Galleria Fit Out Guide Issue D Dec 15 - 0

CONTENTS
Retail
Fit Out Guide
HCJ/LJ/B100843/JR Contents
Issue D - December 15
CONTENTS
1.0 INTRODUCTION ............................................................................................................... 2
2.0 PROJECT DIRECTORY.................................................................................................... 3
3.0 LANDLORD APPROVAL PROCESS ............................................................................... 5

STEP 1 RETAILER BRIEFING ........................................................................................ 6
STEP 2(A) CONCEPT DESIGN REVIEW ....................................................................... 7
STEP 2(B) DETAILED DESIGN REVIEW ....................................................................... 8
STEP 3 PRE START, HANDOVER AND FIT OUT.......................................................... 9
STEP 4 COMPLETION AND CONSENT TO TRADE.................................................... 10
4.0 STORE DESIGN.............................................................................................................. 11

4.1 Introduction ...................................................................................................................... 11
4.2 Sustainability.................................................................................................................... 11
5.0 RETAIL SHELL SPECIFICATION .................................................................................. 12

5.1 Drawing Information from Landlord ................................................................................. 12
5.2 Queries/Further Information Required ............................................................................. 12
5.3 Shopping Centre Structure & Fabric................................................................................ 12
5.4 Structural Specification .................................................................................................... 12
5.5 Service Doors .................................................................................................................. 13
5.6 Security Interface ............................................................................................................. 13
5.7 Fire Alarm Connections ................................................................................................... 13
5.8 Sprinkler Connections...................................................................................................... 13
5.9 Smoke Extraction............................................................................................................. 13
5.10 External Plant Zones, Riser Access, Lightning Conductor Systems ............................... 13
5.11 Ventilation Provision ........................................................................................................ 13
5.12 Cold Water Supplies ........................................................................................................ 13
5.13 Gas Supplies.................................................................................................................... 13
5.14 Electrical Supplies ........................................................................................................... 14
5.15 Foul Drainage Connections ............................................................................................. 14
5.16 Communications .............................................................................................................. 14
5.17 Landlord Services within the Unit .................................................................................... 14
6.0 TECHNICAL DESIGN ..................................................................................................... 15

6.1 Minimum Retailer Shop Fitting Requirements ................................................................. 15
6.2 Existing Shop Fitting ........................................................................................................ 15
6.3 Environmental Policy ....................................................................................................... 15
6.4 Surface Spread of Flame................................................................................................. 15
6.5 Windows .......................................................................................................................... 15
6.6 New Shopfront and Interior.............................................................................................. 16
6.7 Refuse Storage ................................................................................................................ 17
6.8 Foul Drainage .................................................................................................................. 18
6.9 Water ............................................................................................................................... 18
6.10 Electricity.......................................................................................................................... 18
6.11 Gas .................................................................................................................................. 19
6.12 Retailer Plant Areas ......................................................................................................... 19
6.13 Audio Systems, Public Address and Voice Alarm ........................................................... 19
6.14 Sprinklers ......................................................................................................................... 20
6.15 Fire Alarms....................................................................................................................... 21
6.16 Food Operator Kitchen Requirements ............................................................................. 22
CONTENTS
7.0 FIT OUT ON SITE ........................................................................................................... 26

7.1 Generally.......................................................................................................................... 26
7.2 Contractor’s Site Team Contact Details .......................................................................... 26
7.3 Condition Survey ............................................................................................................. 26
7.4 Site Rules......................................................................................................................... 26
7.5 Existing Services ............................................................................................................. 27
7.6 Insurances ....................................................................................................................... 27
7.7 Retailer Responsibilities .................................................................................................. 28
7.8 Hoarding .......................................................................................................................... 28
7.9 Site Access ...................................................................................................................... 28
7.10 Deliveries / Waste Management...................................................................................... 29
7.11 Working Hours ................................................................................................................. 29
7.12 Permits to Work ............................................................................................................... 29
7.13 Parking............................................................................................................................. 30
7.14 Welfare............................................................................................................................. 30
7.15 Health & Safety ................................................................................................................ 30
7.16 Fire Safety........................................................................................................................ 30
7.17 Prohibited materials or substances.................................................................................. 33
8.0 COMMISSIONING ........................................................................................................... 34

8.1 Charges ........................................................................................................................... 34
8.2 Fire Alarm Connection Procedure ................................................................................... 34
8.3 Sprinkler Connection Procedure...................................................................................... 34
8.4 Cold Water Connection Procedure .................................................................................. 35
8.5 Foul Drainage Connection Procedure ............................................................................. 35
9.0 CONSENT TO TRADE.................................................................................................... 36
The following are Appendices to the Fit Out Guide and are separate documents on the website:
APPENDIX A – BLOCK PLANS

APPENDIX B – RETAIL DESIGN CRITERIA
APPENDIX C – APPROVAL PROCESS SUBMISSION FORMS
APPENDIX D – LOW CARBON FIT OUT GUIDE
APPENDIX E – PRE START AGENDA
APPENDIX F – COMMISSIONING CHECKLIST
APPENDIX G – E PERMIT SYSTEM
1.0 – INTRODUCTION
1.0 INTRODUCTION
The galleria is an outlet shopping and leisure centre of some 40,000m2 on two levels comprising
30,000 m2 of designer outlets, 15 restaurants and coffee shops and a 9-screen cinema.
This guide is designed to lead you through the Retail Delivery process throughout all stages including
parties involved, the process to be followed, concept design, technical design, fit out, commissioning
and finally consent to trade.
The galleria will provide support to the Retailer to ensure a high standard of design and smooth
transition through the process however it is the Retailer’s responsibility to ensure their agents,
designers and contractors are aware of the contents of this document and comply with all
requirements.
Whilst all information contained within this document is given in good faith and believed to be accurate
at the time of circulation, it is not intended to constitute any legal representation or warranty and
Retailers are recommended to undertake their own independent investigations, inspections, surveys
and enquiries to satisfy themselves on all points. Information has been collated from various sources
including the design consultants for the Centre in order to produce a simplified source of relevant
information.
This Fit Out Guide is intended to cover all primary information however there will inevitably be
situations which differ and/or require different treatment. The retail delivery process is a framework to
allow communication of these issues to ensure resolution to all parties’ satisfaction.
Land Securities are committed to delivering sustainable developments and recognise the importance
of working in partnership with our occupiers to make a difference towards this goal. We have
produced a Low Carbon Fit Out Guide (refer to Appendix D) to provide guidance on the practical ways
retailers can reduce energy by good practice design and effective energy management. All retailers
and catering unit operators are asked to consider the guidance given.
We also advocate the use of sustainable materials when carrying out shop-fits. If you require any
assistance please do not hesitate to contact a member of Centre Management or Land Securities
Environment Team.
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Issue D - December 15 2
2.0 - PROJECT DIRECTORY
2.0 PROJECT DIRECTORY

The Retailer will be expected to issue a Project Directory at the earliest opportunity and nominate a
single point of contact for the Retail Delivery Manager.
Communications by email are to include in the header the shop unit reference, Retailer trading name
and primary content of the email.
Key contacts for the Landlord’s team are noted below:-
LANDLORD’S TEAM
Portfolio/Leasing Contact: Amy McGregor

Manager Address: Land Securities, 5 Strand, London, WC2N 5AF
E-mail: Amy.mcgregor@landsecurities.com
Telephone: 0207 413 9000
Retail Portfolio Contact: Jack Busby

Director Address: Land Securities, 5 Strand, London, WC2N 5AF
E-mail: Jack.busby@landsecurities.com
Telephone: 0207 413 9000
Retail Delivery Contact: Roger Duncombe

Manager Address: The galleria, Comet Way, Hatfield, Herts, AL10 0XR
E-mail: roger.duncombe@landsecurities.com
Telephone: 01707 256 860
Retail Designer Contact: Linda Tait

Address: Tait Design, Harpenden Hall, Southdown Road,
Harpenden, Herts, AL5 1TE
E-mail: l.tait@taitdesign.co.uk
Telephone: 01582 460 990
General Manager Contact: Tim Stirling

Address: The galleria, Comet Way, Hatfield, Herts, AL10 0XR
E-mail: tim.stirling@landsecurities.com
Telephone: 01707 256 860
Centre Technical Contact: Tim Cootes

Services Manager Address: The galleria, Comet Way, Hatfield, Herts, AL10 0XR
E-mail: Tim.cootes@landsecurities.com
Telephone: 01707 256 860
Centre Operations Contact: Jon Carter

Manager Address: The galleria, Comet Way, Hatfield, Herts, AL10 0XR
E-mail: jon.carter@landsecurities.com
Telephone: 01707 256 860
Marketing Manager Contact: Ellie Penny

Address: The galleria, Comet Way, Hatfield, Herts, AL10 0XR
E-mail: Ellenor.Penny@landsecurities.com
Telephone: 01707 256 860
Centre Security Telephone: Security Control Room - 01707 256860 ext 231
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2.0 - PROJECT DIRECTORY
Building Control Contact: Richard Murrell

