Understanding Social

Communication At
Workplace.
COMMUNICATION AT WORKPLACE
Contents

 What is Communication ?
 What is Communication at Workplace ?
 Communication process at Workplace
 Types of Communication Process
 Importance of Effective Communication
 Benefits
WHAT IS COMMUNICATION ?

Communication is an exchange of ideas,

feelings and information by speaking,
writing, symbolic or behavioral.
WHAT IS COMMUNICATION AT WORK
PLACE?
Workplace is a physical, concrete
thing, that is tangible and actually
holds people, relationships and
goals.

Workplace communication
involves speaking, listening,
observing and the ability to
understand verbal and nonverbal
meanings in the communication
process
COMMUNICATION PROCESS AT WORKPLACE

 Workplace success depends on the ability to

communicate with others.
 From developing targeted messages to motivating
workers and creating messages that keep us safe
with increasing productivity and better work
environment, leading to career success.
 Effective workplace communication skills are
among the skills we assume every worker picked
up along the way.
COMMUNICATION IS NOT ONE WAY

It is important to remember that

communication with an employee is not a
matter of one sender and one receiver, rather
an exchange in which you and your
employee are both sender and receiver.

Employe
Boss
e
TYPES OF COMMUNICATION AT WORKPLACE

FORMAL COMMUNICATION
 Communication through officially
designated channels of message
flow between organization positions
 Official information exchange
 Usually found in organizational
charts, policy manuals or
hierarchical structures
INFORMAL COMMUNICATION
 Episodes of interaction that do
not reflect officially designated
channels of communication.
 is inherent and even a necessary
aspect of organization life.
 Creates a relaxed, comfortable
climate
 Communication process within an organization is
characterized and molded by the nature of the
organization structure.
In general, there are three types of formal
communications in an organization:

 Vertical communication
Upward
Downward
 Horizontal Communication
 Diagonal Communication
UPWARD COMMUNICATION

• Transmission of messages from lower to higher levels

(commonly initiated by subordinates with their superiors).
• Types of messages: performance on the job, job related problems,
fellow employees and their problems, subordinates perceptions of
organization policies and practices, tasks and procedures.
 Benefits
• Managers learns what’s going on
• Employees gain the opportunity to communicate upward
• Promotes morale among all employees
• Facilitates downward communication
DOWNWARD COMMUNICATION
 Flows from upper to lower
(such as manager to employer or superior to subordinates).
 Types of messages:
job instructions, procedures and practices information and feedbacks.
 Efficient (fast)
 Problems:
 Information overload
 Lack of openness - withhold information even if sharing is important
 Filtering - some information is left out
 Message can be distorted by adding personal interpretation
 The fewer the number of authority levels through which communication
must pass, the less information will be lost or distorted
DOWNWARD COMMUNICATION
Flow of messages across functional areas at a given level of
an organization (this permits people at same level to
communicate directly).

• The flow of information between colleagues and peers

• Trend of flatten org have enhance its importance
• Informal communication
• Facilitates problem solving
• Does not follow the chain of command
• Not recognized as official
DIAGONAL COMMUNICATION

• Communication that cuts across both work areas

(functions) and organizational levels.

• In the interest of efficiency and speed.

• Important when members cannot communicate

through upward, downward, or horizontal
channels.
COMMUNICATION NETWORK
Sets of employees who have stable contact through which info is generated
and transmitted.
Types of Communication networks
 Chain Network
Communication flows according to the formal chain of command, both
upward and downward.

 Wheel Network
All communication flows in and out through the group leader (hub) to
others in the group

 All-Channel Network
Communication flows freely among all members
of the work team
IMPORTANCE OF EFFECTIVE COMMUNICATION

Effective communication is
required at various levels and for
various aspects in an organization
such as:

• For manager - employee relations

• For motivation and employee
morale
• For increased productivity
• For employees
BENEFITS OF EFFECTIVE COMMUNICATION
• Build consensus for decisions
• Develops good relationships among the team members.
• Build loyalty in a supportive climate.
• Unleash creativity within yourself and others by building on
each other's ideas.
• Motivate others to work more effective
• Improves information transfer
• Improve teamwork.
• Key for Success
 Presented by:
Akshay Seth (A2305212448)
Aparna Bharti (A2305212446)
Chirag Jhamb (A2305212441)
Neha Bajiya (A23052124405)
Pallavi (A2305212422)