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LANPAL100 User Manual
LANPAL100 User Manual
LANPAL100
NETWORK TESTING
USER GUIDE
ii
Copyright © 2006 EXFO Electro-Optical Engineering Inc. All rights reserved. No part
of this publication may be reproduced, stored in a retrieval system or transmitted in
any form, be it electronically, mechanically, or by any other means such as
photocopying, recording or otherwise, without the prior written permission of EXFO
Electro-Optical Engineering Inc. (EXFO).
Information provided by EXFO is believed to be accurate and reliable. However, no
responsibility is assumed by EXFO for its use nor for any infringements of patents or
other rights of third parties that may result from its use. No license is granted by
implication or otherwise under any patent rights of EXFO.
EXFO’s Commerce And Government Entities (CAGE) code under the North Atlantic
Treaty Organization (NATO) is 0L8C3.
The information contained in this publication is subject to change without notice.
Trademarks
EXFO’s trademarks have been identified as such. However, the presence or
absence of such identification does not affect the legal status of any trademark.
Units of Measurement
Units of measurement in this publication conform to SI standards and practices.
LANPAL100 iii
Contents iv
9 Troubleshooting ...................................................................... 48
Solving Common Problems ............................................................................. 48
Residential internet connectivity problem ....................................................... 49
Contacting the Technical Support Group ........................................................ 50
Finding Information on the EXFO Web Site .................................................... 51
Transportation ................................................................................................ 51
10 Warranty .................................................................................. 52
General Information ....................................................................................... 52
Liability ........................................................................................................... 52
Exclusions ....................................................................................................... 52
Certification .................................................................................................... 53
Service and Repairs ......................................................................................... 53
EXFO Service Centers Worldwide .................................................................... 54
A Technical Specifications .......................................................... 55
Certification Information
EMC
Federal Communications Commission (FCC) and Industry Canada (IC)
Information
Electronic test and measurement equipment is exempt from FCC Part 15
compliance in the United States and from IC ICES 003 compliance in Canada.
However, EXFO Electro-Optical Engineering inc. (EXFO) makes reasonable efforts
to ensure compliance to the applicable standards.
The limits set by these standards are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the user guide, may cause
harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
European Union (CE) Information
Electronic test and measurement equipment is subject to the EMC Directive in the
European Union. The EN61326 standard prescribes both emission and immunity
requirements for laboratory, measurement, and control equipment. This unit has
been tested and found to comply with the limits for a Class A digital device. Please
refer to the CE Declaration of Conformity on page vi.
Note: If the equipment described herein bears the CE symbol, the said
equipment complies with the applicable European Union Directive and
Standards mentioned in the Declaration of Conformity.
LANPAL100 v
Certification Information vi
CE Declaration of Conformity
EN 61010-1:2001 Safety Requirements for Electrical Equipment for Measurement, Control, and
Laboratory Use – Part 1: General Requirements.
EN 61326:1997 Electrical Equipment for Measurement, Control and Laboratory Use – EMC
A1:1998 + A2:2001 Requirements
+ A3:2003
I, the undersigned, hereby declare that the equipment specified above conforms to the above Directive and Standards.
Manufacturer
Signature:
Features
³ Auto test: Validates connectivity to the Internet and provides server information
such as subnet mask, default gateway, etc.
³ Cable modem test: Interfaces directly with most cable modems. The
LANPAL100 unit displays specific information about the modem, such as MAC
address, IP address, Max CPE, DS channel ID, DS SNR, uptime, etc.
³ Cable/xDSL modem test: The LANPAL100 interfaces with most xDSL modems,
also allowing performing an Internet connectivity test using PPPoE. In addition,
specific information such as upstream/downstream rate, LOS errors, line
attenuation, Tx/Rx total bytes, etc, can be retrieved.
³ Speed test: Performs an Upload and Download speed test, similar to a speed
test executed from a PC (measured in kilobits per second).
