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To file your case please visit www.consumerconnect.co.in

What is Consumer Connect Application?

Consumer Connect Application is an application which is used to e-filing, e-payment

and case tracking.

Features used in the application

 User - Consumer
1. Register New

It is used to register new users into application.

Execution through the system

Figure 1. 1

Select the user type as “Consumer” as shown in

Figure 1. 2

NOTE: The registration process for Advocate & Respondent is same as Consumer.
 Figure 1. 2

Enter the “First Name”, “Last Name”, “Email ID” & “Mobile No” in the highlighted
text box as show in Figure 1. 3

Figure 1. 3

Click on “File Case Now” button the mobile number confirmation page is displayed
as shown in Figure 1. 4
 Figure 1. 4

Click on “Generate OTP”, the One Time Password will be send to the entered
registered mobile number. The page is opened as shown in Figure 1. 5

Figure 1. 5

Enter the “OTP” which is received on the registered mobile number in the
highlighted text box as shown in Figure 1. 6
 Figure 1. 6

Click on “Submit” button the user name & password will be sent to the registered mobile
number. The successful message is displayed as shown in
Figure 1. 7

Figure 1. 7

2. Login

It is used to login into application.

Execution through the system

 Figure 2. 1

Enter the “Email ID”, “Password” & “Captcha” in the highlighted text box as shown
in Figure 2. 2

Figure 2. 2

Click on “Submit” button the home page for consumer is opened as shown in Figure
2. 3

Figure 2. 3

3. Forgot Password

It is used to reset the password.

Execution through the system

Figure 3. 1

Click on the “Forgot password” the page is displayed as shown in Figure 3. 2

Figure 3. 2

Enter the “Email ID” & “Mobile No.” in the highlighted text box as shown in Figure
3. 3
 Figure 3. 3

Click on “Submit” button the message is displayed as shown in Figure 3. 4

Figure 3. 4

4. Activate User

It is used to activate the blocked user.

Execution through the system

Figure 4. 1

Enter the “Email” & “Mobile No” in the highlighted text box as shown in Figure 4. 2

Figure 4. 2

Click on “Generate OTP” button the OTP will send to the registered mobile number.
By verifying the mobile number using the OTP, the user account will be activated.

5. Modify User

It is used to update the user details.

Execution through the system

 Figure 5. 1

After login, Click on “Modify User”, the user profile page will be opened as shown in
Figure 5. 2

Figure 5. 2

Edit the required details and check the terms & conditions checkbox as shown in
Figure 5. 3
 Figure 5. 3

Click on “Submit” button the successful message is displayed as shown in Figure 5.

4

Figure 5. 4

6. Change Password

It is used to change the password.

Execution through the system

 Figure 6. 1

After login, Click on “Change password”, the change password page is opened as
shown in Figure 6. 2

Figure 6. 2

Enter the “New Password” & “Confirm Password” in the highlighted text box as
shown in Figure 6. 3
 Figure 6. 3

Click on “Submit” button, the password will be changed.

 User - Consumer

7. Dashboard

It is used to view the details of Filing History & Case Tracker.

Execution through the system

Figure 7. 1
Click on the “Lodging No/Case No”, the case details will be displayed as shown in
Figure 7. 2

Figure 7. 2

Click on “Close” button it will return to the home page as shown in Figure 7. 3

Figure 7. 3

Click on the “Lodging No/Case No”, the case status details will be displayed as
shown in Figure 7. 4
 Figure 7. 4

By clicking on the “Documents” link, the uploaded documents list will be opened as
shown in Figure 7. 5

Figure 7. 5

User can download the documents from here.

8. New Case
 It is used to file a case.

Execution through the system

Figure 8. 1

Click on “New Case” tab the case filing page will be opened as shown in Figure 8. 2

Figure 8. 2

Select the “Nature of Case” from the highlighted dropdown as shown in Figure 8. 3
 Figure 8. 3

Select the “Case Type” from the highlighted dropdown as shown in Figure 8. 4

Figure 8. 4

Select the “Claim Amount” from the highlighted dropdown as shown in Figure 8. 5
 Figure 8. 5

If the “Claim Amount” selected is under “District”, the common field form will be
opened as shown in Figure 8. 8Figure 8. 8

Figure 8. 6

If the “Claim Amount” selected is under “State”, the user has to select the
“Jurisdiction” from the highlighted dropdown as shown in Figure 8. 7
 Figure 8. 7

After selecting the “Jurisdiction”, the common field form will be opened as shown in
Figure 8. 8

