Government of India

Department of Space
Branch Secretariat
Indian Space Research Organisation
ISRO Guest House, GK II, New Delhi

Tender Invitation for Providing Reception, Catering and Housekeeping

Services at ISRO Guest House, Greater Kailash-II (GK-II), New Delhi.

1.0 Preamble:

ISRO Guest House, Greater Kailash-II, New Delhi, is situated at S-37, GK-II,
New Delhi, and is catering to the needs of the ISRO centers/Units located
across the country. ISRO Guest House, Greater Kailash-II, New Delhi
provides transit accommodation arrangement primarily for ISRO officials as
well as officials from other central Govt. Departments. ISRO Guest House,
GK-II, New Delhi comprises of well-furnished 11 rooms (2 executive rooms,
2 single bedrooms, 4 double bed rooms and 2 four-bedded rooms) besides 1
Dining Hall, basement dormitories and a Front Office Reception lobby.

ISRO Guest House, GK-II, New Delhi is looking for a qualified and a
well-established Service Provider who has the potential to manage the ISRO
Guest House, GK-II, New Delhi facility.

2.0 SCOPE OF WORK

2.1 The scope of work to be carried out under the Service Contract is essentially
maintenance and smooth running of ISRO Guest House, GK-II, S-37, New
Delhi and shall include:

A. Manning of Front office by supervision

B. House Keeping services by positioning suitable personnel and
C. Catering Services by preparation of food items and maintenance of canteen
and dining area by positioning cooks/stewards/helpers.
D. Inventory Management.
Besides the above, the contractor shall also attend to operation and
maintenance of Civil, PH & Electrical installations on call basis.

All the activities shall be carried out on round the clock by engaging
suitable person[s] on three shift basis. The details of the work to be carried
out under each category shall comprise:

A. Manning of Front office by supervision:

2.2 Manning of Front office by the well educated, well mannered and trained
supervisory level person on round the clock basis or as directed by
Administrative Officer, ISRO Guest House, GK-II, New Delhi/any authorised
officer.
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2.3 The activities for manning the front office shall include:

Receiving notification of arrivals of guests.

Making the rooms ready for occupation by guests by changing linen such
as bed sheets, pillow covers, towel etc.
Servicing of guest rooms including toilets.
Welcoming the guests and making their stay comfortable.
Preparation of bills and collection of room tariff / food charges from the
guests and remitting the same as per the instructions of authorised
official of ISRO/DoS office, New Delhi on the same day with proper
accounting entries in the registers.
Preparing and submitting Room Occupancy Report.
Arranging food requirement of the guests.
Attending the room calls of inmates/guests and to provide wake-up calls
at the appropriate time, if any, requested by the guests.
Daily cleaning of all rooms and common areas of the property.
Maintenance of the Check-in and Check-out register on daily basis.
Maintaining accommodation register and other requisite records as
directed by Administrative Officer, ISRO Guest House, GK-II, New Delhi.
2.4 Providing round the clock counter service/room service to the inmates and
guests at Guest House.

2.5 Co-ordinate with the Under Secretary/Section officer of ISRO/DoS office,

New Delhi for allotment of room to the guests and their transport
arrangements.

B. House keeping Services:

2.5 The Successful tenderer shall be fully responsible for the Housekeeping
Services at ISRO/DOS Guest House at S-37, Greater Kailash, Part-II, New
Delhi under the overall supervision and direction of the Department. The
facility consists of appx plinth area of 300 sq. m and floor area of 270 sq. m.

2.6 Utmost attention shall be given towards excellent upkeep and cleanliness of
common toilets, fixtures therein such as Western Commodes, urinals,
washbasins, etc., and lobbies, lifts, corridors, staircases, etc. The successful
tenderer will, therefore, ensure washing and pocha every four hours in these
places. As regards dedicated toilets attached to senior officers this would
need to be attended on call basis.

2.7 The service provider shall make arrangements to refill the sanitary cubes,
deodoriser and other consumables like air fresheners, phenyl, toilet roll,
tissue box and liquid soap for hand wash & other cleaning material as
specified under Annexure H. He shall also arrange to spray air fresheners
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 in VIP rooms, Conference Rooms, Lifts, Dinning Areas, Public Meeting
Places, Reception Area on a daily basis and also as and when required.
These materials shall be brought against the delivery challan after making
necessary entry at security. A separate Register shall be maintained by the
service provider regarding the receipts and usage of the materialsto be
countersigned by the authorized person of DOS/ISRO. If the brand/quality
of the cleaning material is not satisfactory, the same is liable to be changed
as per the requirement of ISRO Guest House, GK-II, New Delhi.

2.8 The work to be carried out shall also include by the service provider
arranging of heavy duty and low duty vacuum-cleaners, scrubbing and
polishing machines and other equipment which are required to be used
during execution of the work. All the machines to be used should be
appropriate for the surfaces existing at site and in no way damage the
surfaces/fixtures/fittings/furniture beyond normal wear and tear. In case
the housekeeping personnel damage the surfaces/fixtures/fittings/
furniture, the Department will be well within its rights to recover the cost of
restoring the damaged area and/or impose a penalty on the Tenderer. The
decision of the ISRO Guest House, GK-II, New Delhi will be final and
binding on the Successful Tenderer. The List of such equipments as
indicated under Clause 4 will be submitted by the tenderer in advance. The
equipments should be in full working condition and suitable back-up is to
be maintained for ensuring fail-safe maintenance.
2.9 The service provider will be allowed to dispose off the garbage generated and
retain the proceeds out of the sale of the garbage. This will be open to the
scrutiny of ISRO Guest House, GK-II, New Delhi.

3.0 The periodicity at which work is to be carried out at site is broadly divided
into three categories Daily, Weekly and Monthly.

3.1 DETAILS OF WORK TO BE CARRIED OUT DAILY ARE AS UNDER:

(INCLUDING SUNDAY & HOLIDAYS)
(a) General cleaning (sweeping, mopping, dusting and any other connected
work) of the office rooms, open office halls, Conference rooms, reception,
corridors, lifts, stores, pantry areas, stairs, Air Handling Unit area, space for
water coolers, toilets, parking areas, service areas, service roads, pavements
and roads within ISRO Guest House, GK II etc., and all unspecified
areas/locations within ISRO Guest House, GK II.
(b) Removal of garbage from dustbins in plastic bags. Replacing used plastic
garbage bags with fresh ones. Carrying of garbage in trolley with high
quality rubber wheels. No garbage will be left at the site overnight. The
plastic bags for the dustbins and for removal of garbage will be provided by
the Tenderer.
(c) Removal of waste paper, packing material and any other garbage from the
entire premises including staircases, lifts areas, open areas, etc.

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 (d) Cleaning of table tops, chairs, almirahs, frames, panels, railings, glasses
with approved cleaning material besides cleaning of workstations, PCs and
printers/photocopiers with dry cloth.
(e) Stain removal treatment of entire premises including stairs, rooms, halls,
reception, toilets, lifts, etc., and stain removing from fixtures, furniture and
equipment.
(f) Air-freshener spray in officers’ rooms and lifts once in a day and also as
and when required and as directed by ISRO/DOS.
(g) Restocking of toiletries in toilets after intensive daily checking in the
morning and at intervals of two hours thereafter, cleaning and scrubbing of
toilets, WCs, urinals, wash basins, floor area of toilets and cleaning and
wiping of mirrors, frames, etc., in toilets with approved material, refilling
liquid soap dispensers (on daily basis in public toilets and on requirement
basis in officers’ toilets), re-filling of toilet rolls / tissue papers, etc.
(h) Removal of dirt on the inner walls, or on the foot of doors, ventilators, etc.,
as and when required.
(i) Biodegradable and non-biodegradable waste shall be segregated and
disposed of by the Tenderer on a day-to-day basis and required numbers of
dustbins will be provided by the Tenderer. The Tenderer should follow the
Government guidelines/Acts in this regard.

