DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT

information and Communications Technology Management

Service Business Solutions and Services Development Division
[BSSDD]

JOINT APPLICATION DEVELOPMENT [JAD] FOR INTEGRATED GRIEVANCE REDRESS SYSTEM

WORKSHOP DESIGN/SYLLABUS
NCR
June 25-29, 2018

DATE/TIME TOPIC/CONTENT ACTIVITY METHODOLOGY RESOURCE

PERSON/FACILITATOR
Day 01

12:00-1:00 Lunch
PM
1:00-1:30 PM Registration Procedures Arrival of Participants Registration Secretariat
Registration of Participants
1:30-2:00 PM Opening Amenities Group Activity for the Opening Opening Program ICTMS Facilitator
Opening Prayer Program
Pambansang Awit ng Pilipinas ICTMS Director,
Introduction of Participants, Felino O Castro V /
Resource Persons, Facilitators and
Documentors OIC of the BSSDCD
Welcome Message Ms. Marian L. Echave
Opening Remarks

2:00-2:15 PM Participants expectations Plenary Session Group Work ICTMS Facilitator

Workshop design, objectives,
schedule, sessions, activities,
methodologies, resource persons
and materials
2:15-2:45PM Overview and Familiarization on
the Existing In-house developed
Grievance System of the DSWD
- WiSerV
- eReklamo
- Pantawid GRS
2:45-3:15PM Brief discussion on the process
flow grievance intake from OSEC
- 8888 Portal
3:15-3:45 PM Brief discussion on the process
flow grievance intake from HRDS
- CSC Portal
3:45-4:10 PM Overview and Familiarization on
the main tables of existing
grievance systems
4:10-4:30 PM Workshop Mechanics, Procedures
and Organizing Workshop Groups
Tools:
 PHP with Code Igniter 3
Framework
 RESTful API
Expectation Setting: Group
activity to generate and process
expectations
Orientation on the Activity
Discussion – Presentation of Lecture Carla M. Alvarez
existing grievance system
Ms. Gemma Tolentino
Mr. JP Cumagun
Discussion – Presentation of Lecture OSEC
existing grievance system
Discussion – Presentation of Lecture HRDS Representative
existing grievance system
Discussion – Presentation of DMCD
database structure
Organization of Workshop Group Work Carla M. Alvarez
Groups
Discussion of tasks
Identification of Assigned
Workshop Areas
4:10-5:00 PM Workshop 1 – Development of Group activity - review of Workshop Group Lead/Presiding
User Management Module policies, processes and Brainstorming Officer
 Login procedures, system coding and Group Discussion Documenter and Presenter
 Registration debugging Flowcharting
System Coding
 Access Level
 User Accounts
Day 02
8:30-9:00 AM Opening Amenities
Opening Prayer
9:00- Workshop 1 – Cont. of Group activity - review of Workshop Group Lead/Presiding
10:30AM Development of User policies, processes and Brainstorming Officer
Management Module procedures, system coding and Group Discussion Documenter and Presenter
 Login debugging Flowcharting
 Registration System Coding
 Access Level
 User Accounts
10:30- Workshop 2 – Development of Group activity - review of Workshop Group Lead/Presiding
12:00PM Complainant Module - CRUD policies, processes and Brainstorming Officer
procedures, system coding and Group Discussion Documenter and Presenter
Workshop 2 – Development of debugging Flowcharting
Grievance Details Module – System Coding
CRUD

Workshop 2 – Development of
System Libraries Module - CRUD
12:00- LUNCH
1:00PM
1:00-2:00 PM Workshop 1 and 2 Output Workshop Output 1 and 2 Presentation Group Lead/Presiding
Presentation Presentation per Group Group Discussion Officer
Documenter and Presenter
2:00-5:00 PM Workshop 3 – Development of Group activity - review of Workshop Group Lead/Presiding
API for: policies, processes and Brainstorming Officer
procedures, system coding and Group Discussion Documenter and Presenter
a. WiSerV debugging Flowcharting
b. eReklamo System Coding
c. Pantawid GRS
Day 03

8:00- Workshop 3 – Cont. of Group activity - review of Presentation Group Lead/Presiding

11:00AM Development of API for: policies, processes and Group Discussion Officer
procedures, system coding and Documenter and Presenter
a. WiSerV debugging
b. eReklamo
c. Pantawid GRS
11:00 to Workshop 3 – Presentation and Workshop Output 3 Workshop Group Lead/Presiding
12:00PM discussion of Developed API Presentation per Group Brainstorming Officer
Group Discussion Documenter and Presenter
Flowcharting
System Coding

12:00- LUNCH
1:00PM
1:00-2:00 PM Workshop 3 – Cont. Workshop Output 3 Workshop Group Lead/Presiding
Presentation and discussion of Presentation per Group Brainstorming Officer
Developed API Group Discussion Documenter and Presenter
Flowcharting
System Coding
2:00 to 05:00 Workshop 4 – Enhancement of Group activity - review of Presentation Group Lead/Presiding
PM Integrated GRS and API policies, processes and Group Discussion Officer
procedures, system coding and Documenter and Presenter
debugging
Day 04
8:00 to 11:00 Workshop 4 – Cont of Group activity - review of Presentation Group Lead/Presiding
AM Enhancement of Integrated GRS policies, processes and Group Discussion Officer
and API procedures, system coding and Documenter and Presenter
debugging
11:00AM to Workshop 4 – Status update on Workshop Output 4 Workshop Group Lead/Presiding
12:00 PM the enhanced integrated GRS Presentation per Group Brainstorming Officer
and API Group Discussion Documenter and Presenter
Flowcharting
System Coding

12:00- LUNCH
1:00PM
1:00-3:30 PM Workshop 4 – Cont of Group activity - review of Presentation Group Lead/Presiding
Enhancement of Integrated GRS policies, processes and Group Discussion Officer
and API procedures, system coding and Documenter and Presenter
debugging
3:30 PM to Workshop Output 4 – Final Workshop Output 4 Workshop Group Lead/Presiding
05:00 PM Presentation and discussion of Presentation per Group Brainstorming Officer
Developed Integrated GRS Group Discussion Documenter and Presenter
Flowcharting
System Coding

Day 05
8:30-9:00 AM Opening Amenities
Opening Prayer
9:00- Closing Program Presentation of management ICTMS Director,
11:00AM  Synthesis and Next Steps response and closing message Felino O Castro V /

OIC of the BSSDCD

Ms. Marian L. Echave
 Participants’ Insights/ Presentation of Participants
Impressions insights/impressions by cluster
representatives
 Distribution of Certificates Distribution of Certificates of Participants
Participation and Attendance
11:00 AM END OF SESSION