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  • Mang Inasal Company Overview

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    Justine Lachica
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    Mang Inasal is a Philippine barbecue fast food chain that was founded in 2003 in Iloilo by Edgar Sia. The company's mission is to serve great tasting food and bring joy to customers. Its vision focuses on customer satisfaction, high-quality Filipino products, and caring service. While Mang Inasal offers unlimited rice and soup and accommodating seating, its slow food service has led to disappointed customers, so it aims to improve customer service skills through training programs.

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    Mang Inasal is a Philippine barbecue fast food chain that was founded in 2003 in Iloilo by Edgar Sia. The company's mission is to serve great tasting food and bring joy to customers. Its vision focuses on customer satisfaction, high-quality Filipino products, and caring service. While Mang Inasal offers unlimited rice and soup and accommodating seating, its slow food service has led to disappointed customers, so it aims to improve customer service skills through training programs.

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    49 views2 pages

    Mang Inasal Company Overview

    Uploaded by

    Justine Lachica
    Mang Inasal is a Philippine barbecue fast food chain that was founded in 2003 in Iloilo by Edgar Sia. The company's mission is to serve great tasting food and bring joy to customers. Its vision focuses on customer satisfaction, high-quality Filipino products, and caring service. While Mang Inasal offers unlimited rice and soup and accommodating seating, its slow food service has led to disappointed customers, so it aims to improve customer service skills through training programs.

    Copyright:

    © All Rights Reserved
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    of 2

    MANG INASAL

    COMPANY OVERVIEW
     It all started with a Vision. Edgar “Injap” Sia, at the age of
    twenty six, grabbed the opportunity to lease a 250 square
    meter space at the Robinson’s Mall Carpark-Iloilo in
    December 2003.
     It was there that Mang Inasal, Hiligaynon for Mr.
    Barbeque, was born.
    MISSION
     To serve great tasting food, bringing the joy of eating to
    everyone.
    VISION
     The Pursuit of Customer Satisfaction (FSC)
     High-Quality Pinoy Products
     Alagang Pinoy Service
    MARKET OFFERS
     How the food smell is appetizing with prizes that are just
    exact with the serving portion.
     First to offer unlimited rice, soup and the hospitality of it’s
    employees.
     Can accommodate their customers with enough tables and
    chairs.
     Uses plastic and styro free packaging.
     Uses billboard advertisements that are evident.
    CUSTOMER SERVICE GAP
     The Mang Inasal Incorporation is slow in terms of serving
    ordered foods to the customers that’s why many
    customers are disappointed in their service.

    CUSTOMER SERVICE SKILL PROGRAM


    PROGRAM OVERVIEW

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