Address: Welwyn Hatfield District Council
Planning Department/Building Control
Council Offices
Welwyn Garden City
Herts AL8 6AE
E-mail:
Telephone: 0707-331212
Fire Officer Contact:

Address: Hertfordshire County Fire Brigade
153 London Rd,
St. Albans
Herts AL1 1TQ
E-mail:
Telephone: 0300 1234046
Planning Contact Contact: Mark Peacock

Address: Welwyn Hatfield District Council
Planning Department/Building Control
Council Offices
Welwyn Garden City
Herts
AL8 6AE
E-mail:
Telephone: 0707-331212
PREFERRED SUPPLIERS
Fire Alarm Contact: Neil Thompson

Installations
Address: Trinity Protection Systems Ltd, 121a Milton Park, Abingdon,
Oxon, OX14 4SA
E-mail: Neil.Thompson@trinitypro.co.uk
Telephone: 01235 862 456
Sprinkler Installations Contact: Ashley Gorton

Address: Blue Shield Fire Protection Ltd, Blue Shield House, Queens
Street, Tring, Herts, HP23 68Q
E-mail: sales@blueshieldfire.co.uk
Telephone: 01442 828 000
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3.0 - LANDLORD APPROVAL PROCESS
3.0 LANDLORD APPROVAL PROCESS

There are four key stages to the Retail Delivery process and Retailer’s should ensure they liaise with
the Landlord’s Retail Delivery Manager at the earliest possible stage regardless of the scope of the
proposal (i.e. minor alterations or full unit re-fit) to ensure the appropriate level of input is agreed.
Following agreement on the Scope of Works between the Landlord’s Portfolio Manager and the
Retailer the following process will need to be followed:-
Retailer briefing by the Retail Delivery Manager to introduce the
1
process and issue the guides.
Retailer Briefing
Shop fit deposits confirmed.
2 Retailer submits ‘Concept Design Submission Form’.
2
Concept stage signed off with the ‘Concept Design Approval’.
Design Review
Retailer submits ‘Detailed Design Submission Form’.
Detailed design stage signed off with the ‘Detailed Design
Approval’.
Deposit sums transferred (where applicable).
Retailer meets with the Centre Management Team and submits
3
pre-start information using the ‘Pre Start Information
Pre-Start
Submission Form’.
Handover & Fit
Stage signed off with the ‘Pre Start Approval’ to allow work to
Out
commence on site.
The pre-start process and work on site is monitored by the

Centre Management Team.
Retailer submits as-built information and commissioning
4
certificates using the ‘Consent to Trade Form’.
Completion & The unit may open for trade following issue of the ‘Consent to
Consent to Trade Trade’.
The damages deposit is released following completion of any

snagging issues.
The documentation deposit is released following receipt of the

as-built drawings, O&M Manuals and Health & Safety File.
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STEP 1 RETAILER BRIEFING

STEP 1 RETAILER BRIEFING
Objective
The purpose of this stage is to ensure all parties understand the requirements of the Retail Delivery
process in order to ensure a good quality result within the agreed programme. From this point the
Retail Delivery Manager will be the Retailer’s primary point of contact.
Action
The Retail Delivery Manager will arrange a briefing meeting if required with the Retailer/
Project Leader/Retail Designer in order to present the guide and ensure all parties
understand the Retail Delivery process, design requirements, technical constraints and
commissioning requirements.
A programme will be agreed.
A contact list will be provided by the Retailer.
Confirmation of the fees, deposits and other Landlord charges will be agreed.
Deposits may be required as follows:-
A fully refundable deposit of £5,000 which will be returned when satisfactory as built drawings
(dwg/pdf), Health & Safety Files and O&M Manuals have been received.
HCJ/LJ/B100843/JR
STEP 2(A) CONCEPT DESIGN REVIEW

STEP 2(A) CONCEPT DESIGN REVIEW
Objective
The purpose of the Concept Design Review is to ensure the Retailer’s proposals achieve the
requirements of the design guide prior to progressing with detailed design and statutory submissions.
Action
The Retailer will submit for approval pdf (and CAD) copies of their Concept to the
Retail Delivery Manager using the ‘Concept Design Submission Form’ (see Appendix C).
This submission must include the information included within the form to ensure adequate
information is available for review and to avoid possible delays.
A response from the Retail Delivery Surveyor/Retail Designer will be issued as follows:-
A Approved Retailer may proceed to Step 2(b) Detailed Design Review.
B Approved with comments Retailer may proceed to Step 2(b) Detailed Design Review
but must provide acceptable replies to the comments.
C Rejected Retailer must re-submit in line with the guide requirements.
It is the Retailer’s responsibility to consult with the necessary statutory authorities to ensure
compliance, for example Building Control, Planning and the like.
The Retailer should allow one week for comments to be returned following their submission.
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STEP 2(B) DETAILED DESIGN REVIEW

STEP 2(B) DETAILED DESIGN REVIEW
Objective
The purpose of this stage is to ensure a detailed design that complies with legal, statutory and
technical requirements addressing any site specific constraints and design requirements in line with
the previously approved concept design.
Action
The Retailer will submit for approval pdf (and CAD) copies of their Detailed Design to the
Retail Delivery Manager using the ‘Detailed Design Submission Form’ (see Appendix C).
This submission must include the information included within the form to ensure adequate
information is available for review and to avoid possible delays.
A response from the Retail Delivery Manager will be issued as follows:-
A Approved Retailer may proceed to Step 3 Pre-Start.
B Approved with comments Retailer may proceed to Step 3 Pre-Start but must provide
acceptable replies to the comments.
It is the Retailer’s responsibility to consult with the necessary statutory authorities to ensure
compliance, for example Building Control, Planning and the like.
The Retailer should allow one week for comments to be returned following their submission.
HCJ/LJ/B100843/JR
STEP 3 PRE START, HANDOVER AND FIT OUT

STEP 3 PRE-START, HANDOVER AND FIT OUT
Objective
The purpose of this stage is to ensure the Retailer has satisfied the requirements for all approvals, the
necessary pre-start information has been received and the Retailer’s contractor team has been briefed
by the Centre Management in relation to site constraints, site rules and the like.
Action
The Retailer will be responsible for arranging a meeting with the Centre Management Team
and attending this together with their Project Leader and Principle Contractor having first
submitted the required pre-start information as noted within the ‘Pre Start Information
Submission’ Form (see Appendix C).
A response from the Retail Delivery Manager will be issued as follows:-
A Approved Retailer may proceed to Fit Out.
Works will not be permitted to commence on site without:-
 A completed Agreement for Lease (if applicable).

 Payment of the deposits and fees (as appropriate).
 Approval of the detailed design.
 Acceptance of the pre-start information.
 Building Regulations plans approval.
 Approval of sprinkler alterations by the building insurers (as appropriate).
 All Health & safety information being available.
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STEP 4 COMPLETION AND CONSENT TO TRADE

STEP 4 COMPLETION AND CONSENT TO TRADE
Objective
The purpose of this stage is to ensure the work on site has been completed in accordance with the
agreed plans, services have been commissioned and interfaced with the Landlord’s systems where
appropriate and a Building Regulation Completion Certificate has been issued.
Action
Five days prior to the proposed works completion date, the Retailer is to notify the
Retail Delivery Manager to allow an inspection.
The Retail Delivery Manager will issue a list of any snagging for completion.
The Retailer will submit the ‘Consent to Trade Submission Form’ together with all
appropriate documentation (see Appendix C).
The Retail Delivery Manager will issue a ‘Consent to Trade’ notice allowing the Retailer to
trade. THE UNIT WILL NOT BE PERMITTED TO TRADE WITHOUT THIS.
Deposits will be released subject to receipt of the relevant as built information and
completion of any snagging/damages (snagging/damages are to be rectified within 14 days of
the issue of the notice from the Retail Delivery Manager).
HCJ/LJ/B100843/JR
4.0 - STORE DESIGN
4.0 STORE DESIGN

4.1 Introduction
Tait Design has produced a document to assist Retailers in achieving a high level of store
design commensurate with our outlet shopping ethos. This provides guidance on the different
areas of the scheme and treatment of certain elements to ensure an appropriate design
standard.
The ‘Retail Design Criteria’ guide is included within Appendix B.
Where appropriate, The galleria may involve a Retail Designer to assist the Retailers with the
concept proposals where this is considered necessary to ensure a high design standard in
sensitive areas of the Centre.
4.2 Sustainability
As noted in the introduction to the guide, The galleria has a strong commitment to
sustainability (refer to Sustainability Guide within Appendix D) and every opportunity should be
taken to utilise sustainable products, materials, energy and design to achieve both
environmental improvement and reduced operational costs.
The following are a number of ways where improvements can be achieved:-
 use of heat recovery systems

 efficient controls to heating and cooling equipment
 natural lighting and ventilation where possible together with efficient controls
 improvements to Part L ‘U’ value requirements
 use of natural quality materials with less intensive manufacturing processes where
possible (i.e. natural stone, limestone, ceramic, granite, terrazzo, hardwood timber
from FSC approved sources, glass, metals)
 use of local suppliers to minimise transportation impacts
 use of ISO14001 accredited supply chains
There are numerous sources of advice however www.carbontrust.co.uk provides a useful

starting point with links to additional resources.
HCJ/LJ/B100843/JR
5.0 – RETAIL SHELL SPECIFICATION
5.0 RETAIL SHELL SPECIFICATION

