Download as txt, pdf, or txt
Download as txt, pdf, or txt
You are on page 1of 21

SECURITY BANK

TERMS AND CONDITIONS

This document lays out the Terms and Conditions concerning the use of Security Bank
Online (i.e. the retail Internet banking platform of Security Bank Corporation).
For consistency and conciseness, the words "I", "me", "my", "mine" refers to the
Customer who is enrolled or enrolling in Security Bank Online. The words "Bank",
"you" and "your" refer to Security Bank Corporation or ("SBC" for short) and/or SB
Cards Corporation. The word "Customer" refers to the person(s) or judicial entities
who singly or jointly own an account with SBC and/or person(s) who own a Security
Bank MasterCard account.

ELIGIBILITY TO USE

1. I understand that my filling up of the Online Enrolment Form and submission and
activation of the same does not automatically qualify me to use Security Bank
Online, and is subject to my eligibility as a Customer and the eligibility of the
account(s) I am enrolling in Security Bank Online and your approval.

2. I agree that I can separately enroll in Security Bank Online with my Security
Bank MasterCard account and add or link my other accounts in Security Bank subject
to your approval.

3. You reserve the right to decline my enrolment to Security Bank Online for
reasons including, but not limited to, incorrect Card Number and/or Credit
Verification Value (for credit Cards) inaccurate or incomplete enrolment
information, wrong account number, inoperative email address, which you are not
obliged to inform or notify me about.

4. I acknowledge that the use of Security Bank Online is subject to its continued
operation and my compliance with the Terms and Conditions herein.

ACCESS TO INTERNET BANKING SERVICES


1. I can access my account(s) in Security Bank Online anytime, anywhere through the
use of the Internet using my User ID and Password. However, the Internet banking
services or any part thereof may not always be available due to facility/system
upgrades and/or maintenance.

2. I agree that only the account(s) I have specified during online enrolment will
be provided with Internet banking access. I may enroll additional accounts by
filing them online at Security Bank Online.

3. I agree that only the first account(s) linked to the ATM card number that I have
specified during online enrolment will be provided with Internet banking access. I
may enroll additional accounts by filing them online at Security Bank Online.

4. I understand that my enrolment in Security Bank Online will be made effective


after I receive your approval of my application through email notification.

SECURITY AND PASSWORD USAGE

1. I agree to keep my Security Bank Online User ID and Password, confidential and
secure at all times.

2. I also agree to assume full responsibility for the activation of my Security


Bank Online account through the use of my ATM and credit card which has
corresponding Terms and Conditions to which I am bound from the time of its
activation.

3. I agree to assume full responsibility for all transactions made in my account(s)


through the use of my User ID and Password. I also agree that any instruction made
in Security Bank Online through the use of my log-in information shall be
conclusively presumed to be done or authorized by me, are correct, complete,
irrevocable, and binding upon me, without need for you to verify the authenticity
of such instruction.

4. I agree to change my Password from time to time or as may be necessary. I


further agree that if I notice any unusual/unauthorized transactions, I will
immediately change my Password through the Security Bank Online�s Change Password
facility and I will notify you immediately through the Security Bank Online Help
Desk at (02) 88-791-88 or email the bank at sbonline@securitybank.com.ph.

5. I agree that you are entitled, at your sole discretion and without liability, to
act on the transactions and instructions received from me through the use of my
User ID and Password. I further agree that you will not be held liable for acting
on these instructions which you reasonably believe emanated from me.

6. I agree that only your own record of transactions maintained through computer
systems or otherwise shall be acceptable to you as conclusive and shall be binding
on you and me for all purposes.

7. I further agree that all transactions arising from the use of Security Bank
Online to operate a joint account shall be binding on all the joint accountholders,
jointly and severally.

8. I agree that the Bank, at its sole discretion, is entitled to act on the
instructions received via Internet Banking which the Bank reasonably believes
emanated from me by the use of my User ID and Password. I further agree that the
Bank shall not be liable for acting in accordance with or based on the Internet
Banking service requests and/or instructions through my Internet Banking account,
which it believes emanated from me.

9. For enrolled joint "and/or" accounts, I also agree and understand that all
transactions done by me through the use of Security Bank Online are done with the
consent of all of my co-depositor(s). Furthermore, I declare under the penalties of
perjury that all of my co-depositor(s) is/are living at the time of such
transactions. I further agree that the Bank shall not be liable for acting in
accordance with or based on the Internet Banking service requests and/or
instructions through my Internet Banking account, which it believes emanated from
me.

INTERNET BANKING SERVICES

I understand that the following are some of the Internet banking services offered
via Security Bank Online:

1. Online Enrolment

1.1 I understand that Security Bank shall provide me with instructions on how to
enroll and activate my enrolment to Security Bank Online through the three (3)
activation options: Enrollment PIN, ATM and print and sign.