3.2 DETAILS OF WORK TO BE CARRIED OUT WEEKLY ARE AS UNDER:

(a) Machine and hand scrubbing and thorough cleaning / washing of the entire
floor area by using approved cleaning material and dry/wet mopping.
(b) Dusting of walls, ceilings, etc., from top downwards and removal of
cobwebs.
(c) Polishing of brass / copper fixtures.
(d) Cleaning of window panes and partition doors.
(e) Cleaning of drinking water cooler areas, dust bins, buckets, etc., with
detergent.
(f) Cleaning and dusting of venetian blinds and brushing of upholstered chairs
and sofas besides cleaning of wooden flooring areas.

3.3 DETAILS OF WORK TO BE CARRIED OUT MONTHLY ARE AS UNDER:

(a) Vacuum cleaning of upholstery of sofas and other upholstered chairs and
A.C. grills.
(b) Cleaning of nameplates and paintings with glass frames.
(c) Cleaning of floors by shifting and moving furniture such as sofas, almirahs,
tables, etc.
(d) General cleaning/dusting of panels, posters, paintings, light fittings, fans,
tube lights and other electrical fittings.
(e) Polishing of Granite/Marble floor areas, cleaning of sanitary/water supply
fixtures, wall tiles, etc.
(f) Removal of cobwebs in back/hidden areas in places like electric
substations, U.P.S. room, telephone exchange, A.H.Us, etc.
(g) Removal of weeds from the edges of paths/roads, paved-laid areas, corners,
crevices in terraces, etc.
(h) Cleaning of Fountain, balconies & other outside areas.

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4.0 The indicative list of tools, accessories and cleaning equipment to be
deployed by the Tenderer are as under: -
(a) 4 wheeled trolley (for garbage removal)
(b) 4-legged stools (industrial), or balanced ladders
(c) Industrial vacuum cleaners – (01 nos.) (wet and dry)
(d) Heavy duty scrubbing machines (01 nos.)
(e) High power jet machines (01 nos.)
(f) Heavy duty polishing machines with pads (01 nos.)
(g) Mops /swabs
(h) Feather brushes
(i) Upholstering brushes
(j) Brooms
(k) Scrubbing brushes (hand)
(l) Squeezes 18”, 24”, etc.
(m) Glass squeezes
(n) W/C brushes
(o) Buckets
(p) Long handled cobweb brushes
(q) Metal dust pans
(r) Nylon scrubbers
(s) Dusters

C. “CATERING SERVICES”

5.1 The Tenderer shall arrange for providing cooking and service of quality
vegetarian/non-vegetarian food and other items at the ISRO/DOS staff
housing as per rates specified in Annexure D. The rates of various items of
snacks, food, general and beverages at the Staff Housing shall be fixed
during the currency of the contract and these shall be prominently
displayed on Notice Board.
5.2 The tenderer shall arrange for preparation and service of quality items of
snacks, beverages as decided by the Department and serve them to the
guests, visitors and all the programmes organized by the Department.
5.3 The Tenderer shall have required specialized and trained staff for cooking as
well as supervision and for service, catering, helping jobs etc. The cooks
should be proficient and trained in different cooking specialties like North
Indian, South Indian, Contniental, Chinese and any other Special Dish(es).
The workforce deployed should be adequate to provide highest standards of
quality and services.
5.4 The Shift Manager is overall responsible for the supervision of all personnel
including kitchen, Dinning Hall & Store Operation.
5.5 The Department reserves the right to ask the tenderer to replace the
Workforce which shall be replaced within one week from the date of such
communication in case of mis-behaviour, poor quality of preparation of
food, etc.

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5.6 Various kitchen equipments and gadgets shall be supplied by the
Department which shall be maintained in good condition by the Successful
Tenderer and if any damage of such equipments not attributable to normal
wear and tear shall be replaced by the Successful Tenderer with a similar
quality item or remit the book value of the item to the ISRO/DOS, New
Delhi. The handed over kitchen equipments and gadgets shall be returned
by the Successful Tenderer at the time of expiry / termination of the
Contract, to authorized representative of the Department in good working
condition.
5.7 Apart from the kitchen infrastructure, gadgets, equipments and other items
provided by the Department, the utensils, crockery and all other required
material for providing high quality and standards of cooking and catering
services shall be arranged by the tenderer at his own cost.
5.8 The Piped Natural Gas (PNG) connection is provided at the kitchen and the
monthly consumption charges shall be borne by the Successful Tenderer on
receipt of the bill before the due date to avoid disconnection of the PNG
connection.
5.9 Cooking & catering is the responsibility of the Service Provider as per need
i.e. for normal time and peak time. The menu, timings and rates are fixed in
the Tender document. The catering bill shall be collected by the Service
Provider.

D Inventory Management:
6.1 A proper Inventory of all the equipments, fittings and furniture, linen including
consumables etc., which are placed at the direct charge and custody of the
Contractor shall be maintained by the Contractor. For any shortage of items noticed
during the period of the contract, appropriate replacement value of the item shall be
recovered from the amount payable to the Contractor by DOS/ISRO.

6.2 The successful service provider has to account for the inventory while taking the
charge and the Focal Point of DOS/ISRO shall take over the inventory after the
termination/expiry of the contract.

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7.0 Workforce for executing the Work:

7.1 To execute the above-defined activities, the Service Provider shall provide following
number of personnel every day [i.e. 365 / 366 days in a year] including shifts as per
the scope of the work and other terms and conditions mentioned.

Sl.No. Category No. of Persons

To be deployed

Part - A :
I House Keeping & Reception :

IA Manager* 02
IB Reception Clerk 03
IC Room Attendant 03
ID Safaiwala 03

Part - B :
II Catering:

IIA Cooks 02

IIB Kitchen helpers 03

Total : 16
* The Manager is overall responsible for the supervision of all personnel

7.2 The activities to be carried out by each category of person shall include,

Sl. Category Nature of Work

No.
01 Manager Supervision of the cooking, serving and dining areas,
preparation of Guest House rooms, arranging Lunch/Dinner to
the guests, laundry co-ordination such as changing bed
spreads, house linen such as bed sheets, pillow covers, towel
etc. Preparation of Guest House bill, oversee the cleaning of all
rooms, stair cases, entrance of Guest House, Reception, Office,
Conference hall and including the compound wall of the Guest
House premises.