5.1 Drawing Information from Landlord
There are no Landlord’s drawings included in this document. Retailers must undertake their
own investigations, inspections, surveys and enquiries.
5.2 Queries/Further Information Required
Please submit any queries or requests for further information that may be required to the
specific specialist, copied to the Retail Delivery Manager.
5.3 Shopping Centre Structure & Fabric
The Shopping Centre has piled foundations with reinforced concrete ground bearing slabs to
the east and west areas. The structure above the A1M tunnel is both directly supported by the
tunnel roof structure and in places pre-cast concrete planks and/or in situ concrete on block
work walls. The Pod has a suspended concrete slab supported on band bridge beams
spanning between pile caps.
Floor structures are generally in situ concrete on metal decking supported by a beam structure
on a 7.2m x 7.2m grid. The first floor of the mall spans from secondary beams on to plate
girders spanning 24m between twin columns at the edge of the mall and stanchions positioned
over the central wall of the A1M.
The roof is designed as a series of tension assisted curved CHS lattice trusses spanning
48.6m at 7.2m centres, supporting long spanning Plannja TRP200 metal decking and
Pilkington’s Planar glass roof lights.
The Odeon Pod has pre stressed concrete bridge beams spanning 24m on to reinforced
concrete beams and columns with a steel frame to the two storey structure to the East of the
tunnel on a 7.2m x 6m grid broken down into 12m max spans for the floors and 18m spans for
the roof.
The Bridge Link first floor has steel beams at 3.6m centres supporting a structural concrete
slab with secondary beams supported by a series of 18 parallel frames generally set at 7.2m
centres (14.4m max).
Roofs to the east retail, Bridge Link and Odeon Pod comprise Sarnafil S327-12 EL polymeric
waterproofing with hot welded joints. To the west retail the car park structure over-sails the
retail comprising a mastic asphalt paving finish.
External walls to the galleria and Odeon Pod comprise a 4mm rainscreen aluminium cladding
system fixed back to a steel frame, 100 solid block, 75mm cavity and inner skin of 125mm
insulated block. Louvres are incorporated into the cladding system all of which is finished with
a PVf2 coating.
5.4 Structural Specification
The ground floor has a ground bearing concrete slab designed to a maximum superimposed
loading of 10kn/m2. There is a 75mm allowance for applied Retailer screeds/finishes.
Downstand beams occur on partition lines.
The first floor has an insitu concrete deck supported on permanent metal decking designed to
a maximum superimposed loading of 7.5kn/m2.
There is a 75mm allowance for applied Retailer screeds/finishes (maximum 1.8kn/m2).

Downstand beams occur on partition lines.
HCJ/LJ/B100843/JR
An allowance of 0.5kn/m2 has been made within the roof structure for Retailer’s suspended
services and finishes.
Internal walls generally comprise solid fair faced dense concrete blocks (at first floor walls are
lightweight steel framed plasterboard stud where located off the structural grid).
5.5 Service Doors
Service doors are aluminium faced timber solid core doors in aluminium frames where located
within the cladding system and exterior grade solid core timber doors with a painted plywood
finish in steel door frames where located within blockwork.
5.6 Security Interface
There is no security interface between the Landlord and Retailer security systems.
5.7 Fire Alarm Connections
A fire alarm interface unit is located within each unit ready for connection by the Retailer’s
local alarm panel using the Centre’s preferred contractor.
Mall kiosks are served directly from the Landlord’s infrastructure.
5.8 Sprinkler Connections
A sprinkler supply is terminated within each unit complete with zone check flow switch.
5.9 Smoke Extraction
The galleria generally has an integrated smoke extract system located at high level within
each unit. All ceilings must achieve a minimum 30% free area and allow for make-up air from
the mall to ensure the correct operation of the extract system.
5.10 External Plant Zones, Riser Access, Lightning Conductor Systems
Plant locations and service routes are to be agreed on site with the Centre Management
Team.
A lightning protection installation is in place and Retailer’s will be required to connect any roof
plant to this system and provide relevant certification on completion.
5.11 Ventilation Provision
Fresh air is available through either wall mounted supply and extract louvers suitable for
connection to the Retailer’s A/C system or via a fresh air duct connection from the Landlord’s
mechanical ventilation system.
Where louvres are not available at the rear of the unit, provision has been made for the
location of Retailer’s heat exchange equipment elsewhere.
5.12 Cold Water Supplies
A water supply of not less than 15mm is generally provided in most units at a stop tap position
within the unit.
5.13 Gas Supplies
There is no gas supply available to retail units. Gas supplies to the Bridge Link and
Odeon Pod areas are the responsibility of the Retailer.
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5.14 Electrical Supplies
Each unit has a 3 phase electrical supply via a busbar distribution system originally sized to
provide 150 watts/sqm. Supplies are sub-metered from the Landlord’s incoming supply and
costs recovered from individual Retailer’s based on use.
5.15 Foul Drainage Connections
100mm and 50mm SVP connections are generally available to most units suitable for Retailer
connections.
5.16 Communications
There is provision to connect to the BT network subject to the Retailer making the appropriate
application through the selected telecoms supplier (a maximum of two lines per unit is
permitted).
A communal TV/FM aerial system is available within the scheme subject to application to the
Centre Management.
5.17 Landlord Services within the Unit
In most units, the Retailer will be required to provide access to services – rodding to soil and
rain water pipes, fire damper reset hatches and smoke mechanical ventilation dampers and
motors. The Retailer’s fit out design must allow safe access to these positions.
Retailers are advised that in some instances Landlord’s services are routed through units.
The Retailer must inspect on site to ascertain the location, disposition and size of the services
and ensure adequate access is maintained, avoiding any interference and not affixing any
items to the services.
HCJ/LJ/B100843/JR
6.0 - TECHNICAL DESIGN
6.1 Minimum Retailer Shop Fitting Requirements
The Retailer shall not interfere with the fabric or structure of the building in any way,
whatsoever, without the prior written approval of the Landlord. Work to the fabric includes, but
is not confined to the laying of screeds, alterations, connection to services, the cutting of
chases, small diameter holes and the like.
The Retailer shall not interfere in any way with the integrity of the fire barriers (dividing
walls/floor between the Unit and adjacent units or adjacent Landlord areas), structural fire
protection services or protected escape routes. In seeking approval for such services
penetrations, or for other works which may affect the integrity of fire barriers around the unit
(e.g. external walls, dividing walls, floors, wall between unit and services corridor), the Retailer
shall submit proposed details of fire stopping/fire resisting construction with supporting fire test
documentation as part of the Building Regulation Submission.
Retailers are expected to comply with all current statutory requirements, British Standards,
Codes of Practice, Euro Standards and general best practice guidance in the delivery of their
fit out.
6.2 Existing Shop Fitting
Retailers who retain existing shop fitting elements including services when they take over a
unit will be responsible for their full compliance with the Landlord’s requirements and any
statutory regulations.
6.3 Environmental Policy
Retailers should comply with the Landlord’s Environmental Policy and are actively encouraged
to improve their environmental ambitions.
The Retailer should demonstrate consideration of the usage of sustainable products as part of
their fit-out proposals.
The usage of recycled products from sustainable sources and an environmentally friendly
waste disposal strategy will be encouraged.
6.4 Surface Spread of Flame
All materials facing the Mall circulation routes must comply with the European classification for
fire spread Class B-s3, d2 (old National Class 0), except shopfront framing as provide for in
BS9999.
All surfaces within the units must comply with Euro Class C-s3, d2 (old National Class 1).
The Retailer shall ensure the fit out does not obstruct Landlord services, access panels, vents,
outlets, etc.
6.5 Windows
All shopfront or display windows will be the responsibility of the Retailer. Windows in external
walls, other than shopfront or display windows must be as per the Landlord’s shell
specification and will be to match existing.
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6.6 New Shopfront and Interior
The following requirements are all subject to the Landlord’s approval and must comply with
all Building Regulations and other statutory authority requirements.
 Glass
All shopfront glazing must be ‘safety glass’ to BS6262. Laminated glass is preferred to
toughened glass as it retains its form when fractured. However toughened glass may be
required for smoke control where applicable. All toughened glass should be heat soaked to
BS EN 14179.
 Shopfront Stability
Shopfront glazing must be designed within the maximum deflection criteria of BS 6180, under
horizontal imposed loads as set out in BS 6399-1. The maximum permitted deflection is
25mm. This will determine the thickness of glass used and in the majority of cases, frameless
joints in glazing may require support fins or equivalent support.
 Manifestation
Manifestation is required to shopfront glazing in accordance with Building Regulations Part M.
 Access and Facilities for the Disabled

Building/shop fitting work must comply with Approved Documents M Access Facilities for the
Disabled and the Disability Discrimination Act. A level access will be required into all shops
and a staircase suitable for ambulant disabled persons, lifts and WC facilities depending on
the size, location and configuration of the particular shop unit.
 Wheelchair Accessible Cashier Points