1.2 I understand that when I choose the print and sign activation option, I
personally have to nominate/enroll each and every account that I indicate in the
Online Enrolment Form, and that I request that these accounts be given the
functionalities of Security Bank Online.
1.3 I also understand that when I choose the ATM activation option, Security Bank
has the right to choose the account(s) which I can enroll initially. Reasons would
include but are not limited to security and system limitations.

1.4 I understand that my and Security Bank�s nomination of account(s) to be


enrolled, does not automatically qualify the enrolment of the account(s), and is
subject to the eligibility of the account(s) I am enrolling in Security Bank Online
and your approval.

1.5 I also understand that at this point, only individual activeEveryday Mastercard
, Cash Cards and checking and savings account (CASA) with the exception of in-
trust-for (ITF) and treasurer-in-trust (TIT) accounts can be enrolled. I also
understand that only �or� joint accounts may be enrolled and activated but only
through the print and sign activation option and should have the consent of all my
co-depositor(s).

1.6 I also understand that Security Bank has the right to impose new rules on the
eligibility of the accounts to be enrolled. The eligibility of the accounts which
can be enrolled shall be based on your announcement which shall be binding whether
I have knowledge of the announcement or not.

2. Balance Inquiry

2.1 I can access the Available Balance or the withdrawable balance of each of my
enrolled bank accounts as of the date and time of my inquiry.

2.2 I can access the Available Balance, Cash Advance Balance, Deferred Payment Plan
Balance of each of my enrolled Security Bank Mastercard as of the date and time of
my inquiry.

3. Transaction History

I can access my last transactions for the last three (3) months under Transaction
History. This statement may be downloaded, saved and printed.

4. Fund Transfer
4.1 Only cleared and withdrawable balances of my enrolled/nominated accounts shall
be considered for fund transfers subject to limits that may be set by the Bank. In
case of insufficient funds in my account and/or violation of limits, my fund
transfer request will automatically be cancelled and you will not be required to
make any further attempt to perform the transfer. You shall have no obligation or
liability if the transfer is not completed due to insufficiency of funds in my
account or violation of limits. In all cases, I am responsible for making alternate
arrangements for the transfer.

4.2 I may choose to transfer funds immediately or on a scheduled basis. For


Immediate Fund Transfers, I shall manually trigger the transfer on the transfer
date while for Scheduled Fund Transfers, on the other hand, funds shall
automatically be transferred on a scheduled basis.

4.3 The starting date of Scheduled Fund Transfer starts at least one (1) banking
day after the date of request. Such funds will be deducted anytime on the date of
scheduled transfer from my �transfer from� account and funds must be available in
my �transfer to� account on the scheduled transfer date(s). A Scheduled fund
Transfer cannot start on the date of request.

4.4 Cancellation of a Scheduled Fund Transfer should be done through Internet


banking at least one (1) banking day before the scheduled date taking into account
the transaction cut-off time.

4.5 I also understand that the bank shall have no obligation or liability if the
funds were not transferred to the intended recipient due to erroneous account
number entered. I understand that it is always my responsibility to ensure that
transaction details entered are correct and accurate.

4.6 I also understand that I can transfer funds to my own accounts and third party
accounts with no limits in amount for as long as I enroll these accounts in
Security Bank Online. Otherwise, they will be treated as non-enrolled third party
accounts which are subject to a daily amount limit. I also agree that you may
modify the funds transfer limit from time to time without prior notice to me.

4.7 I also understand that I can enroll third party accounts as recipients of my
funds transfers provided that the purpose of the enrollment is disclosed.

5. Bills Payment

5.1 Only cleared and withdrawable balances of my enrolled/nominated accounts shall


be considered and available for bills payment subject to limits that may be set by
the Bank. In case of insufficient funds in my account and/or violation of limits,
my bills payment request will automatically be cancelled and you will not be
required to make any further attempt to perform the payment. You shall have no
obligation or liability if the payment is not completed due to insufficiency of
funds in my account or violation of limits. In all cases, I am responsible for
making alternate arrangements for the payments.

5.2 Only cleared and withdrawable balances of my enrolled/nominated accounts shall


be considered and available for bills payment subject to limits that may be set by
the Bank. In case of insufficient funds in my account and/or violation of limits,
my bills payment request will automatically be cancelled and you will not be
required to make any further attempt to perform the payment. You shall have no
obligation or liability if the payment is not completed due to insufficiency of
funds in my account or violation of limits. In all cases, I am responsible for
making alternate arrangements for the payments.

5.3 The starting date of a Scheduled Bills Payment starts at least one (1) banking
day after the date of request. On the scheduled date(s) such funds will be deducted
anytime from my source account and will be paid to my chosen merchant on the
scheduled bills payment date(s). A Scheduled Bills Payment cannot start on the date
of request.

