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Lenovo Services Presentation Deck - Customerv2
Lenovo Services Presentation Deck - Customerv2
PIA MARIE GO
Business Development Manager, Services Sales
3 - 4 Years
Microsoft estimates that the typical PC
life cycle costs $1,346 per year to
Lenovo’s mobile repair data indicates that 16%
purchase, install, maintain, transition,
& dispose. – 25% of users will experience non-warranted
damage within the first 3 years of the PC life
cycle. 2
2016 Lenovo Internal. All rights reserved.
Lenovo Services Supports Your Full IT Lifecycle
Project Management
Office Services
Planning
Support
ADP
Post-Warranty
Services
Asset Management
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2016 Lenovo Internal. All rights reserved.
Warranty Extension, Upgrade & Protection
Warranty Extensions from standard warranty (base warranty)
• Idea products - extension up to 3 years
• Think products – extension up to 5 years
Warranty Upgrades
• Upgrade from Carry-in / Depot to Onsite Support
Protection Services
Accidental Damage Protection Keep Your Drive Battery Warranty Upgrade
Covers accidental drops, spills, bumps In event of machine failure, HDD is Warranty extension from 1 to 3 years.
and structural failures incurred under retained with customer for improved Single battery* replacement within
normal handling conditions data security term of warranty coverage
5
2016 Lenovo Internal. All rights reserved. *Sealed battery is 1 year only.
Accidental Damage Protection
ADP saves an average of 28% relative to the cost of repairs without coverage
Benefits
• Protects against accidental damage
• Use Lenovo Genuine Parts – not 3rd party knockoffs
• Best for mobile users
6
2016 Lenovo Internal. All rights reserved.
Keep Your Drive – and keep your data secure
The easiest and most secure way to maintain data security and corporate regulatory compliance
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2016 Lenovo Internal. All rights reserved.
2016 Lenovo Internal. All rights reserved.
Unscripted Elite
Troubleshooting Technicians
Dedicated Premier
Premier Next Day Labor and
Phone Number Support Parts Prioritization
8
Factory Services
• Services performed and completed in factory production before shipping
Information-rich, tamper- • Image design & creation Asset Tag ID installed into Laser application on surface
resistant tags affixed to • Image load BIOS for easy integration finish to create custom
each piece of hardware • First Boot services into PC management graphics (e.g. branding)
software
2016 Lenovo® 9
2016 Lenovo Internal. All rights reserved.
Factory Services Capabilities
1) Asset Tags
Recovery Contact
Carton Label Information
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Lenovo Smart Image Capability
Ensures compatibility across all Lenovo™-based hardware platforms by combining Lenovo™
hardware and customer Windows OS image in a single dynamic imaging solution
• Resolves issues with Drivers, hardware-specific apps, hot fixes, and more.
• Tested, verified, and installed in manufacturing.
• Drivers are compartmentalized to prevent any cross contamination when new content is
added and to minimize regression testing.
• Ongoing driver update & management (Lenovo Image Library or Customer Package Options)
13
2016 Lenovo Internal. All rights reserved.
Lenovo-Managed End-to-End Win10 Transition
Define the unique needs Logistics Planning Lenovo Staff Performs On-site post installation
of your organization Unload & Unpack Installation support and end-user
Install Data Migration orientation
Stage Applies Settings
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2016 Lenovo Internal. All rights reserved.
Standard IMAC Services
• Services performed via technical engineer resources
2016 Lenovo® 16
2016 Lenovo Internal. All rights reserved.
Asset Recovery Services (ARS)
• Secure, documented disposition of end-of-life IT assets and data.
• Recover residual value for IT spending
• Addresses 3 Key Customer Concerns: Secure Data Destruction ,
Maximum Remarket Returns , and Green handling
Secured Data Wipe Logistics Remarket / Recycle Trade-In
• Data wipe with certification Asset packing, pick-up • Asset remarket Offset new Lenovo
• Media degauss / drilling and logistics from • Asset recycling according to hardware or service with
• Compliant to US DoD customer premises local and international remarket value of disposal
standards Green regulations assets
2016 Lenovo® 17
2016 Lenovo Internal. All rights reserved.
2015 Lenovo Internal. All rights reserved.
Asset Categories
Any brand of asset – Lenovo, Dell, HP, Cisco, etc…..
All asset types
PC/Laptop
Server & Networking Gear
Mobile Phones & IP Phones
Printers & Fax Machines
All electronic technology equipment with a plug i.e projectors, scanners
etc.
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2016 Lenovo Internal. All rights reserved.
ARS Scope of Service
1. Packing & Palletizing 2. Removal & Logistics 3. Data Destruction
3 options for data destruction
(Blanco, degauss, drill)
Offsite / onsite options
2016 Lenovo® 19
2016 Lenovo Internal. All rights reserved.
SAMPLE QUOTATION
Total Assets for Disposal: 175 assets
Per Unit Total
Lenovo Services Qty
Ex Tax Ex Tax
Metro - Unboxed Asset 175 $3.13 $546.88
Processing - Receipting, Cleaning, DeTagging, Asset
169 $3.75 $633.75
Report, Remarketing – PC/Laptop
Processing - Receipting, Cleaning, DeTagging, Asset
6 $2.50 $15.00
Report, Remarketing – Monitor
Data Destruction - 3 Pass Wipe (Including Reports) -
169 $5.00 $845.00
Off-Site
Total USD $1,195.63
Per Unit
Estimated Fair Market Value - Current Quarter Qty Total Ex Tax
Ex Tax
As per attached 1 $ 10,647.50 $10,647.50
++ Nett positive to
Customer
2015 Lenovo Internal. All rights reserved. 20
Videos:
• https://youtu.be/f_TydW5aZ2c - Lenovo Warranty Upgrades
• https://youtu.be/f7bW1QM6tIQ - Accidental Damage Protection
2016 Lenovo® 21
2016 Lenovo Internal. All rights reserved.