90 Harbourside Dr

Toronto, ON L1N OH7

July 12, 2019

Ms. Amy Manda

469 Peterson Avenue
Vancouver, BC V6B 1L8

Dear Ms. Manda:

Thank you for your cooperation with ABC Marketing Company. Thanks to your excellent products, we
are able to offer quality products to our customers.

As you know we have been working with your company in great harmony for 8 years and we always
made our payments before their due dates. We decided to upgrade all computers and software to the
latest version in order to keep up with technology and speed up our daily business.

We experienced unexpected technical difficulties during transition resulted in to do the accounting

manually. Therefore, some delays occurred in the payments. We assure you that ABC Marketing
Company is in strong financial shape and we believe that you would understand that is a technical issue
not a financial one.

I am happy to inform you that we will be making our payments no later than August 1st. Thank you for
understanding. I can be reached at 642 123 4567, please don’t hesitate if you have any questions.

Sincerely,

Jen Knox
Sales Manager

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