5 Technology Trends

5
ConnectWise eBook
TECH
TRENDS
YOU CAN’T AFFORD TO IGNORE
ConnectWise.com
Introduction
01 SMBs
02 Cloud
Computing 03 Smartphones
04 Internet of
Things
05 Digital
Security
Conclusion
The technology industry has always led the way when

it comes to lightning-fast agility. New trends are changing
the face of our work, and the expectations customers have
for their technology support. To keep growing and thriving
in the changing tide, technology professionals have to
change the way they do business.
It starts with understanding the most important new trends, and
how they will impact your success. In this eBook, we’ll explore:
The changing The growth and impact How smartphones The Internet of The changing
world of SMBs of cloud computing are changing the world, Things, and what methodology of
and your business it means to you digital security
ConnectWise eBook - 5 Tech Trends You Can’t Afford to Ignore 800.671.6898 | ConnectWise.com
Introduction
01 SMBs
02 Cloud
04 Internet of
Things
05 Digital
Security
Conclusion
1 SMBs
95% of the world’s businesses are small-to-midsize businesses, or SMBs, with less than 500 employees.
Those same SMBs make up 50% of the world’s GDP. In other words, by supporting small business, YOU
power the world’s economy.
Make a bigger impact by harnessing the new technologies your customers are eager to take advantage
of to improve their productivity, mobility, information analysis, and collaboration. They’re counting on
you to help significantly improve their business outcomes.
How-To
Attract new SMB clients and keep your current clients
feeling the love by continuously expanding your practice
areas to embrace new worlds, like the cloud.
Introduction
01 SMBs
02 Cloud
04 Internet of
Things
05 Digital
Security
Conclusion
2 CLOUD
COMPUTING
Today, 93% of Microsoft’s install base is still on-premise, but the best predictions show that 50% of all companies
How-To
will have moved everything to the cloud within the next five years. The shift means that supporting those
companies will be more complicated, and require more flexibility for technology solution providers like you.
50 clients. 50 different clouds. 50 employees per client. The layers add up fast. While security may still top
the list of your customers’ concerns, the cloud is coming in at a close second, and even with the complexity CloudConsole™ was built to
it involves, you can’t afford to ignore it. seamlessly gather the data you need
to make better business decisions,
reduce the effort involved in Microsoft®
Office365™ management, and even
support new billing.
Introduction
01 SMBs
02 Cloud
04 Internet of
Things
05 Digital
Security
Conclusion
3 SMARTPHONES In 5 years, 80% of adults will have smartphones. And it’s not just about conversations anymore,
but email, file-sharing, navigation, entertainment, and more. Organizations are using an increasing
number of apps—more than 70% use two or more apps beyond email according to Good.com—
ConnectWise
UserCentric™
and the average company has built at least one custom app for themselves or their customers.
As mobile dependency increases, the device-per-user count increase alongside it. With consistent
crossover from work-specific to personal devices, mobile security is getting tougher. With 80% of
employees admitting to non-approved app downloads, it’s time to act.
How-To
ConnectWise UserCentric™ makes billing by user simple and
automated. Fully integrated into ConnectWise, you’ll be able to
Get More Details Here
easily make the shift to a user-centric model even as the number
of devices continues to grow. User-centric billing delivers clearer
invoices to clients, and allows you to shift items to the cloud
without losing what you support.
Introduction
01 SMBs
02 Cloud
04 Internet of
Things
05 Digital
Security
Conclusion
4 INTERNET
OF THINGS
8 According to Gartner, the Internet of Things (IoT) is the network of physical objects that
contain embedded technology to communicate and sense or interact with their internal
states or the external environment. In other words, all your things talk to each other.
It’s a pretty simple idea, but how much value is created when all of your things are connected?
Cisco recently estimated that there will be up to 50 billion Internet-connected devices by
2020. Other estimates put that number at 26 billion, which is still huge! Either way you look at
it, the market is growing rapidly, with an estimated value of ~$7.1 trillion in 6 years.
How-To
When SMB Group’s 2015 study asked what technologies SMBs were watching
for the next year, IoT ranked low on the list of priorities, which means it’s our job
to serve as educators and attract early adopters to help your customers better
understand the opportunities created by the Internet of Things, and how you
can use it to improve internal efficiencies and create new practice areas.
Introduction
01 SMBs
02 Cloud
04 Internet of
Things
05 Digital
Security
Conclusion
5 DIGITAL
SECURITY
Help It bears repeating: the cloud is coming. In the next five years, more and more users will be expecting the
agility to work from anywhere. With rising cloud usage and the connectivity of the Internet of Things,
?
security is absolutely critical to maintaining a fully functional, data-driven business in this brave new
digital world.
It’s no secret that security has always been critical, and it grows ever more important as connectivity
grows. Most SMBs rank security among their biggest concerns, but often feel overwhelmed by how to
manage something so complex. What’s worse? While security risks are rising, most SMB budgets aren’t
growing at the same rate. Your customers need to be able to rely on you to help them manage risk.
How-To
With half of IT solution providers feeling less than safe, your customers are looking to
you to provide the right security solutions to meet their needs and their budgets. With
the ConnectWise suite of solutions in place, you’ll have the automation and oversight
you need to make sure your customers are protected now and as they grow.
Introduction
01 SMBs
02 Cloud
04 Internet of
Things
05 Digital
Security
Conclusion
Taken together, these five trends represent a revolution in technology

solution services. With a proactive set of solutions and the right
community to support your work, you can capitalize on making
your customers safer, happier, and more productive.
It starts with ConnectWise.
About ConnectWise
ConnectWise® transforms how technology solution providers successfully build, manage and grow their businesses. Through the ConnectWise platform – a comprehensive
set of award-winning solutions that deliver a seamless user experience – ConnectWise gives its partners the ability to increase productivity, efficiency and profitability. Just
as importantly, ConnectWise’s relentless commitment to innovation and unparalleled passion for partner success assures its partners have comprehensive business support
through every step of their journey. Today, more than 100,000 users in over 50 countries take advantage of the competitive edge that comes from ConnectWise solutions and its
powerful network of ideas and experts. For more information, visit www.ConnectWise.com or call 800-671-6898.

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5 Technology Trends

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5

The technology industry has always led the way when

Taken together, these five trends represent a revolution in technology

It starts with ConnectWise.

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