In this chapter we’ll Identify 15 trends you

must be aware of before going into

e-business journey.
 Consumer Trends
 Speed of Service
 Self Service
 Integrated Solutions not piecemeal products
 Service / Process Trends
 Convergence of sales and services
 Ease of Use: Make service consistence & reliable
 Flexible fulfillment & convenient delivery
 Streamline your supply chain
 Organizationed Trends

 Contract manufacturing
(brand intensive not capital intensive)
 Retain the core , outsource the rest:
 Business process outsourcing
 Increase process transparency and visibility
 Continuous innovation & employee retention
 Enterprise Technology Trends

 Enterprise applications
 Connect the corporation
 Infrastructure convergence
 Melding of voice, data and video
 Multichannel integration
 Wireless application
 Leveraging legacy investments
 Increase Speed of Service
 Customer Count Speed Of Service
 Customer Hate Delays, Time is Money
 Why do delays occur?
 What does this trend means to E-business?
 Empower your customer
 Self service changing the concept of
intermediary
 Configuration of Pc’s, travel and real estate
 Provide integrated solutions, not piecemeal
 Product sell solution
 Integration of products ( Microsoft Office)
 One stop shopping

Consumers don’t need another retailer or

another electronic distribution channel; they
need integrated solutions businesses that solve
their one stop problems
.
 Integrate your services and sales
 Customization and integration
 Attracting , acquire, leverage & retaining
 Generating revenue through
 Cross selling
 Up selling
 Providing before and after sales service

New model should be developed in e-business

to narrow down the gap between
sales and services
 Ease of use
 Make customer service consistent & reliable
 Time , speed of service
 Friendly and easy to use services
 Partners and venders part of organization
 Sharing customer information

Companies need to adopt integrated applications

that address the entire customer relationship, rather
than focusing on departmental solutions
 Provide Flexible Fulfillment Convenient
Service Delivery
 Unique product demands
 Home delivery and other services
 Delivering right products to consumers

E-commerce enabled supply chain management,

implementation of software, making time,
inventory wastage minimum.
 Contract Manufacturing
 Become brand intensive not capital intensive
 to focus on what they can do best
 Focusing on new products
 Managing brands
 Building market share
 To diversify the risk
 Getting more through minimum assets
 Use of technology to separate marketing
from production
 Changing product offering consistently
 Keeping expenses minimum
 Learn to out source
 You can not be good at everything
 Business process outsourcing
 Outsourcing some of processes of business
 BPO helps to save money and reduces cost

 The complexity of operations ,

 regulations & deregulation of market,
 the steady\rapid change in market,
 constant growth

are the conditions that require core competency in too

many functional area.
 Increase Process Visibility
 Its means customer has access to
 Order status
 Product information
 Pricing
 Availability

 As UPS provides each and every second

information to its customers.
 Its important in business to business
commerce.
 Employee retention
 A key element of organization is employee

 Exceptional incentives

 High commissions

 Employee empowerment

 Innovation depends upon employee

 Employee retention trends

 Better incentives and compensation

 Earned advancement

 Better motivation
 Enterprise application help the companies
connect different systems , provide greater
access to information and more closely link
employees, partners and customers..
 The race to improve last-mile bandwidth.
 The race to provide quality of services.
 The race to provide integrated services.
 The race to dominate the customer
home contact point.
 Multichannel integration is critical
because customers expect consistent
service.

 Multichannel service integration is not a

technical issue; its a management issue.
 Cost of wireless usage, will increase the
efficiency

 True potential of wireless applications lies

in the enterprise application
marketplace.
 Innovation
 Internet

Three common threads

 Effectiveness
 Efficiency
 Integration