5.4 Any discrepancy between the billing amount and the paid amount shall not
involve you. Instead, the same shall be resolved between me and the payee-company
(ies).

5.5 You shall have no obligation or liability if the payment that I made was not
received by the intended merchant nor was it paid in favor of the intended
subscriber or card number due to wrongly selected merchant and/or erroneous
subscriber or card number. I understand that it is always my responsibility to
ensure that transaction details entered are correct and accurate.

5.6 Cancellation of Scheduled Bills Payment should be done through Internet banking
at least one (1) banking day before the scheduled date taking into account the
transaction cut-off time.

5.7 Bills Payments made through the Security Bank Online after system downtime
shall be considered payments for the next banking day.

5.8 You are authorized to disclose to any of the payee-company (ies) any matter
pertaining to my account(s) as may be necessary for the operation of this bills
payment arrangement. Henceforth, I hereby waive my rights as a depositor under RA
1405 or the Secrecy of Bank Deposits Law and allow the disclosure of my account
information as may be necessary to effect this transaction.
5.9 Payment procedures/stipulations imposed by my payee-company (ies) not
consistent herewith or with the Terms and Conditions hereof or any related
documents or instruments executed by me and the Bank shall be incorporated herein
and made part of these Terms and Conditions.

5.10 You shall not be liable for any adverse actions/consequences instituted by any
of my past due accounts, including service disconnection, termination of contract,
lapse of policy, and/or the like.

5.11 The bills payment arrangement between you and any of your affiliated payee-
companies may be cancelled at any time by either party without any prior notice of
termination to me.

6. Statement of Account (SOA) Download

6.1 I can download my current day, previous day, previous one (1), two (2) and up
to three (3) months transaction from my bank accounts and previous and/or
current SOA for my credit card enrolments.

6.2 I understand that downloading my Statement of Account is still subject to SOA


Download Terms and Conditions.

7. Checkbook Reorder

7.1 I agree that I can only request a maximum of five (5) checkbooks per
transaction each personal checkbook cost P250.00

7.2 I understand that I need to enroll the checking account in Security Bank Online
which the checkbook(s) request(s) is/are for.

7.3 I also understand that my request for checkbook(s) is still subject for your
approval. I further understand that you reserve the right to decline my request for
checkbook(s) for reasons which you are not obliged to inform or notify me about.

7.4 I also understand that the checkbooks requested through Security Bank Online
shall be for pick-up at my depository or processing branch after two (2) weeks from
date of the approval of my request.
7.5 I agree that checkbook(s) may be picked up by a representative. I have the
option to nominate a representative upon my request.

7.6 I agree that all checkbook reorders submitted after the system down time will
be considered reorders dated the next banking day.

7.7 Cancellation of a checkbook re-order(s) should be done through Internet banking


which may be done only before the branch approval of the request.

7.8 I also agree to hold the Bank free and harmless from any and all claims and
liabilities and I undertake to reimburse/indemnify the Bank for all such costs,
payments, damages and expenses which the Bank may be liable for or which the Bank
may incur or have incurred by reason of the Bank�s implementation of my checkbook
reorder(s); and I further undertake to notify the Bank promptly in writing of any
change in the conditions which give rise to my request for checkbook reorder.

8. Prepaid Reloading

8.1 Only cleared and withdrawable balances of my enrolled/nominated accounts shall


be considered and available for prepaid reloading subject to limits that may be set
by the Bank. In case of insufficient funds in my account and/or violation of
limits, my prepaid reloading request will automatically be cancelled and you will
not be required to make any further attempt to perform the action. You shall have
no obligation or liability if the action is not completed due to insufficiency of
funds in my account or violation of limits. In all cases, I am responsible for
making alternate arrangements for the prepaid reloading activity.

8.2 I may choose to purchase electronic load credits immediately or on a scheduled


basis. For Immediate Reload, I shall manually trigger the payment on the payment
date while for Scheduled Reload, on the other hand, load credits shall
automatically be paid on a scheduled basis.

8.3 The starting date of a Scheduled Reload starts at least one (1) banking day
after the date of request. Such funds will be deducted anytime from my source
account and Reload request will be processed on the scheduled reload date(s). A
Scheduled Reload cannot start on the date of request.

8.4 Any discrepancy in the paid amount shall not involve you. Instead, the same
shall be resolved between me and the concerned Telco(s).
8.5 You shall have no obligation or liability if the reload request that I made was
not sent to the intended device due to wrongly selected Telco/or number. I
understand that it is always my sole responsibility to ensure that transaction
details entered are correct and accurate.

8.6 Cancellation of Scheduled Reload should be done through Internet banking at


least one (1) banking day before the scheduled date taking into account the
transaction cut-off time.

8.7 Payment procedures/stipulations imposed by my payee-company (ies) not


consistent herewith or with the Terms and Conditions hereof or any related
documents or instruments executed by me and the Bank shall be incorporated herein
and made part of these Terms and Conditions.

