Job description/person specification

Executive (Metro), Young

Job title Department/office Delhi (L)
Audiences

Job holder Vacant Job code

Job type Full-time Pay band 4- Two years fixed term contract

The United Kingdom’s international organisation for educational opportunities and cultural relations. We are registered in England as a charity. Revised October 2006
 Manager (Metro), Young Post-related
Line manager
Audiences allowances

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Job description
Guidance on completing job descriptions can be found on the HR intranet site at
http://bcnet.britishcouncil.org:8000/hr/pmpd/example.htm

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 To provide high quality adminstrative assistance to the young audiences delivery team so that
Job aim
it is an efficient, flexible and customer-focused operation.
Number of staff managed 0 As line manager 0 As countersignatory 0

Finances managed n.a.

Duty and standards – measurable in terms of time, cost, quality or quantity. Please note this list is
not to be regarded as exclusive.
Operations Support
To provide operational support, both on and off-site, to the local delivery team – ensuring that the team delivers
a programme that demonstrably meets the needs of selected audiences within the 18-35 target group, reflects
the values and priorities of the British Council and positions the organisation in the market as a contemporary,
high-quality service provider.
 Co-ordination with the Central procurement team with regard to Collection development (magazines)
 Handling magazines surveys, collecting data for Delhi region
 Organsing sale of withdrawn books
 Inter Library Loan
1 Duty (85%)
 Uploading data on to Website
 Libsys (Library management software) administration
 Web related issues / enquiries handling(JM2)
 Assistance in organising Events and other Marketing activities
 Assistance in off-site promotional event
 Memebrship follow-up (sendign reminders through letter, mail and telephone)
 Handling customers on the library products & services as and when required
 Library Store Management

o All activity is developed and delivered according to the agreed timetable and within the agreed budgets.
Standards
o The local delivery team meets its agreed performance targets.
Measuring Impact
2 Duty (5%) To collect, collate and carry out the basic processing of performance data (key performance indicators – KPIs)
to enable the production of reports on the performance of the young audiences programme in Delhi.
o KPI data is collected and the initial processing is carried out according to an agreed timetable to ensure
Standards
that future planning can be adjusted accordingly.
Marketing
3 Duty (10%) To assist in the collection of regular and timely market information on selected audiences within the 18-35
target group.

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 o Data is collected so that the British Council’s Market Information System (MIS) for young audiences can be
Standards
updated annually, one month in advance of the autumn Centre Managers’ meeting.

Person specification
Managers should select competencies from the Organisational Skills Profile and should use no more than 8 for recruitment and
selection purposes.

All criteria will be used for

Criteria: behavioural competencies
(assign levels), skills, knowledge
experience, and specialist
qualifications.
Behaviours
If a criterion is to be used for
performance management
selection, please state here
Essential (E) or purposes.
how it will be measured (e.g.
desirable (D). Indicate here (Y or N) if a application form, interview,
criterion is to be used for performance evaluation
recruitment and selection.
To be used To be used
for shortlisting for interview

1 Achievement (level 2) E Yes Yes

2 Flexibility (level 2) E Yes Yes

3 Teamworking (level 1) E Yes Yes

Generic Skills
Communication Skills – reading and
writing skills, speaking and listening
4 E No Yes
skills, understanding the audience,
knowledge sharing (level 1)
Computer Skills – using Outlook, using
5 Word, using Excel, using Databases, E No Yes
(level 2)
Marketing and Customer Service –
understanding customer needs,
6 responding to customer needs, E Yes Yes
obtaining and evaluating feedback
(level 1).
Job Families: technical skills,
knowledge and experience
7 First degree or equivalent E Yes No
Minimum one years relevant work
experience; the post holder will be
8 methodical, systematic and good at D No Yes
adapting and developing work
processes

Any special requirements of the job, including any legal requirements e.g. restrictions on employment, occasional unsocial hours,
flexible working, passport status.

R Vijay Shankar
Submitted by

17/9/2010
Date