Person engaged for manning the front office shall be

responsible for all the activities which are carried out by Service
Provider. The Manager shall be responsible to extract the work,
manage the work from the other workers maintenance of the
accounts of linen items, keeping the accounts of linen items
given for washing and or interaction with the officer-in-charge for
the up keep of the Guest House.
02 Cook Preparation of Breakfast, lunch, Dinner snacks and
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 Coffee/Tea/Milk etc. He should prepare South and North Indian
Dishes
03 Bearer Helping the cooks in Kitchen for preparation of Lunch, Dinner,
Snacks, Coffee/Tea/Milk etc., Cleaning the Gas Burners, Dining
Table, Kitchen Utensils comprising of meal plates, tumblers,
katories (with washing powder and wash in hot water) as per the
pattern adopted by this office. Serving the
Coffee/Tea/Breakfast/lunch/dinner etc., to the guests at the
dining hall in a most efficient manner.
04 Kitchen Helpers Washing the used meal plates tumblers, katories (with washing
powder and wash in hot water) as per the pattern adopted by
this office Also Carrying the luggage to the Guest House rooms
during check-in and check-out of guests. Escort the guest to the
allotted room. Helping the guest to familiarize with the guest
house rooms. Providing clean filtered drinking water and
mosquito repellents in the rooms. Watering of the potted plants
placed outside the building.
Room Attendant Upkeep of rooms and suites of Guest House in perfect and
05 impeccable manner. Making beds by changing the bed spreads
etc., Cleaning of all rooms and corridors, Preparation of the
rooms. Servicing of guest rooms and also cleaning the toilets.
Dusting of table tops, cleaning of partition & window glasses,
removal of stains from the table tops & walls, back entrance,
main & rear stairways and other common areas, cleaning of
waste bins and collection of general waste from all public areas,
removal & disposal of dry garbage, mopping of uncarpeted
floors, cleaning of lights & A/C vents, fans, lights, panel strips,
artifacts, Disinfectant treatment of toilets, water closets and
wash basins, sponging off wall stains, polishing telephone
instruments, thorough cleaning of the refrigerators and
underneath & behind all movable furniture. Cleaning of office
and conference room etc., in complete. Also Carrying the
luggage to the Guest House rooms during check-in and check-
out of guests. Escort the guest to the allotted room. Helping the
guest to the familiraze with the guest house rooms. Providing
clean filtered drinking water and mosquito repellents in the
rooms. Collection and sending the soiled spreads linen and
sending the soiled spreads linen and towels for
washing/laundering collecting the washed bed linen and towel
etc after washing and keeping in safe custody.
06 Plumber (on-call basis) Plumber shall be capable of attending to the plumbing
complaints independently.
07 Electrician Electrician shall be capable of attending to the electrical
(on-call basis) complaints independently both in HT and LT installation and
shall be familiar with control wiring, power wiring, cabling etc.
08 DG Set Operator He shall be capable of operations and maintenance of DG Set
(on-call basis) along with associated batteries and AMF panels, filling of diesel
when required and attending to the minor electrical
maintenance.
09 Helper to Electrician He should have 2/3 yrs of experience of attending to electrical
(on-call basis) complaints independently both in HT and LT installation and
shall be familiar with control wiring, power wiring, cabling etc.

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8. General Terms and Conditions :

Water supply for carrying out the work as per this agreement shall be given
in the toilets only. The Successful Tenderer shall be required to make his
own arrangement to carry water wherever required by means of base pipes,
buckets, etc., as per requirement.
Once the Competent Authority accepts the tender, the Successful Tenderer
shall be responsible to provide the house contracted services within 15 days
from the date of issue of letter of award.
Canvassing of any information in connection with the tender is strictly
prohibited which may disqualify the tender. The tender must be
unconditional.
For any clarification regarding the scope of work and/or any terms and of
tender, the intending tenderer can seek clarification from Under
Secretary/Administrative Officer, ISRO/DOS, New Delhi, on working days.
The Successful Tenderer shall avoid frequent replacement of Maintenance
staff and shall do so only with the prior approval of Under Secretary/ Admn
Officer or any authorized personnel specified for the work. Whenever any
housekeeping staff is absent due to illness or any other reason, the
contractor shall make necessary arrangements to provide similar workforce
during their absence or till the staff returns to the work so as to avoid in
convenience and delays in routine maintenance activities. The Successful
Tenderer shall arrange for identification cards / badges (duly counter –
signed by the Departmental Officer-in-Charge for his staff/workers engaged
by him and the same shall be carried with them and produced when
demanded by the authorized personnel of the Department and by any
occupants of DOS Staff Housing Complex whenever necessary for
maintenance works. The contractor shall effect payment of wages to his staff
promptly every month and furnish poof of the same to the Engineer in
charge so as to safe guard the interest of the staff deployed works. If any
complaint is received from the staff about non–payment of their wages by
the Successful Tenderer the matter will be viewed seriously and necessary
amount withdrawn from his bill and paid to the staff so affected.
The Successful Tenderer shall co-operate and co-ordinate with other
Departmental staff for proper and timely implementation of his services in
terms of circulars issued by the department from time to time.
The Successful Tenderer shall co-operate and co-ordinate with other
contractors / agencies working in the same area and shall not cause any
hindrance to the other agencies in their work.
No claims whatsoever, either for loss of Successful Tenderer’s property, tools
and appliances, equipments etc., or accident of workmen during the course
of work, will be entertained and no losses made good by the Department on
any such account. The workmen deployed on the work shall evince
particular care and abundant precaution while doing their duties and
special precaution shall be bestowed where electric lines and cables exists,
both exposed and underground. Any damage to men or property of
Department due to careless operation and consequential losses shall be to
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 Successful Tenderer’s account. The Department will not to be responsible
for payment of any compensation on such account. The Successful Tenderer
shall take all precautionary steps to avert any accidents resulting in
damages to men and property.
All maintenance activities shall be so carried out as not to damage
Departmental property or existing Sanitary / Water supply / Electric service
lines. Any damage or extraneous loss to Departmental property due to
rough or careless handling will be to Successful Tenderer’s account.
The Successful Tenderer shall employ trusted workmen on the job and
inhabited areas shall not be trespassed without obtaining specific
permission of the Occupants. The contractor’s men shall not infringe the
normal principles of carrying out their duties with the least disturbance or
least discomfort to the occupants.
The Successful Tenderer shall ensure that the pump operator exercises a
constant vigil to monitor the operations for an effective and safe
performance of the pump sets for an uninterrupted supply of water during
the pump operations. The timings for pump operation shall be decided in
consultation with and as per direction of authorized personnel In the event
of general failure of Electricity, load shedding by BSES authorities or
interruption of Electricity, due to fault in the line or equipment, the
operation schedule of pumping and associated activities shall be
rescheduled as my be considered necessary to suit such occasions.
The ISRO/DOS does not extend facilities like transport, canteen and
medical and other facilities to the Successful Tenderer and his laborers. The
Successful Tenderer should make his own arrangement for the same.
The workmen shall have to inform the Under Secretary/Section Officer,
DOS/ISRO immediately in case of any
mal-functioning of plant equipments and the instructions conveyed
consequently shall be strictly followed.
The tenderers attention is invited to the provisions under clauses 18A to 20
dealing with workmen compensation, contract labour (R & A) Act 1970 Fair
wage clause and minimum wages Act 1948 etc. Tenderers shall abide by
these provisions to the extent applicable. The fair wages to be paid to the
labour employed by contractors shall not be less than the Minimum fair
wages declared from time to time by the respective state Government
Authorities of Central Government whichever is higher.

CERTIFICATE

The above General Terms and Conditions are acceptable to me/us and these
shall also be deemed to form part of contract Agreement along with all other
Tender forms, my/our rates are quoted accordingly.

DATE:
SIGNATURE OF TENDERER
PLACE: NAME AND
ADDRESS
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QUALIFICATION OF TENDERERS
9. The Service Provider shall submit the Quotation in Two Parts – Part-1(Technical and
Commercial) Part-2 (Price Bid) as per the format in the Tender Document.

10.0 Performance Bank Guarantee/Security Deposit & Contract Execution

10.1 The Successful Tenderer shall guarantee faithful execution of the contract
in accordance with the terms and conditions specified herein. As a
performance security, the Successful Tenderer shall furnish a Security
Deposit in form of a Performance Bank Guarantee (PBG) for a sum of
Rs.1,00,000/- (Rupees One Lakh Only) or 5% of total contract value valid,
whichever is higher, valid till the completion of the contract. The PBG shall
not carry any interest and shall be returned after the completion of all the
contractual obligations. The PBG shall be issued by Nationalized Bank and
has to be executed within 10 days of receipt of Order.

