MARCO ANTONIO GONZALEZ HERNANDEZ

COMPUTER SYSTEM ENGINEER

TECHNOLOGIES INTEGRATION SPECIALIST

Personal Information
Location: Jalisco, Mexico
Phone:+52 4271233913
E-mail: marco.glz.isc@gmail.com
Skype: mglzhdez@outlook.com
LinkedIn: https://www.linkedin.com/in/marco-antonio-gonzález-hernández-4b013513b
Age: 28 years old.

Education
 Aug 2006 - Jul 2009 INFORMATIC TRAINING
Colegio de Bachilleres del Estado de Querétaro.
 Jan 2011 - Dec 2015 COMPUTER SYSTEM ENGINEERING
Instituto Tecnológico de San Juan del Rio.

Complementary Education
 CCNA Routing and Switching ITSJR (AUG-2014 – DEC-2015).
 Installation and set up of routers/switches.
 Serial and Ethernet setting up
 LAN technologies, Switches, wires bridges knowledge.
 LAN/WAN ‘s Design and implementation in CISCO Routers, HUB and Switches.

Profesional Experience

April 2019- Currently, Digital On Us, Jal,Mexico.

SAP BASIS Remote support as SAP Global Partner.

• STMS Management
•SAP Notes Analysis and Components Analysis.
• Dumps Analysis and remote troubleshooting.
•Health-Check monitoring for ABAP, BI and BO systems.
• Jobs scheduling and monitoring.
• RFC/ system administration.
• FIORI Enablement and administration
• AMS/EMS Support.

Dec 2016 – April 2019, Deloitte, Qro,Mexico.

Remote support to national and international users for SAP Implementations, performing
Basis and Security Activities.

SAP BASIS:
• System Transport Management System administration – Basic
•Notes, SP’s, Addons and Components Analysis.
 • Dumps Analysis and remote troubleshooting.
•Work-process monitoring.
• Jobs scheduling and monitoring.
• RFC system administration.
• Parameter’s management
• AMS SUPPORT
• Incident’s following and creation in SAP Marketplace.
 Master data upload to SAP systems and dataflow validators in Business Objects Data
Services (SAP BODS).

SAP SECURITY:
 Business Function segregation and ITIL best practices.
 Management and Role administration.
 Authorizations analysis.
 User's management.
 Remediation Analysis and implementation.
 R2PM Design.

SAP SOLUTION MANAGER:

 CHARM Project Implementation for tool like CSOL and Retrofit.
 Workflow authorizations and approval consolidation for business issues.

Oct 2016-Dec 2016 Corporativo Santander, Qro, Mexico.

Fraud analyst performing activities for extraction and reports design through SAP Business
Object Web Intelligence.

Semi Professional Experience

Jun 2015- Dec 2015 Instituto Mexicano del Seguro Social (IMSS), San Juan del Rio.
Internal Software Development for dining hall and resource management.

OS Experience
Installation and maintenance of Windows (XP, 7, 8.1, Windows Server).
Administration and installation of Servers Trainee level (DHCP, FTP, SFTP, Mail, Radius).
Administration and installation of Linux distributions (Ubuntu Server, Ubuntu, Manjáro,
Linux).
Medium-Advanced Management of Office package.

Languages: English Intermediate B2 acquired trough Support experience.