NAME OF THE DEALER : PLACE : DATE :

MARKS
MAX MARKS ALLOTTED
AREA / PARAMETER IMPORTANT OBSERVABLES REMARKS
INFRASTRUCTURE 300
EXTERIOR SHOULD BE INVITING 100
Valet desk with umbrella Customer shouldn't need to park the car YES
Showroom frontage glass clean Clear Visibility. Appealing. Free of spots 50 YES
Outside Walls Clean & without cob-webs. No wear & Tear No damage. YES
Main Signage clean & lights working No damage. 50 YES
INTERIOR 100
A/C working AC should be effective YES
Showroom lights on All showroom lights ON. NO non-functional lights 25 YES
All bulkhead lights working YES
NEXA Music played in showroom YES
Valid PPL license is available Check license copy and mention Validity in NEXIN 25 YES
Updated TV Content in TV1 & TV2 YES
No foul Smell in showroom YES
No Flies / insects YES
Black Doormat at entry door YES
Wireless bell at reception desk NO
25
Reception desk should be clean & free from clutter YES
Chairs in proper condition in cubicles YES
Sofa & Table present in customer lounge in proper condition No damages YES
Plastic Removed from Seats of display vehicles YES
Floor clean & no tiles broken 25 YES
DISPLAY 100
iPads available and TV Mirror Linking being done Check few iPad for mirroring. Check all Apple Airplay YES
No content playing on cubicle TVs No content should be played on TVs in cubicle NO ( BMW VIDEO LOOPS PLAYING )
Cubicle tables at 45deg angle 50 YES
Riser installed for TV protection NO
Check ebrochure, quotation & car configurator usage min 50%, 50% & 75% usage YES
Accessories Display Area as per norms No item should be missing. No backorder request will be YES
Accessories Nametags & Swatches entertained 20
Accessories TV showing correct content NO
Display Vehicles clean (outside / inside) Check vacuum cleaning in the car interior YES
All stickers removed from Vehicle (except those from MSIL ) YES
Name plates attached with bolts (front & back) YES
Floor mat (3-D) in Baleno display vehicle YES
30
Floor Mat (Carpet) in S-Cross display vehicle YES
Stones removed from tires before taking car inside showroom YES
Nothing kept in boot of the display car YES
S-logo upright in all wheels, wheel covers in showroom YES
AMENITIES 175
WiFi working 20 YES
Leather Bound Menu Card available NO
Menu Card offered by Pantry staff YES
Mineral Water Served (200 ml Bisleri) 25 YES
Pantry boy using proper Serving Tray YES
Using proper Crockery for Serving Customers (tea / coffee / Juice) YES
Coffee Machine in Working Condition YES
Fridge working YES
40
Adequate stock of juices and aerated drinks YES
Adequate stock of Bisleri 200 ml Bottles YES
Hand wash available in bathroom YES
Clean Towels available in bathroom TISSUE DISPENSER
Tissues available in bathroom YES
Hand sanitizer available in bathroom 50 YES
Air Freshener available in bathroom YES
Dustbins available in bathrooms Dustbins not visible from customer seating areas YES
Overall Clean and hygienic Washroom YES
Adequate stock of Ferrero Rocher Chocolates
No other brand to be used. All stationery as per NEXA YES
Adequate stock of Paper Bag, Folder and Notepad norms. Stock to be available as per 7 days expected delivery 30
Adequate stock of Photo frames
Leather Customer Docket To be given on each delivery NO
Latest edition of NEXA approved Magazines in discussion cubicle 10 YES