In the event of breach of any of the terms and conditions of the Contract,
ISRO/DOS shall have (without prejudice to other right and remedies) right
to terminate the contract forthwith and/or to forfeit the entire or part of the
amount of Security Deposit or any part thereof.

10.2 The notice inviting tender shall form a part of the contract document. The
Successful Tenderer shall, as directed by the Department, sign the
necessary contract documents on a non-judicial stamp paper of Rs.200/-
consisting of the notice inviting tender, all the documents including
additional conditions, specifications and drawings, if any, forming part of
the tender as issued at the time of invitation of tender and acceptance
thereof, with any correspondence leading thereto within the time specified in
the letter communicating the acceptance of the tender.

11. Period of Tendered Work

11.1 The Tender is for entering into contract initially for a period of 3 months and
on satisfactory completion of the trial period of three months, the contract
may be confirmed and extended for a period totaling Two years from the
date of award of contract unless it is curtailed or terminated by ISRO/DOS,
New Delhi, owing to deficiency of service, sub-standard quality of workforce
deployed, breach of contract, reduction or cessation of the job requirements
with 30 (Thirty) days notice. The contract shall automatically expire unless
extended further upon mutual consent.
11.2 The Contract may be extended on the same terms and conditions for a
further a period of one more year with the Successful Tenderer and
ISRO/DOS, New Delhi.
11.3 The Successful Tenderer shall not be allowed to transfer, assign, pledge or
sub-contract its rights and liabilities under the contract to any other agency
without the prior written consent of ISRO/DOS.
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11.4 The Tenderer is required to enclose photocopies of the following documents
along with the Quotation failing which their bids shall be summarily/out
rightly rejected and will not be considered any further:
(a) Copy of Registration Certificate of the Tenderer for providing
manpower (issued by Central Labour Commissioner)

(b) Copy of PAN / GIR Card;

(c) Copy of the last 03 years IT return filed by Tenderer;

(d) Copy of Service Tax Registration Certificate;

(e) Copy of P.F. Registration Certificate;

(f) Copy of E.S.I. Registration Certificate;

(g) Certified document in support of financial turnover of the Tenderer.

(h) Statement of Bank A/c in the name of Tenderer.

(i) Details of agreement(s) made by Tenderer for the last 3 years with
proof of their service receivers.

(j) Undertaking to be furnished by the Tenderer that he/she/they

have no legal suit/criminal case pending against him/her/them or its
proprietor or any of its Directors or having not been earlier convicted
on grounds of moral turpitude or for violation of laws in force.

11.5 The Tenderer shall comply with the statutory rules connected with Contract
Labour [Registration and Abolition Act] 1970, and Central Rules 1971,
Employees Provident Fund Act, Employees State Insurance Act, Minimum
Wages Act, Payment of Wages Act, Workmen’s Compensation Act and shall
submit necessary registration documents whenever called for.

11.6 The Tenderer shall be bound by the details furnished by him/her to

ISRO/DOS while submitting the tender or at subsequent stage. In case, any
of such documents furnished by him/her is found to be false at any stage, it
would be deemed to be a breach of terms of contract making him/her liable
for legal action besides termination of the contract.

11.7 The agency shall depute a coordinator who would be responsible for
immediate interaction with DOS/ISRO so that optimal services of the
persons deployed by the agency could be availed without any disruption.

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 12. Liabilities, control etc. of the persons deployed

12.1 Services will be required round the clock for all the days in a month
irrespective of holidays. Normally, the number of working days in a month
for the personnel shall not be more than 26 days including Saturdays, with
working hours of 8 hours per day. However, Successful Tenderer shall
deploy the workforce such that round the clock services are provided.

12.2 The Successful Tenderer shall maintain Attendance Register, and a copy of
the same shall be submitted along with bills while claming monthly
payment.

12.3 The shift timing and number of persons deployed in each shift shall be
prepared in consultation with Administrative Officer, ISRO/DOS. Successful
Tenderer shall prepare the duty chart every month and hand over, the same
to Administrative Officer, ISRO/DOS, New Delhi.

12.4 Shift persons shall not leave the premises unless the reliever reports for
duty.

12.5 The Workforce deployed shall reach the work spot well in time and strictly
follow the rules and regulations regarding safety and security of the office.

12.6 All Workforce deployed should attend for duty in proper uniform (as
prescribed by ISRO/DOS, New Delhi) and they shall be courteous and well
behaved.

12.7 The character and Antecedents of the Workforce deployed shall be got
verified through record check by the Successful Tenderer from the
concerned Police authorities, and submit the Original Police Report to this
office.

12.8 Successful Tenderer will be required to follow the Security requirements

such as possessing a valid pass/identity card while entering the ISRO/DOS
and maintaining high order of discipline while on duty.

12.9 The Workforce deployed are not authorized to communicate any official
information they may come across during their working in the office.

12.10 No overtime shall be paid under any circumstances.

12.11 The Successful Tenderer shall be responsible for any theft, pilferage or
misbehavior by any his workforce engaged for carrying out the work.

12.12 In case, the workforce employed by the Successful Tenderer commits any
act of omission/Commission that amounts to
misconduct/indiscipline/incompetence, the Successful Tenderer will be

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 liable to take appropriate disciplinary action against such persons,
including their removal from site of the work, if required by ISRO/DOS.

12.13 The Successful Tenderer shall replace immediately any of its personnel who
is found unacceptable to ISRO/DOS because of security risks,
incompetence, conflict of interest, improper conduct etc. upon receiving
written notice from this office.

12.14 The Successful Tenderer shall deploy well-educated, experienced personnel

having basic knowledge of English as Supervisor for carrying out the job. as
they have to communicate with VIP guests. The Contractor before execution
of the work shall specify the actual number of workers to be engaged for the
housekeeping job. The Contractor shall also employ supervisors to supervise
the job and the supervisors shall have minimum three years experience in
housekeeping services in or other similar establishments so as to maintain
the building to the required standard and quality and to ensure
workmanship of the requisite specified degree to the entire satisfaction of
the ISRO/DOS He/she must be able to watch and supervise the work and
to test and examine material to be used. He/she must ensure maintenance
of performance standards and periodicity of cleaning. The supervisors who
should be deployed as per timings mentioned at Annexure by the Contractor
shall also receive instructions from ISRO/DOS and/or any authorized
officer of ISRO/DOS from time to time for carrying out the housekeeping
services at ISRO Guest House.

12.15 The Supervisor should be made available throughout the day for taking
instructions from the Administrative Officer, ISRO/DOS, New Delhi or
authorised officer and to oversee the day-to-day operations.

12.16 The Supervisor shall prepare individual bills for the food items like; Lunch,
Dinner, Break-fast, tea, coffee etc. as well as room rent as per the
prescribed rates as per annexure and collect payment and issue the receipt
from the Guests and other users directly. The daily accounts should be
submitted to Administrative Officer/authorised officer, ISRO/DOS, New
Delhi without fail. The rates are not subject to revision during the tenure of
the contract, if awarded.

12.17 The payment billed on the Guest(s) and receipt is issued to the Guest(s).

12.18 ISRO/DOS, New Delhi will not be responsible for non-collection of payment
or for any compensation for loss incurred because of failure of the
Supervisor/Successful Tenderer to collect payment or keep proper accounts.

