Centre Manager

Job Description
Summer 2012
Max of 45 hours: £500 per week

Centre Manager (£500 per week inc Holiday Pay + Full Board Accommodation)

The Centre Manager is responsible for the smooth running of all aspects of the centre, establishing
procedures and solving problems quickly and efficiently. This is a residential position duties include
supervising students on activities or in their residences.

The Centre Manager must be aware of everything that is happening at the centre and keep communication
channels with the company Directors open. The Centre Manager will guide and support all staff in
implementing the programme and provide the necessary resources to achieve the set objectives laid out in
the St Andrew’s College Language Schools Policies and Procedures. The Centre Manager role is a senior
management position and you should expect a demanding workload. You will be monitoring all aspects of
the programme.

The role of the Centre Manager incorporates the following:

• Management of the centre to ensure that a high-quality programme is delivered, following our
guidelines closely
• Coordinating and supporting the academic and activities programmes, ensuring that they are linked
• Overseeing the Centre Management Team to ensure effective management of all staff
• Maintaining a professional working relationship with staff, clients and venue staff
• Safety and welfare of all employees and students
• Quality control and customer satisfaction

Reports to: Managing Director,

Director of Operations

Main Management Responsibilities and Duties

1. To have read and understood the St Andrew’s College Language Schools manual, supervision manual
and staff handbook, and be fully conversant with our policies for the welfare and protection of children. At
all times whilst on duty, staff are responsible for the care, welfare and safety of students whilst ensuring
they are following school rules.

2. Lead and participate in the Staff Induction Day, usually one or two days prior to the students’ arrival.

3. Ensure that the organisation of the centre, courses and welfare of staff and students, comply with the
British Council and English UK guidelines (documents available on site).

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 ST ANDREW’S COLLEGE LANGUAGE SCHOOLS LTD CENTRE MANAGER JOB DESCRIPTION

4. Establish and maintain clear lines of management and effective procedures, and work closely with the
Centre Management Team to achieve this.

5 Manage the provision of good customer service according to customer needs.

6. Create a positive team atmosphere and motivate the staff effectively.

7. Establish and maintain open communication between the centre, clients, and other company Directors.
Represent St Andrew’s College Language Schools positively in all conversations with clients, staff, and the
host centre.

8. Control expenditure of any allocated budget, manage cash floats following specific procedures and
maintain accurate accounts.

10. Close the centre, pack and return all St Andrew’s College Language Schools stock and unspent centre
monies according to guidelines.

11. Finalise the accounts and write an end of centre report to be submitted to the Director of Operations
within five days after the closing of the centre. (Final weeks wage is payable on receipt of this report)

12. Ensure that all St Andrew’s College Language Schools Health & Safety policies are implemented and
monitored.

13. Manage staff effectively to ensure that:

• The centre office is functioning and secure at all times.
• Accurate data on students and staff is maintained.
• All documentation is checked, centre administration is carried out correctly, and that completed
paperwork is submitted on time.
• The state of premises, equipment and resources is monitored throughout the course.
• The teaching and activity programmes are successfully integrated.
• High levels of performance are maintained.

14. Accommodation and Welfare:

• Monitor staff/student safety and welfare.
• Allocate and monitor all residential accommodation and ensure that sufficient members of staff are
allocated in each house to maintain a rota of student supervision.
•Ensure that all group leaders and students are aware of their duties and responsibilities and have read the
relevant handbook and have signed the relevant Terms and Conditions documents.
• Supervise and support the Activities and Excursions Manager, Transfer, Administration and Welfare Co-
ordinator and activity leaders according to the duties outlined in the Job remits.
• Liaise fully with Group Leaders, and the site representative.
• Oversee the implementation of all airport/rail/bus transfers for students and staff.
Manage the transfers of groups and individuals, including liaising with coach/taxi companies.

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Other Duties.

15. Meet and greet each group or individual on their arrival, ensuring that all passengers are accounted for,
that they have all their personal belongings with them, and are shown to the correct coach. Assist with the
loading of the luggage as necessary.

16. Travel between centres/airports terminals where necessary.

17. Brief students on their journey and escort/supervise the students back to the centre.

18. Lead student induction talks on arrival, and assist in allocating students to their accommodation.
Participate at Certificate Ceremony and thank students and group leaders.

19. Plan departure transfers in coordination with coach/taxi company, student/group leader as necessary.
Organise packed meals, staffing, and special arrangements at the centre. Confirm details with
student/Group Leader.

20. Ensure that the students are gathered at the departure point and the departure transfer leaves in time
for check-in, checking traffic and flight information as necessary. Escort students to security or assisted
check-in as necessary.

21. Organise excursions liaising with Bus Company, ensuring the safety and welfare of the students, as well
as providing them with information to help them get the maximum benefit from their stay. Ensure that
each student’s cultural, religious and dietary needs are met and respected.

22. Ensure that all policies for the welfare and protection of children are understood by students and
adhered to by all staff.

23. Ensure students adjust to life in Scotland and to understand information concerning personal safety,
Scottish law and centre rules which are in the student handbook.

24. Organise the student orientation and induction, ensuring that each student has an ID card on arrival.

25. Maintain student discipline in residences, liaising with Group Leaders. Record all damages and report to
Group Leaders and site representative immediately.

26. Manage the Results of student and Group Leader feedback questionnaires, taking any action required.

27. Carry out breakfast supervision duties.

Accommodation
28. Plan accommodation for arriving students, organising pre-arrival and departure checks, and damage
surveys. (assisted by Admin & Welfare coordinator)

29. Be responsible for Health and Safety issues in accommodation buildings and undertake fire warden
duties. Ensure everyone is aware of emergency procedures.

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30. Ensure that accurate rooming lists are kept and fire drills are carried out on a regular basis.

31. Liaise with accommodation office/hall staff to ensure that housekeeping and maintenance duties are
completed to a satisfactory standard.

Managerial tasks
32. Maintain a record of all staffs working hours.

33. Operate the office safe and store passport and moneys as required by group leaders.

34. Liaise with Group Leaders daily, both informally and at scheduled meetings. You should be available in
the centre office, by phone or by radio between 9.00 am and 12.30 pm and 2.30pm – 6.00pm, Monday –
Friday.

35. Co-ordinate the day-to-day running of the centre.

36. Ensure that a daily log of issues, incidents, activities and work done is kept by all Welfare and Social
Organisers.

37. Provide an oral daily report to the Managing Director and the Director of Operations.

38. Be contactable and available after 6.00pm to deal with any incidents that may arise on campus.

39. Additional duties as required

Essential Requirements/ Desirable Requirements

• Good administrative and prioritising skills
• Computer literate
• Able to organise and manage own work
• Effective communicator
• Able to adapt quickly to change and be flexible
• Demonstrate initiative towards taking on extra tasks
• Enjoy working with people from different cultures
• Able to address large groups of young people
• Good problem solving skills
• Pass Disclosure Scotland background checking/ vetting procedures.
• Previous residential experience
• Smart personal appearance
• Previous summer school experience

SALARY PER WEEK:- £500 inc Holiday Pay + Accommodation (6 Days)

All staff accrue pro rata paid holiday during their period of employment.
Holiday entitlement is set at 28 days per annum pro-rata.
Company T-Shirts, lanyards and ID badges are provided and must be worn at all times whilst on duty.
Salaries are paid in arrears into a UK bank account every week.
All staff must be employees of St Andrew’s College Language Schools.