³ Ping test: Tests network connectivity by pinging remote hosts. Remote host IP
addresses can be selected from a list of predefined hosts or manually entered.
In addition, the ping test performs a DNS lock-up.
³ PC NIC test: Validates whether a computer’s network interface card (NIC) is
defective or not and verifies that a network link with the computer can be
established. The LANPAL100 also provides round-trip delay measurements in
milliseconds (ms).
³ Cable tester: Tests for open, short and miswired cables. Also informs the user
whether the Ethernet cable is a straight-through or crossover cable.
³ Wiring reference: Displays reference diagrams of standard wiring (two- and
three-line phone, EIA/TIA 568A/B) showing solid or banded color codes, pair
numbering and polarity (tip/ring).
³ Tone generator: Generates tones on any pair of a two-, three- or four-pair
cable.
LANPAL100 1
Introducing the LANPAL100 Network Tester 2
³ ARP network scan: Address resolution protocol (ARP) packets are used to scan
the local subnet. The ARP network scan displays all available and used IP
addresses, as well as the MAC addresses of the used IP addresses.
³ NAT/firewall check: This simple tool checks whether the LANPAL100 is
connected directly to the Internet or connected through a firewall, displaying
the live IP address and the internal IP address of the network.
³ Field software upgrades: LANPAL100 software upgrades can be performed in
the field via RS-232 connection with a PC or another LANPAL100 unit.
Package Contents
Please verify that you received the following parts:
³ LANPAL100
Network Tester unit
³ Wrist strap
³ Soft carrying case
³ 4ft. RJ45 to RJ45
category 5e straight
through Ethernet
blue cable
³ 3 ft. RJ45 to RJ45
category 5e
crossover Ethernet
yellow cable.
³ Serial cable (DB9 to
3.5 mm)
³ 9-pin male to male
Null modem
adaptor
³ AC adapter/charger
³ Lithium ion
rechargeable
battery
Option
³ USB cable (P/N: GP-2004). This cable is required to perform LANPAL100’s
software upgrade when the PC/laptop has no DB9 interface.
LANPAL100 Unit Overview
Liquid crystal
display (LCD)
Wrist strap
eyelet Keypad
Stand
Ethernet 10Base-T
port
Cable Tester
port A (TONE)
and port B Certifications and
Serial number
(under the stand)
Quick reference
RS-232 port label
Battery compartment
(Lithium ion
rechargeable battery)
Power Sources
The LANPAL100 operates with the following power sources:
³ AC adapter/charger (connected to standard power outlet—indoor use
only) .
³ Lithium ion rechargeable battery (automatically takes over when the AC
adapter/charger is unplugged) . The icon also indicates the battery charge
level.
IMPORTANT
If the battery level becomes too low, the unit turns itself off.
LANPAL100 3
Introducing the LANPAL100 Network Tester 4
Test Applications
The LANPAL100 can be used to test and troubleshoot Central Office (CO), enterprise
and residential network applications.
WARNING
Indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injury. Do not proceed unless you
understand and meet the required conditions.
CAUTION
Indicates a potentially hazardous situation which, if not avoided,
may result in minor or moderate injury. Do not proceed unless you
understand and meet the required conditions.
CAUTION
Indicates a potentially hazardous situation which, if not avoided,
may result in component damage. Do not proceed unless you
understand and meet the required conditions.
IMPORTANT
Refers to information about this product you should not overlook.
WARNING
Use the AC adapter provided with this product
indoors only.
LANPAL100 5
Getting Started with the LANPAL100 6
Note: The battery is not charged at the factory. Fully charge it (about 4 hours)
before using the unit for the first time. However, the unit can be used
immediately when powered using the AC adapter/charger.
Battery level
indicator /
AC powered
Software version
On/Off Hold down to turn the unit on/off. The unit turns
itself off after 10 minutes of idle time. This idle
timeout is configurable from 3 to 20 minutes; refer
to Keypad Timeout on page 44 for more
information on changing this timeout.