12.19 Besides providing necessary space for running the Housekeeping and
Catering Support Services, ISRO/DOS, New Delhi shall also make available
the following items to the Successful Tenderer on Free of Cost.

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 All Crockery, Cutlery and other required equipments. (to be taken over
by the authorized person(s) at the time of taking over against
acknowledgement)
Water and Electricity.
Furniture in the Kitchen and Dining Hall.
Utensils for cooking (to be takes over by the authorized person(s) at the
time of taking over against acknowledgement).

12.20 The Successful Tenderer shall be responsible for maintaining stock of the
linen, crockery and cutlery etc. A Stock register of all the items shall be
maintained and shall be submitted to the AO, ISRO/DOS, New Delhi for
inspection every month before release of the payment.

12.21 The Successful Tenderer shall also bring all standard quality raw materials
for cooking of food items as approved by ISRO/DOS, New Delhi.

12.22 The Successful Tenderer shall make his own arrangements for
transportation of items required for house keeping, cooking, conveyance of
persons, and any other items for the workers for attending the work at our
premises for which no facilities will be extended by ISRO/DOS, New Delhi or
no charges whatsoever, shall be borne by ISRO/DOS.

12.23 The persons to be provided by the Successful Tenderer shall maintain

personal hygiene as per the instruction of the Guest House in-charge such
as cutting of nails, daily shave, short hair etc., as per the catering norms.

12.24 Any cash or valuables noticed in the Guest House rooms, the same should
be brought to the notice of Under Secretary/Section Officer, ISRO/DOS,
New Delhi.

13 Legal

13.1 The Successful Tenderer will be responsible for compliance of all statutory
provisions relating to Minimum Wages, Provident Fund, and Employees
State Insurance etc. in respect of the workforce deployed at ISRO/DOS, New
Delhi.

13.2 Successful Tenderer shall also be liable for depositing all taxes, levies, Cess
etc. on account of Service rendered by it to ISRO/DOS, New Delhi to
concerned tax collection authorities from time to time as per extant rules
and regulations on the matter.

13.3 The Successful Tenderer shall maintain all statutory registers under the
applicable Law. The Successful Tenderer shall produce the same, on
demand, to the concerned authority of ISRO/DOS, New Delhi or any other
authority under Law.

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13.4 The Tax Deduction at Source (T.D.S.) shall be deducted as per the
provisions of Income Tax Department as amended from time to time and a
certificate to this effect shall be provided to the Successful Tenderer by
ISRO.

13.5 In case, the Successful Tenderer fails to comply with any statutory/taxation
liability under appropriate law, and as a result thereof, if ISRO/DOS, New
Delhi is put to any loss/obligation, monetary or otherwise, ISRO/DOS, New
Delhi will be entitled to get itself reimbursed out of the outstanding bills, to
the extent of the loss or obligations in monetary items.

13.6 The Successful Tenderers shall be solely responsible for the redressal of
grievances/resolution of disputes relating to workforce deployed.
ISRO/DOS, New Delhi shall, in no way, be responsible for settlement of
such issues whatsoever.

13.7 ISRO/DOS, New Delhi shall not be responsible for any damages, losses,
claims, financial or other injury to any person deployed by Successful
Tenderer in the course of their performing the functions/duties, or for
payment towards any compensation.

14. Financial.

15.1 ISRO/DOS, New Delhi will pay wages for different categories of personnel
deployed as agreed upon to the Successful Tenderer on production of
required documents/bills. The Successful Tenderer shall also ensure that
their personnel are paid the wages as per the Contract.

However, wages payable should not be lower than the minimum rate of
wages (includes basic rates and variable Dearness Allowance) as per the
Order issued by Office of the Chief Labour Commissioner, Ministry of
Labour & Employment, Government of India/State Labour
Commission/Government of National Capital Territory of Delhi (NCT) from
time to time.

15.2 The wages payable against this contract are subjected to revision and
governed by the Minimum Wages Act, issued by Ministry of Labour &
Employment, Government of India/State Labour Commission/Government
of National Capital Territory of Delhi (NCT), New Delhi from time to time.

15.3 ISRO/DOS, New Delhi will make the payment of Employers Contribution
towards EPF, ESI and applicable Service Tax as per the prevailing rates.

15.4 In addition, ISRO/DOS, New Delhi will pay agreed upon Service Charges to
the Successful Tenderer as a fixed amount/lump sum and not as a
percentage on any calculated amount.

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15.5 Service Provider should provide Stitched Uniforms to the personnel per year at his
OWN COST as per Annexure ‘G’.

15.6 The Service Provider has to deploy a minimum of 16 work force per day per
day failing which a penalty of Rs. 250/- per day per person will be recovered from
Service Provider. The manpower requirement may increase/decrease on any
given day during the validity of contract and the Successful Tenderer is
liable to provide additional workforce if required. ISRO/DOS, New Delhi
reserves the right to reduce the manpower if need be. In case of a workforce
deployed coming late or going early twice a week, one day's wages shall be
deducted from the total wages payable. If the late coming or early going
persists, the individual shall be discontinued by the Successful Tenderer,
and a replacement provided immediately. The intimation to the Successful
Tenderer in this regard, will be made by Administrative Officer, ISRO/DOS,
New Delhi or his representative.

15.7 Payment will be made on receipt of the Invoice/Bill (in duplicate) duly
certified by the Under Secretary, ISRO/DOS, New Delhi. The Invoice/Bill
indicating separately (i) Amount payable to Workforce deployed, (ii)
Employers Contribution towards EPF and ESI, (iii) Service Charge/Profit to
the Successful Tenderer and (iv) Service Tax as applicable along with all
supporting documents like (a) proof of remittance of both Employees and
Employers contribution towards EPF and ESI made for the preceding month
(b) statements containing the name of the workforce deployed, their Account
Numbers, the Contributions paid and (c) Service Tax paid, should be
submitted to the Under Secretary, ISRO/DOS on or before 5th of every
month. The payment would be restricted to the number of persons actually
deployed for providing the service and the number of days worked at the
prescribed rate per person, per month. A requisite portion/whole of the bill
amount shall be held up by ISRO/DOS till such proof is furnished, at the
discretion of this office.

15.8 The Successful Tenderer has the obligation to provide any other related
document called for by ISRO/DOS, New Delhi from time to time.

15.9 The Successful Tenderer shall strictly adhere to all laws relating to the
employment of labour. The Successful Tenderer shall make the payment to
workforce deployed and the ESI and EPF to concerned authorities as per
any one of the methods:

(i) If the payment is by cash to the workforce deployed, it should be in the

presence of the identified officer, before 5th of the succeeding month.

(ii) If the payment is made through ECS, the Successful Tenderer shall
complete the payment through ECS by 5th of the succeeding month and
submit necessary proof from his banker to the Focal Point at the time of
making the payment by ECS, immediately after crediting to the bank.

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 (iii) If the payment is made by cheque, the Successful Tenderer shall make
the payment to the workforce deployed, in the presence of the Focal
Point, before 3rd of the succeeding month.
whichever the mode of payment is opted, the Successful Tenderer should
issue a signed salary slip/ statement on the letter head to the work force
containing details such as number of days present, wages payable,
recoveries made, etc.

