VERITAS ENTERPRISE VAULT

Basic questions about Enterprise Vault and its

integration with Exchange Server 2010 DAG

Gonzalo Murillo (Gonz)

EMPLOYEE
06-30-2011 05:38 AM
1. It is required to create an archiving task for each of the servers of the DAG?

Yes. If one of the servers belonging to a DAG group (let´s call it Server1) becomes
unavailable, all the active databases of that server will be moved to another server of
the DAG (let´s supose it is called Server2)

If Enterprise Vault was archiving the database when it was active in Server1, in order to
continue with the archiving when the database becomes active in Server2, an archiving
task needs to be created and up and running for Server2.

This is extensible to all the servers of a DAG, so we need to have an archiving task for
each of the Exchange Servers belonging to the DAG.

2.- It is required to create a System Mailbox for each of the members of the DAG?

No, only one it is required. However must be created in one active database in the DAG
so it replicates across servers belonging to the DAG.

Preguntas básicas acerca de la integración de Enterprise Vault con los Data Availability
Groups de Exchange Server 2010.3: ¿Qué sucede con el

3. Journaling and DAGS

There is no reason why a journal mailbox cannot be on a database being copied within
a DAG. If you do so there is no need to create journaling tasks pointing to all DAG
member servers, the one task is sufficient (the journal mailbox when created as a target
is linked to a task and doesn’t move on failover).Journaling should continue on failover
of the DB. You may see a small interruption of the journaling task if it is in the middle of
processing a journal mailbox or message as it will receive an error from Exchange. This
will result in a 1 minute pause of the task. After which hopefully the DB has successfully
been mounted on another member of the DAG and the journal task will continue.The
journal task really doesn’t have any specific logic to continue (other than recreating
MAPI sessions and re-opening the mailbox) as the Exchange Client Access Server (or
array) and DAG handles the DB failover and makes sure MAPI traffic talks to the correct
DAG member.
VERITAS ENTERPRISE VAULT

Job Description:
TSE Enterprise Vault

Skills Required Active Directory, Windows Server OR Exchange Server , DNS/DHCP , Networking &
Troubleshooting
Shifts 24*7 ( Rotational )
Support Type On call Technical Support

Roles & Responsibilities

Act as a trusted advisor by providing technical support to Global Enterprise level Customers and
Partners on Veritas Information Intelligence products (Data Archiving Solutions)
Researches on a wide array of technical topics such as Operating Systems, Infrastructural
Technologies and Veritas Software Products
Applies specialized knowledge, analytical practices and procedures to analyze, diagnose and
resolve issues in unique and often complex enterprise environments
Effectively communicates procedural and technical issues to internal and external
customers/stakeholders in an enterprise environment
Participates and possibly leads conference calls with customers and 3rd party Teams/Vendors
Assesses when it is necessary to engage or escalate to senior resources to resolve complex issues
Manages own schedule of cases, which includes determining priority levels and negotiating and
setting expectations with customers
Handles Business critical, management escalation and high severity issues with diligence and drives
them to resolution
Participate in new product releases and beta cycles to ensure information and training requirements
are met to support new products
Interface with Sales, Services, Engineering, Product Management, and Support Management when
necessary to prioritize customer requests
Define and track bugs for Development, and offer innovative ideas to improve product quality
Mentor, train, and help develop the skills of new Technical Support Engineers as well as peers
Comfortable working in a shift model
Develop documentation and the Technical Support Knowledge Base to reduce troubleshooting time
and drive faster issue resolution
Engage in on-going training and departmental development, along with self-learnings
VERITAS ENTERPRISE VAULT

Works toward becoming subject matter expert in a particular area or areas

Reviews technical solution articles for accuracy and completeness
Determines which technical tool(s) and tests are to be used

Skills & Qualifications

Diploma Holders / Graduates / Post Graduates
3+ years of working knowledge and experience troubleshooting applications and platform faults in
Enterprise environments
Customer support experience at an enterprise level and corporate environment is desired
Dealing with customer issues over the telephone on a daily basis using a call tracking system
Providing feedback to customers on their issues as they are progressed
Ensuring customer satisfaction by providing a professional service and swift resolution to all
customer issues
Recreating problems in house and providing evidence where bug fixes are required
Accustomed to conducting research to find answers to questions and solutions to problems from
various sources
Understanding of support escalation matrices and leverage the same as required

Essential Hands on experience across the following core technologies

o Operating Systems - Microsoft Windows 2008/ 2008 R2/2012
o Expertise in Microsoft Exchange 2007, 2010, 2013 Messaging Admin
o Expertise in Outlook Client - 2007, 2010, 2013 and Outlook Web Access ( OWA)
o Web Server - IIS 6/7/8
o Virtualization technologies VMWare, Hyper-V
o Expertise in Advance Relational Database principles and methodologies (SQL)
o Expertise in Enterprise Level Infrastructure Technology - Active Directory, DNS, DHCP
o Networking Protocols , Network Topologies and overall Network Landscape
o Knowledge of Storage Systems EMC - Centera , Celerra ; NetApp storage ( SAN & NAS)
o Knowledge of High Availability Technologies and Clustering
o Strong expertise on Veritas Enterprise Vault/ Archiving software
Working knowledge in one or more of the following technologies
o Cross platform server environments and Server Hardware
o Exchange Archiving
o File Server Archiving
VERITAS ENTERPRISE VAULT

o IBM Domino Server and Lotus Notes

o Microsoft SharePoint Server
Industry standard certifications MCSE, Microsoft Exchange Certification, CCNA, Storage
Certifications ( NetApp, EMC )
Exceptional verbal and written communication skills
Strong analytical and troubleshooting skills
Proven capability to own, drive and take responsibility
Ability to multitask, prioritizes, and works well under pressure
Team Player

Thanks & Regards,

Nidhi Raina
Talent Acquisition Team
Veritas Technologies LLC
https//wwwveritascom
Email Id nidhirainaveritascom
Phone No 020-66459919

Profile Summary:
Employment Type : Full Time

Industry : IT-Software, Software Services

Functional Area : IT Software - Application Programming / Maintenance

Role : Associate/Senior Associate -(Technical)

Salary : 300000-600000 P/A

Deadline : Job Removed

Key Skills:
Exchange ServerWindows ServerDNSactive directoryDHCP