Figure 8. 8

Fill the all mandatory details of the form as shown in Figure 8. 9

 Figure 8. 9

Click on “Submit” button the confirmation is displayed as shown in Figure 8. 10

Figure 8. 10

Click on “Yes” button, the district forum page is displayed as shown in Figure 8. 11
 Figure 8. 11

Select the locations in the highlighted dropdown as shown in Figure 8. 12

Figure 8. 12

Click on “Submit” button, the final jurisdiction selection section is displayed as

shown in Figure 8. 13

Figure 8. 13

Select the “Final Jurisdiction” & “District Forum” as shown in Figure 8. 14

 Figure 8. 14

Click on “Submit” button the page is displayed as shown in Figure 8. 15

NOTE: The 11(2)(b)&(c) form is necessary when the above 3 locations are
different.

Figure 8. 15

Click on “Edit Online” button the 11(2)(b)&(c) form will be opened as shown in
Figure 8. 16
 Figure 8. 16

Enter the description in the highlighted text box as shown in Figure 8. 17

Figure 8. 17

Click on “Preview” button the document is viewed as shown in Figure 8. 18

 Figure 8. 18

Click on “Submit” button the documents web templates page will be opened as
shown in Figure 8. 19

Figure 8. 19

Click on the web template highlighted, the respective form will be opened as shown
in Figure 8. 20
 Figure 8. 20

Fill the details in the highlighted text box as shown in Figure 8. 21

Figure 8. 21

Enter the description in the highlighted text box. Click on “Preview” button the
document is viewed as shown in Figure 8. 22
 Figure 8. 22

Click on “Submit” button the document is uploaded successfully as shown in Figure

8. 23

NOTE: User has to fill and submit all the list of documents.

Figure 8. 23

Click on “Submit” button the complaint details page is displayed as shown in Figure
8. 24

NOTE: If click on “Save Draft” button, the case will be saved in the “Draft” bucket.
 Figure 8. 24

Enter the all mandatory details as shown in Figure 8. 25

Figure 8. 25

Tick the acknowledge check box. Click on “Submit” button the payment details will
displayed as shown in Figure 8. 26
 Figure 8. 26

Click on “PAY Via ISGPay” the payment page is opened as shown in Figure 8. 27

Figure 8. 27

Enter the “Card Number”, “Card Expiry Date”, “CVV/CVD2” & “Mobile Number” in
the highlighted text box as shown in Figure 8. 28
 Figure 8. 28

Click on “Make Payment” button the authentication page is opened as shown in

Figure 8. 29

Figure 8. 29

Enter the OTP which is send to the registered mobile number, in highlighted
“Password” text box as shown in Figure 8. 30
 Figure 8. 30

Click on “Submit” button the successful message is displayed as shown in Figure 8.

31

Figure 8. 31

The case will be displayed in the “Filing History” bucket of consumer’s dashboard as
shown in Figure 8. 32
 Figure 8. 32

The case will be assigned to Filing Clerk bucket for scrutiny.

9. Draft

It is used to save the case details while filing.

Execution through the system

Figure 9. 1

Click on “Delete” button, the case will be deleted.

Click on “Proceed” link, the user can continue the case filing process.

10. Transfer Case

It is used to transfer a case.

Execution through the system

Figure 10. 1

Enter the “State”, “District” & “District Forum” in the highlighted text box as shown
in Figure 10. 2
 Figure 10. 2

Enter the “Case No” in the highlighted text box the advocate details section will be
opened as shown in Figure 10. 3

Figure 10. 3

Enter the “Advocate Name”, “Advocate Email” & “Advocate Mobile” in the
highlighted text box and select the file to upload as shown in Figure 10. 4
 Figure 10. 4

Click on “Submit” button the successful message is displayed as shown in Figure

10. 5

Figure 10. 5

11. Payment History

It is used to view the payment history.

Execution through the system

 Figure 11. 1

Click on the “View” button the payment details for the particular case will be
displayed as shown in Figure 11. 2

Figure 11. 2

12. Upload Document

It is used to upload the case related documents.

Execution through the system

Figure 12. 1

Enter the “State”, “District”, “Commission/District Forum” & “Case No/Case Lodging
No” as shown in Figure 12. 2

Figure 12. 2

Select the “Document Type” from the highlighted dropdown. Select the document
to upload as shown in Figure 12. 3
 Figure 12. 3

Click on “Submit” button the successful message is displayed as shown in Figure

12. 4

Figure 12. 4
Thank You