Professional Documents
Culture Documents
Verbal Self Defence
Verbal Self Defence
Attackthe behavior,
notthe person.
Tellthemwhattheyare doingthatyou don'tlike("You'restandingtoo close")ratherthan
blamingthemas a person("Youaresucha jerk").Avoidcursing,name-calling, put
downs,andotherthingsthatcouldescalatethe situationunnecessarily.