Corded & Cordless Phones

for PTCL Customers

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 Corded & Cordless Phones
• PTCL brings you a wide selection of phones to select from that best fit your needs
• These robust and reliable telephone sets complement your PTCL landline connection by providing
o Crystal-clear voice quality,
o Caller ID,
o Answering machine and many more features
• Browse through the wide range of sets available

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Phones Models & Specifications

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Phones Models & Specifications

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Phones Models & Specifications

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Phones Models & Specifications

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Phones Models & Specifications

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Important Guidelines
• Customer can place order by simply dialing 1218
• Selected phone-set by customer will be dispatched conveniently with cash-on-delivery
• *Prices are subject to foreign exchange fluctuation
• Contact Center staff will place the order through PCRM
• “Four Bridges” will accept and validate the order by calling customer to confirm order request
• “Four Bridges” will then dispatch the order to the customer through TCS with convenient cash on delivery mechanism
• Cash-on-Delivery charges of Rs. 160 apply on each delivery
• All phone sets have 1 Year warranty (accidental damage not included) which customers would claim directly to “Four Bridges”
• This facility will not be available for Quetta as it is not covered by TCS for cash-on-delivery

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 Important Guidelines

• PTCL customers will receive flyers

• New customers will receive flyers with welcome letter and point of sale material will be available for existing customers
• Existing base will also be sent the weblink www.ptcl.com.pk/phone via SMS
• Complaint handling mechanism will also be provided soon as it is under development, if any customer approaches us regarding any
complaint related to order then we will provide below mentioned contact info to customer

Four Bridges Contact info is

 Landline: 051-8433008
 Email: info@four-bridges.com

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Order Placement Process (Contact Center Staff End Portal)

Step 1
Click on Create New Order

Step 2
• Enter PSTN number in PSTN Field and click on GO
• Select Company Name in Landline Set Company Field
• Select “Model” in Landline Set Model Field
• Price will be set automatically

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Order Placement Process (Contact Center Staff End Portal)

Step 3
CCR will receive order submitted feedback from PCRM

Important Points

• Customer will receive confirmation call from Four Bridges

• We will guide TAT of 72 Hours after confirmation call
• Customer will pay cash at the time of delivery and that cash collection is being handled by the Partner (Four
Bridges) and not PTCL
• There is no other payment mode/option aside from cash-on-delivery i.e. customer cannot pay for the phone
through their PTCL bill or through debit/credit card etc.

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 Order Placement Process (Partner (Four Bridges) end Portal)

• Four Bridges will check the order details as appended below (step 4 screenshot)
• Four Bridges will dial confirmation call to customer
• Upon customer consent/confirmation order will be Accepted or Rejected

Step 4

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Order Placement Process (Partner (Four Bridges) end Portal)

• If Customer is willing to avail requested telephone set then Four Bridges will accept the order and will update
tracking ID as appended in below (Step 5 screenshot)
• Customer will receive tracking ID via SMS on registered mobile number
• Customer can track his order online on TCS website by mention tracking ID https://www.tcsexpress.com/

Step 5

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Thank You

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