LEDs
LANPAL100 7
Getting Started with the LANPAL100 8
Note: To start any of the network tests, select the Network Test Tools option
from the main menu. See Network Test Tools on page 11 for more
information.
LANPAL100 9
TCP/IP Testing 10
Auto-Test Internet
By selecting this option, the LANPAL100 will search for a DHCP (the Dynamic Host
Configuration Protocol) server, dynamically obtain an IP address and immediately
follow with a download and upload speed test. To use a static IP address, click on
the right arrow button (Use static) once the test is started. Make sure the static
configuration of the LANPAL100 is set accordingly with the local network. See
Network Config on page 29 for more information.
When the test is completed, click on the right arrow button for additional test
results. The Network Test Tools main menu is displayed. See Network Test Tools
Main Menu on page 12 for more formation.
Network Test Tools
The Network Test Tools allows establishing a connection through a network
element or a PPPoE. Once the connection is established, several tests can be
performed, see Network Test Tools Main Menu on page 12 for the complete list.
LANPAL100 11
TCP/IP Testing 12
If the requested static IP is already used by another device, the LANPAL100 will only
allow an ARP Scan (see ARP Network Scan on page 18).
Once the test is completed, click on the right arrow button for additional test results.
The Network Test Tools main menu is displayed.
Current settings for DHCP Lease exp indicates how long the IP address is
leased from the DHCP server. This is set by the
provider.
IP Address is the address assigned to the
LANPAL100.
LANPAL100 MAC Addr is the MAC address of the
LANPAL100.
Subnet Mask, Default Gateway, Name Server
(DNS), Domain Name and Host Name are all
settings from the DHCP server.
DHCP Server is the IP address of the DHCP
server that supplied the settings.
Use the right arrow button to renew the IP
address.
Use the left arrow button to exit the current
settings window and return to the network test
tools menu.
Current settings for static IP Address is the static address assigned to the
LANPAL100.
LANPAL100 MAC Addr is the MAC address of the
LANPAL100.
Subnet Mask, Default Gateway, and Name
Servers (DNS) are all settings from the server.
Use the left arrow button to exit the current
settings window and return to the network test
tools menu.
LANPAL100 13
TCP/IP Testing 14
Note: The LANPAL100’s top speed is approximately 4000 kbps. No matter how
fast the end user’s network connection is, the LANPAL100 will never go
much higher than 4000 kbps. If a speed test reports abnormal results,
simply run it again.
If an end user’s PC is reporting poor results on the speed test, it can be determined
whether it is a problem with the computer or the Internet connection. Simply
unplug the Ethernet cable from the back of the end user’s PC and plug it into the
LANPAL100. Run the speed test and compare the LANPAL100 results to the results of
the end user’s PC.
The LANPAL100 should report a speed of approximately 75-85% of the quoted line
speed. For example, the LANPAL100 would report about 800kbps on a 1024kbps
line.
Pressing the left arrow button during the test will abort it. At the end of the test, press
the left arrow button to return to the Network Test Tools main menu or click on the
right arrow button to perform the download/upload speed test.
LANPAL100 15
TCP/IP Testing 16
Ping Test
A simple way to test network connectivity is to ping a remote host. The ping test
sends an ICMP Echo message and watches for an ICMP Echo Reply. By sending
multiple pings and tracking the time it takes to receive a reply, the reliability and
responsiveness of the network can be determined.
Starting a Ping Test on the LANPAL100 allows the selection of the following hosts:
Host Description
Speed Test Server Verify connectivity with the network used for download and
upload speed tests. The default network server is
lanpal.exfo.com.
Statistics Description
Ping The IP address and the name of the network being pinged.
LANPAL100 17
TCP/IP Testing 18
Note: The LANPAL100 can only perform an ARP Network Scan for networks
having a mask of at least 20 bits.
LANPAL100 19
TCP/IP Testing 20
Modem Status
Modem status allows testing different modem types such as xDSL and cable
modems.