Cashier counters should include suitable sections designed for use by wheelchair using
customers.
 Audio Reinforcement
Approved audio loops should be incorporated into cashier counters with the appropriate
signage. Staff should have the facility to turn down the volume of PA systems while serving
customers with hearing difficulties.
 Walls/Partitions
These must adhere to the required fire rating and Class 1 surface spread of flame
requirements. Stability posts and head restraint angles must be protected to half hour fire
resistance. No fixing to unit block walls permitted (apart from lateral restraints). Stud wall
structures to be fixed down to slab.
 Doors
Maintain fire rating and means of escape purposes. Incorporate relevant statutory, means of
escape, safety signage and emergency exit ironmongery. Include for a lobby at the rear of the
unit where required.
 Fire Exit Doors

Fire exit doors from retail areas should not be mirror faced and should be readily identifiable,
incorporating a vision panel to Building Regulations Part M requirements.
 Lobby
Where required by Building Control, the Retailer is to provide a fire rated lobby within the
demise, as protection to the rear service corridors. Ensure all penetrations for services are
fire stopped and the fire escape route is kept clear at all times.
HCJ/LJ/B100843/JR
 Ceilings
Imaginative ceiling design is encouraged and should be integrated with the existing smoke
control requirements as set out in the Fire Strategy and with the mall ceiling height. The ceiling
facing the mall must have properly integrated access hatches to enable access to Landlord’s
equipment above.
 Lighting
Exciting and inspirational lighting design is encouraged. Comply with CIBSE Guide, Codes of
Practice and Document L of the Building Regulations.
No naked fluorescent or cold cathode tubes will be allowed in the mall without prior approval
from the Landlord.
Lighting for halo illumination and coving should be continuous, even and concealed.
Lighting in units should be a minimum of 1000 lux in the shop display windows and entrance.
Sufficient lighting to be incorporated for safety purposes for out of hours use.
Emergency lighting will comply with BS 5266, Part 1, Category M/2 to provide maintained
emergency lighting for 2 hour duration.
 Colour Contrast
Retailers should incorporate suitable colour contrast into their designs to assist partially
sighted customers and staff navigate around the unit.
 Sound Insulation
Retailer’s must ensure and demonstrate that sound insulation between units is adequate to
the purpose of the particular use to be carried out.
 Finishes
These must be to the high standard commensurate with the Centre as a whole.
 Deleterious Materials
No deleterious materials are to be used based on the Land Securities assessment of current
deleterious materials.
 Demise Signage
A Landlord’s specified signboard must be positioned on the rear door to the service corridor
for rear service access (and any risers/plant).
 Medium Density Fibre Board

Medium Density Fibre board (MDF) is used in most construction. When cutting or machining
or using any other process that will cause dust to occur suitable extraction must be used. No
bare edges will be allowed and all surfaces must be sealed. All MDF delivered to site must be
sealed.
 Aerial and Satellite Systems

Any such systems must be located in a position previously approved by the Landlord. Their
height will not exceed the height of plant screening.
6.7 Refuse Storage
The Retailer is required to store refuse bins in their unit until they are taken to the central
compactor. Space within the leased unit must therefore be made for these bins.
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All refuse rooms must be finished to withstand the impact of the bins and allow steam cleaning
or wash down. Any newly constructed bin stores must have a gully in the floor, and extraction
system that vents to atmosphere, have a 2 hour envelope, being fitted with a sprinkler head
and smoke head.
6.8 Foul Drainage
Retailers shall be responsible for the installation of foul drainage systems within their demise.
Retailers shall protect Landlord’s systems from blockage or damage. Any damage caused
shall be made good at the expense of the Retailer in whose unit it originated.
All installations and sanitary accommodation shall meet all Building Regulations and Health
requirements.
Where applicable, the Retailer will be responsible for grease treatment/interception to protect
the below ground drainage system, consisting of a BBA approved Aluline enzyme converter
supported by a maintenance regime procedure.
6.9 Water
Retailers shall be responsible for the installation of a water distribution system within their
demise.
All water connections/pipework must be installed/completed in copper, not plastic and no push
fit connections will be permitted.
Water distribution installations by the Retailer must be in accordance with the water utility
company’s requirements, the Water Regulations and the relevant British Standards.
All Domestic Services pipework and fittings fitted within a unit shall be chlorinated by the
Retailer in accordance with BS6700 and Health and Safety guidance note ACOPL8 and
MSE(G) (Prevention or Control of Legionella).
6.10 Electricity
The Retailer’s installation includes mains distribution and switchgear fed from the main
incoming supply isolator, comprising of all circuit wiring, switching, lighting and any specialist
equipment required. The main meter is the Landlord’s equipment and electricity consumed will
be recharged to the Retailer.
All Retailer’s electrical installations will comply with:-
 NICEIC Regulations
 BS7671
 Health and Safety at Work Act
 Current Building Regulations
All cabling shall be carried out in low smoke and fume rated cabling. Flying leads greater than
one metre will not be permitted.
All cabling must be contained in:-
 Conduit (metal) or
 Trunking or
 Tray (metal) with cabling supported at a suitable pitch.
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6.11 Gas
Any gas supply installed by the Retailer must be completely in accordance with National Grid
requirements, the Building Regulations and British Standards.
6.12 Retailer Plant Areas
Each Retailer is responsible for the supply and installation of all heating, ventilation and
cooling systems to meet statutory requirements and maintain comfort conditions within their
demise. The Retailer’s installed external plant must meet the following noise suppression
requirement as adopted by the Landlord:
1. Air handling units 45db measured at 3metres from source.

2. Heat rejection plant 45db measured at 3metres from source.
3. Supply and exhaust fans 45db measured at 3metres from source.
No air is to be taken from or discharged into the mall (except for kiosks).
The Retailer must ensure its services are only installed in the designated areas.
The Retailer shall not modify or penetrate the roof finish. Retailer’s plant shall be bolted to
paving slabs within the Retailer plant area on the roof. The use of pad-stones or raised
concrete plinths must be agreed with the Landlord prior to work commencing.
Concrete bases must allow the roof to drain as designed and must be of a depth so that
mechanical fixings do not penetrate the roof membrane below.
Air supply and extract ducts, cables and pipework from the unit to external plant must be
routed via the dedicated riser (where available) and fully weathered at roof level.
Retailers shall ensure that unused ducts are sealed with a permanent weather proof cover
compatible with the Landlord’s roof finishes.
The colour and appearance of plant may be controlled in exposed locations and the Retailer
will be responsible for obtaining all relevant planning consents.
6.13 Audio Systems, Public Address and Voice Alarm
Audio systems within the unit must not exceed a sound pressure level of NR45 at the
shopfront.
Where the Retailer provides and installs a separate standalone public address or voice
evacuation system as part of the fit out works, then the system shall be designed to allow
control from the Landlord’s main system.
The interconnection between the Landlord’s and Retailer system shall be via an interface unit
located at the rear of each unit.
The Retailer’s public address installation shall interface with the Landlord’s system such that
in event of a fire condition the Retailer’s nonessential broadcasts are silenced via the
Retailer’s fire alarm system.
Where the Retailer has provided a full voice evacuation system then the Landlord’s system
shall silence any broadcasts in favour of the Landlord’s pre-recorded emergency and
evacuation messages via the Retailer’s amplification equipment.
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6.14 Sprinklers
The Retailer shall install a sprinkler system within their demise from a connection provided by
the Landlord or may modify existing installations subject to the Landlord’s specific written
approval.
The galleria’s existing system is a category Ordinary Hazard Group III system. It is currently
served with standard heads. In the event of a restoration to shell being undertaken then the
heads on the system should be replaced with fast response heads therefore concealed heads
must not be used. Also ZX1 sprinkler heads must not be used. Flexible rapid type drop
connectors must not be used and all second fix pipework shall be of rigid construction.
Any alterations to the existing system will require Landlord’s insurers’ approval. Three hard
copies of the revised system layout will be required by the Landlord for this purpose.
Flexible pipework will not be permitted. A drain down should be provided at the rear of the unit
at low level to facilitate testing of the flow switch. Sprinkler design and installation work must
be carried out by a bona fide sprinkler company approved by the Loss Prevention Certification
Board (LPCB) to at least level 3 under their LPS Sprinkler Contractor’s Scheme and be ISO
9001 Quality Assurance certified
Installations must comply with the LPC regulations and the BS 5306 part 2 Ordinary Hazard
Group III.
The installation of a sprinkler system is to be completed and approved before combustible