8.8 You shall not be liable for any non-sending of loads to a device if the load
provider fails to do so or for any reason whatsoever.

8.9 I understand and accept that the prepaid reloading arrangement between you and
any of your affiliated payee-companies may be cancelled at any time by either party
without any prior notice of termination to me.

9. Credit Card Application

9.1 I confirm that the information given by me is true and correct. I authorize SB
Cards to verify and investigate it from whatever sources you may consider
appropriate

9.2 I understand that falsifying any information is sufficient ground for legal
action and for the rejection of my application

9.3 I understand that my application will undergo credit checking and subject to
Bank approval as may be deemed appropriate by SB Cards.

9.4 I understand that my application form and submitted documents to SB Cards shall
not be returned to me for whatever reason

9.5 I understand that falsifying any information on the enclosed documents is


sufficient ground for legal action and for the rejection of my application.
9.6 I understand that in case of disapproval of my application, SB Cards is under
no obligation to provide me with the reason for such decision.

9.7 I understand that by signing at the back of the Card when delivered to me, I
signify my agreement to the Security Bank MasterCard Credit Card Terms and
Conditions.

9.8 I acknowledge that in case of issuance of a Supplementary Card, I hold myself


jointly and severally liable for all obligations, charges, and liabilities incurred
by my Supplementary Cardholder/s and that in the event of delinquency, I hereby
authorize SB Cards to report and include my/our names in negative listing of any
credit card bureau or institution.

9.9 I further waive any defense of minority or illiteracy on any Supplementary


Cardholder/s.

9.10 I acknowledge that the said terms and conditions may likewise be viewed in the
Security Bank website. I accept liability for all charges to the principal card and
supplementary cards.

ELECTRONIC MAIL

1. I agree that I shall not rely on email if I need to communicate with the Bank
right away regarding incidents, such as but not limited to: reporting a lost or
stolen credit/ATM card, unauthorized transaction in one of my account(s) or if I
need to stop a scheduled fund transfer that is scheduled to occur, or to issue a
stop payment order for a range of check numbers.

2. I agree that the Bank may respond to me by electronic mail with regard to any
matter related to the services.

3. I also agree that the Bank may send information about other products and
services to me by electronic mail.

4. I also agree that the email address I specified in my online enrolment form is
valid and operative. I understand that Security Bank is not responsible for any
bounced or delayed emails sent to me due to but not limited to the following
reasons: mailbox not found (invalidity of the email address enrolled), mailbox
unavailable, mailbox full or quote exceeded, host unknown, blacklist filters and
content filters.

FEES AND CHARGES

1. By accepting these Terms and Conditions, I agree to pay the applicable fees and
charges that you may impose for the use of Security Bank Online and you will debit
my deposit account(s) and/ or charge my Security Bank MasterCard as the
transactions are completed.

2. You reserve the right to impose new charges and change existing charges within
the limits allowed by the law. The rate of such charges, period and method of
payment shall be based on your announcement which shall be binding and payable by
me if Security Bank Online is still being retained/availed of and/or used after the
announcement, whether I have knowledge of the announcement or not.

AVAILABILITY AND CUT-OFF TIMES

1. I understand that Security Bank Online is available 24 hours a day, 7 days a


week, except during system downtime for maintenance, or computer,
telecommunication, electrical, or network failure, and/or any other reasons beyond
your control.

2. Acknowledged that transactions made through Security Bank Online shall be


subject to your prescribed cut-off time(s), and transactions made after your
designated cut off time(s) shall be considered transactions of the next day.

DISCLAIMER OF WARRANTIES

I agree that the bank is not responsible for any incorrect or inaccurate
information or entry of information, whether caused by me or by any of the
equipment or programming associated with or utilized in connection with Security
Bank Online or the products or services provided on or through the site, or by any
technical or human error which may occur in the processing of information received
by the bank resulting to damage or losses. I further understand that Security Bank
assumes no responsibility for any error, omission, interruption, deletion, defect,
delay in operation or transmission, communications line failure, theft or
destruction or unauthorized access to, or alteration of, information received or
submitted in connection with the site resulting to damage or losses. I further
understand that Security Bank Online is not responsible for any problems, errors or
technical malfunction of any telephone network or lines, computer on-line systems,
servers or providers, computer equipment, or software, or any failure of e-mail on
account of technical problems or traffic congestion on the Internet, including
injury or damage to participants or to any other person�s computer related to or
resulting from use of Security Bank Online or its contents.