³ For Cable Modem test
Connect the modem to the Ethernet port on the LANPAL100.
Note: Make sure that the modem is connected to the service provider and that
it is powered up.
1 Cable modem fails Go to Current Settings and verify the lease expiry. If the
to perform the lease is expired, then renew the lease by pressing the right
download/upload arrow button. Repeat the auto-test Internet.
speed test when
using Auto-test
Internet
2 Cable modem stats From the cable modem status page, power cycle the
are not displayed modem (power off/on). The statistics of the modem are
when looking at the only shown during the boot up of the modem.
cable modem
status.
3 DSL modem fails to Verify that user name and password are set correctly.
connect to PPPoE
server
4 xDSL modem fails Verify that the PPPoE connection was correctly
to perform the disconnected from the PPPoE server before connecting
download/upload the LANPAL100. If this is not done, the PPPoE server may
test. It may also still associate that IP address to the MAC address of the
have difficulty router or computer that it was originally connected to.
when trying to ping.
5 xDSL modem stats Make sure to select the correct modem type. If the
are not displayed modem is not selected from the list, then the LANPAL100
when looking at the will not be able to correctly interface with the xDSL
xDSL modem modem. If the modem in not listed, please contact your
status. local EXFO representative.
6 The upload and There are many factors that can affect the upload and
download speed download speed tests. These can include the distance to
test does not show the file server (latency), time of day (more people
the correct result. accessing the internet during peak hours), etc.
LANPAL100 21
TCP/IP Testing 22
Note: Make sure that the modem is connected to the service provider and that
it is powered up.
If the test is successful, one of the following four results is displayed (IP addresses
used below are just examples, results will show the actual addresses in use):
LANPAL100 23
TCP/IP Testing 24
There are three ways the test can fail. In the first two cases, use the other
LANPAL100 tests (like the ping test) to confirm that there is a valid network
connection.
Technical details on the firewall and two-way NAT test: During the NAT test, the
exfo.com server attempts to send SNMP packets (UDP port 161) back to the IP
address connecting to it. If the LANPAL100 connects through a one-way NAT or a
firewall that blocks SNMP packets, the LANPAL100 won’t receive the packets.
Stock Indexes/Fortune Cookie
These tests are used to confirm that the end user has connectivity to the Internet.
LANPAL100 25
TCP/IP Testing 26
Test PC NIC
In addition to testing the network, it is possible to use the LANPAL100 to test a
computer’s NIC (network interface card). The Test PC NIC option allows checking
for a network link to the PC, verifying if the PC attempts to dynamically acquire an IP
address with DHCP, and finding out whether the PC responds to ping packets.
Note: This test will not work if the PC/laptop is configured to use a static IP
address instead of DHCP. The test may not work if a wireless connection
is enabled on the laptop/PC. It may be necessary to connect the cable
and start the PC NIC Test on the LANPAL100 before turning on the
PC/laptop.
1 Computer is on but Make sure the crossover cable is wired properly (using
LANPAL100 is stuck LANPAL100’s Cable Test). Make sure the crossover cable
on the “Connect connects the LANPAL100’s Network jack (the silver RJ45
network jack” jack labelled Ethernet) to the PC’s network jack. Reboot
screen (no link). the PC. Reinstall the PC NIC drivers on the PC. If possible,
try installing a different type of NIC in the PC.
2 Testing doesn’t get Make sure the crossover cable is wired properly (using
past Waiting for LANPAL100’s Cable Test). Reboot the PC. Check the
packet. Internet (TCP/IP) settings on the computer to confirm that
it is configured for DHCP (sometimes referred to as
“Acquire an IP address automatically”).
LANPAL100 27
TCP/IP Testing 28
When the test is complete, turn off the LANPAL100, reboot the PC, and reconnect it
to the network. If the network and PC have tested good, the PC should acquire an IP
address from network DHCP servers and be able to connect to your home page and
other Internet servers.
Network Config
Select Network Config from the LANPAL100 main menu and click on the right arrow
button.