materials are delivered to the unit and the Retailer must provide all relevant test certificates
prior to connection onto the Landlord’s system.
Draining down or charging up of shop unit sprinkler installations is to be carried out under the
supervision of the Landlord/Centre Management and following 5 days’ notice in advance of
this date. Under no circumstances is the Retailer to operate the isolating valve located in the
corridor.
The Retailer shall employ the Landlord’s sprinkler specialist to provide the necessary
attendance during the ‘charging up’ of the shop unit sprinkler installation.
Sprinkler supplies to shop units will incorporate a monitored stop valve. Each Retailer shall
install a water flow switch with pumped zone check after the stop valve, connected into the
retail unit interface box, so that the fire alarm system will know the location of an activated
sprinkler system. The Retailer shall be responsible for installing a test point drain facility
within their demise.
The Retailer is encouraged to integrate the range pipework within the fitting-out and to
minimise the amount of exposed pipework visible in retail areas. This is particularly relevant
to void areas behind the shopfront and under open plan staircases.
Dry sprinkler heads must be provided to all cold storage areas.
All cooker hoods must have an Ansel fire suppression system.
The method(s) of storage, storage heights, and types of goods stored affect the capability of a
sprinkler system to control or extinguish a fire. Therefore it is important to ensure that the
storage heights do not exceed the limitations imposed by the system design. The maximum
storage heights should be clearly indicated on the sprinkler installation drawings. If you are in
any doubt or cannot easily access this information you should seek confirmation from the
Landlords insurers.
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In addition, please note that a clear space of 500mm is to be maintained below the sprinkler
deflector plates. Obstructions that interfere with the discharge pattern of sprinklers will
adversely affect the system’s performance and its capability to control a developing fire. This
may not be achieved if appropriate clearances are not maintained.
The clear space requirement therefore takes precedence over any storage height limitations
which apply. If ceiling heights are restricted, it may be necessary to reduce heights to below
the permitted maximums as specified by the system design, in order to achieve the required
clear space.
Goods stored too close to sprinklers are a major cause of mechanical damage, the
consequences of which would be costly repairs; loss of essential fire protection whilst repairs
are completed; severe business disruption; significant water damage to buildings and
contents.
6.15 Fire Alarms
Design standards:
The Centre operates a system design category of BS5839:1:2002+A2/2008 L1, which requires
the installation of fire detection in all areas with the exception of areas deemed to be of low
risk such as:
 Toilets, shower rooms and bathrooms

 Stairway and toilet lobbies
 Small cupboards (typically less than 1m2)
 Some shallow voids typically less than 800mm in depth (risk dependant)
Manual alarm call points are to be located at each exit leading to an open escape, on each
stairwell on the Landlord side and within a distance not to exceed 45m travel distance.
Audibility must reach a minimum level of 65dbA
An external beacon is required to be located in the escape corridor and programmed via the
cause and effect matrix.
Zoning standards must be applied
The Centre operates a complex cause and effect matrix of interfacing with adjacent units and
the Centre; please consult with Centre management for further information.
Where work is carried out in an existing unit, Retailers are to provide certification of works
being carried out with regards to the fire risk.
The Landlord provides a dedicated fire alarm interface point (FAI) at the rear of each Retailer’s
unit for connection of Retailer’s standalone systems.
The Retailer’s fire alarm system must be fully compatible with the Landlord’s fire alarm system
and will provide and receive controlling inputs and outputs from the Landlord’s FAI as follows:
Outputs from Landlord’s FAI to Retailer’s panel
1. Silence Retailer’s fire alarm sounds.
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Inputs to Landlord’s FAI from Retailer’s panel
1. Retailer’s fire alarm system fault

2. Retailer’s fire alarm system alarm
The Retailer will install fire rated interface cabling at a position adjacent the Landlord’s FAI
and will employ the Landlord’s fire alarm system specialist to terminate and configure final
connections onto the Landlord’s system.
It will be the responsibility of each Retailer to extend the Landlord’s voice evacuation systems
(VES) within their demise complying fully with the following British Standards:-
 BS 5839: BS5839:1:2002+A2/2008 L1 Fire Detection and Alarm Systems for Buildings.

 BS 6259: 1982 Code of Practice for Planning and Installation of Sound Systems.
 BS 7443: 1991 Specification for Sound Systems for Emergency Purposes.
 BS 9999: Code of Practice for Fire Safety in the Design, Management and use of
Buildings.
 British Fire Protection Code of Practice for the Design, Installation and System
Association Servicing of Voice Evacuation Systems Associated with Fire Detection
Systems.
The Retailer’s voice evacuation systems (VES) will achieve a minimum sound pressure level
of 10dB above typical ambient noise level of 65dB.
The Retailer will provide automatic shutdown to noise generating equipment, such as music
systems, upon the broadcast of VES messages.
The Landlord provides a dedicated VES interface at the rear of each Retailer’s unit for
connection of Retailer’s systems.
The voice evacuation system will be fully compatible with the Landlord’s voice evacuation
system.
The Retailer will install twin fire rated VES speaker circuit cabling to a position adjacent the
Landlord’s VES interface unit and will employ the Landlord’s VES specialist to terminate final
connections onto the Landlord’s system.
The Retailer shall provide a zoned diagram or floor plan adjacent to the fire alarm panel.
6.16 Food Operator Kitchen Requirements
Fire Suppressant Systems
An ‘Ansul’ type LPS approved fire suppression system must be fitted to all kitchen ranges.
Additionally misting systems that are LPS approved such as “Hydramist” can be used.
Tenant Kitchen Ventilation Systems
The Tenant shall design and install a kitchen extract system compliant with HVCA Kitchen
Ventilation System Specification DW172. Tenant installed kitchen extract ductwork shall be
provided with good access for cleaning at a maximum spacing of 3 metres between access
points and at every change of direction.
HCJ/LJ/B100843/JR
The exhaust system serving the Tenant demise shall be designed and commissioned to
ensure the restaurant as a whole is under a negative pressure, and allow for make up air rate
of 85%, of the exhaust quantity to prevent migration of odours and/or heat to other premises or
to public areas.
Canopy grease filters shall comply with LPS 1263, as required within HVCA Specification for
Kitchen Ventilation Systems DW172, and be of non combustible construction.
The extract fan shall be located at roof level to ensure the extract system is under a negative
pressure; filtration plant shall be located within the Tenant’s demise, either within or after the
hood. The Tenant shall install an Ultra Violet technology system, positioned in the restaurant
unit/kitchen extract/hood(s), to cover and serve all odour and/or grease producing appliances.
Two types of Tenant filtration plant are acceptable; a three stage filtration system from Halton
called a Pollustop Ecology unit, and an electrostatic precipitator filtration system (with UV)
from Sirius called ESP.
The Halton system shall consist of a three stage filtration system to reduce airborne particulate
(smoke) to minimum 0,3micron size. The filters shall be designed to remove cooking odours,
smoke and grease from the discharge air and be supplied, installed and maintained by the
Tenant. The filtration system shall include pre-filter (bag), HEPA filtration to 0.3 microns, and
NFX Carbon filter to adsorb any residual ozone. The system shall be designed to ensure the
discharge level of ozone does not exceed 0.06ppm as recommended by ‘The World Health
Organisation.’
The Sirius ESP system shall consist of a unit with a series of cylindrical anode collection tubes
each enclosing a central charging cathode rod, without charged ‘dead spots’ and designed for
high capture efficiency in wet, oily, smoke laden and humid cooking conditions. The Ultra-
violet odour control unit shall be fitted within the Tenant’s demise, positioned in the restaurant
unit/kitchen extract/hood(s), to cover and serve all odour and/or grease producing appliances.
Variable ozone generation shall be used to limit ozone production when odour production and
cooking activity are low, to ensure that no more than 0.06ppm (parts per million) is present at
discharge at all times.
These filtration systems shall report filter life status via SMS and/or GSM connection, and shut
down the extract fan if filter overload warning is ignored.
Tenant’s plant shall not exceed specified noise limits for the site and local authority limitations.
Drawings of the ductwork, UV system and wiring schematic illustrating the interlock system
must be submitted to the Landlord or his representative for approval.
The control system shall incorporate:
 Interface control panel

 UV control panel
 UV healthy/maintenance required interlock
 Extract fan interlock on/off switch interface
 Cooking range power/main gas solenoid interlock
 Emergency knock off button/interlock
 Fire alarm and interlock
 Fire suppression interlock
 Landlords Controls/BMS interlocks
 Make up air interlock
HCJ/LJ/B100843/JR
The performance of the Tenants Ultra Violet technology and Three Stage Filter system must
be sufficient to:
 Substantially reduce all cooking smells generated by Tenant's cooking appliances.