DISCLOSURE OF INFORMATION

1. I agree that you or your accredited agencies may hold and process information
relating to me, my address, accounts, business, etc., whether provided by me or
coming into your possession

2. I agree that you may disclose from time-to-time customer information to your
other offices and branches, to your subsidiaries and affiliates, and to third
parties/vendors such as but not limited to messengers, couriers, credit rating
agencies, verification agencies, and marketing agencies engaged by you, as well as
in connection with any of the following:

2.1 at the request of any government or other similar body/authority, such as the
Bangko Sentral ng Pilipinas or the Bankers Association of the Philippines, having
jurisdiction over you or your subsidiary or affiliate;

2.2 pursuant to subpoena or other court or legal process/es in connection with any
litigation between me and you or your subsidiary or affiliate, except if I am
lawfully contesting the legality of the same;

2.3 when requested by any other bank/financial institution/; and,

2.4 When otherwise required to do so in accordance with applicable law.

LIMIT ON LIABILITY

1. You reserve the right to alter the scope and availability of the Security Bank
Online, and to modify, restrict, withdraw, cancel, disconnect, deactivate, suspend
or continue any or all the services of the Security Bank Online without prior
notice to me.

2. You reserve the right to cancel or refuse to execute any of my instructions at


any time without incurring any liability without notice and without stating the
reason thereof.
3. You shall not be liable to me for my inability to use the Security Bank Online
including your website, due to causes beyond your control, such as but not limited
to, computer hardware or software problems including bugs and viruses, or
related/incidental problems that may be attributed to a third party utility,
telecommunications service, or information service provider, or in cases of natural
disasters or calamities, fortuitous events, force majeure, and other unforeseen
events or emergencies.

4. Upon my agreement with you through the Internet by any person using my log-in
information, including without limitation, any transfer to a third party maintained
with you, or upon your receipt of my instruction(s), you reserve the right to treat
and deem such instruction(s) as valid, correct, complete, irrevocable, and binding
on me, and as such you may implement them at your absolute discretion. You shall
neither be liable for such instruction(s) nor be obliged to investigate the
authenticity or authority of the persons sending my instruction(s), nor verify the
accuracy and completeness of my instructions. I hereby accept full responsibility
for all transactions executed via your e-channels and in particular, in ensuring
the accuracy and completeness of my instruction(s).

5. I am responsible for providing and maintaining an operational and available e-


mail address and/or cellular phone number for you to send communications or
notifications to me as may be necessary. You shall not be liable to me for any
undelivered e-mail communication, SMS or "text" message, or any cost that I may
incur due to my delayed receipt of, or inability to receive your communication or
notification through these e-mail and/or cellular phone facilities. I shall
promptly notify you of any change in my e-mail address, contact numbers, home or
business address or any other information which may affect communication.

6. I hold you, your subsidiaries and affiliates, as well as any of your officers,
employees and representatives free and harmless from any and all claims and
liabilities relating to loss or damages I may incur:

a. for inaccurate or incorrect entries, omissions, discrepancies, and unauthorized


transaction(s) in your statement that I did not immediately report to you;

b. for acting fraudulently or negligently, including failing to properly safeguard


my log in information and failing to report any unauthorized access, and
consequently, for any unauthorized interception or use or missending of data
relating to me or to my account(s);

c. for discontinuance or cancellation of my account, subscription, or service


coverage due to my bills remaining unpaid due to reasons beyond your control;

d. for malfunctions in communications facilities not under your control that may
affect the timeliness or accuracy of the instructions sent;
e. if the instruction I submitted through Security Bank Online is not implemented
and I fail to verify it and promptly report it to you

7. I acknowledge your right to deactivate or de-list me from Security Bank Online


without prior notice whether temporarily or permanently, if I fail to comply with
your policies and standard operating procedures relating to my account(s), if I
fail to show activity in my Security Bank Online account, or if you deem that my
continued access may adversely affect your system�s credibility/security.

OTHER AGREEMENTS

1. All Terms and Conditions of my existing savings/checking account agreement(s)


with you insofar as are not inconsistent herewith shall remain in full force and
effect.

2. For "AND/OR" joint accounts, it is hereby understood and agreed that all
transactions to be made by any of us via Security Bank Online are deemed to have
been done with the consent of all the co-depositors.

3. My enrolment in Security Bank Online shall be effective upon receipt of your


confirmation of the enrolment of my account(s). However, if my account(s) is/are
closed, dormant, garnished, escheated, or whatever reason, I agree that you may
terminate my enrolment without need of prior notice to me.

4. Use of Security Bank Online as well as all accounts enrolled herein shall be
governed and be subject to the applicable provisions of Republic Act No. 8792 (E-
Commerce Act), the laws of the Philippines and all applicable rules and regulations
of the Bank, the Bangko Sentral ng Pilipinas (BSP) and the Bankers Association of
the Philippines (BAP) and other regulatory bodies.

5. I understand that there may be instances when my use of any Internet Banking
Service may be delayed because of System Error due to unavailability of host to
process the transaction. In this instance, when the host becomes available, you
will process the transaction until it becomes complete even if the host becomes
available after the date of the transaction.