Note: The Network Config menu is not available when static IP connection
has been disabled. Refer to Enable Static IP Connections on page 42 for
more information.
From the Network Config menu, it is possible to change the static configuration the
LANPAL100 uses when not using DHCP. The IP Address, Subnet Mask, Default
Gateway, and two Name Server addresses can be configured.
LANPAL100 29
Cable Testing 30
5 Cable Testing
This section provides information on the following main menu items:
³ Cable Tester on page 30
³ Wiring Reference on page 33
³ Tone Generator on page 34
The LANPAL100 is equipped with two cable tester ports allowing to perform cable
testing.
Note: The LANPAL100 can test cables having RJ11 to RJ45 type of connectors.
Cable Tester
Note: The LANPAL100 only tests cable continuity (whether a signal reaches the
other end of the cable). It does not detect split pairs or cross-talk on a
cable.
“Crossover” cable
“Flipped” cable
Opened pins
Pins 2 and 5 on A are opened pins.
Note: An opened pin may also indicate a
possible short on A.
Shorted pins
Pins 1 on A go to multiple pins on B
Note: An opened pin may also indicate a
possible short on A.
LANPAL100 31
Cable Testing 32
Use the up arrow button to replace all straight through pin numbers by arrows. For
example, pins 1, 4, 7, and 8 on port A goes respectively to pins 1, 4, 7, and 8 on
port B.
Use the down arrow button to change back the display from arrows to pin numbers.
Wiring Reference
The LANPAL100 includes reference information to assist in typical telephone and
Ethernet wiring. From the Wiring Reference menu, it is possible to find out which
wire to connect to each pin of a phone/network jack/cable. A visual diagram of the
pairs and their pin assignment is displayed.
Use the up and down arrow buttons to select the wiring types:
EIA/TIA 568B
EIA/TIA 568A
3-line phone
2-line phone
Note: For banded colors, the first color is the wire color and the second, the
color of the stripe. For example, WH/OR means that the wire is white
with an orange stripe while OR/WH means that the wire is orange with
a white stripe.
LANPAL100 33
Cable Testing 34
Tone Generator
The LANPAL100 can generate a warble tone on any given wire’s pair on its port A for
tracking cable pairs with an inductive amplifier.
An interesting application of the Tone Generator function is when the LANPAL100 is
used jointly with an inductive amplifier (tone detector) device to identify and locate
cable pairs. What is an inductive amplifier? An inductive amplifier permits cable
identification without making direct metallic contact.
Wiring Types
Select the appropriate cable type for the cable plugged into port A. Choices are:
EIA/TIA 568B
EIA/TIA 568A
3-Line phone
2-Line phone
Use the up and down arrow buttons to select the pairs, and the left and right arrow
buttons to turn tone on and off for each pair.
To exit, use the left arrow button.
LANPAL100 35
Upgrading the LANPAL100 Software 36
6 Upgrading the
LANPAL100 Software
Upgrade LANPAL100 SW
The upgrade LANPAL100 SW option is available from the main menu and allows to
upgrade/downgrade the LANPAL100 software version.
CAUTION
A failed upgrade results in a dead LANPAL100. Perform update only
when necessary.
Make sure that the LANPAL100 have enough battery power before
starting the upgrade procedure. If the LANPAL100 loses power
during the upgrade procedure, the LANPAL100 will need to be sent
back to EXFO to be re-programmed.
LANPAL100 37
Upgrading the LANPAL100 Software 38
2. Connect the LANPAL100 to the laptop using the supplied serial cable.
Note: If the computer/laptop doesn’t have a DB9 interface, a DB9 to USB cable
(P/N: GP-2004), available from EXFO, can be used.
3. Software installation
³ Power on the
LANPAL100 and go to
the software upgrade
menu (Upgrade
LANPAL100 SW).
³ Click on the right
arrow button to
continue.
