for Course Delivery:
Lectures, PPT Presentation, Activities, Psychometric testing, Group Discussion, Role Plays, Situational Analysis, Project etc.

Assessment/ Examination Scheme:

Theory L/T (%) Lab/Practical/Studio (%) Total

100 100

Theory Assessment (L&T):

Continuous Assessment/Internal Assessment End Term
Examination
Components (Drop Class Test Social Awareness Journal For Success Attendance
down) Programme

Weightage (%) 10 10 15 05 60

Lab/ Practical/ Studio Assessment: Nil

Continuous Assessment/Internal Assessment End Term
Examination
Components (Drop
down
Weightage (%)

Text & References:

Singh A. January 2013; Achieving Behavioural Excellence for Success; Wiley Publication.
Vangelist L. Anita, Mark N. Knapp, Inter Personal Communication and Human Relationships: Third Edition, Allyn and Bacon
Julia T. Wood. Interpersonal Communication everyday encounter
Simons, Christine, Naylor, Belinda: Effective Communication for Managers, 1997 1st Edition Cassel
Goddard, Ken: Informative Writing, 1995 1st Edition, Cassell
Harvard Business School, Effective Communication: United States of America
Foster John, Effective Writing Skills: Volume-7, First Edition 2000, Institute of Public Relations (IPR)
Beebe, Beebe and Redmond; Interpersonal Communication, 1996; Allyn and Bacon Publishers.
Blonna, Richard; Coping with Stress in a Changing World: Second edition
Pestonjee, D.M, Pareek, Udai, Agarwal Rita; Studies in Stress And its Management
Pestonjee, D.M.; Stress and Coping: The Indian Experience
Clegg, Brian; Instant Stress Management – Bring calm to your life now