Costumer Service Skills Program

Program Overview
The costumer is the foundation of any business
success. One of the primary goals of any marketing
strategy should be to identify and meet the needs of
the consumers. Considering costumer importance at all
the stages of the marketing process helps your company
to ensure greater costumer satisfaction. Our costumer
service skills program has essential capabilities that
will make u well equipped to handle one-on-one
interactions with clients.
Program Objective
Participants in the costumer service skills program
will team up to:
 Practice and team with communicating effectively
with service costumers that will improve the
communication skills.
 Develop analytical thinking and evaluation, which
help you identify and understand the issue at hand.
 Demonstrate patience and self-control, even in the
face of an angry costumer or challenging situation
 Gather information regrading to costumer
satisfaction
Class Size
20-30 persons
Length
1 day
Time
9:00 am – 5:00 pm
Program Outline
I. Concluding Costumer Service
 Depict costumer service
 Distinguish costumer prospect
 Carry out yourself to hand over superior
costumer service.
II. Concentrate on the Costumer
 Make an applauding first impression.
 Identify and assist the costumers necessity.
 Make an admiring final impression.
III. Manipulate Complaints
 Make it easy for costumers to complain.
 Resolve the trouble.
 Cope up with upset and difficult costumer.
The costumer service training will be supported with:
 A printed guide book with costumer service tips,
techniques and space for personal notes.