Product

Support
Guide
D255 MP 501SPF
D256 MP 601SPF
M281 SP 5300DN
M282 SP 5310DN

v1.0

Introduction Date July 7 2016 SPF

Introduction Date September 15 2016 DN
Replaces SP 5200 series
 Product Concept
Reliable, Productive, and Small Leader for your Future Business Success
Smooth Eco & Human
Usability Friendly

 Enhanced Usability &  BAM, Energy Star

Solutions with Cheetah Ver. 2.0, EPEAT
Operation Panel (MF) Silver
 Mutual Controller to  Top Level TEC
collaborate with A3 Values compared to
Devices others
 Supporting 2 NIC Port
(Option)

 1,200 x 1,200 dpi  Virtually maintenance

Support Free until 500K.
 Paper Handling  Its Robust Durability
Capability for different can rely on stable
variety of vertical regular batch printing
MP 501/601SPF SP 5300/5310DN in the office
businesses
(52/62ppm)
(Healthcare etc…) (52/62ppm)

High Quality Stable & Reliable

Output
•Version 1.0 Subject to Change 2
 Table of Contents

Product Concept………………………..………..…… • 2

Smart Operation Panel ……..…………………..…...… •5

New Features ………………………………..……..… • 6

Feature Comparison to Previous Model…..………..... • 8

Standard Configuration ….………...………….….… • 9

Options………………………..………….………..….…. • 12

Supplies & Yields ……………….…………..…..…... • 16

Target Reliability …....………….………….………..… • 17

Yield Parts – Mainframe……..…...………….…...….… • 18

Yield Parts – Peripheral………….……….……….…. • 19

Special Tools…………………………………………... • 20

Coverage Ratio ..……………………………………..… • 21

Version 1.0 Subject to Change 3

 Table of Contents – cont’d

Installation Requirements ……........…………….…. • 22

Dimensions………………….……….……………..…… • 23

Installation Times..………….....……………….…….… • 24

Storage / Transportation ……………………………… • 26

Training Information…………………….………….…… • 27

Documention…………………………………………… • 28

Contact Information…………………………………….. • 29

Escalation Procedure…………………..………...…….. • 30

Revisions…………….………………………………… • 32

Version 1.0 Subject to Change 4

 New Smart Operation Panel
*A customization is required to take advantage of the items written in red.
Speaker Power LED

For USB
memory For USB
camera
SD card
Access LED
HDMI*

SD card

Reset button

*Extended
Function
Keys

Incoming USB NFC*

fax LED

Data-in LED

Check status button Status LED Microphone

•Version 1.0 Subject to Change 5

 New Features
Hardware

 Features:
– Smart Operation Panel (MF ONLY)
– Support new UI “Smart Apps”
– Specific Use Apps such as ID card copy
– Smart SDK support
– Selectable operation/error sound
– Support New RFU (Remote Firmware Update) to update firmware
automatically by machine

Version 1.0 Subject to Change 6

 New Features – cont’d
Connectivity/Software Support

 GW controller (15S model)

– GW wireless LAN supports Wi-Fi Direct
– Indicator for log storing is displayed
– Managing of device preferences via a web server is supported
– Ability to obtain logs from Web Image monitor is supported

 Smart Operation Panel

– SMC includes Smart Operation Panel information
– Wi-Fi direct support Wi-Fi Protected Setup
– Customization is available per user
– Smart Operation Panel settings are integrated into “User Tools”
– Bluetooth is implemented to Smart Operation Panel
– Support for RICOH Smart Device Connector
– Applications can be installed and uninstalled via the Application Site
– Firmware can be updated and downgraded via the Application Site
– Inclusion of Smart Apps

Version 1.0 Subject to Change 7

 Feature Comparison to Previous Model
D255/D256 M052/M053/M054
Description
M281/M282 M020/M021
Print Speed 52, 62 47,52
1,200 x 1,200 dpi  N/A