³ Once the laptop has
detected the
LANPAL100, the
LANPAL100 will
display the unit
version (This Unit)
and the version from
the PC/laptop (Other
Unit). Press on the
right arrow button to
perform the upgrade.
³ The software update
progress can be seen
on both sides
³ Once the update is
completed the
LANPAL100 will
automatically power
down confirming that
the LANPAL100 has
been successfully
upgraded/
downgraded.
LANPAL100 39
Upgrading the LANPAL100 Software 40
2. Software installation
³ Power on each
LANPAL100 and go
to the software
upgrade menu
(Upgrade
LANPAL100 SW) on
both LANPAL100s.
³ Click on the right
arrow button on
both LANPAL100s to
continue.
³ Once both
LANPAL100s have
detected each other,
both LANPAL100 will
display the current
unit version (This
Unit) and the remote
unit version (Other
Unit). Clicking on the right arrow button
from this unit will upgrade it.
³ Press on the right
arrow button
(Update) of the
LANPAL100 unit to
be upgraded or
downgraded.
³ The software update
progress can be
seen on both sides.
³ Once the update is Clicking on the right arrow button
completed, the from this unit will downgrade it.
LANPAL100 will
automatically power
down, confirming
that the LANPAL100
has been
successfully
upgraded/
downgraded.
LANPAL100 41
LANPAL100 Configuration 42
7 LANPAL100 Configuration
The configuration of the LANPAL100 can be edited remotely using the configuration
page hosted on the LANPAL100 itself.
³ Perform an Auto-Test Internet using DHCP or Static IP address.
³ From a Web browser, enter the LANPAL100 IP address and the following
configuration page will be displayed.
IP Address
IP Address is the IP address of the LANPAL100.
Default Gateway
Default Gateway is the default Gateway address of the static network server.
Subnet Mask
Subnet Mask is the subnet mask address of the static network server.
User name
User name is the user name used to connect to the Internet supplier.
Domain
Domain is the domain name of the Internet supplier.
Password
Password is the password used to connect to the Internet supplier.
LANPAL100 IP Address
LANPAL100 IP Address is the IP address of the LANPAL100.
Client PC IP Address
Client PC IP Address is the IP address of the user’s PC.
Default Gateway
Default Gateway is the default Gateway address of the LANPAL100.
Subnet Mask
Subnet Mask is the subnet mask address of the LANPAL100.
LANPAL100 43
LANPAL100 Configuration 44
Speed Test
Allows setting the download and upload URL address for the Test Download/Upload
Speed test.
Download URL
Download URL is the Internet URL address of the file to be used for the download
test. The default URL is lanpal.exfo.com/speedtest.bin where speedtest.bin is the
name of the file to be downloaded.
Upload URL
Upload URL is the Internet URL address of the file name to be used for the upload
test. The default URL is lanpal.exfo.com/cgi-bin/upload.cgi where upload.cgi is the
name of the file to be uploaded.
Keypad Timeout
Allows setting the keyboard’s idle time before the unit turns itself off. Possible
timeouts are from 3 to 20 minutes. The default keypad timeout is 10 minutes.
Save Changes
Replaces the current LANPAL100 configuration with the new configuration from this
window.
Load Defaults
Replaces the current LANPAL100 configuration with the factory configuration.
Procedure to setup a speed test server
To setup your own speed test server, you require knowing whether your company
web server is UNIX or Windows based system. You will also require administrative
rights to create some directories to store the file that needs to be downloaded as
well as a script file for the upload speed test. IIS (Internet Information Server) must
be enabled when using a Windows based Web browser.
To create an ideal download file, make sure that the file is compressed, for example
an MP3 file, this way networking equipment will not compress the file that may
distort the results. It will also be a good idea to make the file the same size as the
link being tested; for example, if the service being offered to the end user is 3 Mbps,
then make the file a 3 Megabyte file. Note that 1 Megabyte = 8 Megabits.
#!/bin/sh
Name the file upload.cgi and save it in a script directory, for example cgi-bin. In
addition, make sure that the execute bit is set.