 Prevent the migration of odours, smoke and/or convected heat from the Tenant's
demise.
 Prevent the passage of grease into the Tenant's and Landlord's ductwork.
 Prevent residual ozone, above 0.06 ppm escaping to atmosphere.
(i) Kitchen Canopy/Hood Fire Protection
The exhaust hood and system shall be protected by an approved automatic fire detection and
suppression system installed in accordance with the requirements of the LPC and the
Landlord's property insurers.
(ii) Where wood-fired bakery ovens, barbecues fired with charcoal or wood, and water
heaters fired with biomass are provided as part of the kitchen fit out, a smoke, grease and soot
filtering and spark arrestor system shall be provided. The system shall be an extract hood cold
water mist / water wash based system located directly at the point of extract from the source
within the extract hood. It shall be fitted with automatic water flow control to minimise water
consumption when not required.
A Carbon Monoxide sensing system shall be installed in the kitchen/restaurant space local to
the charcoal/wood/biomass fired equipment. This sensing system shall enable the ventilation
system in the space, to ensure that no build-up of carbon monoxide gases occurs during
unoccupied (and occupied) periods.
(iii) Kitchen Interlock Controls
The system shall be configured so that should the extract fan or a UV lamp fail then the
gas/cooking supply shall be disabled. The control system shall be interfaced with the fire
alarm.
The UV unit lamps shall be monitored for failure and interlocked with the cooking supply/gas
solenoid so that if the operating efficiency of the UV lamps drop by 10% the gas or electric
supply will shut down and remain isolated until the system is returned to 100% efficiency. A
notice period of not more than 24 hours (cooking time) shall be permitted between UV failure
and supply shut down for repairs. A minimum 30% redundancy in the number of lamps is
recommended.
A differential pressure switch or similar approved, across the Tenant's extract fan shall be
interlocked with the cooking supply/ gas main supply solenoid valves so that the supply
remains off when the extract fan is not operating.
The interface panel and the motor control panel shall be interlocked with the fire alarm such
that in the event of a fire alarm signal all plant shuts down.
A differential pressure switch shall be installed across the ecology unit which shall be
interlocked with the main gas solenoid valve, or the electrical supply so that the gas/electric
supply remains off when the ecology unit is not operating.
(iv) Maintenance Requirements
Maintenance requirements are subject to the intensity of use and type of cooking & therefore
frequency of cleaning and filter replacement shall be adjusted to suit. The Tenant shall ensure
the following minimum levels of maintenance are adhered to:
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Canopy Grease filters – Daily check/clean
Canopy UV equipment - quarterly clean, replace lamps after 8000 hours of operation
Pre- filter (Bag) - quarterly clean or when remote monitoring indicates dirty filter
HEPA filter – Change 6 monthly or when indicated as dirty via the monitoring system
Carbon Filter – Change annually or when indicated as dirty via the monitoring system
Ductwork – visual inspection quarterly. Clean annually unless required more frequently as a
result of quarterly inspections. Note, where high levels of grease, smoke and soot are
produced from the cooking process, inspection and cleaning levels shall be increased
accordingly to mitigate any risks of fires in the ductwork system, both upstream and
downstream of the filtration equipment.
Build-up of deposits in extract ductwork shall not exceed 200 microns.
Tenant shall provide the Landlord a maintenance report on a quarterly basis detailing checks
undertaken, defects noted and works carried out. The report shall note the differential
pressures across the filtration systems and compare against manufacturer’s recommended
operating and maximum levels. Maintenance checks and cleaning / replacement of filters shall
be increased as necessary to ensure odour control system works effectively.
The Tenant shall provide a run on timer facility for the kitchen extract fan, variable between 0
and 30 minutes, to allow the extract fan to run on in the event of a fire alarm activation and
plant shut down within the unit. The kitchen extract fan shall also be provided with a fireman’s
override switch for ‘Hand, Off, Auto’, located adjacent to the Tenant’s fire alarm panel. This
shall be presented to the local Building Control to ensure they are in agreement
HCJ/LJ/B100843/JR
7.0 - FIT OUT ON SITE
7.1 Generally
This section applies primarily to the implementation stage of the fit out and will be of particular
relevance to the Principal Contractor and all parties involved in the site phase.
Due to the on-going operational function of the Centre it is crucial that the fit out work takes
place in accordance with The galleria requirements set out in this section and any failure to
comply with the requirements may result in the suspension of work.
Whilst this section sets out the primary areas of concern, discussion at the Pre-Start Meeting
will enable further evaluation of requirements to suit individual needs.
7.2 Contractor’s Site Team Contact Details
Contact details will need to be issued by the Retailer prior to commencing work on site noting
24 hour contact details for the following:-
 Principle Contractor Site Manager

 Principle Contractor Contracts Manager
 Appointed First Aid Person On-Site
 PRINCIPAL DESIGNER Co-ordinator (as appropriate)
The following must be displayed on the rear door of the unit during the shop fitting works:-
 Retailer’s trading name

 Retail unit number
 Name and address of shop fitting Contractor
 Contact details noted above
 F10 Notification (as appropriate)
7.3 Condition Survey
Prior to commencing any work on site the Retailer will be responsible for ensuring a
photographic Schedule of Condition is undertaken of all areas with particular regard to back of
house (service corridors and agreed compound areas), front of house (shopfront, pilasters,
fascia and the like), roof areas and any riser access points as a minimum.
Any subsequent damage to these areas not identified within the photographs will be the
responsibility of the Retailer and if not attended to will be deducted from the held deposits.
7.4 Site Rules
As a minimum the following will need to be in place:-
 All Contractors to wear identity passes at all times.

 Appropriate PPE must be worn at all times both within the unit and common areas
including service yard and corridors although PPE must be removed prior to entering the
public mall areas.
 No radios, cd players or personal stereos will be permitted on site.
 No smoking is allowed anywhere on the site.
 Any evidence of alcohol or non-prescription drug consumption will result in removal from
the site.
 All plant and machinery must have suitable records to demonstrate current testing and
maintenance.
 No explosive, flammable or dangerous materials will be permitted without prior agreement
from the Centre Management.
 No materials are to be discharged into the drainage systems.
HCJ/LJ/B100843/JR
7.5 Existing Services
It is the Retailer’s responsibility to establish any existing services supplies available and make
necessary arrangements for permanent connections and/or any temporary supplies.
The Landlord will not provide any temporary services for the purposes of fitting out.
7.6 Insurances
We would like to explain our philosophy for tenant’s fit outs so that you are able to
make the best decisions when you engage a contractor to work on your premises.
Land Securities does include the tenant’s interests in the buildings insurance for your
demise but it is not prepared to extend the insurance to your contractors.
Therefore, if your contractors negligently cause damage to our buildings, they will
need to rely on their own third party insurance to pay the damages.
Land Securities have made this decision as we believe it is in the interests of all our
tenants as they do not want to pay more for insurance resulting from poor claims
experience caused by negligence of contractors.
The important consequence of this information is that when a tenant is engaging in a

fit out contract, they must make sure the contractor remains responsible for damage
to the existing structure. For example, it is not appropriate for a tenant to enter into a
contract that makes the tenant as employer responsible for arranging insurance on
the existing structure.
The tenant does not control the insurance (as per the terms of the lease), so it is not
able to fulfil this part of the contract. There are alternative contractual arrangements
for insurance that make the contractor responsible for negligent acts that damage the
existing structure, which is to be backed off with its public liability insurance.
Tenants are prevented by the terms of the lease from taking out insurance for the
existing structures. It follows they may be at risk if they agreed with any tenant fit out
contractor that the tenant would take out such insurance.
Tenants should be aware that any tenant's fit out contractor will not be named or
noted on the Landlord's buildings insurance, nor will any tenant's fit out contractor be
given a waiver of subrogation by the insurer under that insurance.
Tenants should ensure that adequate public liability insurance is taken out and
maintained by the tenant and/or any tenant's fit out contractor, following
consideration of matters including the potential loss or damage to the existing
structures, potential damages from other tenants in the property etc. Land
Securities will require evidence of the Contractors Public Liability insurance at
least £10m limit of indemnity for each and every claim but you need to realise
that your risk may be greater than that.
In certain circumstances Land Securities’ insurers are prepared to grant the tenant’s
contractors a waiver of subrogation above £50m in respect of damage to the buildings
by a specified peril (as defined in JCT contracts). If the tenant would like this
consideration for their contractors, the contractor needs to provide evidence of
insurance up to a minimum level of £50m.
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Tenants should consider whether any other appropriate insurance, for example non-
negligent liability insurance, should be taken out by the tenant and/or any tenant's fit
out contractor.
If Land Securities or its insurer of the existing structures has any requirements in
connection with the insurance in connection with tenant's fit out, the tenants and/or
their fit out contractors will need to comply with the requirements.
We know how important it is to all our tenants to keep insurance costs to a minimum
and we firmly believe this course of action is the best way of achieving this. After all,
you do not want to hear that the building insurance costs have risen sharply as a
result of another tenant’s contractors causing significant damage to a building owned
by Land Securities.
7.7 Retailer Responsibilities
The Retailer is responsible for ensuring their fit out works are carried out to the satisfaction of
the Centre Management Team and that they comply with the approved information in addition
to all other statutory requirements.
The Centre Management reserves the right to inspect the works at any time and works may be
suspended if any contraventions of the approved designs, site rules, codes of practice or
Health and Safety requirements are found. Work will not be allowed to recommence until the
Centre Management have been satisfied that compliance is or will be forthcoming.
7.8 Hoarding
The general requirements for hoardings are:-
 Projection of no more than 1 metre from the shopfront line, taking care not to block any
neighbouring unit visibility lines and avoiding damage to the Landlord’s pilasters.
 Where fire risks dictate (extensive sprinkler drain downs etc.) the Retailer shall erect a 1
hour fire resistant hoarding with Class 0 surface spread of flame on both sides
incorporating an FD60 Emergency Escape Door with vision panel (covered during the day
but visible out of hours). The door to be used only as an emergency exit.
 The mall side to receive a white painted finish with a 150mm skirting with vertical
corners/edges clearly identified. Lifestyle graphics are preferred incorporating the date of
opening (designs to be agreed with Centre Management). No other signage is to be
allowed.
 Hoarding is to be erected out of hours by prior agreement with the Centre Management
and any alterations will also need to take place out of hours. Alterations and/or removal
will not be allowed until the sprinkler installation has been installed and commissioned and
full removal of the hoarding will not be allowed until, as a minimum, the shopfront has
been installed together with operational sprinklers.
7.9 Site Access
There is 24 hour access to the site including the service yards and service corridors; however
access out of normal trading hours will require prior agreement with the Centre Management
including details of any temporary means of escape in place during the Contract.
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Access to the site is via the two service yards serving the east and west sides of the Centre
with all material deliveries and waste removal to utilise these service zones. Ground level
units generally have direct access from the service areas failing which access is available via
service corridors and goods lifts.
If access is required along the mall/public areas this is to be agreed, a minimum of 48 hours in
advance with the Centre Management.
7.10 Deliveries / Waste Management
Material and plant deliveries are to be notified to the Centre Management in advance to allow
co-ordination as appropriate.
There is no provision for storage of materials or plant outside of the unit and deliveries will
need to be co-ordinated by the Retailer/Principle Contractor. Space will be allocated for a
skip, to be provided by the Principle Contractor, where possible and this must utilise an
enclosed unit. All skips must be of the covered type and be locked when not in use.
Any refuse, surplus material left outside of the unit and not removed by the Principle
Contractor will be removed by the Centre Management with costs deducted from the deposits.
The Centre has a policy of recycling all disposable materials with a minimum amount going to
landfill and Retailers are expected to comply with this strategy in order to minimise the waste
going in to landfill. Evidence of a Site Waste Management Plan will be requested where this is
required under the Site Waste Management Plan Regulations 2008.
7.11 Working Hours
The store opening hours are generally as follows:-
Monday – Friday 10:00 – 20:00hrs