Gigabit Ethernet Standard Option

1GB (MF)
Ram Memory Std. 2GB
768 MB (P)
Operation Panel (MF) 10.1 inch Cheetah Panel 8.5 inch

Controller GW+ GW

Maintenance Kit 500K (Service Required) 120K

Processor 1.46GHz 533 MHz

MF:475×504×645 / MF: 520×510×686 /
Footprint (W×D×H) in MM
P: 420×410×345 P: 411×435×400
HDD MF: Standard / P: Option Option

Envelope Switch/Lever No need to switch or lever 

2 NIC Port Option N/A

AirPrint Supported N/A

SDK Smart SDK Java SDK

Version 1.0 Subject to Change 8

 Standard Configuration
Product Serial Number
Model Launch Date EDP Code Speed
Code Prefix
MP 501SPF 6/29/2016 D255 407809 G98yfmxxxxx 52ppm

MP 601SPF 6/29/2016 D256 407812 G99yfmxxxxx 62ppm

SP 5300DN 9/15/2016 M281 407815 Y02yfmxxxxx 52ppm

SP 5310DN 9/15/2016 M282 407819 Y12yfmxxxxx 62ppm

Version 1.0 Subject to Change 9

 Configuration

N0. Item Machine MP 501/601 SP 5300/5310

Code
1 Paper Feed Unit D3C2-01 Yes Yes
PB1100 *1
2 Caster Table D3C7-01 Yes Yes
Type M24

*1 You can add up to 4 paper feed units.

Version 1.0 Subject to Change 10

 Controller Configuration

Slot Option
USB Device Server Option Type M19
IEEE 1284 Interface Board Type M19
[A] I/F slot IEEE 802.11 Interface Unit Type M24
Extended USB Board Type M19
File Format Converter Type M19*2

*1 There is no difference between the left and right USB ports.

*2 MP 501/601 only

Version 1.0 Subject to Change 11

 Options
Common /
Item Description Product Code EDP Code Notes
Unique

Paper Feed Unit for Brazil-MF1/P1 Paper Feed Unit PB 1100 D3C201 407850 Unique

Caster Table for Brazil-MF1/P1 Caster Table Type M24 D3C701 407851 Unique

IEEE 802.11 Interface Unit for Brazil-

IEEE 802.11 Interface Unit Type M24 M50008 407863 Unique
MF1/P1

XPS Direct Print Option for Brazil-

XPS Direct Print Option Type M24 D3CP12 408048 Unique
MF1/P1

Not available until

IPDS Unit for Brazil-MF1/P1 IPDS Unit Type P8 M50002 407870 Unique
7/2017

Fax Connection Unit for Brazil-MF1 Fax Connection Unit Type M24 D3CP05 407854 Unique

NFC Card Reader for Brazil-MF1 NFC Card Reader Type M24 D3CP08 407853 Unique

Tall Cabinet Tall Cabinet 52651 Unique

Medium Cabinet Medium Cabinet 52641 Unique

Version 1.0 Subject to Change 12

 Options – Cont’d
Common /
Item Description Product Code EDP Code Notes
Unique

Extended USB Board for MF/P Extended USB Board Type M19 D3BS01 417566 Common

IEEE 1284 Interface Board for MF/P IEEE 1284 Interface Board Type M19 D3C017 417596 Common

USB Device Server Option for MF/P USB Device Server Option Type M19 D3BC28 417567 Common

DataOverwriteSecurity Unit for MF DataOverwriteSecurity Unit Type M19 D3BS03 417499 Common

File Format Converter for MF File Format Converter Type M19 D3BR04 417508 Common

OCR Unit for MF OCR Unit Type M13 D3AC23 417428 Common

Optional Counter Interface Unit for MF Optional Counter Interface Unit Type M12 B87021 417111 Common

Power Filter ESP AC1 Power Filter ESPAC1 Common

ESP XG-PCS-15D Power Filter ESP XG-PCS-15D Power Filter 006428MIU Common

Version 1.0 Subject to Change 13

 Option Compatibility
Category Product Name You Must Install You Cannot Install Comments