CONSENT TO THE TERMS AND CONDITIONS


1. I understand the Terms and Conditions detailed herein and the corresponding
risks entailed in availing of the services in Security Bank Online.

2. By accepting the terms and conditions and by using Security Bank Online, I agree
to be bound by the Terms and Conditions governing the same, its nature, present and
future functionalities and operating features, and to pay any applicable fees
associated with the use of the same. Acceptance online would translate to
acceptance in writing.

3. I understand that any subsequent enrolment to Security Bank Online shall be


covered by the same Terms and Conditions.

4. I understand that all the other Terms and Conditions governing the services
offered is Security Bank Online shall remain in full force and effect.

5. I agree that you may modify, amend, or supplement the Terms and Conditions from
time to time without prior notice to me. I likewise agree to be bound by any and
all laws, rules, regulations and official issuances applicable to Security Bank
Online now existing or which may hereinafter be issued or communicated by you
through whatever means, as well as such other Terms and Conditions governing the
use of other facilities, benefits, or service which you may make available to me in
connection with Security Bank Online.

6. I also agree that my continued use of Security Bank Online thereafter shall
constitute my acceptance of the modifications and revised Terms and Conditions.

7. I agree that the use of Security Bank Online is at my own risk and I shall
assume all risks, errors, omissions and delays incidental to or arising out of the
use of Security Bank Online. I acknowledge that I have understood the Terms and
Conditions and the corresponding risks entailed in availing these services from
Security Bank Online.

8. I hereby guarantee that all transactions availed of through this product are
carried out in accordance with existing laws and I promise to do and perform all
acts in order to comply with the requirements of any existing law, rules and
regulations.

9. Should any of the Terms and Conditions herein be held invalid, the legality and
enforceability of the remaining Terms and Conditions shall not in any way be
affected or impaired.
INQUIRIES AND COMPLAINTS

For inquiries and complaints, the Customer can contact the Bank�s 24-Hour Customer
Service hotline at (632) 88-791-88 or email the Bank at
customercare@securitybank.com.ph. Security Bank Corporation is supervised by Bangko
Sentral ng Pilipinas with telephone number (632) 708-7087 and email address at
consumeraffairs@bsp.gov.ph.

SOA DOWNLOAD TERMS AND CONDITIONS

This Agreement made between me and Security Bank Corporation forms an integral part
of the Security Bank Online Terms and Conditions I previously agreed upon.
Definitions as used in this Agreement; the words "Bank", "you" and "your", mean
Security Bank Corporation (SBC). "I", "my" and "me" mean the account owner(s)
authorized to download Statement of Account/s (SOAs) under this Agreement.
"Account" or "accounts" mean my deposit accounts at SBC such as Checking and
Savings accounts.

If I want to download my Statement of Account/s (SOA/s), I must first read and


agree to all the terms and conditions set forth in this Agreement. By clicking on
the "I ACCEPT" button below, I acknowledge my understanding of, and agreement to,
the following terms and conditions:

1. My statement/s are available for my viewing, downloading or printing for a


period of three (3) months from the date that any such statement is made available
to me.

2. The "Account Balance" of my downloaded file shall not be determinative of the


actual balance to the credit of my account at the time of the viewing or download
unless verified by you after comparison with your books and records.

3. I will not be charged for accessing, viewing, downloading and/or printing of my


SOA pursuant to this Agreement. Security Bank reserves the right to impose or
charge fees for this facility and charge my deposit account for these fees at any
time after providing such notice to me as may be required by law or regulation.

4. I agree not to alter or use the downloaded SOA for any unauthorized, fraudulent,
or other illegal purpose. By applying for and accessing my SOA, I agree to be bound
by any and all laws, rules, regulations and official issuances applicable to SOAs
now existing or which may hereafter be enacted, issued, or enforced, as well as
such other terms and conditions governing the use of other facilities, benefits or
services that SBC may from time to time make available to me in connection with
SOAs.
5. I will promptly review the SOA once I viewed, downloaded or printed. I will
notify the Bank immediately of any suspected error, alteration, or other
irregularity (i) with my SOA; or (ii) with my account, including unauthorized
access. Telephoning the Bank immediately is the best way to keep losses down,
although I may also need to notify the Bank in writing to preserve my rights.
Notification of suspected errors, alterations, or other irregularity within my SOA
must be given within twenty (20) calendar days in which the suspect item appears.
This time period begins from the date I viewed, downloaded or printed the SOA.

6. To be able to access, view and download my SOA, I will need the following: 1)
Internet access; 2) access to Security Bank Online 3) Microsoft Internet Explorer
4.0 or higher or Netscape Communicator or Navigator 4.06 or higher with 128-bit
encryption; 4) Microsoft Office Excel 4.0 6.0 or higher

7. If I need to contact the Bank in any of the circumstances described above, or


for any other reason, I may use any of the following options: 1) visit/call my
branch of account where I am maintaining my account, 2) send you an email message
at sbonline@securitybank.com.ph (Note: do not include your account number or non-
public personal information in the email as email is not secure), or 3) By
telephone at (02)88-791-88.