MANPOWER GROOMING 125

RM and SRM Uniform
Steel Grey Raymond Tie
White Shirt
Grey Suit
Pocket Square Clean and properly put BLUE BUSINESS SUITS / WHITE SHIRT / BLUE TIE
30
Shoes
Belt
Name Tag
Business Cards YES
SM Uniform
Steel Grey Raymond Tie
White Shirt
Grey Suit
Pocket Square Clean and properly put BLUE BUSINESS SUITS / WHITE SHIRT / BLUE TIE
15
Shoes
Belt
Name Tag
Business Cards YES
TDM Uniform
Steel Grey Raymond Tie
White Shirt
Grey Suit
Pocket Square Clean and properly put BLUE BUSINESS SUITS / WHITE SHIRT / BLUE TIE
15
Shoes
Belt
Name Tag
Business Cards YES
QM and Floor Manager
Grey Suit
White Shirt
Clean and properly put BLUE BUSINESS SUITS / WHITE SHIRT / BLUE TIE
Shoes 10
Name Tag
Business Cards YES
Valet and Driver
Min 1 Valet & 2 drivers exclusively for Parking 20 YES
Shirt white
Trousers GREY/ BLACK
Waistcoat 15 NO
Shoes BLACK
Belt BLACK
Pantry Staf
T-Shirt SHIRT
Trousers BLACK
Shoes 20 BLACK
Belt BLACK
White Gloves NO

SYSTEMS & PROCESSES 400

Enquiry Capturing and Tracking 100
Auditor to check through Role Play with 2 RMs
Customer greeted by RM and business card handed over YES
TV mirroring done during discussion VIRTUAL DISPLAY
Prospect Data Capture on iPad NO
Customer Email / DOB capture YES
Buyer type capture (first time/ replacement / additional) YES
Corporate customers' details capture YES
40
Use of Car Configurator YES
Finance process explanation & facilitation YES
No usage of Phone /Calculator/Paper during discussion YES
EMI Calculation on iPad YES
Explanation of Value Added Services(GNA,EW,MyNexa card) YES
Pricing Explanation YES
Static Demonstration (FIRSST) 20 YES
TD offered and Demo car is Neat, Clean & Damage free Zero in case of any damage YES
Test Drive Offer Log sheet available YES
10

Home Test Drive Offer ( in case test drive vehicles are not available) appointment should be taken YES
Waiting Period Communication Waiting period as per MSIL communication 20 YES
Nexa Paper Dockets given to put any relevant documents 10 YES

Booking Process 75
BRF filled completely with customer details & waiting period YES
Customer Signature taken on BRF 25 YES
Collection of Customer Documents at time of booking YES
BCR & BRF emailed to customer within 48 hours of booking
Check 2 days prior booking dockets 40 YES/ ALSO PHSYCALLY DELIVERED
Customer details on BCR, BRF matching with credentials
GNA Booking done at the time of vehicle booking Min 2000/- GNA Booking 10 YES

Delivery Process 125

Pre-delivery checklist implemented for checking all elements of delivery checklist available and complete in all respect YES
PDI OK vehicle brought to showroom one day prior to delivery day YES
75
Accessory Fitting done at Stockyard Not to be done in S/R or Delivery area YES
Final Car Cleaning & polishing at Dealership Not to be done in front of the customer YES
All Paperwork completed prior to scheduled delivery time YES
16 piece Ferrero Rocher given to customer during delivery YES
White Flower Bouquet given to customer during delivery YES
Cake Cutting during delivery BIRTHDAYS AND SPECIAL OCCATIONS ONLY
30
Document Explanation YES
Photograph of Customer taken during delivery YES
Personalized Congratulation message on LED TV in delivery area YES: TO BE IMPLEMENTED
Car Feature Explanation to customer YES
Presence of Quality Manager YES
Presence of SM / TDM 20 YES
RM present during delivery YES

Waiting Period Communication 50

Correct Waiting Period mentioned on BRF YES
Fortnightly Customer Contact by RM (Phone & Email) with booking status 25
update YES
Vehicle Allotment Intimation Letter being sent as per priority NO: SMS BEING SENT
Customer Undertaking taken for Flagged booking 25 YES
Customer request letter available for Deflagged bookings NO

RC Management 50
Documents Required for Registration Explained to Customer at time of
Booking Checklist should be available YES
25
RTO undertaking signed by customers at time of delivery YES
RC Management Register is available Register Updated till last day delivery YES
25
QM is informing the customer at 30-60-90 days interval YES

MSIL EXECUTIVE'S SIGNATURE : DEALER SM'S SIGNATURE :

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