Paper Feed Unit for Brazil-

- Up to 4 PFU’s
MF1/P1
Caster Table for Brazil- Medium Cabinet
3 or 4 PFU’s 3 or 4 PFU’s
MF1/P1 Tall Cabinet
Paper Feeding Caster Table
Medium Cabinet 1 or 2 PFU’s 1 or 2 PFU’s
Tall Cabinet
Caster Table
MF with Main Tray
Tall Cabinet - Medium Cabinet
Only
PFU’s
USB Device Server Option
- -
Type M19
IEEE 1284 Interface Board
- -
Type M19
IEEE 802.11 Interface Unit Only 1 can be
I/F slot - -
Type M24 installed at a time
Extended USB Board Type
- -
M19
File Format Converter Type
- -
M19

OCR Unit for MF - -

Fax Connection Unit for

- -
Brazil-MF1
Must merge if using
SD Cards IPDS Unit for Brazil-MF1/P1 - -
more than 2 SD cards
XPS Direct Print Option for
- -
Brazil-MF1/P1
DataOverwriteSecurity Unit
- -
for MF

Version 1.0 Subject to Change 14

 Option Compatibility – Cont’d

Category Product Name You Must Install You Cannot Install Comments

Optional Counter Interface

- - -
Unit for MF
NFC Card Reader for Brazil-
- - -
MF1
Other
ESP XG-PCS-15D Power
Power Filter - Recommended for MFP
Filter
ESP XG-PCS-15D Power
- Power Filter Recommended for printer
Filter

Version 1.0 Subject to Change 15

 Supplies & Yields

Description EDP Code Yield

Print Cartridge Black 407823 25K*
Feed Roller MP 601 408049 500K
Feed Roller MP 601PB 408050 500K

Starter Toner 10K

*Declared yield value in accordance with ISO/IEC 19752

Version 1.0 Subject to Change 16

 Target Reliability
Model PM AMV Max MV
D255 500K 5K 16.6K
D256 500K 6.5K 16.6K
M281 500K 4K 16.6K
M282 500K 5.5K 16.6K

Notes: The figures above are calculated based on the following:

 Recommended paper types are used.
 The machine is installed under operable environmental conditions
 A4 (LT) short-edge feed
 Image coverage ratio: 5%
 3 P/J

Version 1.0 Subject to Change 17

 Yield Parts - Mainframe
Expected Yield Unique Or
Part
The Number
expected yield of all PM partsDescription
is calculated assuming the following conditions:
(Pages) Common
 A4 (LT) short-edge feed
Mainframe
 Color ratio: 30%
 M2813040
Expected ACV: Drum unit 500K U
 M2813030
Coverage: 5% Development unit 500K U

M2814070 (NA) Fusing unit 500K U

M2812838 Transfer roller unit 500K U

M2812821 Paper feed roller 500K U

M2812824 Pickup roller 500K U

M2812520 Separation roller 500K U

Note 1: The above listed parts are treated as “Yield Parts”, which means that they are not expected to require replacement during the
entire lifecycle of the machine, assuming the machine is used at the target ACV and coverage ratio. This is why these parts are not
listed as PM parts.

Note 2: The yield figures in the above table are based on the following conditions:
•A4 (LT) short-edge feed
•5% image coverage ratio
•3 P/J

Version 1.0 Subject to Change 18

 Yield Parts - Peripheral
Expected Yield Unique Or
Part Number Description
(Pages) Common
ARDF MF1 Only

D2555567 Feed roller assy 200K U

D2555568 Separation Pad 200K U

1-Tray Paper Feed Unit

M2812821 Paper feed roller 500K U

M2812824 Pickup roller 500K U

M2812520 Separation roller 500K U

Note 1: The above listed parts are treated as “Yield Parts”, which means that they are not expected to require replacement during the
entire lifecycle of the machine, assuming the machine is used at the target ACV and coverage ratio. This is why these parts are not
listed as PM parts.