<% Response.Write "ok " & Request.TotalBytes & " bytes uploaded" %>
Name the file upload.asp. Make sure that the directory and the file have execute
permissions enabled.
LANPAL100 45
Maintenance 46
8 Maintenance
To help ensure long, trouble-free operation:
³ Keep the unit free of dust.
³ Clean the unit casing and front panel with a cloth slightly dampened with water.
³ Store unit at room temperature in a clean and dry area. Keep the unit out of
direct sunlight.
³ Avoid high humidity or significant temperature fluctuations.
³ If any liquids are spilled on or into the unit, turn off the power immediately and
let the unit dry completely.
IMPORTANT
The battery is not charged at the factory. Fully charge it (about 4 hours)
before using the unit for the first time.
Batteries function and charge properly between 0 °C and 45 °C (32 °F and
113 °F). Battery will not charge if the temperature is below -10 °C (14 °F)
or above 45 °C (113 °F).
Never store at temperatures above 60 °C (140 °F).
Charge only with the supplied charger.
WARNING
Do not throw batteries into fire or water and do not short-circuit
the batteries’ electrical contacts. Do not disassemble.
LANPAL100 47
Troubleshooting 48
9 Troubleshooting
Solving Common Problems
LANPAL100 49
Troubleshooting 50
To accelerate the process, please have information such as the name and the serial
number (see the product identification label—an example is shown below), as well
as a description of your problem, close at hand.
Transportation
Maintain a temperature range within specifications when transporting the unit.
Transportation damage can occur from improper handling. The following steps are
recommended to minimize the possibility of damage:
³ Pack the unit in its original packing material when shipping.
³ Avoid high humidity or large temperature fluctuations.
³ Keep the unit out of direct sunlight.
³ Avoid unnecessary shock and vibration.
LANPAL100 51
Warranty 52
10 Warranty
General Information
EXFO Electro-Optical Engineering Inc. (EXFO) warrants this equipment against
defects in material and workmanship for a period of one year from the date of
original shipment. EXFO also warrants that this equipment will meet applicable
specifications under normal use.
During the warranty period, EXFO will, at its discretion, repair, replace, or issue
credit for any defective product, as well as verify and adjust the product free of
charge should the equipment need to be repaired.
IMPORTANT
The warranty can become null and void if:
³ unit has been tampered with, repaired, or worked upon by
unauthorized individuals or non-EXFO personnel.
³ warranty sticker has been removed.
³ case screws, other than those specified in this guide, have been
removed.
³ case has been opened, other than as explained in this guide.
³ unit serial number has been altered, erased, or removed.
³ unit has been misused, neglected, or damaged by accident.
Liability
EXFO shall not be liable for damages resulting from the use of the product, nor shall
be responsible for any failure in the performance of other items to which the
product is connected or the operation of any system of which the product may be a
part.
EXFO shall not be liable for damages resulting from improper usage or unauthorized
modification of the product, its accompanying accessories and software.
Exclusions
EXFO reserves the right to make changes in the design or construction of any of its
products at any time without incurring obligation to make any changes whatsoever
on units purchased. Accessories, including but not limited to fuses, pilot lamps,
batteries and universal interfaces (EUI) used with EXFO products are not covered by
this warranty.
This warranty excludes failure resulting from: improper use or installation, normal
wear and tear, accident, abuse, neglect, fire, water, lightning or other acts of nature,
causes external to the product or other factors beyond EXFO’s control.
Certification
EXFO certifies that this equipment met its published specifications at the time of
shipment from the factory.
Note: A test setup fee will apply to any returned unit that, after test, is found to
meet the applicable specifications.
After repair, the equipment will be returned with a repair report. If the equipment is
not under warranty, you will be invoiced for the cost appearing on this report. EXFO
will pay return-to-customer shipping costs for equipment under warranty. Shipping
insurance is at your expense.
LANPAL100 53
Warranty 54
LANPAL100 55
Technical Specifications 56
P/N: 1043150
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