8. By accepting below, I confirm that I have met the hardware and software
requirements required for me to access Security Bank Online and to access, view,
download and print my SOAs as contemplated under this Agreement.

9. You hereby reserve at all times the right in your sole and absolute discretion
to approve of and/or deem whether any account or account holder is eligible for the
services set forth in the Agreement.

10. SBC hereby reserves the right in its sole and absolute discretion to limit the
approval or availability of and the access to the services set forth in this
Agreement to only the individual listed on the Bank�s records as the primary
account holder of such accounts.

This Agreement is subject to all applicable laws and regulations, recognized


banking customs, the Bank�s fee schedule in effect at the time an online banking
service is used, and other requirements as set forth in your deposit account Terms
and Conditions, the Security Bank Online Terms and Conditions and disclosure
statement, as may be amended by the Bank from time to time. In addition, this
Agreement shall be deemed null and void upon the closing of an account and all
online banking services established for and available to such accounts shall be
immediately terminated.

The above terms supersede all prior agreements and understanding, whether oral or
written, between me and the Bank with respect to the subject matter hereof.
PURCHASE OF SECURITY BANK ELECTRONIC GIFTCARD (eGC)

TERMS AND CONDITIONS

The terms "you" and "your" refer to the person who applied or received the Security
Bank Electronic GiftCard ("eGC"). The terms "Bank", "SBC", "we" and "us" refer to
Security Bank Corporation. This document outlines the terms and conditions
applicable to the eGC applied from us. By purchasing or cashing-out the eGC, you
are agreeing to these terms and conditions.

1. USING THE eGC. The eGC is a single-use, non-reloadable virtual gift card which
will allow the Purchaser to send money to someone without a bank account or
physical card. Without the need for a physical card, the Recipient performs cash-
out from a Security Bank ATM using a Passcode, eGC number and amount. Other
purchase and cash-out channels may be introduced by the Bank in the future.
Recipients are given three (3) tries to key-in the correct data before the eGC is
locked. Once locked, the Purchaser should be the one to request for unlocking from
the Bank. If an eGC remains locked for 7 days, it will be cancelled.

The balance in your eGC may only be redeemed at face value. The remaining balance
of Cancelled eGC shall credited back to the Account of the Purchaser, if the
purchase of the eGC was made thru debit from an Account. Otherwise, a Manager's
Check corresponding to the remaining balance shall be issued to the Purchaser which
may be redeemed at the Branch where the cancelled eGC was purchased. It shall not
earn interest, rewards and other similar incentives convertible to cash, nor be
purchased at a discounted price. The eGC is not considered a deposit for all
intents and purposes. Accordingly, the funds loaded therein are not insured by the
Philippine Deposit Insurance Corporation (PDIC)

2. YOUR OBLIGATION. The eGC and its security is your sole responsibility. The eGC
Passcode is provided solely for your use. For your protection, you agree, at all
times, to: (a) safely keep the eGC number, passcode and amount in your sole
possession; (b) not disclose the eGC number, passcode and amount, or otherwise make
them available to anyone in all circumstances. In view of you conformity to the
foregoing, you shall be liable for all authorized and unauthorized eGC transactions
to the extent permitted by this Agreement and applicable law.

3. eGC LIMITS. You can purchase an eGC for a minimum amount of Five Hundred Pesos
(P 500.00) to a maximum of Ten Thousand Pesos (P 10,000.00). A Recipient can only
receive up to a maximum of One Hundred Thousand Pesos (P 100,000.00) per month.
This limit shall be validated using his/her cellphone number as provided in the
Purchase eGiftCard Page. If amount to be loaded will exceed the said limit, the
whole amount shall be returned to the Purchaser.
4. eGC EXPIRATION & CANCELLATION. Your eGC expires and is automatically cancelled
if such remains outstanding after a period of seven (7) days and shall be subject
to a P100 cancellation fee. The said fee shall be debited from the eGC load before
the proceeds is credited back to your account.

5. APPLICABLE FEES. Each eGC created in Security Bank Online costs Fifty Pesos (P
50.00) and cash-out from any Security Bank ATM is free of charge. Fees shall be
charged for other cash-out channels which may be offered by the Bank in the future.
The Bank reserves all rights to charge fees for the use of the eGC and you hereby
authorize the Bank to debit the eGC balance for the amount of the service fees and
charges related to the use of the same. The rate of such charges, period and method
of payment shall be based on the Bank's announcement which shall be communicated to
you by posting notice of such amendment in any conspicuous place at the offices
and/or Branches of the Bank or in such other form or manner as may be determined by
the Bank. Accordingly, these charges shall be binding against and payable by you if
the eGC is still being used after the posting of the notices or announcement.

