Resume

Parveen Kashyap
Patiala, Punjab
10-A, St No-19
Guru Nanak Nagar
Cell: 9915239800
E-mail: parveen_kashyap@rediffmail.com

Profile:

A result-driven, customer oriented and accustomed personality with more than 13 years of
experience in customer services. Proficient in planning business development programs and
solving technical programs. Proven track record in raising revenue and providing best
customer services to clients.

Abilities:

 Excellent customer problem solving ability.

 Exceptional client and administration handling skills.
 Strong decision and time making ability.
 Brilliant oral and written communication ability.
 Outstanding organizational and interpersonal ability.

Computer Abilities:

 Ability to work using Word, Excel, PowerPoint, Outlook and access.

 Computer typing speed is 30 and 40 w.p.m.
 Can rectify the hardware related problems
 Can rectify the operating system related problems

Education:

 10+2 (Non-Medical) 1992 to 1994

 . Diploma in Electronics & Communication Engg. (1994 to 1997)

Professional Experience:
Eureka Forbes Ltd. Patiala, 2005-Present

Customer Service Coordinator

Joined Eureka Forbes as Service Group Leader now working as Service coordinator from last
two years.

Job Profile:

 Monitor the Business Partners (Service Franchisee & FDOs) operations of the area for
the complete customer Satisfaction.
 Manage client’s complaints and provide solution. Implement and develop external and
internal client’s rapport
  Responsible for managing and handling customer managerial work.

 Handle variety of customer care work like product details and information, customer
product queries and solving problems

 Monitoring service request and installation request.

 All working and monitoring in SAP.

 Running the business promotional schemes at branch level with a specified budget
and maintaining the profitability of the branch.

 Customer satisfaction and business development by organizing free service camp at

branch level.

 Organize product training and retraining to the technicians of the Service franchisees
and FDOs

 Spare inventory management and control of the Service Franchisee.

 Prepare customer problem solving report and present them to the senior board
meeting.

 Attend customer service meetings.

 Assist senior customer service manager.

 Do additional duties and tasks as require.

Recorders and Medicare Systems Pvt. Ltd., Chandigarh (2002 to2005)

Sales & Service Engineer

Recorders & Medicare Systems Pvt. Ltd. Is manufacturing and selling the various medical
diagnostic equipments. Joined as Service Engineer & promoted to Area Sales and Service
Engineer

Job Profile

 Area Sales & Service Engineer for Gujrat area based at Ahmedabad then after for
Chattisgarh & eastern M.P. based at Bhilai
 Managing the installation, maintenance & servicing of machines installed in the area.
with support of team of Service Technicians.

 Marketing & sales of products.

 Manage and support the dealers in that area for services.

 Responsible for sales & service targets set by company.

 Organize product training to the dealer & dealer technicians. for demonstration,
installations & servicing of new & old products.
  Visit to Customers and Dealers for there feedback about quality of service and taking
corrective measure for improvement

 New recruitment of Dealer, supervision of installation, servicing & maintenance for

the medical diagnostic equipments.

CAS India Pvt. Ltd. Chandigarh ( 2000 to 2002)

Sales & Service Engineer

CAS India Pvt. Ltd. Is hundred percent subsidiary of CAS Weighing Koria at Gurgaon. The
company market and sell Electronic Weighing Scales through dealer network. I worked as
sales and service engineer with a dealer at Chandigarh ( Advance Technologies )

Job Profile

 Supervise the all service operations like Installation, repair & servicing of electronic
weighing scales for retail counters & industries.
 Achieve the target set by the company, planning for that.

 Repair the electronic circuitries used in the machines at branch level.

 Recruit and train the new joining.

Essae Teroeka Ltd., Chandigarh (1998 to Nov. 2000)

Service Engineer

Essae Teroeka Ltd. Is the Indo-Japanese joint venture in India manufacturing and marketing
the electronic weighing scales and is the leader in the Indian market. I join the company as
service engineer and grown to the level of service in charge at Chandigarh Branch office.

Profile

 Installation, repair & servicing of electronic weighing scales for retail counters &
industrial.
 Lead the team of service technicians

 Achieve the target set by the company, planning for that.

 Repair the electronic circuitries used in the machines at branch level.

References: Available upon request