15.10 In case Successful Tenderer fails to make the payment to personnel

deployed by 5th of the succeeding month as above and not remitted the
amount ot ESI and EPF to the concerned authorities, ISRO/DOS reserves
the right to make alternative arrangements for such payments and recover
the amount so paid from the Successful Tenderer under the work
order/Service contract or any other work order/Service Contract placed on
the Successful Tenderer by ISRO Hqrs or as a debt payable by the
Successful Tenderer, and no notice is issue able for such payment by
ISRO/DOS.
15.11 The Annual EPF Statements shall be distributed to the workforce by the
Successful Tenderer in the presence of the Administrative Officer,
ISRO/DOS or his representative.
15.12 The ISRO/DOS, New Delhi reserves right to withdraw/modify any of the
terms and conditions mentioned above as may be required.

16.0 Terms and Conditions or clauses not covered in this document:

16.1 Any other terms & conditions or clause not covered in this document shall
be in accordance with the concerned Labour and other statutory rules/acts.

17.0 Parallel/Adhoc Contract:

17.1 ISRO reserves the right to enter into parallel/achoc contract(s) with one or
more parties during the currency of this contract for availing same or
similar service.
17.2 ISRO reserves the right to terminate the contract in whole or in part without
assigning any reason by giving a prior notice of 30 days.
17.3 ISRO reserves the right to terminate the contract in whole or in part owing
to deficiency of service, breach of contract, non-performance, cessation of
the requirement by giving a prior notice of 30 days.

18.0 Indemnity Bond:

18.1 The Service Provider shall indemnify ISRO against any action, claim or
proceedings relating to infringement of all or any of the prevailing laws like
Workman’s Compensation Act, 1923, Contract labour (R&A) Act, 1970, EPF
Act, ESI Act, Industrial Dispute Act and any other Acts specifically not
mentioned during the currency of the Contract (this shall be on a Rs. 200/-
non-judicial stamp paper as per the specimen format available in Purchase
Section).
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19.0 Arbitration:

19.1 In the event of any dispute or difference relating to the interpretation and
application of the contract, such dispute or difference shall be settled
amicably by mutual consultations of the good offices of the respective
parties. If such a resolution is not possible, then unresolved dispute or
difference shall be referred to the Sole Arbitrator in accordance with the
rules and procedures of Indian Arbitration and Conciliation Act 1996 or any
modification thereof. The decision of the Arbitrator shall be final and
binding on the parties. The expenses for the Arbitration shall be paid as
may be determined by the Arbitrator. The Arbitration shall be conducted in
New Delhi.

20.0 Jurisdiction:

20.1 The Courts within New Delhi shall have jurisdiction to deal with and decide
any matter arising out of this contract.

21.0 Applicable Law :

21.1 The contract shall be construed and interpreted in accordance with the
Indian Law.

22.0 Subletting of the Contract:

22.1 The service provided shall not be allowed to transfer, assign, pledge or sub-
contract its rights and liabilities under the contract to any other agency or
person without the written consent of ISRO.

3 Earnest Money Deposit :

The Earnest Money Deposit (EMD) of Rs.50,000/- (Rupees Fifty Thousand Only),
refundable (without interest), should be necessarily accompanied with the Technical
Bid of the agency in the form of Demand Draft/Pay Order/Banker’s Cheque drawn in
favour of Accounts Officer, DOS Br. Sectt, New Delhi failing which the tender shall
be rejected summarily. The DD/PO/BC towards EMD shall be enclosed along
with Technical Bid. In case, if it is enclosed with Price Bid, the offer will not be
considered.

The EMD in respect of the agencies which do not qualify the Technical Bid (First
Stage)/Financial Bid (Second competitive stage) shall be returned to them without
any interest. However, the EMD in respect of the successful tenderer shall be
adjusted towards the Performance Security Deposit.

The conditional bids shall not be considered and will be out rightly rejected in
very first instance.

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 Annexure – A

TECHNO COMMERCIAL DETAILS

Manpower requirement For Providing, RECEPTION, CATERING, HOUSE KEEPING

SERVICES cum Maintenance of Civil, PH & Electrical Installations at ISRO Guest
House, GK II, New Delhi.

1. Name of Service Provider / : __________________________________________

Tendering Company / Firm / Agency : __________________________________________

(Attach certificate of registration)

2. Name of Proprietor / Director : __________________________________________

of Company / Firm / Agency : __________________________________________

3. Full Address of Regd. Office : __________________________________________

: __________________________________________

Telephone & Mobile No. : __________________________________________

FAX No. : __________________________________________

E-Mail Address : __________________________________________

4. Full address of Operating / : __________________________________________

Branch Office : __________________________________________

Telephone & Mobile No. : __________________________________________

FAX No. : __________________________________________

E-Mail Address : __________________________________________

5. Registration Certificate No. & : __________________________________________

Validity date (Issued by Central
Labour Commissioner)
(Attach attested copy)

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Tender ref No. DOSCO-2013-2
6. PAN / GIR No. : __________________________________________
(Attach attested copy)

7. Service Tax Registration No. : __________________________________________

(Attach attested copy)

8. E.P.F. Registration No. : __________________________________________

(Attach attested copy)

9. E.S.I. Registration No. : __________________________________________

(Attach attested copy)

12. I T Returns of Last 03 Years : ___________________________________________

(Attach attested copy)

13. Give details of the major similar contracts handled by the tendering / Firm / Agency during the last
3 years in the following format. Also attach copy of agreement made by the company for each case.

Sl. Details of Contract Nature of work executed along Duration of

No. Client along Amount with Categories and number of Contract
with persons deployed
Address, Rs. Categories Nature No. of From To
Telephone of Persons
and Fax Work
Numbers
1.

2.

3.

Date: Signature of the Tenderer along with Rubber Stamp

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 ANNEXURE - B

Compliance Statement:

Sl.No. Particulars YES or NO

1. Copy of registration certificate of agency for

providing manpower.
2. Copy of PAN/GIR Card.
3. Copy of the latest IT Return filed by agency.
4. Copy of Service Tax Registration Certificate.
5. Copy of the E.P.F. Registration letter/
certificate.
6. Copy of the E.S.I. Registration letter/
certificate.
7. Certified document in support of financial
turnover of the agency for the last 03 (three)
years.
8. Statement of Bank A/C in the name of the
Company/ Agency for the last 01 (One) year
duly endorsed by Bankers.
9. Details of Similar work carried
out/agreement made by company for the last
03 years along with proof.
10. Undertaking by the contract Company/ Firm/
Agency that the contracting Company / Firm/
Agency is having no legal suit/criminal case
pending against its proprietor or any of its
Directors (in the case of Private Ltd.,
Company) or having not been earlier
convicted on grounds of moral turpitude or
for violation of laws in force.
11. Signed declaration (as per the format given
in Tender Document).

Note : In order to evaluate the offers, all the above conditions will have to be fulfilled by the
Tenderers failing which the offers will be summarily rejected. Such of those
tenderers/agency/company/firm which does not have any earlier experience in these
services will not be considered and summarily rejected.

Signature of the Tenderer along with Rubber Stamp

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 ANNEXURE - C

DECLARATION
(On the letterhead of Agency / Firm of the Tenderer)

1. I, __________________________________Son / Daughter / Wife of

Shri __________________________________Proprietor / Director / Authorized signatory of
the Agency / Firm, am competent to sign this declaration and execute this tender document.
2. I have carefully read and understood all the terms and conditions of the tender for providing
workforce for Reception, Catering, Housekeeping cum Civil, PH & Electrical maintenance
work for ISRO/DOS, New Delhi and undertake to abide by them.
3. I agree to pay the Wages and Overtime Allowance to the workforce in time as prescribed by
ISRO/DOS by cheque / ECS and remit ESI and EPF contributions of both the Employee's
as well as Employer's without fail to the concerned government authorities regularly.
4. I also agree to abide by all the statutory requirements as prevailing from time to time.
5. I will also agree to bring in the required good quality cleaning material as required at
Annexure H and the rates quoted in this regard by me shall not be more than the prevailing
whole sale rates in the market.
6. I / We hereby Undertake that our Company / Firm do not have any legal suit / criminal case
either pending against me / us / proprietor or any of our Directors (in the case of Company)
or being contemplated and have not been earlier convicted on the grounds of moral
turpitude or for violation of laws in force.
7. The information / documents furnished along with the above application are true and
authentic to the best of my knowledge and belief. I / we, am / are well aware of the fact that
furnishing of any false information / fabricated document would lead to rejection of my / our
tender at any stage besides liabilities towards prosecution under appropriate law.