Note 2: The yield figures in the above table are based on the following conditions:
•A4 (LT) short-edge feed
•6% image coverage ratio
•3 P/J

Version 1.0 Subject to Change 19

 Special Tools
The following special tools should be prepared for maintenance of the new model in the field:
Unique or Common:
U: Unique for this model
C: Common with listed model

Item Part Number Description Q’ty Unique or Common

1 B6455030 SD Card 2GB 1 C (General)

2 B6455040 SD Card 8GB 1 C (General)

3 B6455060 SD Card 16GB 1 C (General)

NOTE: A PC (Personal Computer) is required for creating the Encryption key file to an SD card when replacing the
controller board for a model in which HDD encryption has been enabled.

Version 1.0 Subject to Change 20

 Coverage Ratio

1P/J 2P/J 3P/J ISO

Toner Cartridge N/A 17.5k*1 17.5k*1 25k*2

*1: The yield figures in the above table are based on the following conditions:
• A4 (LT) short-edge feed
• 6% image coverage ratio

*2 *Declared yield value in accordance with ISO/IEC 19752

Version 1.0 Subject to Change 21

 Installation Requirements

 Power requirements
– Input voltage level: 120 to 127 V, 15A, 60 Hz ± 2%
– Do not use an extension plug or cord

 Footprint
1. Rear: Over 300 mm (11.9")
2. Right: Over 200 mm (7.9")
3. Front: Over 500 mm (19.7")
4. Left: Over 300 mm (11.9")

 Weight
 D255 / D256 Less than 62lbs
 M281 /M282 less than 40lbs

Version 1.0 Subject to Change 22

 Dimensions
MP 501SPF/601SPF SP 5300DN/5310DN
WxDxH (including ARDF and operation panel): WxDxH:
475 x 504 x 645 mm (18.8" x 19.9" x 25.4“) 420 x 410 x 345 mm (16.6" x 16.2" x 13.6")

• [A]: 475 mm (18.8") • [A]: 420 mm (16.6")

• [B]: 645 mm (25.4") • [B]: 345 mm (13.6")

Version 1.0 Subject to Change 23

 Installation Times
Model Installation
Peripheral User Installation
MF P Times (minutes)
Paper Feed Unit PB1100 ✔ ✔ 5 (✔)*

Caster Table Type M24 ✔ ✔ 10 (✔)*

Extended USB Board Type M19 ✔ ✔ 5 ✔

IEEE1284 Interface Board Type

✔ ✔ 5 ✔
M19
IEEE802.11 Interface Unit Type
✔ ✔ 5 ✔
M24
USB Device Server Option
✔ ✔ 5 ✔
Type M19

IPDS Unit Type M24 ✔ ✔ 5 ✔

Fax Connection Unit Type M24 ✔ 10 ✔

NFC Card Reader Type M24 ✔ 15

Data Overwrite Security Unit

✔ 10 ✔
Type M19

Version 1.0 Subject to Change 24

 Installation Times
Model Installation
Peripheral User Installation
MF P Times (minutes)
File Format Converter Type M19 ✔ 10 ✔

OCR Unit Type M13 ✔ 5

Optional Counter Interface Unit

✔ 10
Type M12

Hard Disk Drive Option Type P8 ✔ 15

VM CARD Type P8 ✔ 5 ✔

* Installation by service technician may be required depending on the machine configuration. Please refer to the table written in
the mainframe for the details.

Version 1.0 Subject to Change 25

 Storage / Transportation

Storage Transportation

Temperature -20 ~ 40℃ Temperature -20 ~ 40℃

Mainframe
Humidity 10 ~ 90% Humidity 10 ~ 90%
*1) *3)
Storage Period 12 Months Storage Period 1 Month

Temperature -20 ~ 40℃ Temperature -20 ~ 40℃

Toner (Bk) Humidity 10 ~ 90% Humidity 10 ~ 90%
*1) *2) Storage Period 12 Months Storage Period 1 Month
Max Stack 10 Cartons Max Stack 5 Cartons

*1) Temperature gradient should be under 20℃/hour. Please prevent from dewfall.

