5/16/2019 Agent Management : DataResolve Support

Agent Management
Modified on: Thu, 6 Dec, 2018 at 7:14 PM

Applies to: Windows Agent v7.6.3.8, Linux Agent v2.7, Mac Agent v2.7

Applies to: Server Version 5.18 and above

Agent Management is an interface for the monitor, handle, and control agents activities, collaboration and resource usage
between agents for various agent platforms. inDefend Business Administrator Console provides you the facility to manage
agent-related activities with ease.

Apply following filters to view agent list details: (http://support.dataresolve.com/solution/articles/231095-group-management)

Filter By Agent Group: Allows you to view details for all agent groups or particular agent group
Filter By Agent: Provide agent group name manually view the details
Filter By OS: Allows you to view agent details for a particular platform i.e. MAC, Windows, Linux and for all OS

Click on Refresh once filter applies to view the agent's detailed list.

Manage Agent Group

Click on Manage Agent Groups button to create new agent group. When you click this button, it navigates you to
Group Management segment.
On Group Management segment, follow below steps:

1. Click on Agent Groups tab

2. Click on Create Agent Group button.
3. Enter New Agent group name
4. Enter brief description of group
5. Click on Save to create the agent group. Click on Filter by Agent Group drop-down menu and locate the
Agent Group created to confirm the same.

https://support.dataresolve.com/support/solutions/articles/231094-agent-management 1/5
5/16/2019 Agent Management : DataResolve Support

Agent list shows details in following categories:

Agent Name: Name of the Agent. Assigned by the administrator during inDefend Business Client Registration
Host Name: Name of the Host on which agent is working
IP address: Particular IP address for the agent
Group Name: The group to which client belongs, assigned by administrator during inDefend Business Client
Registration
Version: inDefend Business Agent version
Last Connected: (inDefend Business Server regular communicates with inDefend Business Client for regular policy
updates), this information is necessary to identify if any Client is offline and for how long.

Assign Agent Group

Once the group is created, you need to assign the agents to the particular group. For this, follow below procedure:

1. Select a particular agent for which you want to assign a group.

2. Click on Assign Agent Group.
3. Select the specific group and then click on Save.

Download CSV

Click on Download CSV to download the agent-wise reports for the agents. This report will be in tabular format.

Policy Sync Status Report

Now you can extract the Agent-wise policy synchronization report. In this report, list of all the policies and their
status is available. This report shows that which policy is successfully imposed on the agent machine and which
policy is not successfully synchronized. To download this report, follow below procedure:

1. Select particular agent for which you want to extract policy synchronization report.
2. Click on Policy Sync Status Report button.

A sample report for the policy sync is displayed:

Below are some list of symbols and their description which appears in agents tab:

https://support.dataresolve.com/support/solutions/articles/231094-agent-management 2/5
5/16/2019 Agent Management : DataResolve Support

Symbols Description
Indicates that Agent is connected to server
Indicates that agent is not connected to server more than twice the synchronization
time interval
Indicates that agent is not connected to server since more than a day

Indicates that network filtering is disabled for the particular agent

Indicates that screenshot capturing is enabled for a particular agent

Allows you to delete a particular agent from the agent list

Below is the screenshot for the Agent list:

Click on Details button to view the details for the corresponding agent. It consists of below information and settings for
agents:

Parameters Description
ID of the particular agent auto-assigned by inDefend Server during inDefend Business agent
Agent ID
installation
Agent Name Name of the agent assigned by administrator during inDefend Business client registration
Name of the group to which client belongs assigned by administrator during inDefend
Group Name
Business client registration
Windows PC name Name of the Windows PC
Last Connected Time Date and Time of the agent when it was last connected
Agent Version inDefend Business Agent Version
Installed State Installation state of the agent
If enabled, no access block or device insertion notifications on the agent computer.
Stealth Mode
If disabled, the user of that computer is able to see all such notifications
Agent Allowed to Send
Allows user to send the access policy request or not
Requests
Allows all network traffic through as if inDefend Filtering was not present on the computer.
Disable inDefend Network
In this manner, the administrator can troubleshoot network access issues without having to
Filtering
uninstall inDefend Business agent from that computer.
Browser app Activity
Allows you to view various types of Browser activity monitoring
Monitoring
Outlook Monitoring Setting Allows you to monitor Microsoft Outlook Emails in various ways
Disable QUIC Protocol If Disable, you can monitor UDP network-based applications
Monitoring If enable, UDP network-based monitoring is not possible.
List of IP address to Bypass Allows you to provide those IP address which you do not want to monitor
Net BIOS Setting Allows to make settings for network-based shared files through LAN
https://support.dataresolve.com/support/solutions/articles/231094-agent-management 3/5
5/16/2019 Agent Management : DataResolve Support

Parameters Description
If Disable, you can monitor the activities performing through IPv6 network
Disable IPv6
If Enable, you are not able to monitor the acts performing on the IPv6 network.
Enable Print Screen Blocking Allows you to Enable/Disable the agents from taking the Print screen
Allows you to allow/block from copying the file from the clipboard. If Allow, clipboard is
Block File copy to clipboard
accessible to the agents
Policy Preference Allows to provide preferences for monitoring whether machine based or user based
OS Version Details of OS version installed on the particular agent's system
Build Type Shows agent build type on which it supports
mac address of the corresponding machine will be visible here. It is available only for the
MAC Addresses
Windows machine.

You can select the required options. Click on Save to save the settings.

Click on View Policy Status button to view status overview for applied policy for a particular agent. It consists of below
policy list for agents:

Parameters
Default Policy For USB Drives
Default Policy For CD/DVDs
Browser Policy
No. of Browsers Approved
No. of Registered USB Drives Allowed
No. of Non-Browser Applications Approved
No. of USB Drives with Full Allow Policy
No. of Approved Applications with Full
Allow Policy
Description
Shows the policy applied for USB Drives
Shows the policy applied to CD/DVDs
Shows the policy related to browser
Shows numbers of browser which are allowed to access after sending access
request
Shows number of USB devices to whom administrator has allowed the policy
Shows numbers of network application which are allowed to access after sending
access request
Shows number of USB Drives on which applied policy is Full Allow
Shows number of network applications on which applied policy is Full Allow

Screenshot for Agent Policy Status Overview is displayed:

https://support.dataresolve.com/support/solutions/articles/231094-agent-management 4/5
5/16/2019 Agent Management : DataResolve Support

Click on Report for applied policies to generate the report for the agent with applied policies in PDF format.

https://support.dataresolve.com/support/solutions/articles/231094-agent-management 5/5