Signature of authorized Signatory

Date : Full Name:

Place: Seal:
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Tender ref No. DOSCO-2013-2
 ANNEXURE - D
Prescribed rates for food items to be served at ISRO Guest House, GK II,

Sl.No. Items Rates

1. Coffee/Tea Rs.7/- per Cup

(125 ml cup)
2. Bread 4 slices with 10 gms. Butter Rs. 25.00
and 10 gms. Jam
3. Double egg Omelet Rs. 20.00
4. Cornflakes 25 gms. With 1 glass Rs. 20.00
(200 ml) milk
5. Boiled egg – 2 Nos Rs. 15.00
6. Milk (per 200ml glass) Rs. 10.00
7. Break Fast Rs. 45/- (including taxes)
8. Buffet Lunch Rs.60/-Vegetarian
(including taxes)
9. Buffet Dinner Rs.60/-Vegetarian
(including taxes)
10 Working Lunch (Buffet) Rs.170/-Vegetarian
(including taxes)
11 Special Lunch (Buffet) Rs.250/-Non- Vegetarian
(including taxes)
12 High Tea (for meetings) Rs.60/-
(including taxes)

The Menu in detail is as given below:

A. Break Fast (Vegetarian): Rs. 45/- {any one on rotation basis}

North Indian Dish:
Chole Bhature – 2 pieces with curd & pickle /
Puri – 4 Nos. with 100g Sabzi or 2 Alu Parantha with curd & pickle /
4 Bread slices with two egg Omlet, butter and jam /
4 pieces bread toast with butter or jam & Cornflakes with milk
OR
South Indian Dishes (along with Nariyal Chatni & Sambhar)
Idli and/or Vada – 4 pieces/ Masala Dosa – 2 pcs / Uthappam – 2 pcs
Plain dosa – 3 pieces / Upma with 2 vada pcs.

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B. Lunch & Dinner - (BUFFET)
1. Roti / Poori / Chapati
2. Plain Rice / Veg. Pullao / Jeera Rice
3. Raita / Curd
4. One Dry Vegetable
5. Dal / Sambar
6. One vegetable with gravy OR
One special Veg. paneer or mushroom sabzi
7. Green Salad, Pickle & Papad

C. Working Lunch / Dinner ( Vegeterian Buffet for official meetings)

1. Soup
2. Roti/Poori/Chapati/Naan
3. Plain Rice/Veg. Pulao/Jeera Rice
4. Raita/Curd
5. One Dry Vegetable
6. Dal / Sambar
7. One vegetable with gravy OR
One special Veg. paneer or mushroom sabzi
8. Green Salad, Pickle & Papad
9. Sweet / Ice Cream
10. One banana

d. Special Lunch / Dinner (Non-Vegeterian Buffet for official meetings)

1. Soup
2. Roti/Poori/Chapati
3. Plain Rice/Veg. Pulao/Jeera Rice
4. Raita/Curd
5. One dry Vegetable
6. Dal / Sambar
7. One vegetable with gravy
or
One special Veg. paneer or mushroom sabzi
8. Green Salad, Pickle & Papad
9. Sweet
10. Ice Cream
11. Butter milk
12. One Non-Veg dish

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 e. High Tea (during meeting ) Package includes following 4 items :
17. Tea/Coffee
18. Cookies(4pcs)/Alu Wafers
19. 1 Pakora
20. 1 Sweet/Pastry

CATERING SERVICE TIMINGS :

01 Bed Tea 06.00 HRS - 07.00 Hrs

02 Break Fast 07.30 HRS - 09.30 Hrs

03 Evening Tea/Snacks 17.00 HRS - 19.00 Hrs

04 Dinner 20.00 HRS - 22.00 Hrs

Terms & Conditions

(i) The rates shall be firm during the currency of the contract and no escalation in
the rates of the food items shall be allowed, for whatsoever reason.

(ii) The cooks have to follow the scheduled menu and any other instructions given
by Guest house in charge.

(iii) Items such as milk, bread, eggs, vegetables etc should be bought fresh & stored
properly. Spoiled or substandard items should not be used at any point of time.

(iv) Any damage caused to the materials supplied by Department shall be replaced
by the contractor at his own cost.

(v) Items should be prepared and served hygienically and must be of high quality.

(vi) Prior booking of dinner / breakfast shall be ensured from the occupants.

(vii) In addition to the Buffet, the Dinner may also be required to be served at Tables.

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 ANNEXURE - E

TENDERERS UNDERTAKING

1. We Intend to carry out the work by resorting to engage ……………… number of

workforce in a month as per the break-up details given below:-
Number of
Sl. Person (To be
Designation Qualification & Experience
No. filled by the
Contractor)
1 Manager Preferably diploma in catering / Hotel
Management/Graduation with 2/3 years
experience in similar line [Certificates to be
produced].
2 Room Boys Should possess good experience in the similar
field.
3 Safaiwala Should possess good experience in the similar
field.

4 Receptionist Graduation with good knowledge in computer

Clerk skills and should possess experience of 2-3
years. [Certificates has to be produced]
5 Cook Eighth Standard pass with similar experience in
reputed Hotel / Guest House. [Certificates has
to be produced]
6 Kitchen Helpers Preferably 2/3 years experience in the similar
field

Also, the workforce deployed on-call basis will possess following qualifications/experience
for repair & maintenance work of Civil, PH, Electrical & Furnitures/fixtures at ISRO Guest
House, GK-II, New Delhi

Plumber He should have minimum 3 years experience after completion of

ITI with plumbing trade license. Plumber shall be capable of
attending to the plumbing complaints independently.

Electrician He should have minimum 3 years experience after completion of

ITI with electrician trade / wireman license. Electrician shall be
capable of attending to the electrical complaints independently
both in HT and LT installation and shall be familiar with control
wiring, power wiring, cabling etc.

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Tender ref No. DOSCO-2013-2
DG Set Operator He should have minimum 3 years experience after completion of
ITI electrician / diesel mechanic trade license. DG set operator /
Diesel mechanic shall be capable of operations and
maintenance of DG Set along with associated batteries and
AMF panels, filling of diesel when required and attending to the
minor electrical maintenance.

Helper to Electrician He should have 2/3 yrs of experience of attending to electrical

complaints independently both in HT and LT installation and
shall be familiar with control wiring, power wiring, cabling etc.

2. The Tenderer shall visit the site and acquaint themselves regarding the
nature and extent of work involved for effective maintenance and accordingly
assess the man power requirement before submitting the quotation.
3. The Tenderer shall quote prevailing minimum wages issued by Ministry of
Labour, Government of India or Government of National Capital Territory of
Delhi (NCT) of Delhi, whichever is higher for all the work force, from time to
time till the completion of this contract. Any subsequent revisions in the
minimum wages issued by Labour Department of Govt. of National Capital
Territory of Delhi) will be reimbursed to the contractor on production of
documentary proof for having paid the enhanced payment to the labourers
engaged to carry out the works.
4. It is the responsibility of the Successful Tenderer & the supervisor to ensure
the upkeep of the colony premises as per the various items indicated, to the
full satisfaction of DOS/ISRO by adequate deployment of experienced/skilled
man power. Any increase in manpower if so required, during the period of
contract, for effective maintenance shall be provided by the Contractor at no
extra cost.

