HAMZA SHABBIR

Objective

Seeking career opportunity within growth oriented organization where my education and knowledge
can best serve the goals and objectives of the company and I may enhance my skills.

Personal Details

Date of Birth - October 6, 1984

Nationality - Pakistani
Martial Status - Married

Contact Information

Contact No - 0333-8507060, 0345-6781114

E-mail - hamzashabbir123@live.com

Qualifications

Bachelor of Science with Honors in Computing and Information Systems from Al Abbas
Institute of Technology Dubai, UAE in Affiliation with London Metropolitan University U.K in 2005.
International Advance Diploma in Computer Studies Majoring in Advanced Programming
from Al Abbas Institute of Technology Dubai, UAE in Affiliation with London Metropolitan
University U.K in 2004.
Diploma in Database Management and Data Communication from Al Abbas Institute of
Technology Dubai, UAE in 2005.
Higher Secondary School Certificate in Engineering from His Highness Sheikh Rashid Al
Maktoum School Dubai, UAE in 2002.
Secondary School Certificate from Gujrat, Pakistan in 1999.

Languages

English : Fluent in Speaking, Reading and Writing.

Urdu : Fluent in Speaking, Reading and Writing

Professional Skills

Good Command on English, Interpersonal Communication and Customer Relationship.

Good Typing Skills with Speed of 45 wpm
Computer Hardware and Networking
Microsoft Office
Internet and E-mail
Work Experience

 As Team Leader, Sales and Marketing with Nasir Nazir Building Cleaning Services Dubai, UAE
for 1 year from Sep-2009 to Aug-10.

Job Responsibilities

 Managing sales team to obtain maximum output.

 Defining the roles and sector for the team members according to their skills and interest.
 Distributing and utilizing the available resources among the team to maximize the output.
 Developing strategic and tactical sales plans to meet the company’s sales objectives.
 Assessing profitability and providing critical input for long terms plans.
 Browsing through the market, pointing out the potential areas and focus on it.

 As Online Software Support Engineer with Eskillz.com, USA through Connections Business and
Event Services Dubai, UAE for 1 year from Aug-08 to Jul-09

Job Responsibilities

 Giving on time technical support to the clients by answering to there queries.

 Preparing data for daily Updation of Web Content.
 Helping the clients as per rules and regulations given during the training.
 Keeping record of the Issues and pipelining them for the technical team.
 Keeping track of all activities and submitting “Daily Activity Reports”.
 Getting customer feedback and preparing a “Daily Customer Feedback Report”.
 Giving personal suggestions to improve quality of the services.
 Maintaining a good relationship with the Clients.
 Finding and reporting the bugs in the software and services.
 Preparing “Summarized Monthly Reports” using “Daily Activity Reports” and “Daily Customer
Feedback Report”.

 As Assistant Manager with Morning Sun Tourism and Cargo Dubai, UAE for 1 year from Jul-07 to
Jun-08.

Job Responsibilities

 Preparation of Products Plans, Reports and Performance Charts.

 Maintaining and Filing the documents.
 Preparation of Forecasts and Pipelining reports for General Manager and senior management.
 Assisting Management to ensure the successful and timely delivery of the Promised Services.
 Assisting Management in HR and Accounts Audits.
 Handling the Recruitment, Development and Performance Appraisals of the Employees to
maintain a friendly environment.
 Strategizing, Planning and implementing various new initiatives to meeting business objectives.
 As Business Development Officer with Al Mustawa Office Supplies Trading LLC. Sharjah, UAE
For 1 year from Mar-06 to Feb-07.

Job Responsibilities

 Actively Developing and Building Corporate Relationships with the existing clients and bringing in

fresh business from newly introduced customers.

 Sending Quotations, Receiving Enquiries from customers and forwarding the sales orders to
sales in-charge.

 Maintaining good working relationships with the existing clients and showing it as example to

new and potential customers.

 Conceptualizing Business Development Ventures to draw out new business plans.

 Identifying primary thrust areas of business and gauging new opportunities to develop sales and

services based on market surveys and customer feedback

 Analyzing competitor’s products and services whilst keeping close tabs on market dynamics and

competitor activities and devising effective counter strategies to counter the same.

 As Computer Hardware Engineer with Computer Plus Trading Dubai, UAE for 6 months from Oct-
05 to Dec-05.

Job Responsibilities

 Conducting Diagnostic Procedures to find out the problems in the systems and preparing
detailed report.
 Carrying Troubleshooting based on the Diagnostics Report and preparing final report of the job.
 Assisting Management in purchase of the hardware parts.
 Dealing with the incoming customers, diagnosing the problems advising them for their issues.
 Assisting customers on Phone.

Hobbies

 Browsing through online forums, blogs and other websites to keep myself up to date.
 Blogging, Posting on the online forums.
 Researching and learning new IT and other various concepts and then practicing to be expert.
 Constantly checking IT and Mobile issues and their solutions.
 Trying and Checking new Methodologies and Softwares to help boost my productivity.
 Updating web content on Islamic websites.

References

Can be provided on request.