6. OWNERSHIP OF THE eGIFTCARD. The eGCs issued by the Bank are the Bank's
properties which you shall uphold and respect. The Bank may revoke the eGiftCards
at any time at the Bank's sole discretion without cause or notice to you.

7. CARDHOLDER COMPLAINT (MGA REKLAMO NG CARDHOLDER). You may communicate any


complaint regarding the use of your eGC and its transactions with your maintaining
branch or you may also call our Customer Service Hotline at 88-791-88. (Maaari mong
ipagbigay-alam ang iyong mga reklamo patungkol sa iyong eGC at sa mga transaksiyon
gamit ito sa iyong branch of account o di kaya ay tumawag sa 88-791-88 na aming
Customer Service Hotline.)

8. CHANGING THESE TERMS AND CONDITIONS/ CARD CANCELLATION. The Bank reserves the
right to change these terms and conditions and to cancel the eGC at any time, with
or without notice, unless otherwise prohibited by applicable law. The eGC is the
property of Security Bank Corporation.

9. PRIVACY. You agree that the Bank may disclose information to authorized third
parties about your eGC based on the following circumstances: (a) where it is
necessary for completing transactions; (b) to verify the existence and condition of
your eGC to an authorized third party; (c) to comply with legal subpoena or other
mandatory disclosure requirements; (d) the Bank may also share information about
you and your eGC based on the Bank's transactions and experiences with you, with
the Bank's affiliates and subsidiary companies; or (e) when otherwise permitted by
law.

10. INDEMNITY. You shall indemnify and keep the Bank and its authorized wholesale
distribution partners fully indemnified against all claims, demands, actions and
proceedings which may be made against the Bank and in respect of any and all
damages, liabilities, losses, costs and expenses (including legal costs on a full
indemnity basis) which may be incurred, sustained or suffered by us, directly or
indirectly, due to the use or misuse of the eGC, negligence, misconduct or breach
of any of these Terms and Conditions by you and/or any other act, thing or matter
arising out of or in connection with these Terms and Conditions.

11. APPLICABLE LAW AND AGREEMENT TO THE TERMS & CONDITIONS. These terms and
conditions shall be governed by and interpreted pursuant to the laws of the
Republic of the Philippines. If any provision of these terms and conditions is, for
any reason, found to be unenforceable, the remainder of this Agreement will
continue to be in full force and effect. Your signature on this form constitutes
your agreement to these Terms and Conditions.

12. VENUE OF COURT ACTIONS. It is hereby understood that any action/s arising out
or is connected with the Terms and Conditions relative to the issuance and/or
operation of the eGC shall be vested before the exclusive Courts of Makati City, to
the exclusion of all other Courts.

MANAGE ATM CARD

TERMS AND CONDITIONS

The Manage ATM Card feature in SB Online allows me to LOCK or UNLOCK my ATM card as
well as UNLOCK my ATM PIN. That by using this security feature, I fully understand
that:

1. When I execute the LOCK ATM CARD request, it will block any transactions
pertaining to my ATM card from getting through, whether using the physical card or
its card details, e.g., ATM withdrawals, and/or purchases via point-of-sale
terminal, online Internet, or mail orders /telephone orders.

2. When I execute the UNLOCK ATM CARD request, my ATM card should become usable for
transactions again.

3. When my ATM PIN gets locked after three (3) failed PIN tries, I can unlock my
ATM card's failed PIN count using the UNLOCK ATM PIN feature.

4. When my ATM PIN is in LOCKED status, it may still be used in any physical or
Internet point-of-sale facility that does not require entering of ATM PIN to
authorize transactions, since ONLY a locked ATM Card will prevent transactions from
being completed.
5. I am responsible in verifying the status of my ATM card before and after
performing the LOCK ATM CARD, UNLOCK ATM CARD or UNLOCK ATM PIN feature.

6. When I receive a renewed or replaced ATM card, I am responsible to LOCK the new
card even though the replaced card was previously locked. I understand that the new
card will not be automatically in LOCKED status.

7. For JOINT OR accounts, my co-depositor, who may have SB Online access, will be
able to lock my ATM card belonging to our JOINT OR account, thus, preventing me
from using it for any transactions.

8. Locking my ATM card will not prevent my co-depositor from performing his own ATM
transactions on our JOINT OR account.

9. Upon confirming that I have lost my ATM card, I should not rely solely on
LOCKING my ATM card, but I should immediately report my lost ATM card to your
Customer Service Hotline at (02) 88-791-88.

10. The SB Online LOCK ATM CARD, UNLOCK ATM CARD and UNLOCK ATM PIN features also
apply to debit and cash cards issued by the Bank.

You might also like