RISK MANAGEMENT AS APPLIED TO SAFETY, SECURITY AND SANITATION

TASK PERFORMANCE

MEMBERS:

Caranto, Miguel

Ciudad, Arianne Mei

Dugan, Sherwin

Fulgencio, Kyle

Verzosa, Kenjo

SECTION: HM102P

DATE: AUGUST 8, 2019

Starbucks was first opened in Seattle, Washington, on March 31, 1971 by three partners
who met while they were students at the University of San Francisco. English teacher Jerry
Baldwin, history teacher Zev Siegel, and writer Gordon Bowker were inspired to sell high-quality
coffee beans and equipment by coffee roasting entrepreneur Alfred Peet after he taught them
his style of roasting beans. Bowker recalls that Terry Heckler, with whom Bowker owned an
advertising agency, thought words beginning with "st" were powerful. The founders
brainstormed a list of words beginning with "st", and eventually landed on "Starbo", a mining
town in the Cascade Range. From there, the group remembered "Starbuck," the name of
the chief mate in the book Moby-Dick. And that’s how Starbucks name made.

On January 26, 2016, it is the turn of Starbucks in Mandaluyong City in the Philippines
when a female customer, named Jessa ordered food and coffee. She did not finish the coffee,
so she brought the cup on her way home. However, Jessa claims she felt something inside the
drink and when she stirred it with the straw she found a lifeless mouse inside the cup. Jessa
rushed to the Mandaluyong police station to blotter the incident after the branch manager
denied that the dead rodent was part of the product they had served to her. Representatives of
the city health and sanitation office who went there the following day for an ocular inspection
reportedly said the branch showed complete permits but previously declined inspection, adding
that they first wanted to check the authenticity of the mission order.

SECTORS INVOLVED:

Government

● The members of the Health and Sanitation Office of Mandaluyong City have inspected
the Starbucks Coffee branch in Addition Hills, following a complaint by a customer who
allegedly found a dead rat in her drink.
● The health officials said that based on the demonstration of the former barista, it is
impossible for a rat or any kind of insect to be mixed with the drink.
● They also inspected the branch's kitchen and storage room, and found no irregularities.

Media

● A former barista of Starbucks posted a video on facebook demonstrating on how to

make the drink ordered by the complainant.
● Starbucks Philippines has also released a statement, saying that it is taking such claims
"very seriously," and has launched an investigation into the customer's complaint.
FUNDAMENTAL ELEMENTS INVOVLED:

Safe Product/Process Design

All products shall be labeled to meet legal requirements for the designated country of use and
shall include information to allow the safe handling, display, storage, preparation and use of the
product within the food supply chain or by the customer. There shall be a process to verify that
ingredient and allergen labeling is correct based on the product recipe.

Prerequisite Programs
 There shall be maintenance for sanitation program developed to ensure good working
condition of all sanitation equipments. The effectiveness of the cleaning procedures and
practices shall be clearly defined based on potential hazards (limits of acceptable and
unacceptable microbiological and allergens levels), verified through visual hygiene audits and
swabbing programs (ATP bioluminescence techniques, microbiological testing or chemical
testing as appropriate) and documented.

HACCP System

The HACCP plan shall be developed and managed by a multi-disciplinary food safety
team that includes those responsible for quality/technical, production operations, engineering
and other relevant functions. The scope of each HACCP plan, including the products and
processes covered, shall be defined. All relevant information needed to conduct the hazard
analysis shall be collected, maintained, documented and updated

Essential Management Practices

The supplier’s senior management shall provide evidence of their commitment to

establish, implement, maintain and improve the food safety system. Senior management shall
regularly be trained to food safety and quality management relevant topics.

SUPPORTING ELEMENTS INVOLVED:

Quality Management Systems

The scope should be appropriate to the range of business activities covered, including
documented procedures to related process steps.

Best Practice Programs

Good Laboratory Practice: Test and inspection results shall be recorded and reviewed
regularly to identify trends. Appropriate actions shall be implemented promptly to address any
unsatisfactory results or trends. Testing laboratories are present on the manufacturing site;
they shall be located, designed and operated to eliminate potential risks to product safety.

Good Distribution Practice: Maintenance systems and documented cleaning procedures

shall be maintained for all vehicles and equipment used for loading/unloading.

Sustainability Programs

Supplier shall be able to demonstrate that materials are only purchased from approved
sources. The frequency of this assessment shall be based on the vendor rating of the supplier
(rating may consider product risk, past assessment or issues).

Continuous Improvement Programs:

Encouraged employees to engage in conversations with customers while taking their

orders and at the same time ensuring that customers not to wait in lines for very long. The idea
was to increase the number of drinks each Starbucks employees can make in an efficient
manner, thus reducing the number of store employees leading to cost savings for the company.

REFERENCE:

https://en.wikipedia.org/wiki/Starbucks

https://news.abs-cbn.com/nation/metro-manila/01/28/16/health-office-inspects-coffee-shop-
in-mandaluyong

https://www.ibtimes.com.au/starbucks-customer-complains-finding-dead-mouse-coffee-
1502615

https://www.wheninmanila.com/barista-speaks-out-about-rat-in-coffee-incident/

http://globalassets.starbucks.com/assets/6547a066cdcd4e0080afb1c63d428d0c.pdf