UNIVERSITY OF MAURITIUS

FACULTY OF ENGINEERING

SECOND SEMESTER EXAMINATIONS

MAY 2015

PROGRAMME Chemical Engineering (Minor Energy Engineering)

Chemical Engineering (Minor Environment)

MODULE NAME Professional Communication Skills

DATE Thursday MODULE CODE CHE 1014Y(1)

14 May 2015

TIME 13:30 – 15:40 DURATION 2 hours +

(10 mins Reading time)

NO. OF 4 NO. OF QUESTIONS 4

QUESTIONS SET TO BE ATTEMPTED

INSTRUCTIONS TO CANDIDATES

Answer ALL questions.

 PROFESSIONAL COMMUNICATION SKILLS – CHE 1014Y(1)

Answer ALL questions

Question 1

(a) Describe three elements of communication.

[6 marks]

(b) Methods of synthesis can be categorised into quantitative and qualitative

approaches. Differentiate between these two approaches and provide an example
for each approach.
[6 marks]

(c) Describe the key elements of active listening.

[7 marks]

(d) Attitudes are made up of three components, illustrated by the ABC model. Briefly
describe these three components.
[6 marks]

Question 2

(a) What you understand by ‘copyright’? Explain how it is relevant to you as a

student.
[6 marks]

(b) Differentiate between ethics and integrity.

[5 marks]

(c) Plagiarism is a form of academic dishonesty. With the help of examples, define
and explain the term plagiarism.
[10 marks]

(d) To avoid infringement of the Data Protection Act 2004, personal data may be
anonymised. Describe four ways of anonymising personal data.
[4 marks]

Question 3

You have been appointed as a conference organiser by the University.

(a) Discuss on the main factors that you need to consider to ensure fire safety when
organising the event.
[10 marks]

(b) You wish to evaluate the event based on feedback from participants. Outline five
data collection methods from which you can choose for this purpose.
[15 marks]

Page 1 of 2
 PROFESSIONAL COMMUNICATION SKILLS – CHE 1014Y(1)

Question 4

A well known and respected innovative leading global manufacturer, with global
presence across multiple sites, is experiencing rapid growth in its operations. Due to this
growth, an opportunity has arisen for a Process Engineer to manage a range of process
related projects across several facilities.
Reporting directly to the Senior Project Manager, key accountabilities include the
following:

• Deliver a range of process related projects across the facility.

• Effectively manage projects from design, procurement, and installation through to
commissioning.
• Develop projects scoping, costs and project timelines ensuring all projects are in
line with budgetary guidelines.
• Deal extensively internally & externally on project matters.
• Deal externally with vendors and suppliers in relation to equipment specifications
and other related matters.

Skills and Experience

• Tertiary qualifications in Engineering (Chemical, Mechanical or Industrial)

• Sound knowledge of chemical related process engineering with specific
experience in managing projects.
• Industry related experience within the food, pharmaceutical, dairy, chemical or
other related industries.
• Excellent interpersonal and communication skills and the ability to liaise at all
levels.

Write a cover letter, addressed to the Human Resource Manager, to apply for this post.
You may create work experiences or any other information that you deem relevant for
this post.
[25 marks]

END OF QUESTION PAPER

Page 2 of 2