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Airspan Small Cells Basic KPI Alarm Troubleshooting Guide 271016 PDF
Airspan Small Cells Basic KPI Alarm Troubleshooting Guide 271016 PDF
• Connection Drop Rate (CDR) – This is evaluate disconnections/drops for all kind of services (QCI1 to QCI9)
“E-RAB Release whilst Active/(Initial ERAB Setup Success+ Additional ERAB Setup Success)”
• Voice over LTE Drop Rate (VDR) - This is to evaluate call drops during Volte call.
“E-RAB Release whilst Active*/(Initial ERAB Setup Success*+ Additional ERAB Setup Success*)”
*Use values from only QCI1
• Handover Success Rate (HOSR) – This is to evaluate mobility performance of the network.
“Inter eNB handover Success/Inter eNB handover Attempt”
4. Neighbour cell Availability- Check if neighbouring cells are OOS and causing handover failure because of coverage gaps or poor
coverage areas generated.
5. Neighbour cell Accessibility – Check if the neighbouring cells are having Accessibility issues, Refer to RRC Success Rate
troubleshooting module.
6. Walk Test
A. Pingpong HO
1. To identify Ping-Pong Handover, do walk test and check if Handovers are happening back n forth at same locations.
2. If both SMCs are strong (RSRP) then 1. Reduce power or 2. Physical optimization required.
3. If Macro interference causing this then increase power to make SMC dominant.
Copyright 2016 AIRSPAN NETWORKS INC. 5
HOSR Troubleshooting
2. Congestion : If “Max. Connected Users” > 30 or “DL PRB %” > 75% & “UL PRB %” > 75% then
1. Check if neighbouring cells are OOS - resolve it and monitor the performance.
2. Check # connected users at NBR cells, if possible increase the power of NBR cell & monitor the performance.
3. If SMCs are not planned tightly at affected floor then add small cell for traffic offload and monitor the performance.
4. If SMCs are tightly planned then raise to NPE/NOC team for re-design the floor with additional capacity.
Loss of the S1AP SCTP connection to 1. Verify the extent of the alarms on the nearby nodes
3 556 MME connectivity lost Major
a specific MME 2. Contact NOC for further advise
1. Verify the extent of the alarms on the nearby nodes
4 580 SGW connectivity lost Major SGW is not reachable
2. Contact NOC for further advise
No PCI resource available in the PCI
5 565 Auto PCI Allocation fail Major Report to NOC for further advise
pool
Wi-Fi Board Wi-Fi board is not active, Wi-Fi
6 587 Major Report to NOC for further advise
Connectivity software version is not updated
eSON Server
7 579 Major Server unreachable Report to NOC
connection Lost
1 . Clock Issue
Check Report to IP
Impact : If alarm present on all defined MMEs then service affecting (Channel OOS)
Actions to be taken :
1. Verify other nodes at the same site with the same MME connection if it has the same alarm
a. If it has same alarm report to IP team and check MME status
b. Otherwise, report to IP team to check:
i. Check 602 vlan tagging on L2 switch
ii. Check 602 gateway reachability with source as eNb on CSS
2. If everything is OK contact NOC team
Actions to be taken :
1. Verify other nodes with the same SGW connection if it has the same alarm
a. If it has same alarm report to IP team and check SGW status
b. Otherwise, report to IP team to check :
i. Check 601 vlan tagging on L2 switch
ii. Check 601 gateway reachability with source as eNb on CSS
2. If everything is OK contact NOC team
Probable Cause : No PCI resource available in the PCI pool ( Channel OOS)
Actions to be taken :
1. Report to NOC for further advise
Probable Cause : Wi-Fi board is not active, Wi-Fi software version is not updated
Actions to be taken :
1. Report to NOC for further advise
Impact : Not service affecting but some SON performance will be affected
Actions to be taken :
1. Check Netspan status
2. Report to IP team to check connection to eSON server
High PDV
(Event)
Check Sky,
GPS Signal antenna no
Node in Holdover Unacceptable obstruction
2.5 Min
8 Hrs
Description – The maximum holdover time has expired, node has no valid sync source
Actions to be taken :
1 . For ISC, check the GM connectivity
a. In Netspan, clock status should be connected
b. If it is not Locked, check Grand Master or refer to PTP & GPS alarm chart
c. Report to IP team
Actions to be taken :
1. Check status in Netspan connection to GM
2. Report to IP team to check connectivity to the GM.
Actions to be taken :
1. Verify additional alarms in Netspan like GPS SNR Low and Node PTP Grand Master Lost and events like
High PDV
2. Report to IP team to check connectivity to the GM.
3. If GPS problem, refer to the GPS SNR Low action item.
Actions to be taken :
1. Check additional alarms and events in Netspan
2. Report to NOC.
Probable Cause : Sky view partially obstructed ,GPS antenna faulty , GPS antenna cable faulty
Actions to be taken :
Probable Cause : Sky view partially obstructed ,GPS antenna faulty , GPS antenna cable faulty
Actions to be taken :