5. In case of absence / leave of any regular workers, the Successful Tenderer

shall make alternate arrangement by deploying required number of workers,
so as to avoid any lapse in carrying out maintenance works.

Name & Address of Tenderer Signature of Tenderer

SEAL

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 ANNEXURE – ‘F’
DUTY CHART :
The contractor shall arrange for providing the services of the following minimal staff for rendering
efficient service as per the duty chart given below :

Sl.
No
HOUSE KEEPING / RECEPTION
Staff category and strength Hours of work No. of shifts
1. Manager [ 2 persons] 6.00 am to 2.00 pm
2.00 pm to 10.00 pm Two shifts

2. Room Attendant [03 persons] 6.00am to 2.00 pm

2.00 pm to 10.00 pm Three shifts
10.00 pm to 6.00 am
3. Safaiwala [3 persons] 6.00 am to 2 pm
2.00 pm to 10.00 pm Three shifts
10.00 pm to 6.00 am

4. Reception Clerk [3 persons] 6.00 am to 2.00 pm

2.00 pm to 10.00 pm Three shifts
10.00 pm to 6.00 am

CATERING/PANTRY

1. Cooks [2 persons] 6.00 am to 2.00 pm Two shifts

2.00 pm to 10.00 pm
2. Kitchen Helper[3 persons] 6.00 am to 2.00 pm
2.00 pm to 10.00 pm Three shifts
10.00 pm to 6.00 am

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 ANNEXURE – ‘G’

Uniforms for House Keeping/Reception/Kitchen Staff

House Keeping & Reception

1 Manager To be provided with 2 sets of uniforms – once in

6 months.

2 Housekeeping staff To be provided with 2 sets of uniforms – once in

6 months.

3 Receptionists To be provided with 2 sets of uniforms – once in

6 months along with a Blazer.

Kitchen Staff

4 Cooks 4 Sets of white & white pant and shirt – 2 sets to

use in 6 months + Apron & Cap.

5 Kitchen Helper To be provided with 2 sets of uniforms – once in

6 months.

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 Annexure H
List of Cleaning Materials to be used – per month – in ISRO Guest House, GK-II
by Service Provider during the period of contract
Quantity
Sl No. Description
Perfumed Liquid Deodiser (Concentrate)
1. Anti Bacterial liquid for toilets and floors 10 Ltrs.
cleaning
2. Glass cleaning liquid soap 2 Ltrs.
3. High power detergent for mosaic cleaning 10 Kgs.
Perfume spray superior quality to give Anti-
4. bacterial atmosphere & pleasant Smell for
5 Ltrs.
spraying in the corridors
Room freshner to spray in the Conference
5. Rooms & VIP Areas (Premium or 3 Bott/Can
equivalent brands)
Mosquito repellent with pleasant smell
6. 15 Nos.
(concentrated)
7. Mop sticks 04 Nos.
8. Brooms soft 10 Nos.
9. Coconut brooms 5 Nos.
Bathroom cleaning brush with plastic
10. 10 Nos.
bristle
11. Flat brush 02 Nos.
12. Scrubber 10 Nos.
13. Cleaning cloth 15 Nos.
14. Urinal Cakes 70 Nos.
Detergent liquid/powder & other necessary
chemicals to remove stains of toilets,
15. 20 L
urinals, closets, glazed tiles etc. besides
anti-bacterial treatment of toilets
16. Dettol 02 Ltrs.
Fem/Lifebuoy/Dettol liquid soap for VIP
17. 02 Ltrs.
toilets (250ml bottles) along with Dispenser
18. Naphthalene balls 02 Kgs.
19. Spray for Cockroaches 03 Nos.
20. Toilet roll 20 Nos.
21. Harpic 1 Ltr capacity 5 Nos.
22. Paper Napkin for Dining Hall 10 Pkts.
23. Bath Soaps 30gms 05 Pkts.

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 Annexure-I

Annual Service Contract for Operation & Maintenance of ISRO Guest House, GK-II

Wages per No. of Total Total Total

Sl. Description Category
person/day personnel mandays monthly Service
No.
(in Rupees) required (30 days/ payable Charges**
month) Payable on
(in Rupees) Col. (7)
(1) (2) (3) (4) (5) (7) (8)
(6)

PART – A [Reception & Housekeeping]

1. Manager * Skilled Rs.393 2 60

2. Reception Clerk Skilled Rs.393 3 90
3. Safaiwala Unskilled Rs.297 3 90
4. Room Attendant Unskilled Rs.297 3 90
11
PART – B [Catering/Pantry Services]

1. Cook Skilled Rs.361 2 60

2. Kitchen Helper Unskilled Rs.297 3 90
5
Total workforce for Parts - A+B 16 TOTAL Rs.

PART – C [Charges towards cleaning materials as specified at

Rs.
Annexure H ]

Total of A+B+C Grand Total Rs.

* Manager is responsible for supervision of all personnel

** The Ternderer should indicate Service Charges at Col 8 for each category separately in terms of fixed
amount (in Rs.) and the same shall be firm and fixed during the currency of the contract. Service Charges
quoted in terms of percentage or in any other manner will lead to disqualification.

Date: Signature of the Tenderer along with Rubber Stamp

32
Tender ref No. DOSCO-2013-2
PART D : Quotation for Charges (on-call basis) towards repair & maintenance work of
Civil, PH, Electrical & Furnitures/fixtures at ISRO Guest House, GK-II, New Delhi

Charges for Charges for

Sl. half day full day
Description Category
No.
(in Rupees) (in Rupees)

1. Plumber Skilled

2. Electrician Skilled
Helper to Electrician Semi-skilled
3.
DG Set Operator Skilled
4.

5. Carpenter Skilled

PART E : Quotation for Maintenance Charges towards laundry services at

ISRO Guest House, GK-II, New Delhi

Sl. Unit Rate

Description
No. (in Rs)

1. Linen Washing

2. Woolen Blanket Washing

3 Curtain Cloth Washing

INSTRUCTIONS TO THE TENDERING SERVICE PROVIDER

1. Tenderer shall follow the provisions of Contract Labour (Regulation and Abolition) Act, 1970.
2. ISRO/DOS shall reimburse monthly payment towards Employer's contribution of EPF and ESI at the
prevailing rates. Hence, Tenderers may quote the rate excluding the Employer's contribution
towards EPF and ESI. Employee's contribution towards EPF and ESI has to be borne by the Workforce
deployed by the Tenderer and ISRO/DOS will not pay any contribution in this regard.
3. ISRO/DOS, New Delhi shall pay Service Tax as applicable on Wages & and Service Charges. However,
the Service Provider is responsible for remitting ESI & EPF in respect of both Employee's and Employer's
to the concerned Government authorities.
4. For cost competitiveness, all the Parts – A, B, and C will be considered.
5. The rates quoted at Part D & E should be all inclusive (including cost of transportation and all taxes).
6. The monthly laundry expenditure towards washing of linen, etc. will be reimbursed on production of Bills as
per the agreed rates, which shall be fixed and firm during the currency of the Contract

Date: Signature of the Tenderer along with Rubber Stamp

33
Tender ref No. DOSCO-2013-2