Saturday 10:00 – 18:00hrs
Sunday 11:00 – 17:00hrs
Bank Holidays 11:00 – 17:00hrs
The restaurants and cinema are generally open until 23.30hrs. Public Holidays and special
promotional days are subject to notification and change.
24 hour working is permitted with the anticipation that noisy or disruptive works will be
undertaken out of trading hours. Any additional costs incurred by the Centre Management to
facilitate access out of hours will require reimbursement by the Principle Contractor.
It is worth noting the residential premises in close proximity to the retail areas which may
necessitate further working restrictions in particular, noise control.
7.12 Permits to Work
Permits are required from the Centre Management Team via the E Permit System (See
Appendix G) for the following works:-
 Hot works, welding, brazing, cutting and soldering.

 Spark producing processes e.g. grinding.
 Works in Mall including hoarding erection and removal.
 Any works to Landlord/common areas.
 Roof access.
 Confined spaces, ducts, tunnels, pits, sewers, drains and any location with
restrictions to movement, ease and escape, ventilation or danger of gas.
 Connection to the Landlord’s services
HCJ/LJ/B100843/JR
A minimum of 5 working days notice is required and permits will only be issued subject to
receipt of a satisfactory Method Statement/Risk Assessment and copy of current valid Public
Liability Insurance certificate via the online application.
It is the Retailer’s responsibility to obtain any third party consents.
7.13 Parking
There is no provision for contractor’s parking on site and use of the open public pay and
display parking areas will need to be used.
7.14 Welfare
The Contractor will need to allow for all welfare facilities necessary for the duration of the
project including toilet provisions, staff welfare facilities and the like. Use of the public facilities
and restaurants is permitted subject to the removal of work wear and appropriate behaviour.
7.15 Health & Safety
Health & safety at the Centre is of paramount importance and it is essential for the Principle
Contractor to actively manage the Health & Safety of their site. The Principle Contractor shall
inform Centre Management of all reportable accidents and incidents.
The Principle Contractor is responsible for assessing its compliance and duties under the
CDM Regulations 2007. Centre Management do not require seeing the Principle Contractor’s
Health & Safety plan, however it will be necessary for the Principle Contractor to make
available any Risk Assessments that may be raised during the course of the works for those
activities which will be undertaken within the Landlord’s areas.
7.16 Fire Safety
The premises have fire protection, detection and alarm systems. These must not be interfered
with, altered, adapted or taken out of operation without prior permission from Centre
Management.
The Tenant is responsible for the provision of fire extinguishers. Adequate provision must be
made by the Contractor for the period of the works.
The Contractor must:
 Observe and respond to any fire alarm activations as required including any testing or
Fire Evacuation drill.
 Have in place on site and maintain on a daily basis a signing-in book.
 Appoint a Fire Warden.
The Contractor must ensure that the Works proceed in accordance with the 'Fire Prevention
on Construction Sites' 7th or latest Edition published by the Fire Protection Association and
'Fire in Construction' HSG168 published by HSE.
HCJ/LJ/B100843/JR
FIRE, BOMB AND FIRST AID INSTRUCTIONS
On Hearing the Bomb Alert
 In the event of a bomb alert a tannoy announcement will be made advising you to
leave the building immediately.
 If directed to do so, leave the building by the nearest safe fire exit and make your way
to the designated Fire Staff Assembly Point.
 Refer to the site evacuation map for Staff Assembly Point position.
 Do not leave the area until the “All Clear” has been given by the Fire Warden.
 If needed, the Staff Assembly Point Marshall will guide you to the Off Site Evacuation
Points
Accidents and Near Misses
 If you have an accident whilst at the Centre contact the Control Room on
01707 251783 or Customer Services on 01707 278 301. A First Aider will be assigned
to the incident.
 The First Aider will offer first aid and contact the emergency services, if required.
 All accidents must be reported to a member of the Management team.
Individuals with Physical, Mental or Sensory Impairments
 If you feel that you are unable to respond to the evacuation of the premises, either due
to a mobility or sensory impairment, please make this fact known immediately (in
confidence) on arrival at the Centre.
 Appropriate procedures for evacuating you in the event of an emergency, can then be
put in place.
Action on Discovering a Fire
 Fire Action Notices are displayed at every “Break Glass” call point throughout the
Centre.
 All visitors should be familiar with these instructions.
 Alert others by operating the nearest fire alarm call point by breaking the glass.
 Contact the Emergency Services on the emergency line number 999
 Leave the building by the nearest safe fire exit and make your way to the designated
fire staff assembly point.
HCJ/LJ/B100843/JR
The on-site evacuation plan is shown below.
DO NOT TAKE PERSONAL RISKS
 Only attempt to extinguish the fire, using the correct appliances, if you are competent and if it
is safe to do so.
Fire Alarm Test
 Fire Alarm tests are announced prior to them being carried out; do not evacuate the building in
this instance.
 The Fire Alarm will be tested every Tuesday before 09.30am; an announcement will be made
in the event of a real fire in this instance.
Otherwise on hearing the alarm, leave the building immediately;
 USE THE NEAREST AVAILABLE SAFE EXIT

 DO NOT USE THE LIFTS
 DO NOT STOP TO COLLECT PERSONAL BELONGINGS
 GO TO THE DESIGNATED STAFF ASSEMBLY POINT
 DO NOT RE-ENTER THE BUILDING UNTIL AUTHORISED TO DO SO
 STAY AT THE ASSEMBLY POINT UNTIL YOU ARE TOLD IT IS SAFE TO RETURN.
HCJ/LJ/B100843/JR
7.17 Prohibited materials or substances
Materials which are not to be used in the galleria:
1. High alumina cement.