*2) Possible to store within 1 month in a temperature of 55℃and a humidity of 90%.

*3) Possible to store within 1 month in a temperature of 36 to 40℃.

Possible to store within 12 hours in a temperature of 41 to 43℃.
Possible to store within 14 days in a temperature of 40℃ and 70% Humidity.

Version 1.0 Subject to Change 26

 Training Information
HARDWARE SUPPORT

Service Training
 Service training should be completed before the first machine is delivered to
distributors, dealers, or users.

Training Method:
 Trainees who completed service training for predecessor model SP5200DN /
SP5200SF
 Self-paced Training through RLI

 Trainees who did not complete service training for predecessor model SP5200DN /
SP5200SF
 Self-paced Training through RLI

Version 1.0 Subject to Change 27

 Documentation

Description RFG E-Source Number

Operating Instruction rfg072513
Point-to-Point rfg072514
Parts Catalog MF1 rfg072515
Parts Catalog P1 rfg072516
Service Manual rfg072512

Please refer to the https://ricohusa.csod.com/client/ricohusa/default.aspxweb site for the most

up to date training information.

Please be aware that once a model or series is out of production, the Field Service Manual,
Technical Service Bulletins and Ricoh University should be referenced for the most current
information. Check the TSRC website and e-source.

Version 1.0 Subject to Change 28

 Contact Information
Name
Technical Services Call Center
(Hotline)
Hytec Parts and Logistics Control
Technology Solutions Resource
Center
Headquarter Web Sites
Material Safety Data Sheets
Ricoh Learning Institute
Version 1.0
Contact
Parts (800) 333-3147
Ricoh: (800) 537-4264
Savin: (800) 291-6044
Lanier: (800) 346-6057
Canada (800) 922-4072
Latin America (877) 742-6407
Solutions (888) 424-1573
Customer Support (800) 577-4264
Automated Services (866) 239-8494 myricoh@ricoh-usa.com
Printer/Scanner/Projector Support (800) 742- 6438
Realer Printer Customers (800) 972-8796
Warranty Processing (800) 557-4264
(800) 883-1001 www.hytecrepair.com
http://www.tscweb.net
Ricoh Corporation: http://www.ricoh-usa.com
Savin Corporation: http://www.savin.com
Lanier Corporation: http://www.lanier.com
(800) 336-MSDS (6737) http://msds.ricoh-usa.com/msds/
(973) 882-2200 email address: www.ricohlearninginstitute.com
Subject to Change 29
 Escalation Procedure
Solutions Support and Escalation Intake Guide
http://rfg-esource/nj03ntas02/groups/public/documents/communication/rfg057276.pdf
Required Information for Hardware Issues
 Symptom
 Possible cause
 Description and result of the action taken
 Parts replaced
 Model type and serial number
 Printer configuration sheet and maintenance report sheet
 Occurrence frequency
 Whether or not the symptom could be duplicated on a lab machine (YES/NO)
 Occurrence conditions
 When the symptom start to appear
 Optional equipment information
 Results after installing the units/options on another machine
 Whether or not have any customized parts been applied
 Log-storing data (controller, engine, and operation logs) with SP5-857
 SMC Report (SP5992-001)
Version 1.0 Subject to Change 30
 Escalation Procedure – cont’d

Required Information for Computer connectivity problems:

 Printer configuration page
 Any actions already taken (step-by-step)
 Computer specifications (manufacturer, model, type, CPU, memory, etc.)
 OS and applications installed (versions and service packs)
 Driver and utilities used (versions and service packs)
 Network environment (protocol, topology, address, and configuration)
 Network packet capture/print capture file
 Document originals (files)
 PIF (Problem Information Form)
– PIFs can be downloaded from the Global Knowledge:
– http://tscweb.custhelp.com/app/answers/detail/a_id/119457

Version 1.0 Subject to Change 31

 Revisions

 1.0 Original
 1.1 Added rfg numbers for the manuals

Version 1.0 Subject to Change 32