2. Woodwool slabs in permanent formwork to concrete or in structural elements.
3. Calcium chloride admixtures for use in reinforced concrete.
4. Asbestos and asbestos containing products as defined in the Asbestos Regulations
1987 or any statutory modification or re-enactment thereof.
5. Asbestos substitutes or any naturally occurring or man-made mineral fibres
(including rock-wool or slag wool) with a thickness of 3 microns or less and a
length of 200 microns or less or which contain any fibres not sealed or otherwise
stabilised to prevent migration of fibres.
6. Aggregates for use in reinforced concrete which do not comply with British
Standard 882:1992 and aggregate for use in concrete which do not comply with
British Standard 8110:1985.
7. Lead, lead paint or any other materials containing lead which may be ingested,
inhaled or absorbed, except where copper alloy fittings containing lead are specifically
required in drinking water pipework by any relevant statutory requirements.
8. Urea-formaldehyde, polyurethane, isocyanurates, polyisocyanurates in foams or other
materials which may release gases in quantities which may be hazardous with
reference to any limits set by the Health and Safety Executive.
9. Calcium silicate bricks or tiles.
10. Vermiculite, unless it is established as being fibre-free.
11. Any of the products containing cadmium which are referred to in the
Environmental Protection (Controls or Injurious Substances) (No.2) Regulations 1993
or any amendment or re-enactment thereof.
12. Any timber treated with pentachlorophenol.
13. Polytetrafluorethylene (known as PTFE) except when used as non-stick sealing within
valves or as an isolating tape.
14. Materials which emit Radon gas.
15. Insulation which uses chlorofluorocarbons (known as CFCs).
16. Halon in fixed fire control systems (if a suitable alternative is available).
17. Timber which is not obtained from a managed and regulated sustainable source.
18. Any other materials or substances which are generally known at the time of
specification or approval to be deleterious or otherwise not in accordance with British
Standards, Codes of Practice or good building practice or techniques.
HCJ/LJ/B100843/JR
8.0 - COMMISSIONING
8.1 Charges
All Retailers must pay the connection charges for connecting their engineering services into
the Landlord’s systems (sprinklers, fire alarm). The Landlord’s specialist Contractors who will
undertake the works should be contacted at the earliest opportunity to confirm connection
charges and programmes of works for their individual units.
8.2 Fire Alarm Connection Procedure
The Landlord’s fire alarm systems are maintained by Trinity Protection System Ltd and
connection to the Landlord’s systems can only be made by them to prevent potential
corruption of the system.
Note: It is advisable for the sprinkler and fire alarm connections to be carried out by the
specialist Contractors at the same time on the same day. Retailers must manage these
timings themselves.
1. Retailer to provide the correct trading name two weeks prior to testing to enable the front
end graphics to be amended.
2. Trinity Protection System Ltd to test Retailer cables for earth and continuity.
3. Trinity Protection System Ltd to connect Retailer’s cables to the Landlord’s interface.
4. Trinity Protection System Ltd tests/witnesses fire and fault signals to the security room.
5. Trinity Protection System Ltd witnesses the sprinkler alarm and isolate signal to the
security room.
6. All actions above will have to occur prior to the Retailer being allowed to open for trade.
Note: It is the Retailer’s responsibility to ensure that the system installed within the retail unit
is compatible with the Landlord’s system. Failure to meet the compatibility requirements may
result in a delay in opening of the retail unit and additional costs associated with abortive
commissioning visits. Unauthorised connection to the Landlord’s system may result in
damage to the Landlord’s system. Any costs associated with damage caused by
unauthorised connection will be charged to the Retailer.
8.3 Sprinkler Connection Procedure
The Landlord’s sprinkler system is maintained by the Blue Shield Fire Protection Ltd and
includes a monitored isolating valve and zone check flow switch. Connections to the
Landlord’s system can only be made by the Blue Shield Fire Protection Ltd.
1. Sprinkler installation completed within unit demise. The Retailer’s installation is NOT to
be connected to the Landlord’s system without authorisation from Centre Management.
2. Retailer Sprinkler Contractor carries out Hydraulic test on installation to at least 15 bar for
at least 2 hours.
3. Retailer’s Sprinkler Contractor completes application for connection form and submits to
Blue Shield Fire Protection Ltd together with:-
 Confirmation that payment for connection has been issued.

 LPCB LPS 1048 Certificate of Conformity.
 Sprinkler system Hydraulic test certificate.
 Provides evidence, issued by the Retailer’s insurer, confirming the installation has
been approved and is acceptable to the insurer.
HCJ/LJ/B100843/JR
8.0 - COMMISSIONING
Note: Copies of the above certificates are to be issued to the Retail Delivery
Manager.
4. Retailer’s Sprinkler Contractor back-fills sprinkler system against closed Landlord’s

monitored isolating valve to a water pressure of 10 bar.
5. Retailer Sprinkler Contractor co-ordinates with Blue Shield Fire Protection Ltd to open the
retail unit’s isolating valve on a date to be mutually agreed. The Retailer’s Sprinkler
Contractor is to be in attendance. It remains the Retailer’s responsibility to manage the
opening of the valve. The Retailer is to ensure adequate notification is given to the
Landlord/Centre Management on what date the valve is to be opened (so the fire alarm
interface can be taken “off watch” to prevent false alarm).
6. Blue Shield Fire Protection Ltd issues certificate confirming Retailer is connected to the
Landlord’s system and the valves are open.
Note: Specialist certificate to form part of the Step 4 submission.
8.4 Cold Water Connection Procedure
Retailer completes Domestic Water Supply installation within unit demise to a standard
compliant with all water supply regulation and Water Authority requirements. The Retailer’s
installation is NOT to be connected to the incoming main without authorisation.
1. Retailer chlorinates system inside retail unit.
2. Retailer submits the following to Centre Management:-
 Certification confirming pipework is sound and free from leaks.

 Certification confirming Retailer’s system has been chlorinated in accordance with BS
6700:2006.
 Issues certificate confirming installation conforms to all water supply By-Laws.
 Takes reading of water meter and issues reading to Retail Delivery Team.
3. Retailer demonstrates to Centre Management location of non-return valve.
4. Upon receipt of authorisation, Retailer connects internal pipe work to the incoming main
and turns on water supply. It is the Retailer’s responsibility to ensure all taps and valves
within the unit are closed or off to ensure no flooding occurs.
8.5 Foul Drainage Connection Procedure
1. Retailer completes foul drainage installation within retail unit, undertakes air test and ensures
this is witnessed by Building Control Officer. Test is to cover all pipework from top of stack
through to lowest cleaning/rodding point.
2. Retailer provides a certificate to Centre Management confirming the installation is complete

and has been witnessed by Building Control prior to connection to the Landlord’s system.
HCJ/LJ/B100843/JR
9.0 - CONSENT TO TRADE
9.0 CONSENT TO TRADE

The unit will not be allowed to open for trade without a ‘Consent to Trade’ form signed off by the Retail
Delivery Manager confirming receipt of the necessary documentation. The Consent to Trade
submission form should be submitted to the Retail Delivery Manager at least 5 working days prior to
the anticipated store opening date.
Within 28 days from the store opening the Retailer is to provide 1 hard copy set of all as built
information toether with 3 full electronic versions on CD to be issued to the Retail Delivery Managerr.
This is to incorporate:-
1. As built drawings (dwg/pdf formats)
2. Health & Safety File
3. Operational and Maintenance Manuals
4. Test & commissioning certificates
5. Statutory approvals
HCJ/LJ/B100843/JR
Issue D - December 15 Index 36

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CONTENTS

1.0 INTRODUCTION ............................................................................................................... 2

2.0 PROJECT DIRECTORY.................................................................................................... 3

3.0 LANDLORD APPROVAL PROCESS ............................................................................... 5

4.0 STORE DESIGN.............................................................................................................. 11

5.0 RETAIL SHELL SPECIFICATION .................................................................................. 12

6.0 TECHNICAL DESIGN ..................................................................................................... 15

7.0 FIT OUT ON SITE ........................................................................................................... 26

8.0 COMMISSIONING ........................................................................................................... 34

9.0 CONSENT TO TRADE.................................................................................................... 36

APPENDIX A – BLOCK PLANS

2.0 PROJECT DIRECTORY

Key contacts for the Landlord’s team are noted below:-

Portfolio/Leasing Contact: Amy McGregor

Retail Portfolio Contact: Jack Busby

Retail Delivery Contact: Roger Duncombe

Retail Designer Contact: Linda Tait

General Manager Contact: Tim Stirling

Centre Technical Contact: Tim Cootes

Centre Operations Contact: Jon Carter

Marketing Manager Contact: Ellie Penny

Building Control Contact: Richard Murrell

Fire Officer Contact:

Planning Contact Contact: Mark Peacock

Fire Alarm Contact: Neil Thompson

Sprinkler Installations Contact: Ashley Gorton

3.0 LANDLORD APPROVAL PROCESS

Retailer briefing by the Retail Delivery Manager to introduce the

2 Retailer submits ‘Concept Design Submission Form’.

Deposit sums transferred (where applicable).

Retailer meets with the Centre Management Team and submits

The pre-start process and work on site is monitored by the

Retailer submits as-built information and commissioning

The damages deposit is released following completion of any

The documentation deposit is released following receipt of the

STEP 1 RETAILER BRIEFING

A programme will be agreed.

A contact list will be provided by the Retailer.

Deposits may be required as follows:-

STEP 2(A) CONCEPT DESIGN REVIEW

A Approved Retailer may proceed to Step 2(b) Detailed Design Review.

C Rejected Retailer must re-submit in line with the guide requirements.

STEP 2(B) DETAILED DESIGN REVIEW

A response from the Retail Delivery Manager will be issued as follows:-

A Approved Retailer may proceed to Step 3 Pre-Start.

STEP 3 PRE START, HANDOVER AND FIT OUT

A response from the Retail Delivery Manager will be issued as follows:-

A Approved Retailer may proceed to Fit Out.

C Rejected Retailer must re-submit in line with the guide requirements.

Works will not be permitted to commence on site without:-

 A completed Agreement for Lease (if applicable).

STEP 4 COMPLETION AND CONSENT TO TRADE

4.0 STORE DESIGN

The ‘Retail Design Criteria’ guide is included within Appendix B.

The following are a number of ways where improvements can be achieved:-

 use of heat recovery systems

There are numerous sources of advice however www.carbontrust.co.uk provides a useful

5.0 RETAIL SHELL SPECIFICATION

5.2 Queries/Further Information Required

5.3 Shopping Centre Structure & Fabric

5.4 Structural Specification

There is a 75mm allowance for applied Retailer screeds/finishes (maximum 1.8kn/m2).